Complaints & Recalls
Consumer Complaints
20 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Corrective Action:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Additional Notes:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Mfg Campaign: 11647008
Recall Date: Mar 7, 2025
Hyundai Motor America
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Corrective Action:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Additional Notes:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Mfg Campaign: 11647008
Recall Date: Mar 7, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Corrective Action:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Additional Notes:
While I was driving the heads up display and the telemeter all go black I lose all lights all blind spot and warnings. Then the car will recycle through and all the displays will come up again. This happens every month and a half or so, and the dealership says they cannot replicate the problem and they don’t know anything.
Mfg Campaign: 11647008
Recall Date: Mar 7, 2025
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While driving at night with multiple occurances the headlights, infotainment, and gauge cluster seemingly cut out and completely turned off for about 10 seconds before the infotainment system would reboot bringing back the headlights and gauge cluster. The conditions for this safety concern were [Headlamps were set to auto, Apple Carplay was wirelessly connected, and the vehicle was in motion.] After a trip to a dealer, the dealership could not reproduce the concern though an advisor did state this was not an isolated incident. No warning lights or error messages appeared on the gauge cluster that would indicate a problem.
Corrective Action:
While driving at night with multiple occurances the headlights, infotainment, and gauge cluster seemingly cut out and completely turned off for about 10 seconds before the infotainment system would reboot bringing back the headlights and gauge cluster. The conditions for this safety concern were [Headlamps were set to auto, Apple Carplay was wirelessly connected, and the vehicle was in motion.] After a trip to a dealer, the dealership could not reproduce the concern though an advisor did state this was not an isolated incident. No warning lights or error messages appeared on the gauge cluster that would indicate a problem.
Additional Notes:
While driving at night with multiple occurances the headlights, infotainment, and gauge cluster seemingly cut out and completely turned off for about 10 seconds before the infotainment system would reboot bringing back the headlights and gauge cluster. The conditions for this safety concern were [Headlamps were set to auto, Apple Carplay was wirelessly connected, and the vehicle was in motion.] After a trip to a dealer, the dealership could not reproduce the concern though an advisor did state this was not an isolated incident. No warning lights or error messages appeared on the gauge cluster that would indicate a problem.
Mfg Campaign: 11638330
Recall Date: Jan 24, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving at night with multiple occurances the headlights, infotainment, and gauge cluster seemingly cut out and completely turned off for about 10 seconds before the infotainment system would reboot bringing back the headlights and gauge cluster. The conditions for this safety concern were [Headlamps were set to auto, Apple Carplay was wirelessly connected, and the vehicle was in motion.] After a trip to a dealer, the dealership could not reproduce the concern though an advisor did state this was not an isolated incident. No warning lights or error messages appeared on the gauge cluster that would indicate a problem.
Corrective Action:
While driving at night with multiple occurances the headlights, infotainment, and gauge cluster seemingly cut out and completely turned off for about 10 seconds before the infotainment system would reboot bringing back the headlights and gauge cluster. The conditions for this safety concern were [Headlamps were set to auto, Apple Carplay was wirelessly connected, and the vehicle was in motion.] After a trip to a dealer, the dealership could not reproduce the concern though an advisor did state this was not an isolated incident. No warning lights or error messages appeared on the gauge cluster that would indicate a problem.
Additional Notes:
While driving at night with multiple occurances the headlights, infotainment, and gauge cluster seemingly cut out and completely turned off for about 10 seconds before the infotainment system would reboot bringing back the headlights and gauge cluster. The conditions for this safety concern were [Headlamps were set to auto, Apple Carplay was wirelessly connected, and the vehicle was in motion.] After a trip to a dealer, the dealership could not reproduce the concern though an advisor did state this was not an isolated incident. No warning lights or error messages appeared on the gauge cluster that would indicate a problem.
Mfg Campaign: 11638330
Recall Date: Jan 24, 2025
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
The steering wheel locks while driving. The headlights have gone out randomly on this car a few times. The steering locked up in a turn and I went into another guys lane and almost caused a major accident. The dealerships say they can’t recreate the issue but never really tried. The vehicle has been lemoned law but the manufacturer now is playing games and not following through on the lemon law replacement vehicle. I do have multiple reports from being towed off the highways and from the police having to chase me down to help avoid a major accident.
Corrective Action:
The steering wheel locks while driving. The headlights have gone out randomly on this car a few times. The steering locked up in a turn and I went into another guys lane and almost caused a major accident. The dealerships say they can’t recreate the issue but never really tried. The vehicle has been lemoned law but the manufacturer now is playing games and not following through on the lemon law replacement vehicle. I do have multiple reports from being towed off the highways and from the police having to chase me down to help avoid a major accident.
Additional Notes:
The steering wheel locks while driving. The headlights have gone out randomly on this car a few times. The steering locked up in a turn and I went into another guys lane and almost caused a major accident. The dealerships say they can’t recreate the issue but never really tried. The vehicle has been lemoned law but the manufacturer now is playing games and not following through on the lemon law replacement vehicle. I do have multiple reports from being towed off the highways and from the police having to chase me down to help avoid a major accident.
Mfg Campaign: 11638436
Recall Date: Jan 24, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The steering wheel locks while driving. The headlights have gone out randomly on this car a few times. The steering locked up in a turn and I went into another guys lane and almost caused a major accident. The dealerships say they can’t recreate the issue but never really tried. The vehicle has been lemoned law but the manufacturer now is playing games and not following through on the lemon law replacement vehicle. I do have multiple reports from being towed off the highways and from the police having to chase me down to help avoid a major accident.
Corrective Action:
The steering wheel locks while driving. The headlights have gone out randomly on this car a few times. The steering locked up in a turn and I went into another guys lane and almost caused a major accident. The dealerships say they can’t recreate the issue but never really tried. The vehicle has been lemoned law but the manufacturer now is playing games and not following through on the lemon law replacement vehicle. I do have multiple reports from being towed off the highways and from the police having to chase me down to help avoid a major accident.
Additional Notes:
The steering wheel locks while driving. The headlights have gone out randomly on this car a few times. The steering locked up in a turn and I went into another guys lane and almost caused a major accident. The dealerships say they can’t recreate the issue but never really tried. The vehicle has been lemoned law but the manufacturer now is playing games and not following through on the lemon law replacement vehicle. I do have multiple reports from being towed off the highways and from the police having to chase me down to help avoid a major accident.
Mfg Campaign: 11638436
Recall Date: Jan 24, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving at night, there was a complete loss of power of all interior and exterior lights. The engine continued to run. Because it was at night, I had problems staying on the road since this was a rural highway.
Corrective Action:
While driving at night, there was a complete loss of power of all interior and exterior lights. The engine continued to run. Because it was at night, I had problems staying on the road since this was a rural highway.
Additional Notes:
While driving at night, there was a complete loss of power of all interior and exterior lights. The engine continued to run. Because it was at night, I had problems staying on the road since this was a rural highway.
Mfg Campaign: 11636656
Recall Date: Jan 17, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Hyundai Kona Electric. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the failure worsened while driving up an incline. The contact stated that on one occasion during the failure, the vehicle hesitated and the driver behind had to swerve and ended up striking the rear of another vehicle. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure and was in communication with the dealer. The vehicle was not repaired. The failure mileage was approximately 6,000.
Corrective Action:
The contact owns a 2024 Hyundai Kona Electric. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the failure worsened while driving up an incline. The contact stated that on one occasion during the failure, the vehicle hesitated and the driver behind had to swerve and ended up striking the rear of another vehicle. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure and was in communication with the dealer. The vehicle was not repaired. The failure mileage was approximately 6,000.
Additional Notes:
The contact owns a 2024 Hyundai Kona Electric. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated that the failure worsened while driving up an incline. The contact stated that on one occasion during the failure, the vehicle hesitated and the driver behind had to swerve and ended up striking the rear of another vehicle. The vehicle was taken to a dealer however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure and was in communication with the dealer. The vehicle was not repaired. The failure mileage was approximately 6,000.
Mfg Campaign: 11630438
Recall Date: Dec 12, 2024
Hyundai Motor America
Defect Description:
COMMUNICATION:MANUFACTURER TELEMATICS
Potential Consequences:
Bluelink stopped working shortly after purchase of vehicle, hyundai will not fix it and bluelink will not fix it.
Corrective Action:
Bluelink stopped working shortly after purchase of vehicle, hyundai will not fix it and bluelink will not fix it.
Additional Notes:
Bluelink stopped working shortly after purchase of vehicle, hyundai will not fix it and bluelink will not fix it.
Mfg Campaign: 11628026
Recall Date: Nov 30, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Parasitic draw on battery. Service departments cannot find its location. Manufacturer was notified .the safety issues. We never know when the car will shut off while driving or start.
Corrective Action:
Parasitic draw on battery. Service departments cannot find its location. Manufacturer was notified .the safety issues. We never know when the car will shut off while driving or start.
Additional Notes:
Parasitic draw on battery. Service departments cannot find its location. Manufacturer was notified .the safety issues. We never know when the car will shut off while driving or start.
Mfg Campaign: 11624004
Recall Date: Nov 7, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Dead battery parasitic drawer. brand new 2024 Hyundai Kona purchase February 2024. The car has been in the repair shop four times for this issue. Service department cannot find the parasitic draw so they just give you a new battery. The battery has been replaced twice. the problem has been reproduce, and the battery has died at the dealership. The manufacturer has been contacted, but the parasitic draw they cannot find.
Corrective Action:
Dead battery parasitic drawer. brand new 2024 Hyundai Kona purchase February 2024. The car has been in the repair shop four times for this issue. Service department cannot find the parasitic draw so they just give you a new battery. The battery has been replaced twice. the problem has been reproduce, and the battery has died at the dealership. The manufacturer has been contacted, but the parasitic draw they cannot find.
Additional Notes:
Dead battery parasitic drawer. brand new 2024 Hyundai Kona purchase February 2024. The car has been in the repair shop four times for this issue. Service department cannot find the parasitic draw so they just give you a new battery. The battery has been replaced twice. the problem has been reproduce, and the battery has died at the dealership. The manufacturer has been contacted, but the parasitic draw they cannot find.
Mfg Campaign: 11623100
Recall Date: Nov 1, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622329
Recall Date: Oct 28, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622329
Recall Date: Oct 28, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
My 2024 Hyundai Kona Electric lost power several times while driving on roads and highways at various speeds. The first instance was on [XXX] near Burlington, MA on [XXX], and then it happened several other times before we were able to get the vehicle to a Hyundai dealership for diagnosis and repair. The power loss typically manifested in the vehicle stuck at about 20-25 mph despite generous use of the accelerator pedal (often to the floor). There were no error messages or similar diagnostic information provided before, during, or after moments when power loss occurred. Often the vehicle would return to normal operation after a few minutes or by turning the vehicle off and back on again. The safety of the driver and passengers was at significant risk, especially on higher speed roadways due to the slow speed of the Kona in these moments. The dealer service department completed extensive diagnostics as detailed in the service report PDF attached. They ultimately found a nut (designated "ge09") connecting several ground wires to the chassis was loose. After replacing the nut and tightening to specification the problem has not recurred. We are satisfied with the communication and fix from the dealership and Hyundai corporate representatives, but concerned other Hyundai owners might encounter this issue with their vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11622329
Recall Date: Oct 28, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed at night, the instrument cluster, radio, and headlights inadvertently turned off for 20-30 seconds; however, the vehicle remained operational. The vehicle was taken to the dealer, where it was diagnosed with a loosened coaxial cable behind the radio, but no DTC codes were stored in any modules. The dealer related the failure to Technical Service Bulletin: 24-BE-013H (Software Reset for Connected Car Service (CCS) Disconnection). The dealer disconnected and reconnected the PDC connector, but the failure persisted. The vehicle was then taken to McCarthy Olathe Hyundai (681 N Rawhide, Olathe, KS 66061); however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,808.
Corrective Action:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed at night, the instrument cluster, radio, and headlights inadvertently turned off for 20-30 seconds; however, the vehicle remained operational. The vehicle was taken to the dealer, where it was diagnosed with a loosened coaxial cable behind the radio, but no DTC codes were stored in any modules. The dealer related the failure to Technical Service Bulletin: 24-BE-013H (Software Reset for Connected Car Service (CCS) Disconnection). The dealer disconnected and reconnected the PDC connector, but the failure persisted. The vehicle was then taken to McCarthy Olathe Hyundai (681 N Rawhide, Olathe, KS 66061); however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,808.
Additional Notes:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed at night, the instrument cluster, radio, and headlights inadvertently turned off for 20-30 seconds; however, the vehicle remained operational. The vehicle was taken to the dealer, where it was diagnosed with a loosened coaxial cable behind the radio, but no DTC codes were stored in any modules. The dealer related the failure to Technical Service Bulletin: 24-BE-013H (Software Reset for Connected Car Service (CCS) Disconnection). The dealer disconnected and reconnected the PDC connector, but the failure persisted. The vehicle was then taken to McCarthy Olathe Hyundai (681 N Rawhide, Olathe, KS 66061); however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,808.
Mfg Campaign: 11618689
Recall Date: Oct 8, 2024
Hyundai Motor America
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed at night, the instrument cluster, radio, and headlights inadvertently turned off for 20-30 seconds; however, the vehicle remained operational. The vehicle was taken to the dealer, where it was diagnosed with a loosened coaxial cable behind the radio, but no DTC codes were stored in any modules. The dealer related the failure to Technical Service Bulletin: 24-BE-013H (Software Reset for Connected Car Service (CCS) Disconnection). The dealer disconnected and reconnected the PDC connector, but the failure persisted. The vehicle was then taken to McCarthy Olathe Hyundai (681 N Rawhide, Olathe, KS 66061); however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,808.
Corrective Action:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed at night, the instrument cluster, radio, and headlights inadvertently turned off for 20-30 seconds; however, the vehicle remained operational. The vehicle was taken to the dealer, where it was diagnosed with a loosened coaxial cable behind the radio, but no DTC codes were stored in any modules. The dealer related the failure to Technical Service Bulletin: 24-BE-013H (Software Reset for Connected Car Service (CCS) Disconnection). The dealer disconnected and reconnected the PDC connector, but the failure persisted. The vehicle was then taken to McCarthy Olathe Hyundai (681 N Rawhide, Olathe, KS 66061); however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,808.
Additional Notes:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed at night, the instrument cluster, radio, and headlights inadvertently turned off for 20-30 seconds; however, the vehicle remained operational. The vehicle was taken to the dealer, where it was diagnosed with a loosened coaxial cable behind the radio, but no DTC codes were stored in any modules. The dealer related the failure to Technical Service Bulletin: 24-BE-013H (Software Reset for Connected Car Service (CCS) Disconnection). The dealer disconnected and reconnected the PDC connector, but the failure persisted. The vehicle was then taken to McCarthy Olathe Hyundai (681 N Rawhide, Olathe, KS 66061); however, the dealer was unable to duplicate the failure. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 1,808.
Mfg Campaign: 11618689
Recall Date: Oct 8, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed, the AEB feature was inadvertently activated. The contact also stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the message “Engine off - Switch to Park or Neutral” was displayed. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed, the AEB feature was inadvertently activated. The contact also stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the message “Engine off - Switch to Park or Neutral” was displayed. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed, the AEB feature was inadvertently activated. The contact also stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the message “Engine off - Switch to Park or Neutral” was displayed. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Mfg Campaign: 11604288
Recall Date: Jul 24, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed, the AEB feature was inadvertently activated. The contact also stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the message “Engine off - Switch to Park or Neutral” was displayed. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed, the AEB feature was inadvertently activated. The contact also stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the message “Engine off - Switch to Park or Neutral” was displayed. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2024 Hyundai Kona Electric. The contact stated while driving at an undisclosed speed, the AEB feature was inadvertently activated. The contact also stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that the message “Engine off - Switch to Park or Neutral” was displayed. The vehicle was towed to an independent mechanic however, the vehicle was not diagnosed or repaired. The dealer was contacted but the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 3,000.
Mfg Campaign: 11604288
Recall Date: Jul 24, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
As I slowed down to make a right hand turn, my battery light and engine light both came on. Then, a warning message flashed and beeped for about 15 seconds saying the engine was shutting off. I pulled over and the car put itself in park and shut off completely.
Corrective Action:
As I slowed down to make a right hand turn, my battery light and engine light both came on. Then, a warning message flashed and beeped for about 15 seconds saying the engine was shutting off. I pulled over and the car put itself in park and shut off completely.
Additional Notes:
As I slowed down to make a right hand turn, my battery light and engine light both came on. Then, a warning message flashed and beeped for about 15 seconds saying the engine was shutting off. I pulled over and the car put itself in park and shut off completely.
Mfg Campaign: 11603624
Recall Date: Jul 21, 2024
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury