Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2024 Nexo vehicles. The thermally activated pressure relief device (TPRD) may break and cause a hydrogen gas leak, which can result in a fire while parked.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 269
Recall Date: Oct 11, 2024
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2021 Nexo vehicles. The hydrogen gas detection sensors may fail to detect leaks in the hydrogen gas delivery system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 225
Recall Date: Apr 14, 2022
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2019-2020 Nexo Fuel Cell and 2019-2021 Kona Electric vehicles. The Integrated Electronic Brake (IEB) system may detect an abnormal sensor signal and as a result, may significantly reduce braking performance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 199
Recall Date: Dec 1, 2020
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020 Nexo and Sonata vehicles. The Remote Smart Parking Assist (RSPA) software may fail to prevent vehicle movement upon detection of an RSPA system malfunction.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 191
Recall Date: Apr 9, 2020
Consumer Complaints
10 ComplaintsHyundai Motor America
Defect Description:
FUEL SYSTEM, OTHER
Potential Consequences:
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.
Mfg Campaign: 11670304
Recall Date: Jun 30, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.
Corrective Action:
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.
Additional Notes:
The contact owns a 2020 Hyundai Nexo. The contact received notification of NHTSA Campaign Number: 24V761000000 (Fuel system, Other, Fuel/Propulsion System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact was informed that the only dealer capable of performing the recall repair on the vehicle was in California. The contact was advised to contact the NHTSA Hotline to report the issue. The contact had not experienced an issue. Parts distribution disconnect.
Mfg Campaign: 11670304
Recall Date: Jun 30, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Corrective Action:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Additional Notes:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Mfg Campaign: 11629708
Recall Date: Dec 9, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Corrective Action:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Additional Notes:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Mfg Campaign: 11629708
Recall Date: Dec 9, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Corrective Action:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Additional Notes:
PLEASE SEE ATTACH FOR DETAILS 1. Component or System Involved The Fuel Cell System and Accelerator Pedal Control System are suspected to have malfunctioned. The issue is characterized by the vehicle's failure to respond to input from the accelerator pedal, particularly at speeds between 45-65 mph, which may be linked to increased power demand from the fuel cell system. The system is available for inspection upon request, as the issue is ongoing. 2. Safety Risks The malfunction poses a serious safety risk to the driver, passengers, and other road users. Sudden and unexpected loss of acceleration while driving, overtaking, or climbing inclines creates a high risk of collisions, especially on highways where traffic moves at high speeds. Other drivers may not have sufficient time to react, leading to rear-end collisions or side-impact crashes. 3. Problem Reproduction and Confirmation The problem occurs consistently after driving for a short period (less than five minutes) and has not been resolved. The issue has not been confirmed by a dealer or independent service center because Hyundai service centers in the Los Angeles area are unable to schedule an appointment until April 2025 due to a shortage of technicians. 4. Inspection by Manufacturer, Police, Insurance, or Others The vehicle has not been inspected by the manufacturer, police, or insurance representatives. Attempts to seek inspection by Hyundai have been unsuccessful due to a lack of available appointments. 5. Warning Lamps, Messages, or Symptoms There were no warning indicators prior to the malfunction. Once the issue occurs, the following appear: "CHECK FCEV SYSTEM" message on the LCD display "FCEV Service Warning" light on the dashboard These messages activate during the loss of acceleration and persist until the vehicle is turned off. Following the manufacturer's recommended procedure (turning the car off and restarting it) does not resolve the issue.
Mfg Campaign: 11629708
Recall Date: Dec 9, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I received a safety recall on this car via mail. I brought it to the dealership service center in van nuys, ca, to which they said no recall currently exists on this car. A month later, I’m now experiencing a sensor of the fuel cell system failure. In addition, the CarPlay function on my car has not been working for 2 years and both Tustin and van nuys Hyundai dealership fail to fix it
Corrective Action:
I received a safety recall on this car via mail. I brought it to the dealership service center in van nuys, ca, to which they said no recall currently exists on this car. A month later, I’m now experiencing a sensor of the fuel cell system failure. In addition, the CarPlay function on my car has not been working for 2 years and both Tustin and van nuys Hyundai dealership fail to fix it
Additional Notes:
I received a safety recall on this car via mail. I brought it to the dealership service center in van nuys, ca, to which they said no recall currently exists on this car. A month later, I’m now experiencing a sensor of the fuel cell system failure. In addition, the CarPlay function on my car has not been working for 2 years and both Tustin and van nuys Hyundai dealership fail to fix it
Mfg Campaign: 11476967
Recall Date: Aug 1, 2022
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I received a safety recall on this car via mail. I brought it to the dealership service center in van nuys, ca, to which they said no recall currently exists on this car. A month later, I’m now experiencing a sensor of the fuel cell system failure. In addition, the CarPlay function on my car has not been working for 2 years and both Tustin and van nuys Hyundai dealership fail to fix it
Corrective Action:
I received a safety recall on this car via mail. I brought it to the dealership service center in van nuys, ca, to which they said no recall currently exists on this car. A month later, I’m now experiencing a sensor of the fuel cell system failure. In addition, the CarPlay function on my car has not been working for 2 years and both Tustin and van nuys Hyundai dealership fail to fix it
Additional Notes:
I received a safety recall on this car via mail. I brought it to the dealership service center in van nuys, ca, to which they said no recall currently exists on this car. A month later, I’m now experiencing a sensor of the fuel cell system failure. In addition, the CarPlay function on my car has not been working for 2 years and both Tustin and van nuys Hyundai dealership fail to fix it
Mfg Campaign: 11476967
Recall Date: Aug 1, 2022
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The city I live is located on top of a hill/low mountain. When I drive uphill by following speed limits to my home the car often can't keep recommended speed (45 mph). The speed drops significantly(can go even 25 mph) and unpredictable. At the beginning I believe the car was able to keep the speed but it slowly started losing the power. The risk is that a vehicle behind might not expect such behavior from my car and also changing lanes is tricky because it can't accelerate and it moves slower than other cars on the road. I've contacted dealership's service two times but they didn't find any issue. I also contacted Hyundai's customer support but they wasn't able to help me as well. The person from the service said that Hyundai is aware of the situation but they don't have any solution. My guess is that the problem is with battery. Battery performs as buffer to power electric engine in hydrogen fueled vehicles. When I drive uphill the battery probably drains fast and the energy from hydrogen can't charge the battery on time. The car doesn't show any warning lamps or malfunction signs on dashboard. I'm ready to cooperate with vehicle inspection if needed.
Corrective Action:
The city I live is located on top of a hill/low mountain. When I drive uphill by following speed limits to my home the car often can't keep recommended speed (45 mph). The speed drops significantly(can go even 25 mph) and unpredictable. At the beginning I believe the car was able to keep the speed but it slowly started losing the power. The risk is that a vehicle behind might not expect such behavior from my car and also changing lanes is tricky because it can't accelerate and it moves slower than other cars on the road. I've contacted dealership's service two times but they didn't find any issue. I also contacted Hyundai's customer support but they wasn't able to help me as well. The person from the service said that Hyundai is aware of the situation but they don't have any solution. My guess is that the problem is with battery. Battery performs as buffer to power electric engine in hydrogen fueled vehicles. When I drive uphill the battery probably drains fast and the energy from hydrogen can't charge the battery on time. The car doesn't show any warning lamps or malfunction signs on dashboard. I'm ready to cooperate with vehicle inspection if needed.
Additional Notes:
The city I live is located on top of a hill/low mountain. When I drive uphill by following speed limits to my home the car often can't keep recommended speed (45 mph). The speed drops significantly(can go even 25 mph) and unpredictable. At the beginning I believe the car was able to keep the speed but it slowly started losing the power. The risk is that a vehicle behind might not expect such behavior from my car and also changing lanes is tricky because it can't accelerate and it moves slower than other cars on the road. I've contacted dealership's service two times but they didn't find any issue. I also contacted Hyundai's customer support but they wasn't able to help me as well. The person from the service said that Hyundai is aware of the situation but they don't have any solution. My guess is that the problem is with battery. Battery performs as buffer to power electric engine in hydrogen fueled vehicles. When I drive uphill the battery probably drains fast and the energy from hydrogen can't charge the battery on time. The car doesn't show any warning lamps or malfunction signs on dashboard. I'm ready to cooperate with vehicle inspection if needed.
Mfg Campaign: 11452656
Recall Date: Feb 18, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUEL CELL
Potential Consequences:
The contact owns a 2020 Hyundai Nexo. The contact stated while driving at various speeds going uphill, the vehicle would lose power and lose speed. The vehicle was taken to a local dealer where it was diagnosed with needing the fuel cells replaced however, the vehicle was not repaired. The manufacturer was informed of the failure and offered to buy back the vehicle. The failure mileage was 7,438.
Corrective Action:
The contact owns a 2020 Hyundai Nexo. The contact stated while driving at various speeds going uphill, the vehicle would lose power and lose speed. The vehicle was taken to a local dealer where it was diagnosed with needing the fuel cells replaced however, the vehicle was not repaired. The manufacturer was informed of the failure and offered to buy back the vehicle. The failure mileage was 7,438.
Additional Notes:
The contact owns a 2020 Hyundai Nexo. The contact stated while driving at various speeds going uphill, the vehicle would lose power and lose speed. The vehicle was taken to a local dealer where it was diagnosed with needing the fuel cells replaced however, the vehicle was not repaired. The manufacturer was informed of the failure and offered to buy back the vehicle. The failure mileage was 7,438.
Mfg Campaign: 11452561
Recall Date: Feb 17, 2022
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Starting March 29, 2021 fuel cell failure when pressing the accelerator, started out as an intermittent failure. Over the period of two weeks while waiting for an appointment to get the vehicle in for repair the problem increased in infrequency. When the vehicle was delivered to the dealership for repair any attempt to accelerate would cause the vehicles fuel cell to shut down and fail. As of May 23, 2021 I have requested and dealership has not released any service documents. The dealership still has possession of the vehicle.
Corrective Action:
Starting March 29, 2021 fuel cell failure when pressing the accelerator, started out as an intermittent failure. Over the period of two weeks while waiting for an appointment to get the vehicle in for repair the problem increased in infrequency. When the vehicle was delivered to the dealership for repair any attempt to accelerate would cause the vehicles fuel cell to shut down and fail. As of May 23, 2021 I have requested and dealership has not released any service documents. The dealership still has possession of the vehicle.
Additional Notes:
Starting March 29, 2021 fuel cell failure when pressing the accelerator, started out as an intermittent failure. Over the period of two weeks while waiting for an appointment to get the vehicle in for repair the problem increased in infrequency. When the vehicle was delivered to the dealership for repair any attempt to accelerate would cause the vehicles fuel cell to shut down and fail. As of May 23, 2021 I have requested and dealership has not released any service documents. The dealership still has possession of the vehicle.
Mfg Campaign: 11418216
Recall Date: May 23, 2021
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