Complaints & Recalls
Consumer Complaints
17 ComplaintsHyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Corrective Action:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Additional Notes:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Mfg Campaign: 11649989
Recall Date: Mar 23, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Corrective Action:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Additional Notes:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Mfg Campaign: 11649989
Recall Date: Mar 23, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Corrective Action:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Additional Notes:
The driver assist program will not work if the driver is wearing sunglasses. If you are using driver assist, which includes cruise control, and are wearing sunglasses, the vehicle gives a driver attention warning. The vehicle will them cut off the cruise control causing the vehicle to rapidly drop its speed. This is incredibly dangerous at highway speeds way speeds. Hyundai and its dealerships are aware of this issue but have not offered a solution. Also you cannot disable the driver camera that cause the driver attention warning. We have also had this occur while driving at night without sunglasses. My understanding is that this issue is across all model lines.
Mfg Campaign: 11649989
Recall Date: Mar 23, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Forward attention warning system sounds when driver is facing forward, eyes open, hands not blocking camera. Very distracting for driver and can lead to car decelerating itself.
Corrective Action:
Forward attention warning system sounds when driver is facing forward, eyes open, hands not blocking camera. Very distracting for driver and can lead to car decelerating itself.
Additional Notes:
Forward attention warning system sounds when driver is facing forward, eyes open, hands not blocking camera. Very distracting for driver and can lead to car decelerating itself.
Mfg Campaign: 11648346
Recall Date: Mar 14, 2025
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Washer nozzles are non adjustable, and spray too low on windshield to effectively clean glass, especially at highway speeds. Severe visibility issue. I have reported the problem to Hyundai corporate customer service, who are escalating the issue to upper management. I have also brought the vehicle to my local dealer where it was purchased and made them aware of the issue. Dealer agreed with me, and has heard same complaint from many other owners of this model. This should be a simple fix by swapping in an adjustable nozzle.
Corrective Action:
Washer nozzles are non adjustable, and spray too low on windshield to effectively clean glass, especially at highway speeds. Severe visibility issue. I have reported the problem to Hyundai corporate customer service, who are escalating the issue to upper management. I have also brought the vehicle to my local dealer where it was purchased and made them aware of the issue. Dealer agreed with me, and has heard same complaint from many other owners of this model. This should be a simple fix by swapping in an adjustable nozzle.
Additional Notes:
Washer nozzles are non adjustable, and spray too low on windshield to effectively clean glass, especially at highway speeds. Severe visibility issue. I have reported the problem to Hyundai corporate customer service, who are escalating the issue to upper management. I have also brought the vehicle to my local dealer where it was purchased and made them aware of the issue. Dealer agreed with me, and has heard same complaint from many other owners of this model. This should be a simple fix by swapping in an adjustable nozzle.
Mfg Campaign: 11646694
Recall Date: Mar 6, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This is a concern about the Driver Assistance Warning Consider Taking a Break 5 bell warning system. While we understand and appreciate the many safety features on new cars, we feel this feature is a safety distraction and hazard. We have turned this feature off in the Driver Assistance Warning section and we have turned off the bell. Despite this, this warning with its 5 loud distinct bells sounds very frequently and often automatically disengages our cruise control while we are driving on the highway. In a recent vacation road trip of over 3,000 miles, the enjoyment of our trip and our new car was greatly compromised. During that time we tried to discern what actions we were doing to cause it to go off. It would go off when looking at the gauges so we would try to look quick and then eyes back on the road. We tried driving without sunglasses (which is a hazard itself), making sure our hands were at the 11 and 2 position, looking straight ahead. Nothing seemed to make a difference, it would go off randomly and often. Careful and safe driving requires a driver to scan the rear view and side mirrors, the gauges, be aware of other drivers proximity to your vehicle and avoid staring only straight ahead. I am aware that there may be consideration of a mandate for all cars with this feature in the future, however, as of the time of purchase of this vehicle, this law did not exist and as such, we should have the right to choose to use this feature or not. We have contacted Hyundai Corporate and visited 3 dealers, none of whom would or could help except to tell us many others have voiced the same complaint. In our opinion this system as it currently operates is more of a hazard than a safety feature. We are seeking a software update or whatever means necessary to turn this feature off completely even when using cruise control.
Corrective Action:
This is a concern about the Driver Assistance Warning Consider Taking a Break 5 bell warning system. While we understand and appreciate the many safety features on new cars, we feel this feature is a safety distraction and hazard. We have turned this feature off in the Driver Assistance Warning section and we have turned off the bell. Despite this, this warning with its 5 loud distinct bells sounds very frequently and often automatically disengages our cruise control while we are driving on the highway. In a recent vacation road trip of over 3,000 miles, the enjoyment of our trip and our new car was greatly compromised. During that time we tried to discern what actions we were doing to cause it to go off. It would go off when looking at the gauges so we would try to look quick and then eyes back on the road. We tried driving without sunglasses (which is a hazard itself), making sure our hands were at the 11 and 2 position, looking straight ahead. Nothing seemed to make a difference, it would go off randomly and often. Careful and safe driving requires a driver to scan the rear view and side mirrors, the gauges, be aware of other drivers proximity to your vehicle and avoid staring only straight ahead. I am aware that there may be consideration of a mandate for all cars with this feature in the future, however, as of the time of purchase of this vehicle, this law did not exist and as such, we should have the right to choose to use this feature or not. We have contacted Hyundai Corporate and visited 3 dealers, none of whom would or could help except to tell us many others have voiced the same complaint. In our opinion this system as it currently operates is more of a hazard than a safety feature. We are seeking a software update or whatever means necessary to turn this feature off completely even when using cruise control.
Additional Notes:
This is a concern about the Driver Assistance Warning Consider Taking a Break 5 bell warning system. While we understand and appreciate the many safety features on new cars, we feel this feature is a safety distraction and hazard. We have turned this feature off in the Driver Assistance Warning section and we have turned off the bell. Despite this, this warning with its 5 loud distinct bells sounds very frequently and often automatically disengages our cruise control while we are driving on the highway. In a recent vacation road trip of over 3,000 miles, the enjoyment of our trip and our new car was greatly compromised. During that time we tried to discern what actions we were doing to cause it to go off. It would go off when looking at the gauges so we would try to look quick and then eyes back on the road. We tried driving without sunglasses (which is a hazard itself), making sure our hands were at the 11 and 2 position, looking straight ahead. Nothing seemed to make a difference, it would go off randomly and often. Careful and safe driving requires a driver to scan the rear view and side mirrors, the gauges, be aware of other drivers proximity to your vehicle and avoid staring only straight ahead. I am aware that there may be consideration of a mandate for all cars with this feature in the future, however, as of the time of purchase of this vehicle, this law did not exist and as such, we should have the right to choose to use this feature or not. We have contacted Hyundai Corporate and visited 3 dealers, none of whom would or could help except to tell us many others have voiced the same complaint. In our opinion this system as it currently operates is more of a hazard than a safety feature. We are seeking a software update or whatever means necessary to turn this feature off completely even when using cruise control.
Mfg Campaign: 11645240
Recall Date: Feb 27, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
12V battery discharges and SUV has to be junp started. Hyundai removed the battery reset button that existed until 2023 model year. Manufacturer should do recall to change the 12V battery charging characteristics for 2024/2025 model years.
Corrective Action:
12V battery discharges and SUV has to be junp started. Hyundai removed the battery reset button that existed until 2023 model year. Manufacturer should do recall to change the 12V battery charging characteristics for 2024/2025 model years.
Additional Notes:
12V battery discharges and SUV has to be junp started. Hyundai removed the battery reset button that existed until 2023 model year. Manufacturer should do recall to change the 12V battery charging characteristics for 2024/2025 model years.
Mfg Campaign: 11644956
Recall Date: Feb 26, 2025
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our car had 2149 miles on it. Engine started to stalled on [XXX] on [XXX] from OKC to Tulsa. We made it to Tulsa. The car was towed to Tulsa Hyundai dealership on 12/25/2024. After diagnostic on 12/26/24, we were told the car had bad gas. The dealership performed the necessary work including replacing 4 fuel injectors in order to fix the problem. It cost $3991.52 and it took a week. We were told since this was not a manufacturer problem that we are responsible for the repair. We paid for the repair. We always get our gas from Costco. So we filed a report with Costco stating that we got bad gas from them. Costco turned it into their adjuster at Gallagher Bassett. He investigated and told us that his findings indicated that Costco did not have bad gas in the month of December according to their quality reports. No other cars filed complaints regarding gas issue. Our claim was denied. The question remained where the bad gas came from. Was it truly a bad gas problem or did the car have fuel injector issues and that bad gas was a cover up. We bought a new car, we purchase gas from a reputable company and we ended up with this problem that we were responsible for through no fault of our own. We are filing a report to see whether there are other cars of this model that had similar issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Our car had 2149 miles on it. Engine started to stalled on [XXX] on [XXX] from OKC to Tulsa. We made it to Tulsa. The car was towed to Tulsa Hyundai dealership on 12/25/2024. After diagnostic on 12/26/24, we were told the car had bad gas. The dealership performed the necessary work including replacing 4 fuel injectors in order to fix the problem. It cost $3991.52 and it took a week. We were told since this was not a manufacturer problem that we are responsible for the repair. We paid for the repair. We always get our gas from Costco. So we filed a report with Costco stating that we got bad gas from them. Costco turned it into their adjuster at Gallagher Bassett. He investigated and told us that his findings indicated that Costco did not have bad gas in the month of December according to their quality reports. No other cars filed complaints regarding gas issue. Our claim was denied. The question remained where the bad gas came from. Was it truly a bad gas problem or did the car have fuel injector issues and that bad gas was a cover up. We bought a new car, we purchase gas from a reputable company and we ended up with this problem that we were responsible for through no fault of our own. We are filing a report to see whether there are other cars of this model that had similar issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Our car had 2149 miles on it. Engine started to stalled on [XXX] on [XXX] from OKC to Tulsa. We made it to Tulsa. The car was towed to Tulsa Hyundai dealership on 12/25/2024. After diagnostic on 12/26/24, we were told the car had bad gas. The dealership performed the necessary work including replacing 4 fuel injectors in order to fix the problem. It cost $3991.52 and it took a week. We were told since this was not a manufacturer problem that we are responsible for the repair. We paid for the repair. We always get our gas from Costco. So we filed a report with Costco stating that we got bad gas from them. Costco turned it into their adjuster at Gallagher Bassett. He investigated and told us that his findings indicated that Costco did not have bad gas in the month of December according to their quality reports. No other cars filed complaints regarding gas issue. Our claim was denied. The question remained where the bad gas came from. Was it truly a bad gas problem or did the car have fuel injector issues and that bad gas was a cover up. We bought a new car, we purchase gas from a reputable company and we ended up with this problem that we were responsible for through no fault of our own. We are filing a report to see whether there are other cars of this model that had similar issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643381
Recall Date: Feb 18, 2025
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
[XXX] - On re-entering the highway, after getting gas. accelerating slowly on ramp (passing 35-40 mph) - I crossed a patch of snow, the brakes locked up briefly! (Fraction of a second) I was about 2/3 up the ramp. No other vehicles near. 1000 miles on 2025 Sante Fe. Arriving home and searching on line I find others have experienced similar brake events on a range of Hyundai products. 29 degrees light snow, some slush, mostly clear road. Cruise control had been on prior to stop. I didn’t notice status during ‘event’ but noticed it was on when I was back on the highway. Lane keep and centering indicators on. Adaptive cruise was not on. No other events in the 20 miles home. No prior similar incidents INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] - On re-entering the highway, after getting gas. accelerating slowly on ramp (passing 35-40 mph) - I crossed a patch of snow, the brakes locked up briefly! (Fraction of a second) I was about 2/3 up the ramp. No other vehicles near. 1000 miles on 2025 Sante Fe. Arriving home and searching on line I find others have experienced similar brake events on a range of Hyundai products. 29 degrees light snow, some slush, mostly clear road. Cruise control had been on prior to stop. I didn’t notice status during ‘event’ but noticed it was on when I was back on the highway. Lane keep and centering indicators on. Adaptive cruise was not on. No other events in the 20 miles home. No prior similar incidents INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] - On re-entering the highway, after getting gas. accelerating slowly on ramp (passing 35-40 mph) - I crossed a patch of snow, the brakes locked up briefly! (Fraction of a second) I was about 2/3 up the ramp. No other vehicles near. 1000 miles on 2025 Sante Fe. Arriving home and searching on line I find others have experienced similar brake events on a range of Hyundai products. 29 degrees light snow, some slush, mostly clear road. Cruise control had been on prior to stop. I didn’t notice status during ‘event’ but noticed it was on when I was back on the highway. Lane keep and centering indicators on. Adaptive cruise was not on. No other events in the 20 miles home. No prior similar incidents INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643027
Recall Date: Feb 16, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The Forward Attention Warning at times alarms constantly, even though I am looking forward. It is highly distracting as it alarms many times per minute. A menu option exists in the settings to disable it, but that doesn't work. I have read online that this is a common problem with 2024 and 2025 Hyundai Santa Fe models.
Corrective Action:
The Forward Attention Warning at times alarms constantly, even though I am looking forward. It is highly distracting as it alarms many times per minute. A menu option exists in the settings to disable it, but that doesn't work. I have read online that this is a common problem with 2024 and 2025 Hyundai Santa Fe models.
Additional Notes:
The Forward Attention Warning at times alarms constantly, even though I am looking forward. It is highly distracting as it alarms many times per minute. A menu option exists in the settings to disable it, but that doesn't work. I have read online that this is a common problem with 2024 and 2025 Hyundai Santa Fe models.
Mfg Campaign: 11640616
Recall Date: Feb 4, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THERE IS NO OPTION TO TURN OFF THE "CONSIDER TAKING A BREAK" WARNING. IT GOES OFF SEVERAL TIMES IN LONG ROADTRIPS. REQUESTING AN UPDATE SO WE CAN TURN THAT OFF BECAUSE ITS REALLY DISTRACTING TO HAVE IT POP EVERY 10 MIN!!!!
Corrective Action:
THERE IS NO OPTION TO TURN OFF THE "CONSIDER TAKING A BREAK" WARNING. IT GOES OFF SEVERAL TIMES IN LONG ROADTRIPS. REQUESTING AN UPDATE SO WE CAN TURN THAT OFF BECAUSE ITS REALLY DISTRACTING TO HAVE IT POP EVERY 10 MIN!!!!
Additional Notes:
THERE IS NO OPTION TO TURN OFF THE "CONSIDER TAKING A BREAK" WARNING. IT GOES OFF SEVERAL TIMES IN LONG ROADTRIPS. REQUESTING AN UPDATE SO WE CAN TURN THAT OFF BECAUSE ITS REALLY DISTRACTING TO HAVE IT POP EVERY 10 MIN!!!!
Mfg Campaign: 11640006
Recall Date: Jan 31, 2025
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When you stop the car , you cannot lock- unlock the car with keyfob. Nothing happens when you press these buttons on keyfob. And Media screen inside the car is still ON. But the car is OFF for sure. After few minutes only, keyfob works fine and you can lock-unlock, remote start etc. So for 5 minutes, you cannot do anything like locking the car, which is a safety hazard.
Corrective Action:
When you stop the car , you cannot lock- unlock the car with keyfob. Nothing happens when you press these buttons on keyfob. And Media screen inside the car is still ON. But the car is OFF for sure. After few minutes only, keyfob works fine and you can lock-unlock, remote start etc. So for 5 minutes, you cannot do anything like locking the car, which is a safety hazard.
Additional Notes:
When you stop the car , you cannot lock- unlock the car with keyfob. Nothing happens when you press these buttons on keyfob. And Media screen inside the car is still ON. But the car is OFF for sure. After few minutes only, keyfob works fine and you can lock-unlock, remote start etc. So for 5 minutes, you cannot do anything like locking the car, which is a safety hazard.
Mfg Campaign: 11638786
Recall Date: Jan 27, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When you stop the car , you cannot lock- unlock the car with keyfob. Nothing happens when you press these buttons on keyfob. And Media screen inside the car is still ON. But the car is OFF for sure. After few minutes only, keyfob works fine and you can lock-unlock, remote start etc. So for 5 minutes, you cannot do anything like locking the car, which is a safety hazard.
Corrective Action:
When you stop the car , you cannot lock- unlock the car with keyfob. Nothing happens when you press these buttons on keyfob. And Media screen inside the car is still ON. But the car is OFF for sure. After few minutes only, keyfob works fine and you can lock-unlock, remote start etc. So for 5 minutes, you cannot do anything like locking the car, which is a safety hazard.
Additional Notes:
When you stop the car , you cannot lock- unlock the car with keyfob. Nothing happens when you press these buttons on keyfob. And Media screen inside the car is still ON. But the car is OFF for sure. After few minutes only, keyfob works fine and you can lock-unlock, remote start etc. So for 5 minutes, you cannot do anything like locking the car, which is a safety hazard.
Mfg Campaign: 11638786
Recall Date: Jan 27, 2025
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Corrective Action:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Additional Notes:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Mfg Campaign: 11627598
Recall Date: Nov 26, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Corrective Action:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Additional Notes:
The contact owns a 2025 Hyundai Santa Fe. The contact stated that while driving 55 MPH, the Forward Collision Avoidance Warning Alert System Failed to operate as needed. The contact stated that the vehicle independently accelerated, and the contact depressed the brake pedal and the vehicle responded as needed. The vehicle was not taken to an independent mechanic or dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 133,000.
Mfg Campaign: 11627598
Recall Date: Nov 26, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hi Hyundai- my 2025 Santa Fe calligraphy HEV, with around 900 miles wasn’t turning on and only able to start with a jump. After parking, it was unable to maintain a charge to start up again even after driving 1-2 hours. The dealer wasn’t sure why, replaced the 12v battery first and recharged it overnight. Unfortunately it also drained. Finally diagnosed that the hybrid starter generator needed replacing. More bad news, after replacing they discovered what the service manager said was a defective relay pack of some sort had fused. And the kicker is the part is unavailable until January. I am not sure how widespread or rampant this issue is, but I am concerned there might be more or further issues identified.
Corrective Action:
Hi Hyundai- my 2025 Santa Fe calligraphy HEV, with around 900 miles wasn’t turning on and only able to start with a jump. After parking, it was unable to maintain a charge to start up again even after driving 1-2 hours. The dealer wasn’t sure why, replaced the 12v battery first and recharged it overnight. Unfortunately it also drained. Finally diagnosed that the hybrid starter generator needed replacing. More bad news, after replacing they discovered what the service manager said was a defective relay pack of some sort had fused. And the kicker is the part is unavailable until January. I am not sure how widespread or rampant this issue is, but I am concerned there might be more or further issues identified.
Additional Notes:
Hi Hyundai- my 2025 Santa Fe calligraphy HEV, with around 900 miles wasn’t turning on and only able to start with a jump. After parking, it was unable to maintain a charge to start up again even after driving 1-2 hours. The dealer wasn’t sure why, replaced the 12v battery first and recharged it overnight. Unfortunately it also drained. Finally diagnosed that the hybrid starter generator needed replacing. More bad news, after replacing they discovered what the service manager said was a defective relay pack of some sort had fused. And the kicker is the part is unavailable until January. I am not sure how widespread or rampant this issue is, but I am concerned there might be more or further issues identified.
Mfg Campaign: 11626427
Recall Date: Nov 20, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Hi Hyundai- my 2025 Santa Fe calligraphy HEV, with around 900 miles wasn’t turning on and only able to start with a jump. After parking, it was unable to maintain a charge to start up again even after driving 1-2 hours. The dealer wasn’t sure why, replaced the 12v battery first and recharged it overnight. Unfortunately it also drained. Finally diagnosed that the hybrid starter generator needed replacing. More bad news, after replacing they discovered what the service manager said was a defective relay pack of some sort had fused. And the kicker is the part is unavailable until January. I am not sure how widespread or rampant this issue is, but I am concerned there might be more or further issues identified.
Corrective Action:
Hi Hyundai- my 2025 Santa Fe calligraphy HEV, with around 900 miles wasn’t turning on and only able to start with a jump. After parking, it was unable to maintain a charge to start up again even after driving 1-2 hours. The dealer wasn’t sure why, replaced the 12v battery first and recharged it overnight. Unfortunately it also drained. Finally diagnosed that the hybrid starter generator needed replacing. More bad news, after replacing they discovered what the service manager said was a defective relay pack of some sort had fused. And the kicker is the part is unavailable until January. I am not sure how widespread or rampant this issue is, but I am concerned there might be more or further issues identified.
Additional Notes:
Hi Hyundai- my 2025 Santa Fe calligraphy HEV, with around 900 miles wasn’t turning on and only able to start with a jump. After parking, it was unable to maintain a charge to start up again even after driving 1-2 hours. The dealer wasn’t sure why, replaced the 12v battery first and recharged it overnight. Unfortunately it also drained. Finally diagnosed that the hybrid starter generator needed replacing. More bad news, after replacing they discovered what the service manager said was a defective relay pack of some sort had fused. And the kicker is the part is unavailable until January. I am not sure how widespread or rampant this issue is, but I am concerned there might be more or further issues identified.
Mfg Campaign: 11626427
Recall Date: Nov 20, 2024
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