Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020 Sonata and Sonata Hybrid, and 2019 Genesis G70 vehicles. The trunk latch may become damaged, preventing the opening of the trunk from the inside. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 401, "Internal Trunk Release."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 221/010G
Recall Date: Mar 28, 2022
Consumer Complaints
21 ComplaintsHyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Over the last 3 months at least a dozen times the 12v auxiliary battery is completely dead after parking the car outdoors for an hour or so. This poses a safety issue, especially at night because you cannot easily access the car. You have to fumble around trying to get the key hole cover off in order to use the key supplied in the fob. Once you get access, you then have to press the 12v reset button in order to get the car started. This issue has been reported on the Hyundai sonata forums since the introduction of the 2020 sonata. At this point the dealer has not been able to find the issues as they say it has been occur while they have the car. Asking for the problem to occur while they are watching is unrealistic . Their calls to Hyundai tech support has been useless as they claim to have not heard of this issue.
Corrective Action:
Over the last 3 months at least a dozen times the 12v auxiliary battery is completely dead after parking the car outdoors for an hour or so. This poses a safety issue, especially at night because you cannot easily access the car. You have to fumble around trying to get the key hole cover off in order to use the key supplied in the fob. Once you get access, you then have to press the 12v reset button in order to get the car started. This issue has been reported on the Hyundai sonata forums since the introduction of the 2020 sonata. At this point the dealer has not been able to find the issues as they say it has been occur while they have the car. Asking for the problem to occur while they are watching is unrealistic . Their calls to Hyundai tech support has been useless as they claim to have not heard of this issue.
Additional Notes:
Over the last 3 months at least a dozen times the 12v auxiliary battery is completely dead after parking the car outdoors for an hour or so. This poses a safety issue, especially at night because you cannot easily access the car. You have to fumble around trying to get the key hole cover off in order to use the key supplied in the fob. Once you get access, you then have to press the 12v reset button in order to get the car started. This issue has been reported on the Hyundai sonata forums since the introduction of the 2020 sonata. At this point the dealer has not been able to find the issues as they say it has been occur while they have the car. Asking for the problem to occur while they are watching is unrealistic . Their calls to Hyundai tech support has been useless as they claim to have not heard of this issue.
Mfg Campaign: 11617570
Recall Date: Oct 1, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Corrective Action:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Additional Notes:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Mfg Campaign: 11610285
Recall Date: Aug 22, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Corrective Action:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Additional Notes:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Mfg Campaign: 11610285
Recall Date: Aug 22, 2024
Hyundai Motor America
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Corrective Action:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Additional Notes:
On July 15th I was driving away from work and my car suddenly stopped accelerating. I was able to get it towed to a body shop I previously had it repaired at. They said the battery system was blowing a fuse when it would become undrivable. They took it to the local Hyundai dealership where they applied a new software update related to the battery management system. This did not solve the issue, it continues to stop while in traffic and the dealership refuses to do anything to figure out the cause.
Mfg Campaign: 11610285
Recall Date: Aug 22, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Sudden failure of the electrical system with warning that the hybrid battery was in operable. I parked the car, turned it off, reset the 12 V battery, and the car restarted and operated normally. This problem with the 12 V battery needing reset has happened dozens of times while I was parked. This is the first time it has happened while I was driving the vehicle. A sudden disabling of the vehicle without warning poses a safety concern so I thought it best to report the problem. The local Hyundai dealership has heard of this problem, but they are unable to diagnose or repair it
Corrective Action:
Sudden failure of the electrical system with warning that the hybrid battery was in operable. I parked the car, turned it off, reset the 12 V battery, and the car restarted and operated normally. This problem with the 12 V battery needing reset has happened dozens of times while I was parked. This is the first time it has happened while I was driving the vehicle. A sudden disabling of the vehicle without warning poses a safety concern so I thought it best to report the problem. The local Hyundai dealership has heard of this problem, but they are unable to diagnose or repair it
Additional Notes:
Sudden failure of the electrical system with warning that the hybrid battery was in operable. I parked the car, turned it off, reset the 12 V battery, and the car restarted and operated normally. This problem with the 12 V battery needing reset has happened dozens of times while I was parked. This is the first time it has happened while I was driving the vehicle. A sudden disabling of the vehicle without warning poses a safety concern so I thought it best to report the problem. The local Hyundai dealership has heard of this problem, but they are unable to diagnose or repair it
Mfg Campaign: 11609465
Recall Date: Aug 19, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.
Corrective Action:
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.
Additional Notes:
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.
Mfg Campaign: 11602814
Recall Date: Jul 16, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.
Corrective Action:
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.
Additional Notes:
Car shutdown (stops) in the highway driving 3 times last couple of weeks. - It first shows Battery Warning Light first and car shutdown on highway driving, and slowly park the side. It restarts with jump (it is hybrid system and allows jump inside the car). - When visited Hyundai Kirkland WA dealership, they found that there was an error in the Hybrid system, (v12 battery), but didn't know what's problem. - I left my car there 2 days but can't find the root cause even if there is a code; they said they can't repro it on highway driving. - I might have to pick it up tomorrow without any fix from them.
Mfg Campaign: 11602814
Recall Date: Jul 16, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Corrective Action:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Additional Notes:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Mfg Campaign: 11562162
Recall Date: Dec 27, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Corrective Action:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Additional Notes:
Case Synopsis: My ownership includes three Hyundai Hybrid vehicles: two 2020 Sonata Hybrids and one 2022 Tucson Hybrid. Each of these cars has consistently manifested engineering defects, predominantly overheating, within a year of purchase. These persistent malfunctions have led to the vehicles being inoperable and beyond repair. As a result, we have endured financial setbacks from negative equity, costs of repairs, reduced value of the cars, and considerable inconvenience and safety hazards due to these ongoing overheating issues.
Mfg Campaign: 11562163
Recall Date: Dec 27, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car's battery dies 2 or 3 times every week. I have to enter into the the car with the manual key that is inside the key fob then hit the 12v rest button to start my car. I have been to two Hyundai dealerships and they both tell me nothing is wrong. I just picked it up a week a go and it has died twice since I picked up. I see many complaints on reddit about the same issue, even some with car dying while driving. This is a serious that Hyundai needs to figure out.
Corrective Action:
My car's battery dies 2 or 3 times every week. I have to enter into the the car with the manual key that is inside the key fob then hit the 12v rest button to start my car. I have been to two Hyundai dealerships and they both tell me nothing is wrong. I just picked it up a week a go and it has died twice since I picked up. I see many complaints on reddit about the same issue, even some with car dying while driving. This is a serious that Hyundai needs to figure out.
Additional Notes:
My car's battery dies 2 or 3 times every week. I have to enter into the the car with the manual key that is inside the key fob then hit the 12v rest button to start my car. I have been to two Hyundai dealerships and they both tell me nothing is wrong. I just picked it up a week a go and it has died twice since I picked up. I see many complaints on reddit about the same issue, even some with car dying while driving. This is a serious that Hyundai needs to figure out.
Mfg Campaign: 11555368
Recall Date: Nov 15, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car's battery dies 2 or 3 times every week. I have to enter into the the car with the manual key that is inside the key fob then hit the 12v rest button to start my car. I have been to two Hyundai dealerships and they both tell me nothing is wrong. I just picked it up a week a go and it has died twice since I picked up. I see many complaints on reddit about the same issue, even some with car dying while driving. This is a serious that Hyundai needs to figure out.
Corrective Action:
My car's battery dies 2 or 3 times every week. I have to enter into the the car with the manual key that is inside the key fob then hit the 12v rest button to start my car. I have been to two Hyundai dealerships and they both tell me nothing is wrong. I just picked it up a week a go and it has died twice since I picked up. I see many complaints on reddit about the same issue, even some with car dying while driving. This is a serious that Hyundai needs to figure out.
Additional Notes:
My car's battery dies 2 or 3 times every week. I have to enter into the the car with the manual key that is inside the key fob then hit the 12v rest button to start my car. I have been to two Hyundai dealerships and they both tell me nothing is wrong. I just picked it up a week a go and it has died twice since I picked up. I see many complaints on reddit about the same issue, even some with car dying while driving. This is a serious that Hyundai needs to figure out.
Mfg Campaign: 11555368
Recall Date: Nov 15, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Starting in July 2023, my car has exhibited a recurring problem that seriously hampers its functionality and reliability. Specifically, the car intermittently fails to respond to unlock commands from both the key fobs and the Hyundai cellphone app. Initially, this issue occurred infrequently, happening about once a month. However, the situation has escalated, and in October 2023, it happened three times within a span of two weeks. I promptly brought my car to my local Hyundai dealership, hoping to find a solution to this perplexing issue. On the first visit, the dealership stated that they were unable to duplicate the issue, which left me deeply frustrated but willing to continue troubleshooting. The dealership suggested that I either leave my car with them overnight or bring it in again for further diagnosis. Due to my reliance on the vehicle for daily transportation, I opted for the latter, bringing my car to the dealership on two additional occasions. Regrettably, on each visit, the dealership was still unable to replicate the issue, leaving me with a vehicle that continues to malfunction. My frustration reached its peak during my last conversation with a Hyundai HQ customer care representative. I expressed my concern and requested that Hyundai cover the cost of a rental car while my vehicle was being examined more thoroughly. However, the representative refused to accommodate this request unless the issue was identified as warrant-able. This response left me feeling unsupported and unheard. I would like to emphasize that I have diligently documented the recurring issues with my Hyundai car, even providing video recordings of the last three incidents to demonstrate the problem's severity and consistency. Despite my efforts, Hyundai has chosen to close the case with no resolution, citing my refusal to bear the cost of a rental car as the reason.
Corrective Action:
Starting in July 2023, my car has exhibited a recurring problem that seriously hampers its functionality and reliability. Specifically, the car intermittently fails to respond to unlock commands from both the key fobs and the Hyundai cellphone app. Initially, this issue occurred infrequently, happening about once a month. However, the situation has escalated, and in October 2023, it happened three times within a span of two weeks. I promptly brought my car to my local Hyundai dealership, hoping to find a solution to this perplexing issue. On the first visit, the dealership stated that they were unable to duplicate the issue, which left me deeply frustrated but willing to continue troubleshooting. The dealership suggested that I either leave my car with them overnight or bring it in again for further diagnosis. Due to my reliance on the vehicle for daily transportation, I opted for the latter, bringing my car to the dealership on two additional occasions. Regrettably, on each visit, the dealership was still unable to replicate the issue, leaving me with a vehicle that continues to malfunction. My frustration reached its peak during my last conversation with a Hyundai HQ customer care representative. I expressed my concern and requested that Hyundai cover the cost of a rental car while my vehicle was being examined more thoroughly. However, the representative refused to accommodate this request unless the issue was identified as warrant-able. This response left me feeling unsupported and unheard. I would like to emphasize that I have diligently documented the recurring issues with my Hyundai car, even providing video recordings of the last three incidents to demonstrate the problem's severity and consistency. Despite my efforts, Hyundai has chosen to close the case with no resolution, citing my refusal to bear the cost of a rental car as the reason.
Additional Notes:
Starting in July 2023, my car has exhibited a recurring problem that seriously hampers its functionality and reliability. Specifically, the car intermittently fails to respond to unlock commands from both the key fobs and the Hyundai cellphone app. Initially, this issue occurred infrequently, happening about once a month. However, the situation has escalated, and in October 2023, it happened three times within a span of two weeks. I promptly brought my car to my local Hyundai dealership, hoping to find a solution to this perplexing issue. On the first visit, the dealership stated that they were unable to duplicate the issue, which left me deeply frustrated but willing to continue troubleshooting. The dealership suggested that I either leave my car with them overnight or bring it in again for further diagnosis. Due to my reliance on the vehicle for daily transportation, I opted for the latter, bringing my car to the dealership on two additional occasions. Regrettably, on each visit, the dealership was still unable to replicate the issue, leaving me with a vehicle that continues to malfunction. My frustration reached its peak during my last conversation with a Hyundai HQ customer care representative. I expressed my concern and requested that Hyundai cover the cost of a rental car while my vehicle was being examined more thoroughly. However, the representative refused to accommodate this request unless the issue was identified as warrant-able. This response left me feeling unsupported and unheard. I would like to emphasize that I have diligently documented the recurring issues with my Hyundai car, even providing video recordings of the last three incidents to demonstrate the problem's severity and consistency. Despite my efforts, Hyundai has chosen to close the case with no resolution, citing my refusal to bear the cost of a rental car as the reason.
Mfg Campaign: 11549646
Recall Date: Oct 12, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I went to work at 5 in the morning, I turned the heater for the first time after last winter. I noticed that the heater was struggling to warm the cabin. After 10 minutes driven I got an overheating alert on the dashboard. I pulled over on the freeway shoulder and it started to notice a lot of steam coming from the exhaust and a really strong coolant smell. I waited for the engine to cool down and went back home, I drove for 6 minutes and notice a huge amount of smoke coming from the exhaust I pulled over agin on the freeway and waited 20 minutes i finally arrived home and notice the coolant reservoir was empty since the car was burning all the coolant through the exhaust. I went online and saw many many people with Hybrid sonatas complaining about the same issue. This should be a massive recall many of the customers complaining had 20 to 50 thousand miles on their vehicle. This is definitely a safety issue. I’m glad my wife wasn’t driving that day cause the freeway only has two lanes and the shoulder is extremely narrow. Please do something about it, I already called the dealership to make an appointment since my car is still under the extended warranty. If you need more information feel free to contact me.
Corrective Action:
I went to work at 5 in the morning, I turned the heater for the first time after last winter. I noticed that the heater was struggling to warm the cabin. After 10 minutes driven I got an overheating alert on the dashboard. I pulled over on the freeway shoulder and it started to notice a lot of steam coming from the exhaust and a really strong coolant smell. I waited for the engine to cool down and went back home, I drove for 6 minutes and notice a huge amount of smoke coming from the exhaust I pulled over agin on the freeway and waited 20 minutes i finally arrived home and notice the coolant reservoir was empty since the car was burning all the coolant through the exhaust. I went online and saw many many people with Hybrid sonatas complaining about the same issue. This should be a massive recall many of the customers complaining had 20 to 50 thousand miles on their vehicle. This is definitely a safety issue. I’m glad my wife wasn’t driving that day cause the freeway only has two lanes and the shoulder is extremely narrow. Please do something about it, I already called the dealership to make an appointment since my car is still under the extended warranty. If you need more information feel free to contact me.
Additional Notes:
I went to work at 5 in the morning, I turned the heater for the first time after last winter. I noticed that the heater was struggling to warm the cabin. After 10 minutes driven I got an overheating alert on the dashboard. I pulled over on the freeway shoulder and it started to notice a lot of steam coming from the exhaust and a really strong coolant smell. I waited for the engine to cool down and went back home, I drove for 6 minutes and notice a huge amount of smoke coming from the exhaust I pulled over agin on the freeway and waited 20 minutes i finally arrived home and notice the coolant reservoir was empty since the car was burning all the coolant through the exhaust. I went online and saw many many people with Hybrid sonatas complaining about the same issue. This should be a massive recall many of the customers complaining had 20 to 50 thousand miles on their vehicle. This is definitely a safety issue. I’m glad my wife wasn’t driving that day cause the freeway only has two lanes and the shoulder is extremely narrow. Please do something about it, I already called the dealership to make an appointment since my car is still under the extended warranty. If you need more information feel free to contact me.
Mfg Campaign: 11549170
Recall Date: Oct 10, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2020 Hyundai Sonata limited, recently at 68,089 miles on the odometer my wife was driving and got an engine overheat light and noticed thick white smoke puffing out the exhaust pipe. I told her to pull over when she called me and have it towed to the dealer. Soon after I went to the dealer to look at it because they were saying it would be weeks before they could look at it, and I noticed the coolant reservoir was empty. So, I filled up the reservoir and took it home. Over the next few weeks of driving I noticed the same puffs of white smoke coming out the exhaust every so often and the coolant reservoir draining in a couple days, even though there never was any visible leakage under the car when it was parked. So after a couple weeks of having to top off the coolant every other day I took it back to the dealer and told them what was happening. They were not sure what to do, after a week of troubleshooting they ended up replacing the whole muffler assembly under warranty to fix the issue. So far that seems to have worked. I'm reporting this, because I want NHTSA to investigate these models Hyundai Sonata hybrids 2020-2023 and get Hyundai to engineer a recall solution to this issue, because there seems like hundreds of stories on the internet of people having the exact same issue with these car models. I'm not sure replacing the muffler is a long term solution, unless the replacement mufflers were redesigned. If they are replacing them with simply a new muffler, with the same design flaws as the original I think it will likely fail again just like the original. My car is now at 70,800 miles and the issue seems to be fixed, but I have read many stories on the internet of people having 2 or 3 muffler assemblies replaced on these vehicles and the issue continues to reoccur.
Corrective Action:
I have a 2020 Hyundai Sonata limited, recently at 68,089 miles on the odometer my wife was driving and got an engine overheat light and noticed thick white smoke puffing out the exhaust pipe. I told her to pull over when she called me and have it towed to the dealer. Soon after I went to the dealer to look at it because they were saying it would be weeks before they could look at it, and I noticed the coolant reservoir was empty. So, I filled up the reservoir and took it home. Over the next few weeks of driving I noticed the same puffs of white smoke coming out the exhaust every so often and the coolant reservoir draining in a couple days, even though there never was any visible leakage under the car when it was parked. So after a couple weeks of having to top off the coolant every other day I took it back to the dealer and told them what was happening. They were not sure what to do, after a week of troubleshooting they ended up replacing the whole muffler assembly under warranty to fix the issue. So far that seems to have worked. I'm reporting this, because I want NHTSA to investigate these models Hyundai Sonata hybrids 2020-2023 and get Hyundai to engineer a recall solution to this issue, because there seems like hundreds of stories on the internet of people having the exact same issue with these car models. I'm not sure replacing the muffler is a long term solution, unless the replacement mufflers were redesigned. If they are replacing them with simply a new muffler, with the same design flaws as the original I think it will likely fail again just like the original. My car is now at 70,800 miles and the issue seems to be fixed, but I have read many stories on the internet of people having 2 or 3 muffler assemblies replaced on these vehicles and the issue continues to reoccur.
Additional Notes:
I have a 2020 Hyundai Sonata limited, recently at 68,089 miles on the odometer my wife was driving and got an engine overheat light and noticed thick white smoke puffing out the exhaust pipe. I told her to pull over when she called me and have it towed to the dealer. Soon after I went to the dealer to look at it because they were saying it would be weeks before they could look at it, and I noticed the coolant reservoir was empty. So, I filled up the reservoir and took it home. Over the next few weeks of driving I noticed the same puffs of white smoke coming out the exhaust every so often and the coolant reservoir draining in a couple days, even though there never was any visible leakage under the car when it was parked. So after a couple weeks of having to top off the coolant every other day I took it back to the dealer and told them what was happening. They were not sure what to do, after a week of troubleshooting they ended up replacing the whole muffler assembly under warranty to fix the issue. So far that seems to have worked. I'm reporting this, because I want NHTSA to investigate these models Hyundai Sonata hybrids 2020-2023 and get Hyundai to engineer a recall solution to this issue, because there seems like hundreds of stories on the internet of people having the exact same issue with these car models. I'm not sure replacing the muffler is a long term solution, unless the replacement mufflers were redesigned. If they are replacing them with simply a new muffler, with the same design flaws as the original I think it will likely fail again just like the original. My car is now at 70,800 miles and the issue seems to be fixed, but I have read many stories on the internet of people having 2 or 3 muffler assemblies replaced on these vehicles and the issue continues to reoccur.
Mfg Campaign: 11537122
Recall Date: Aug 8, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I noticed a strange smell almost like burning maple syrup in the garage for months. I thought it was just a different smell from Hybrid cars as I didn't have this used car very long. While driving at times the acceleration would stutter, again I thought this was just expected having never driven a hybrid car. Then on a trip a couple hours out of town someone stopped me on the road to tell me I was burning antifreeze and he could see white smoke coming from the car. I pulled over and didn't notice anything and continued driving but the heater wasn't working, it was blowing cool air despite the heat being on. I pulled into an auto parts store and got antifreeze in case. And then the overheating alert came on. I waited and filled it up and made an appointment at the dealer. They diagnosed it as a a blown gasket and a bad catalytic convertor and replaced all of that. After bringing it home I continued to lose coolant even with a two mile ride, I went from Max fill to half way between max and min. Clearly the problem wasn't the gasket or the catalytic convertor. Others have shared similar experiences online and had to have many parts replaced. The coolant tank, the EGR cooler (?), etc. I don't know what the problem is but something is wrong with these cars.
Corrective Action:
I noticed a strange smell almost like burning maple syrup in the garage for months. I thought it was just a different smell from Hybrid cars as I didn't have this used car very long. While driving at times the acceleration would stutter, again I thought this was just expected having never driven a hybrid car. Then on a trip a couple hours out of town someone stopped me on the road to tell me I was burning antifreeze and he could see white smoke coming from the car. I pulled over and didn't notice anything and continued driving but the heater wasn't working, it was blowing cool air despite the heat being on. I pulled into an auto parts store and got antifreeze in case. And then the overheating alert came on. I waited and filled it up and made an appointment at the dealer. They diagnosed it as a a blown gasket and a bad catalytic convertor and replaced all of that. After bringing it home I continued to lose coolant even with a two mile ride, I went from Max fill to half way between max and min. Clearly the problem wasn't the gasket or the catalytic convertor. Others have shared similar experiences online and had to have many parts replaced. The coolant tank, the EGR cooler (?), etc. I don't know what the problem is but something is wrong with these cars.
Additional Notes:
I noticed a strange smell almost like burning maple syrup in the garage for months. I thought it was just a different smell from Hybrid cars as I didn't have this used car very long. While driving at times the acceleration would stutter, again I thought this was just expected having never driven a hybrid car. Then on a trip a couple hours out of town someone stopped me on the road to tell me I was burning antifreeze and he could see white smoke coming from the car. I pulled over and didn't notice anything and continued driving but the heater wasn't working, it was blowing cool air despite the heat being on. I pulled into an auto parts store and got antifreeze in case. And then the overheating alert came on. I waited and filled it up and made an appointment at the dealer. They diagnosed it as a a blown gasket and a bad catalytic convertor and replaced all of that. After bringing it home I continued to lose coolant even with a two mile ride, I went from Max fill to half way between max and min. Clearly the problem wasn't the gasket or the catalytic convertor. Others have shared similar experiences online and had to have many parts replaced. The coolant tank, the EGR cooler (?), etc. I don't know what the problem is but something is wrong with these cars.
Mfg Campaign: 11517035
Recall Date: Apr 14, 2023
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I have had the same issue 3 separate times related to the coolant system. The first time happened January 2021. I was driving on the highway and I noticed that when the car switched from electric to fuel a large plume of white smoke came out of the exhaust and then the engine overheating message started. I checked the coolant tank and it was completely empty. I managed to get some coolant in the car and get to my destination. I checked the coolant tank again and all the coolant that had been put in was gone. I immediately had the car towed to the dealer. They found the issue was a leak near the muffler and eventually replaced that and other gaskets. In May 2022, I noticed again that when I switched from battery to fuel on acceleration that there was a plume of smoke coming out of the exhaust and my coolant was very low. Brought to the dealer and they confirmed again there was a leak but this time with the EGR cooler and associated parts. In December 2022, I had just gotten an oil change from the dealer and they gave me a clean check up. The next evening I was on the highway again and I received the engine overheating message. I was able to get to the dealer the next morning after refilling the coolant twice. I provided them with the previous paperwork from the other two fixes. They confirmed again that the leak was happening with the muffler so they replaced more parts. In all I have for over 3 months fixing the same issue. I posted on Reddit to see if others have had the same issue and slowly more and more people with the same model year or the year after are reporting the same problems as seen https://www.reddit.com/r/Hyundai/comments/uhx7lf/coolant_leak_through_exhaust_on_2020_sonata_hybrid/?utm_source=share&utm_medium=web2x&context=3 Every time it's happened it's been covered under warranty but my concern is that it happens outside of the warranty and I will be on the hook for an expensive repair or forced to a new vehicle.
Corrective Action:
I have had the same issue 3 separate times related to the coolant system. The first time happened January 2021. I was driving on the highway and I noticed that when the car switched from electric to fuel a large plume of white smoke came out of the exhaust and then the engine overheating message started. I checked the coolant tank and it was completely empty. I managed to get some coolant in the car and get to my destination. I checked the coolant tank again and all the coolant that had been put in was gone. I immediately had the car towed to the dealer. They found the issue was a leak near the muffler and eventually replaced that and other gaskets. In May 2022, I noticed again that when I switched from battery to fuel on acceleration that there was a plume of smoke coming out of the exhaust and my coolant was very low. Brought to the dealer and they confirmed again there was a leak but this time with the EGR cooler and associated parts. In December 2022, I had just gotten an oil change from the dealer and they gave me a clean check up. The next evening I was on the highway again and I received the engine overheating message. I was able to get to the dealer the next morning after refilling the coolant twice. I provided them with the previous paperwork from the other two fixes. They confirmed again that the leak was happening with the muffler so they replaced more parts. In all I have for over 3 months fixing the same issue. I posted on Reddit to see if others have had the same issue and slowly more and more people with the same model year or the year after are reporting the same problems as seen https://www.reddit.com/r/Hyundai/comments/uhx7lf/coolant_leak_through_exhaust_on_2020_sonata_hybrid/?utm_source=share&utm_medium=web2x&context=3 Every time it's happened it's been covered under warranty but my concern is that it happens outside of the warranty and I will be on the hook for an expensive repair or forced to a new vehicle.
Additional Notes:
I have had the same issue 3 separate times related to the coolant system. The first time happened January 2021. I was driving on the highway and I noticed that when the car switched from electric to fuel a large plume of white smoke came out of the exhaust and then the engine overheating message started. I checked the coolant tank and it was completely empty. I managed to get some coolant in the car and get to my destination. I checked the coolant tank again and all the coolant that had been put in was gone. I immediately had the car towed to the dealer. They found the issue was a leak near the muffler and eventually replaced that and other gaskets. In May 2022, I noticed again that when I switched from battery to fuel on acceleration that there was a plume of smoke coming out of the exhaust and my coolant was very low. Brought to the dealer and they confirmed again there was a leak but this time with the EGR cooler and associated parts. In December 2022, I had just gotten an oil change from the dealer and they gave me a clean check up. The next evening I was on the highway again and I received the engine overheating message. I was able to get to the dealer the next morning after refilling the coolant twice. I provided them with the previous paperwork from the other two fixes. They confirmed again that the leak was happening with the muffler so they replaced more parts. In all I have for over 3 months fixing the same issue. I posted on Reddit to see if others have had the same issue and slowly more and more people with the same model year or the year after are reporting the same problems as seen https://www.reddit.com/r/Hyundai/comments/uhx7lf/coolant_leak_through_exhaust_on_2020_sonata_hybrid/?utm_source=share&utm_medium=web2x&context=3 Every time it's happened it's been covered under warranty but my concern is that it happens outside of the warranty and I will be on the hook for an expensive repair or forced to a new vehicle.
Mfg Campaign: 11512791
Recall Date: Mar 20, 2023
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My car is a Hyundai sonata hybrid (non plug in) 2020. the issue I have is that when the car transitions from electric motor to the gas engine there can be a small delay resulting in the car not picking up and causing me to almost get hit in different scenarios. (I have not had this checked with a mechanic, Also there was no warning signs from the car indicating that there was a issue)
Corrective Action:
My car is a Hyundai sonata hybrid (non plug in) 2020. the issue I have is that when the car transitions from electric motor to the gas engine there can be a small delay resulting in the car not picking up and causing me to almost get hit in different scenarios. (I have not had this checked with a mechanic, Also there was no warning signs from the car indicating that there was a issue)
Additional Notes:
My car is a Hyundai sonata hybrid (non plug in) 2020. the issue I have is that when the car transitions from electric motor to the gas engine there can be a small delay resulting in the car not picking up and causing me to almost get hit in different scenarios. (I have not had this checked with a mechanic, Also there was no warning signs from the car indicating that there was a issue)
Mfg Campaign: 11490241
Recall Date: Oct 20, 2022
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on and I contacted the dealer. Took 6 weeks to get an appointment and they advised that a module needed to be replaced giving me the impression it was a computer chip. The car has been sitting at the dealer since February 22, 2022, and they have been very cooperative including providing me with a free loaner to use. Unfortunately, they state that the part is not available (#HY25600-2J001 Thermal Management Module). Finding that this is not a unique failure as it is appearing inn 2020, 2021 models as well as some 2022 Hyundai models. Finding OEM part for sale on EBay, Amazon and even on the Hyundai parts website.
Corrective Action:
Check engine light came on and I contacted the dealer. Took 6 weeks to get an appointment and they advised that a module needed to be replaced giving me the impression it was a computer chip. The car has been sitting at the dealer since February 22, 2022, and they have been very cooperative including providing me with a free loaner to use. Unfortunately, they state that the part is not available (#HY25600-2J001 Thermal Management Module). Finding that this is not a unique failure as it is appearing inn 2020, 2021 models as well as some 2022 Hyundai models. Finding OEM part for sale on EBay, Amazon and even on the Hyundai parts website.
Additional Notes:
Check engine light came on and I contacted the dealer. Took 6 weeks to get an appointment and they advised that a module needed to be replaced giving me the impression it was a computer chip. The car has been sitting at the dealer since February 22, 2022, and they have been very cooperative including providing me with a free loaner to use. Unfortunately, they state that the part is not available (#HY25600-2J001 Thermal Management Module). Finding that this is not a unique failure as it is appearing inn 2020, 2021 models as well as some 2022 Hyundai models. Finding OEM part for sale on EBay, Amazon and even on the Hyundai parts website.
Mfg Campaign: 11462918
Recall Date: May 1, 2022
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2020 Hyundai Sonata. The contact stated while parking the vehicle and pressing the power button, the vehicle continued running. The contact was able to turn off the vehicle by repeatedly pressing the power button. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.
Corrective Action:
The contact owns a 2020 Hyundai Sonata. The contact stated while parking the vehicle and pressing the power button, the vehicle continued running. The contact was able to turn off the vehicle by repeatedly pressing the power button. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.
Additional Notes:
The contact owns a 2020 Hyundai Sonata. The contact stated while parking the vehicle and pressing the power button, the vehicle continued running. The contact was able to turn off the vehicle by repeatedly pressing the power button. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 12,000.
Mfg Campaign: 11439738
Recall Date: Nov 8, 2021
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
DRIVING ON DRY ROAD, IN MIDDLE LANE OF THREE LANES GOING 65 MPH. SUDDENLY, RIGHT REAR TIRE "POOFED" BUT I KEPT CONTROL, STARTED TO LOOK RIGHT TO GET OFF ROAD. TOOK FOOT OFF GAS, DID NOT PUT ON BRAKE. SUDDENLY, LEFT REAR "POOFED" AND THEN AN EXTREMELY LOUD-METAL ON METAL- SOUND OCCURRED BACK LEFT AND MY CAR JACK KNIFED INTO THE PASSING , FAST LANE. A DUMP TRUCK TRAVELING IN THAT LANE STRUCK ME, FRONT END AND MY DOOR. THE TRUCK HIT ME AND I ROLLED INTO THE GRASSY MEDIUM, ROLLING OVER SEVERAL TIMES. THE SAFETY DEVICES WORKED FABULOUSLY AND MY ONLY INJURIES WERE FROM THE SEAT BELTS WHICH SAVED MY LIFE. I AM LUCKY TO BE ALIVE AND I HOPE THIS DOESN'T HAPPEN TO SOMEONE ELSE. I WAS IN ICU FOR 5 DAYS AND HOSPITAL FOR A TOTAL OF 9 DAYS, I AM WILL BE RECOVERING AT HOME FOR MONTHS. I WOULD LIKE IT INVESTIGATED THAT EITHER A MECHANICAL ISSUE OR TIRE ISSUE CAUSED THE ACCIDENT. I ONLY HAD 2300 MILES ON THE CAR.*DT*JB
Corrective Action:
DRIVING ON DRY ROAD, IN MIDDLE LANE OF THREE LANES GOING 65 MPH. SUDDENLY, RIGHT REAR TIRE "POOFED" BUT I KEPT CONTROL, STARTED TO LOOK RIGHT TO GET OFF ROAD. TOOK FOOT OFF GAS, DID NOT PUT ON BRAKE. SUDDENLY, LEFT REAR "POOFED" AND THEN AN EXTREMELY LOUD-METAL ON METAL- SOUND OCCURRED BACK LEFT AND MY CAR JACK KNIFED INTO THE PASSING , FAST LANE. A DUMP TRUCK TRAVELING IN THAT LANE STRUCK ME, FRONT END AND MY DOOR. THE TRUCK HIT ME AND I ROLLED INTO THE GRASSY MEDIUM, ROLLING OVER SEVERAL TIMES. THE SAFETY DEVICES WORKED FABULOUSLY AND MY ONLY INJURIES WERE FROM THE SEAT BELTS WHICH SAVED MY LIFE. I AM LUCKY TO BE ALIVE AND I HOPE THIS DOESN'T HAPPEN TO SOMEONE ELSE. I WAS IN ICU FOR 5 DAYS AND HOSPITAL FOR A TOTAL OF 9 DAYS, I AM WILL BE RECOVERING AT HOME FOR MONTHS. I WOULD LIKE IT INVESTIGATED THAT EITHER A MECHANICAL ISSUE OR TIRE ISSUE CAUSED THE ACCIDENT. I ONLY HAD 2300 MILES ON THE CAR.*DT*JB
Additional Notes:
DRIVING ON DRY ROAD, IN MIDDLE LANE OF THREE LANES GOING 65 MPH. SUDDENLY, RIGHT REAR TIRE "POOFED" BUT I KEPT CONTROL, STARTED TO LOOK RIGHT TO GET OFF ROAD. TOOK FOOT OFF GAS, DID NOT PUT ON BRAKE. SUDDENLY, LEFT REAR "POOFED" AND THEN AN EXTREMELY LOUD-METAL ON METAL- SOUND OCCURRED BACK LEFT AND MY CAR JACK KNIFED INTO THE PASSING , FAST LANE. A DUMP TRUCK TRAVELING IN THAT LANE STRUCK ME, FRONT END AND MY DOOR. THE TRUCK HIT ME AND I ROLLED INTO THE GRASSY MEDIUM, ROLLING OVER SEVERAL TIMES. THE SAFETY DEVICES WORKED FABULOUSLY AND MY ONLY INJURIES WERE FROM THE SEAT BELTS WHICH SAVED MY LIFE. I AM LUCKY TO BE ALIVE AND I HOPE THIS DOESN'T HAPPEN TO SOMEONE ELSE. I WAS IN ICU FOR 5 DAYS AND HOSPITAL FOR A TOTAL OF 9 DAYS, I AM WILL BE RECOVERING AT HOME FOR MONTHS. I WOULD LIKE IT INVESTIGATED THAT EITHER A MECHANICAL ISSUE OR TIRE ISSUE CAUSED THE ACCIDENT. I ONLY HAD 2300 MILES ON THE CAR.*DT*JB
Mfg Campaign: 11415571
Recall Date: May 7, 2021
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Valencia, CA • 36 yrs
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