Complaints & Recalls
Consumer Complaints
13 ComplaintsHyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
I BOUGHT THIS CAR BRAND NEW IN NOVEMBER 2023, BY FEBRUARY, THE CAR STARTED STALLING ON THE STREETS/HYWAY. ALL DASH LIGHTS WOULD COME ON, THE VEHICLE WOULD STALL AND IS NO LONGER ABLE TO RESTART. THIS HAPPENED 4 TIME IN 2024. WHEN I TOW IT TO THE DEALER, THEY ALWAYS COME BACK WITH THE SAME ANSWER. ''THE AC MOTOR POWER CABLE HAS BEEN DISCONNECTING LEADING TO LOSE OF POWER''. THEY HAVE REPLACED IT 4X BUT THE SAME PROBLEM PERSIST. IT'S VERY SCARY ESPECIALLY WHN AM DRIVING IN A BUSY ROAD OR WHEN AM DRIVING AT NIGHT IN THE MIDDLE OF WINTER. AM NOT SURE HOW TO MOVE FROM HERE. THANKS.
Corrective Action:
I BOUGHT THIS CAR BRAND NEW IN NOVEMBER 2023, BY FEBRUARY, THE CAR STARTED STALLING ON THE STREETS/HYWAY. ALL DASH LIGHTS WOULD COME ON, THE VEHICLE WOULD STALL AND IS NO LONGER ABLE TO RESTART. THIS HAPPENED 4 TIME IN 2024. WHEN I TOW IT TO THE DEALER, THEY ALWAYS COME BACK WITH THE SAME ANSWER. ''THE AC MOTOR POWER CABLE HAS BEEN DISCONNECTING LEADING TO LOSE OF POWER''. THEY HAVE REPLACED IT 4X BUT THE SAME PROBLEM PERSIST. IT'S VERY SCARY ESPECIALLY WHN AM DRIVING IN A BUSY ROAD OR WHEN AM DRIVING AT NIGHT IN THE MIDDLE OF WINTER. AM NOT SURE HOW TO MOVE FROM HERE. THANKS.
Additional Notes:
I BOUGHT THIS CAR BRAND NEW IN NOVEMBER 2023, BY FEBRUARY, THE CAR STARTED STALLING ON THE STREETS/HYWAY. ALL DASH LIGHTS WOULD COME ON, THE VEHICLE WOULD STALL AND IS NO LONGER ABLE TO RESTART. THIS HAPPENED 4 TIME IN 2024. WHEN I TOW IT TO THE DEALER, THEY ALWAYS COME BACK WITH THE SAME ANSWER. ''THE AC MOTOR POWER CABLE HAS BEEN DISCONNECTING LEADING TO LOSE OF POWER''. THEY HAVE REPLACED IT 4X BUT THE SAME PROBLEM PERSIST. IT'S VERY SCARY ESPECIALLY WHN AM DRIVING IN A BUSY ROAD OR WHEN AM DRIVING AT NIGHT IN THE MIDDLE OF WINTER. AM NOT SURE HOW TO MOVE FROM HERE. THANKS.
Mfg Campaign: 11636797
Recall Date: Jan 18, 2025
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The push button shifters do not shift gears, unless the brake is depressed. On a slight incline, it is natural to shift from forward to reverse without braking leaving the driver in the wrong gear. So I have often started forward expecting to go backwards. I accidently ran over a portable toilet trying to quickly reverse out of a driveway on a slight incline. I hope no one has run over a person this way. I have had other close calls. This system is far more dangerous than lever style shifters. Even a little mistiming between brake and shift can leave the car going the wrong way.
Corrective Action:
The push button shifters do not shift gears, unless the brake is depressed. On a slight incline, it is natural to shift from forward to reverse without braking leaving the driver in the wrong gear. So I have often started forward expecting to go backwards. I accidently ran over a portable toilet trying to quickly reverse out of a driveway on a slight incline. I hope no one has run over a person this way. I have had other close calls. This system is far more dangerous than lever style shifters. Even a little mistiming between brake and shift can leave the car going the wrong way.
Additional Notes:
The push button shifters do not shift gears, unless the brake is depressed. On a slight incline, it is natural to shift from forward to reverse without braking leaving the driver in the wrong gear. So I have often started forward expecting to go backwards. I accidently ran over a portable toilet trying to quickly reverse out of a driveway on a slight incline. I hope no one has run over a person this way. I have had other close calls. This system is far more dangerous than lever style shifters. Even a little mistiming between brake and shift can leave the car going the wrong way.
Mfg Campaign: 11627724
Recall Date: Nov 27, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
At 82,000 miles car started to consume coolant. Had EHRS TBS performed coolant no longer leaking. Thi is the 2nd car that had this coolant issue.
Corrective Action:
At 82,000 miles car started to consume coolant. Had EHRS TBS performed coolant no longer leaking. Thi is the 2nd car that had this coolant issue.
Additional Notes:
At 82,000 miles car started to consume coolant. Had EHRS TBS performed coolant no longer leaking. Thi is the 2nd car that had this coolant issue.
Mfg Campaign: 11609732
Recall Date: Aug 20, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
My car randomly engaged emergency brakes while driving 70+ mph on the highway with no cars nearby. It almost came to a complete stop but i was able to accelerate again. it was not acting as a safety features because there was not a car close to my front. I am concerned if it happens again i could get in a crash and rear ended. The dealership does not seem concerned
Corrective Action:
My car randomly engaged emergency brakes while driving 70+ mph on the highway with no cars nearby. It almost came to a complete stop but i was able to accelerate again. it was not acting as a safety features because there was not a car close to my front. I am concerned if it happens again i could get in a crash and rear ended. The dealership does not seem concerned
Additional Notes:
My car randomly engaged emergency brakes while driving 70+ mph on the highway with no cars nearby. It almost came to a complete stop but i was able to accelerate again. it was not acting as a safety features because there was not a car close to my front. I am concerned if it happens again i could get in a crash and rear ended. The dealership does not seem concerned
Mfg Campaign: 11591510
Recall Date: May 30, 2024
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Corrective Action:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Additional Notes:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Mfg Campaign: 11575678
Recall Date: Mar 5, 2024
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Corrective Action:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Additional Notes:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Mfg Campaign: 11575678
Recall Date: Mar 5, 2024
Hyundai Motor America
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Corrective Action:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Additional Notes:
The Hyundai Sonata was brought to a stop in a parking lot. When the driver went to put it in park, the vehicle accelerated across the parking lot and smashed into a solid wall. The driver broke her right ankle from standing on the brake pedal. The brakes were ineffective at stopping the vehicle. The collision avoidance system failed to activate or warn of the impending collision. The driver and passenger were severely injured and the car is considered a total loss. There were numerous other injuries sustained. No one outside of the vehicle was injured.
Mfg Campaign: 11575678
Recall Date: Mar 5, 2024
Hyundai Motor America
Defect Description:
POWER TRAIN
Potential Consequences:
The car did not shift from Drive to Park after coming to a stop and pressing the Park button. This caused the car to roll forward slowly and run into our garage door. This is not the first time the car hasn't shifted.
Corrective Action:
The car did not shift from Drive to Park after coming to a stop and pressing the Park button. This caused the car to roll forward slowly and run into our garage door. This is not the first time the car hasn't shifted.
Additional Notes:
The car did not shift from Drive to Park after coming to a stop and pressing the Park button. This caused the car to roll forward slowly and run into our garage door. This is not the first time the car hasn't shifted.
Mfg Campaign: 11574858
Recall Date: Mar 1, 2024
Hyundai Motor America
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Sunroof burst while driving on freeway at a low speed due to heavy traffic. There were no overpasses or bridges above the vehicle when explosion was heard. No point of impact on sunroof from possible rocks and glass is shattered but in one piece and it appears to have burst outwards as it’s bowing upwards. Sunroof had rarely ever been used prior to this and vehicle is only 1 year old. Only some tiny pieces of glass came off initially, but headliner collected them instead of landing on driver/passenger while driving.
Corrective Action:
Sunroof burst while driving on freeway at a low speed due to heavy traffic. There were no overpasses or bridges above the vehicle when explosion was heard. No point of impact on sunroof from possible rocks and glass is shattered but in one piece and it appears to have burst outwards as it’s bowing upwards. Sunroof had rarely ever been used prior to this and vehicle is only 1 year old. Only some tiny pieces of glass came off initially, but headliner collected them instead of landing on driver/passenger while driving.
Additional Notes:
Sunroof burst while driving on freeway at a low speed due to heavy traffic. There were no overpasses or bridges above the vehicle when explosion was heard. No point of impact on sunroof from possible rocks and glass is shattered but in one piece and it appears to have burst outwards as it’s bowing upwards. Sunroof had rarely ever been used prior to this and vehicle is only 1 year old. Only some tiny pieces of glass came off initially, but headliner collected them instead of landing on driver/passenger while driving.
Mfg Campaign: 11568659
Recall Date: Jan 29, 2024
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Sunroof burst while driving on freeway at a low speed due to heavy traffic. There were no overpasses or bridges above the vehicle when explosion was heard. No point of impact on sunroof from possible rocks and glass is shattered but in one piece and it appears to have burst outwards as it’s bowing upwards. Sunroof had rarely ever been used prior to this and vehicle is only 1 year old. Only some tiny pieces of glass came off initially, but headliner collected them instead of landing on driver/passenger while driving.
Corrective Action:
Sunroof burst while driving on freeway at a low speed due to heavy traffic. There were no overpasses or bridges above the vehicle when explosion was heard. No point of impact on sunroof from possible rocks and glass is shattered but in one piece and it appears to have burst outwards as it’s bowing upwards. Sunroof had rarely ever been used prior to this and vehicle is only 1 year old. Only some tiny pieces of glass came off initially, but headliner collected them instead of landing on driver/passenger while driving.
Additional Notes:
Sunroof burst while driving on freeway at a low speed due to heavy traffic. There were no overpasses or bridges above the vehicle when explosion was heard. No point of impact on sunroof from possible rocks and glass is shattered but in one piece and it appears to have burst outwards as it’s bowing upwards. Sunroof had rarely ever been used prior to this and vehicle is only 1 year old. Only some tiny pieces of glass came off initially, but headliner collected them instead of landing on driver/passenger while driving.
Mfg Campaign: 11568659
Recall Date: Jan 29, 2024
Hyundai Motor America
Defect Description:
ENGINE
Potential Consequences:
DTC subsystem EMS failed engine over heated. Car diagnostic failed displaying P00B700. Hyundai issued TSB covering issue dealer failed to notify since NHTSA did not require action. Car has been in garage waiting for appointment. This could have left me stranded.
Corrective Action:
DTC subsystem EMS failed engine over heated. Car diagnostic failed displaying P00B700. Hyundai issued TSB covering issue dealer failed to notify since NHTSA did not require action. Car has been in garage waiting for appointment. This could have left me stranded.
Additional Notes:
DTC subsystem EMS failed engine over heated. Car diagnostic failed displaying P00B700. Hyundai issued TSB covering issue dealer failed to notify since NHTSA did not require action. Car has been in garage waiting for appointment. This could have left me stranded.
Mfg Campaign: 11530977
Recall Date: Jul 7, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Water continues to gush out of the driver side passenger door when opened after raining. I also found out on Friday, July 30, 2023, that water has been leaking into the trunk of my brand-new car since purchasing it on May 10, 2023. It's a hybrid. [XXX], Pearson Hyundai's New Car Sales Manager (who I bought my car from), and I are extremely concerned about water leaking into the trunk of an electric vehicle which puts me, my family and anyone else who rides in the car at potential risk. Currently my car is at Pearson Hyundai again to fix this issue for the fourth time. Attached are the three previous service invoices that I've received. If needed, I can provide three videos that I recorded of the same issue on May 30th, June 17th and July 1st. Please know that I have also shared the videos with [XXX], Pearson Hyundai's Service Manager and [XXX], Pearson's Service Advisor. On July 3, 2023, I filed a report with Hyundai Customer Service. The Case Number is [XXX]. The last text I received from [XXX], Pearson's Service Manager, yesterday (7/5/23) follows: "I’m sorry I don’t have any answers yet, we’re trying to figure this out, I’m even reaching out to somebody I know when the collision industry that understands body framing-- Sent from Gmail Mobile" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Water continues to gush out of the driver side passenger door when opened after raining. I also found out on Friday, July 30, 2023, that water has been leaking into the trunk of my brand-new car since purchasing it on May 10, 2023. It's a hybrid. [XXX], Pearson Hyundai's New Car Sales Manager (who I bought my car from), and I are extremely concerned about water leaking into the trunk of an electric vehicle which puts me, my family and anyone else who rides in the car at potential risk. Currently my car is at Pearson Hyundai again to fix this issue for the fourth time. Attached are the three previous service invoices that I've received. If needed, I can provide three videos that I recorded of the same issue on May 30th, June 17th and July 1st. Please know that I have also shared the videos with [XXX], Pearson Hyundai's Service Manager and [XXX], Pearson's Service Advisor. On July 3, 2023, I filed a report with Hyundai Customer Service. The Case Number is [XXX]. The last text I received from [XXX], Pearson's Service Manager, yesterday (7/5/23) follows: "I’m sorry I don’t have any answers yet, we’re trying to figure this out, I’m even reaching out to somebody I know when the collision industry that understands body framing-- Sent from Gmail Mobile" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Water continues to gush out of the driver side passenger door when opened after raining. I also found out on Friday, July 30, 2023, that water has been leaking into the trunk of my brand-new car since purchasing it on May 10, 2023. It's a hybrid. [XXX], Pearson Hyundai's New Car Sales Manager (who I bought my car from), and I are extremely concerned about water leaking into the trunk of an electric vehicle which puts me, my family and anyone else who rides in the car at potential risk. Currently my car is at Pearson Hyundai again to fix this issue for the fourth time. Attached are the three previous service invoices that I've received. If needed, I can provide three videos that I recorded of the same issue on May 30th, June 17th and July 1st. Please know that I have also shared the videos with [XXX], Pearson Hyundai's Service Manager and [XXX], Pearson's Service Advisor. On July 3, 2023, I filed a report with Hyundai Customer Service. The Case Number is [XXX]. The last text I received from [XXX], Pearson's Service Manager, yesterday (7/5/23) follows: "I’m sorry I don’t have any answers yet, we’re trying to figure this out, I’m even reaching out to somebody I know when the collision industry that understands body framing-- Sent from Gmail Mobile" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11530631
Recall Date: Jul 6, 2023
Hyundai Motor America
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Moonroof shattered yes could have lost control due to fright/heart attack no Insurance said it happens to Hyundai often no warning at all
Corrective Action:
Moonroof shattered yes could have lost control due to fright/heart attack no Insurance said it happens to Hyundai often no warning at all
Additional Notes:
Moonroof shattered yes could have lost control due to fright/heart attack no Insurance said it happens to Hyundai often no warning at all
Mfg Campaign: 11507954
Recall Date: Feb 18, 2023
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