Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Hyundai Motor America
Safety Issue:
Hyundai Motor America (Hyundai) is recalling certain 2020-2022 Venue vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioners may explode upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 231
Recall Date: Jun 27, 2022
Consumer Complaints
29 ComplaintsHyundai Motor America
Defect Description:
AIR BAGS
Potential Consequences:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Corrective Action:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Additional Notes:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Mfg Campaign: 11666891
Recall Date: Jun 14, 2025
Hyundai Motor America
Defect Description:
STRUCTURE:BODY
Potential Consequences:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Corrective Action:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Additional Notes:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Mfg Campaign: 11666891
Recall Date: Jun 14, 2025
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Corrective Action:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Additional Notes:
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car. When the dealership first inspected it, they said it was the sunroof seal and would take several days to repair. Since the part wasn’t covered under warranty, I wasn’t offered a loaner and couldn’t be without a car. When I returned later, they said it likely wasn’t the sunroof after all, as there was no water damage at the top. They also said replacing the seal would be risky. After running their water tests, they claimed no water was entering the vehicle, despite clear evidence of ongoing leaks. To manage the constant water intrusion, I’ve had to regularly shop vac the car to remove standing water, line the interior with towels, and place multiple DampRid bags and buckets inside the vehicle weekly to try and reduce moisture. This has become a nearly daily routine, especially during rainy weather, and the problem continues to worsen. The interior constantly smells musty and feels unsafe for me and daughter. I am very concerned that the repeated water exposure may have damaged the electrical system or affected the airbags, especially the side airbags located in the door areas. I fear these safety systems could fail in the event of an accident. This is not an isolated problem. I have found multiple reports online of other Hyundai Venue owners experiencing the same leak in the same area. This suggests a larger factory defect that Hyundai is not addressing. See attached. I am asking NHTSA to investigate this issue, as it presents both a health and a serious safety risk. This defect should be evaluated for potential recall to protect other drivers and passengers.
Mfg Campaign: 11666891
Recall Date: Jun 14, 2025
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
While driving, as I turn the steering wheel to the left there is an additional sudden pull in the same direction.
Corrective Action:
While driving, as I turn the steering wheel to the left there is an additional sudden pull in the same direction.
Additional Notes:
While driving, as I turn the steering wheel to the left there is an additional sudden pull in the same direction.
Mfg Campaign: 11602726
Recall Date: Jul 16, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When the car is started, the radio screen sometimes stays off. When this happens, the only way to resolve it is to shut off the car, open the door, and then restart the car. This issue occurs randomly, and when it does, there is no rear-view camera available, which poses a significant safety risk. Without the camera, drivers cannot see if there is a child or obstacle behind them, increasing the risk of a serious accident. I have reported this issue to the dealership multiple times, but they dismiss it, claiming it is not a problem unless they witness it themselves. An internet search reveals that this is a widespread issue known to Hyundai, but they are not taking any steps to correct it. This defect could lead to a tragic accident, and I am hoping you can help initiate a recall to address it. The problem seems to occur more frequently in the summer heat. Please help us ensure the safety of others, as it appears the automakers are more concerned with profits than with safety.
Corrective Action:
When the car is started, the radio screen sometimes stays off. When this happens, the only way to resolve it is to shut off the car, open the door, and then restart the car. This issue occurs randomly, and when it does, there is no rear-view camera available, which poses a significant safety risk. Without the camera, drivers cannot see if there is a child or obstacle behind them, increasing the risk of a serious accident. I have reported this issue to the dealership multiple times, but they dismiss it, claiming it is not a problem unless they witness it themselves. An internet search reveals that this is a widespread issue known to Hyundai, but they are not taking any steps to correct it. This defect could lead to a tragic accident, and I am hoping you can help initiate a recall to address it. The problem seems to occur more frequently in the summer heat. Please help us ensure the safety of others, as it appears the automakers are more concerned with profits than with safety.
Additional Notes:
When the car is started, the radio screen sometimes stays off. When this happens, the only way to resolve it is to shut off the car, open the door, and then restart the car. This issue occurs randomly, and when it does, there is no rear-view camera available, which poses a significant safety risk. Without the camera, drivers cannot see if there is a child or obstacle behind them, increasing the risk of a serious accident. I have reported this issue to the dealership multiple times, but they dismiss it, claiming it is not a problem unless they witness it themselves. An internet search reveals that this is a widespread issue known to Hyundai, but they are not taking any steps to correct it. This defect could lead to a tragic accident, and I am hoping you can help initiate a recall to address it. The problem seems to occur more frequently in the summer heat. Please help us ensure the safety of others, as it appears the automakers are more concerned with profits than with safety.
Mfg Campaign: 11596389
Recall Date: Jun 25, 2024
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Corrective Action:
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Additional Notes:
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Mfg Campaign: 11566553
Recall Date: Jan 19, 2024
Hyundai Motor America
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Corrective Action:
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Additional Notes:
Twice in the last year (2/23/23 and 1/17/24), the horn has failed and when trying to have the dealer and manufacturer diagnosed the issue, they give me the runaround has been taking it into the dealer. They are unable to replicate the issue. However, they also indicate that it is a known issue with this type of vehicle. Eventually after insistence from me or providing a recorded video of the failure, they will eventually replace the horn. While the issue does seem to be somewhat intermittent in that the horn will sometimes not function at all while other times only one of the two pitches will function. The functionality of the poor does somewhat seem to be impacted by the ambient temperature as well as high humidity, or if the vehicle was recently wet.
Mfg Campaign: 11566553
Recall Date: Jan 19, 2024
Hyundai Motor America
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. Additionally, there was an abnormal fuel odor inside the vehicle. The vehicle was taken to the local dealer who replaced the fuel cap, but the failure persisted. Additionally, on several occasions after stopping to refuel the vehicle the fuel cap door failed to open as needed. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Corrective Action:
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. Additionally, there was an abnormal fuel odor inside the vehicle. The vehicle was taken to the local dealer who replaced the fuel cap, but the failure persisted. Additionally, on several occasions after stopping to refuel the vehicle the fuel cap door failed to open as needed. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Additional Notes:
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the check engine warning light remained illuminated. Additionally, there was an abnormal fuel odor inside the vehicle. The vehicle was taken to the local dealer who replaced the fuel cap, but the failure persisted. Additionally, on several occasions after stopping to refuel the vehicle the fuel cap door failed to open as needed. The manufacturer was not notified of the failure. The failure mileage was 15,000.
Mfg Campaign: 11546304
Recall Date: Sep 25, 2023
Hyundai Motor America
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I saw a recall on certain Hyundai models...I have a similar problem maybe twice with this 2022 Hyundai Venue....Traveling down the highway with Cruise set at 65...The car started to accelerate to 80 before I turn the cruise off...don't know if it's something wrong with the cruise...or just 2 mishaps .....just asking if anyone else has complained....thanks
Corrective Action:
I saw a recall on certain Hyundai models...I have a similar problem maybe twice with this 2022 Hyundai Venue....Traveling down the highway with Cruise set at 65...The car started to accelerate to 80 before I turn the cruise off...don't know if it's something wrong with the cruise...or just 2 mishaps .....just asking if anyone else has complained....thanks
Additional Notes:
I saw a recall on certain Hyundai models...I have a similar problem maybe twice with this 2022 Hyundai Venue....Traveling down the highway with Cruise set at 65...The car started to accelerate to 80 before I turn the cruise off...don't know if it's something wrong with the cruise...or just 2 mishaps .....just asking if anyone else has complained....thanks
Mfg Campaign: 11541787
Recall Date: Aug 30, 2023
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Hyundai issued a recall on 06/27/22 to repair part of the seat belt pretensioner, and they continue to send reminders to have the repair. However, they are out of the required part and according to dealers they will not give an ETA for delivery of the part. I have been in touch with my dealer since last fall and they state they have not ever been given any guidance from Hyundai regarding the part. It would seem that the manufacturer would have been prepared with a supply of the replacement part, and certainly has had ample time for production. I would simply looking for an estimated date when this part will be available. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Hyundai issued a recall on 06/27/22 to repair part of the seat belt pretensioner, and they continue to send reminders to have the repair. However, they are out of the required part and according to dealers they will not give an ETA for delivery of the part. I have been in touch with my dealer since last fall and they state they have not ever been given any guidance from Hyundai regarding the part. It would seem that the manufacturer would have been prepared with a supply of the replacement part, and certainly has had ample time for production. I would simply looking for an estimated date when this part will be available. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Hyundai issued a recall on 06/27/22 to repair part of the seat belt pretensioner, and they continue to send reminders to have the repair. However, they are out of the required part and according to dealers they will not give an ETA for delivery of the part. I have been in touch with my dealer since last fall and they state they have not ever been given any guidance from Hyundai regarding the part. It would seem that the manufacturer would have been prepared with a supply of the replacement part, and certainly has had ample time for production. I would simply looking for an estimated date when this part will be available. Thank you, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11514200
Recall Date: Mar 28, 2023
Hyundai Motor America
Defect Description:
LATCHES/LOCKS/LINKAGES:FUELING/CHARGING DOOR/HATCH/PORT:LATCH/LOCK RELEASE SYSTEM
Potential Consequences:
The gas door will not open when the lever is pulled. My safety is put at risk because if i was running out of gas, I would not be able to put gas in the car. Thank God I was not out of town. I have to take a plastic fork or knife, slide it in the crevice and then pull the lever inside the car. yes. yes. there has been no warning.
Corrective Action:
The gas door will not open when the lever is pulled. My safety is put at risk because if i was running out of gas, I would not be able to put gas in the car. Thank God I was not out of town. I have to take a plastic fork or knife, slide it in the crevice and then pull the lever inside the car. yes. yes. there has been no warning.
Additional Notes:
The gas door will not open when the lever is pulled. My safety is put at risk because if i was running out of gas, I would not be able to put gas in the car. Thank God I was not out of town. I have to take a plastic fork or knife, slide it in the crevice and then pull the lever inside the car. yes. yes. there has been no warning.
Mfg Campaign: 11508259
Recall Date: Feb 21, 2023
Hyundai Motor America
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
While driving on a highway a car started to creep into my lane when I pressed on the horn. I did not hear the horn, luckily the other vehicle did not change lanes. As I knew I was near a dealer i immediately got off the highway to head to the dealer. Upon pulling into the service bay the advisor opened my door, and I said before I turn off the car I want to try the horn. This time the horn did sound, but it seemed to be much higher in volume. I explained my concern to the advisor and pressed the horn again a couple times. And asked if she thought that sounded normal she said “all cars sound different so I can’t tell”. She then explained since the horn was working there would be nothing she could do for me today.
Corrective Action:
While driving on a highway a car started to creep into my lane when I pressed on the horn. I did not hear the horn, luckily the other vehicle did not change lanes. As I knew I was near a dealer i immediately got off the highway to head to the dealer. Upon pulling into the service bay the advisor opened my door, and I said before I turn off the car I want to try the horn. This time the horn did sound, but it seemed to be much higher in volume. I explained my concern to the advisor and pressed the horn again a couple times. And asked if she thought that sounded normal she said “all cars sound different so I can’t tell”. She then explained since the horn was working there would be nothing she could do for me today.
Additional Notes:
While driving on a highway a car started to creep into my lane when I pressed on the horn. I did not hear the horn, luckily the other vehicle did not change lanes. As I knew I was near a dealer i immediately got off the highway to head to the dealer. Upon pulling into the service bay the advisor opened my door, and I said before I turn off the car I want to try the horn. This time the horn did sound, but it seemed to be much higher in volume. I explained my concern to the advisor and pressed the horn again a couple times. And asked if she thought that sounded normal she said “all cars sound different so I can’t tell”. She then explained since the horn was working there would be nothing she could do for me today.
Mfg Campaign: 11505294
Recall Date: Feb 3, 2023
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Corrective Action:
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Additional Notes:
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Mfg Campaign: 11499346
Recall Date: Dec 29, 2022
Hyundai Motor America
Defect Description:
SERVICE BRAKES
Potential Consequences:
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Corrective Action:
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Additional Notes:
Today December 29, 2022, about 8:40 AM I was driving and the seatbelt light came on dinging after driving with my seat belt in for about 10 minutes, it went off in about five minutes and then came on again I checked my seatbelt the first time and the second time and it was locked in place. This was very distracting and the noise startled me I called the dealer and there are no recalls on this, but I don’t know if it will happen again. I will have an appointment in about a month to check it. Also, the brakes make a thumping noise appears to stick when pressing and upon release. Feels unsafe. I have an appointment scheduled to look at. No warnings came on for the brakes.
Mfg Campaign: 11499346
Recall Date: Dec 29, 2022
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Rear passenger seat belts get stuck on the seat belt loop guide... And do not work as expected.. serious hazard during crash... Please see pictures.
Corrective Action:
Rear passenger seat belts get stuck on the seat belt loop guide... And do not work as expected.. serious hazard during crash... Please see pictures.
Additional Notes:
Rear passenger seat belts get stuck on the seat belt loop guide... And do not work as expected.. serious hazard during crash... Please see pictures.
Mfg Campaign: 11498817
Recall Date: Dec 25, 2022
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
August 08, 2022 I called the Towson office to arrange an oil change appointment since I had a bad experience with them my very first oil change I was told to speak with the manager to set up an appointment for a free auto detailing whenever I bring my car in for an oil change. The Service Manager informed me that there was also a recall on my car and that when I bring my car in I can have the recall taken care of as well. My appointment was set for September 1, 2022 I took the entire day off of work since I didn’t expect my car to be done in a few hours. The service advisor that day told me that the parts were not in for the recall and said that it wouldn’t be completed that day. Well that was an entire day that I took off for an oil change and my car to be washed and vacuumed. He told me that once the parts were in that I would receive a text message saying that it was in. Well that was September 1, 2022 it will be December 1 in a day and nothing. Not to mention I would not have know about the recall prior to the letter coming in the mail had the service manager not mentioned it to me. I have my appointment confirmation that states the recall as well as the receipt from my September 1 appointment that states I would receive a text message once the parts were in. I think this is totally unacceptable.
Corrective Action:
August 08, 2022 I called the Towson office to arrange an oil change appointment since I had a bad experience with them my very first oil change I was told to speak with the manager to set up an appointment for a free auto detailing whenever I bring my car in for an oil change. The Service Manager informed me that there was also a recall on my car and that when I bring my car in I can have the recall taken care of as well. My appointment was set for September 1, 2022 I took the entire day off of work since I didn’t expect my car to be done in a few hours. The service advisor that day told me that the parts were not in for the recall and said that it wouldn’t be completed that day. Well that was an entire day that I took off for an oil change and my car to be washed and vacuumed. He told me that once the parts were in that I would receive a text message saying that it was in. Well that was September 1, 2022 it will be December 1 in a day and nothing. Not to mention I would not have know about the recall prior to the letter coming in the mail had the service manager not mentioned it to me. I have my appointment confirmation that states the recall as well as the receipt from my September 1 appointment that states I would receive a text message once the parts were in. I think this is totally unacceptable.
Additional Notes:
August 08, 2022 I called the Towson office to arrange an oil change appointment since I had a bad experience with them my very first oil change I was told to speak with the manager to set up an appointment for a free auto detailing whenever I bring my car in for an oil change. The Service Manager informed me that there was also a recall on my car and that when I bring my car in I can have the recall taken care of as well. My appointment was set for September 1, 2022 I took the entire day off of work since I didn’t expect my car to be done in a few hours. The service advisor that day told me that the parts were not in for the recall and said that it wouldn’t be completed that day. Well that was an entire day that I took off for an oil change and my car to be washed and vacuumed. He told me that once the parts were in that I would receive a text message saying that it was in. Well that was September 1, 2022 it will be December 1 in a day and nothing. Not to mention I would not have know about the recall prior to the letter coming in the mail had the service manager not mentioned it to me. I have my appointment confirmation that states the recall as well as the receipt from my September 1 appointment that states I would receive a text message once the parts were in. I think this is totally unacceptable.
Mfg Campaign: 11495387
Recall Date: Nov 29, 2022
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Corrective Action:
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Additional Notes:
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Mfg Campaign: 11486451
Recall Date: Sep 26, 2022
Hyundai Motor America
Defect Description:
SUSPENSION
Potential Consequences:
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Corrective Action:
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Additional Notes:
MY VENUE HAS 2100 MILES ON IT. IT HAS PULLED TO THE RIGHT SINCE DAY ONE. IT HAS BEEN IN THE SHOP SINCE AUGUST 13TH, 2022. THE DEALERSHIP HAS REPLACED THE REAR AXLE AND THAT DIDNT FIX IT, THEN THEY SENT IT TO A BODY SHOP FOR A FEW WEEKS TO SEE IF THE FRAME IS STRAIGHT AND THEY SAID IT IS. SO NOW THEY ARE SAYING IT IS THE CASTERS ON MY FRONT TIRES, WHICH WOULD MEAN THERE IS SOMETHING WRONG WITH THE STRUTS ON MY BRAND NEW CAR. i BOUGHT THIS CAR WITH THE SAFETY OF MY 10 YEAR OLD KID I'M PUTTING IN THIS UNIT IN MIND. THERE WERE NO WARNING LIGHT .
Mfg Campaign: 11486451
Recall Date: Sep 26, 2022
Hyundai Motor America
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the steering wheel would vibrate without warning, causing her to lose control of the vehicle. The vehicle was taken to the dealer; however, the service mechanics could not duplicate the failure. The contact then stated that while driving at 20 MPH, the failure occurred again causing her to side-swipe another vehicle to the left of her. A police report was not filed and no injuries were reported. The manufacturer was notified multiple times about the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 150.
Corrective Action:
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the steering wheel would vibrate without warning, causing her to lose control of the vehicle. The vehicle was taken to the dealer; however, the service mechanics could not duplicate the failure. The contact then stated that while driving at 20 MPH, the failure occurred again causing her to side-swipe another vehicle to the left of her. A police report was not filed and no injuries were reported. The manufacturer was notified multiple times about the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 150.
Additional Notes:
The contact owns a 2022 Hyundai Venue. The contact stated that while driving at various speeds, the steering wheel would vibrate without warning, causing her to lose control of the vehicle. The vehicle was taken to the dealer; however, the service mechanics could not duplicate the failure. The contact then stated that while driving at 20 MPH, the failure occurred again causing her to side-swipe another vehicle to the left of her. A police report was not filed and no injuries were reported. The manufacturer was notified multiple times about the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 150.
Mfg Campaign: 11485996
Recall Date: Sep 23, 2022
Hyundai Motor America
Defect Description:
SEAT BELTS
Potential Consequences:
Hyundai is not taking action to repair the recall for the pretensioner. It has been 90 days since the recall and I have been unable to get the vehicle fixed because the parts are on national backorder. The dealer has informed me that there is NO ETA for the parts to arrive. The dealer further advised that he has about 20 people waiting on them. Hyundai has been uncooperative when attempting to talk with them.
Corrective Action:
Hyundai is not taking action to repair the recall for the pretensioner. It has been 90 days since the recall and I have been unable to get the vehicle fixed because the parts are on national backorder. The dealer has informed me that there is NO ETA for the parts to arrive. The dealer further advised that he has about 20 people waiting on them. Hyundai has been uncooperative when attempting to talk with them.
Additional Notes:
Hyundai is not taking action to repair the recall for the pretensioner. It has been 90 days since the recall and I have been unable to get the vehicle fixed because the parts are on national backorder. The dealer has informed me that there is NO ETA for the parts to arrive. The dealer further advised that he has about 20 people waiting on them. Hyundai has been uncooperative when attempting to talk with them.
Mfg Campaign: 11483724
Recall Date: Sep 9, 2022
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