Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2021-2024 Rogue, 2019-2020 Altima, 2019-2022 Infiniti QX50, and 2022 Infiniti QX55 vehicles equipped with 3-cylinder 1.5L or 4-cylinder 2.0L variable compression turbo (VC-Turbo) engines. The engine bearings may have manufacturing defects that can lead to engine failure.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: R25A8/A9 R25B1/B2
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2023 INFINITI QX55 and 2022 INFINITI QX50 vehicles. The incorrect door latch may have been installed in the front right-side passenger door lock assembly, preventing the front right-side door lock from automatically locking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PC962
Recall Date: Mar 20, 2023
Consumer Complaints
13 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.
Corrective Action:
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.
Additional Notes:
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.
Mfg Campaign: 11631446
Recall Date: Dec 18, 2024
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.
Corrective Action:
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.
Additional Notes:
Multiple electronic and sensor issues with the display screens and infotainment center. Time/time zone change from 12-hour format to military time off and on sometimes multiple times a day. Dash board routinely goes black and not displaying any information. HUD proximity alerts continually go off/flashing when no vehicles are around, tagging the same areas on a specific street that was empty. The sensor system engages the braking system after a faulty proximity alert or a vehicle is outside the normal range. Navigation system map blacking out Inability to disconnect Bluetooth calls using the steering wheel end button and the end button on the screen. The infotainment screen would not respond to menu button for the audio and climate control nor could you access it through the touchscreen menu. The radio would stop working randomly. I had to go to the dealership to get this corrected it would not restart on its own even if it was left overnight. The audio button also would not work. The car would not recognize the profile connected to the key fob routinely. After service, the car took over 8 minutes to lead the infotainment system. The blind spot warning would not function properly continuously. The car was taken into the dealership multiple times, it was assessed by "engineers" 3 times, and it had a total of 3 infotainment systems in this vehicle with 2 replacements since leasing the vehicle. These issues continue to remain and there seems to be nothing that Infiniti can or will do to fix these issues permanently.
Mfg Campaign: 11631446
Recall Date: Dec 18, 2024
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576195
Recall Date: Mar 8, 2024
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car completely stalled while going uphill. It restarted a few minutes after. I received 3 email notifications from Infiniti stating that my engine may have an emission control system malfunction. I took the car into the Infiniti dealership. They stated that the vehicle test was driven for 24 miles. Could not duplicate customers concern and is not stalling when going up hills. Scanned for codes and found multiple past codes. Drove until moniters were set. Rechecked for codes and no codes were found. No further action required, working as factory intent and design. Called Infiniti consumer affairs who stated that they could do nothing else too detect what is wrong with the car.
Corrective Action:
The car completely stalled while going uphill. It restarted a few minutes after. I received 3 email notifications from Infiniti stating that my engine may have an emission control system malfunction. I took the car into the Infiniti dealership. They stated that the vehicle test was driven for 24 miles. Could not duplicate customers concern and is not stalling when going up hills. Scanned for codes and found multiple past codes. Drove until moniters were set. Rechecked for codes and no codes were found. No further action required, working as factory intent and design. Called Infiniti consumer affairs who stated that they could do nothing else too detect what is wrong with the car.
Additional Notes:
The car completely stalled while going uphill. It restarted a few minutes after. I received 3 email notifications from Infiniti stating that my engine may have an emission control system malfunction. I took the car into the Infiniti dealership. They stated that the vehicle test was driven for 24 miles. Could not duplicate customers concern and is not stalling when going up hills. Scanned for codes and found multiple past codes. Drove until moniters were set. Rechecked for codes and no codes were found. No further action required, working as factory intent and design. Called Infiniti consumer affairs who stated that they could do nothing else too detect what is wrong with the car.
Mfg Campaign: 11572396
Recall Date: Feb 16, 2024
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Infiniti QX50. The contact stated while driving from a complete stop, the engine made an abnormal knocking sound. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2022 Infiniti QX50. The contact stated while driving from a complete stop, the engine made an abnormal knocking sound. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2022 Infiniti QX50. The contact stated while driving from a complete stop, the engine made an abnormal knocking sound. There was no warning light illuminated. The contact stated that the failure had been recurring intermittently while driving from a complete stop. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,000.
Mfg Campaign: 11568472
Recall Date: Jan 29, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
As I was entering the freeway, the car was hit by an object which came flying at the vehicle from the adjacent lane. The impact of the object hitting the front bumper of the vehicle caused the hood "airbags" (pedestrian actuator system) to deploy. With the deployment of the hood airbag the hood opened from the back and would not close back up as force of the airbags broke the hinges on the hood. For three days I searched for someone who could fix the vehicle, but no one knew how to do it. Finally, an Infiniti certified collision shop took the vehicle in but advised me they also did not ever repair such issue and would have to receive on-phone training from Infiniti. I proceeded to call Infiniti and file a consumer's report. My car sat in the shop for 3 months as I was told the parts were not available for repairing the vehicle. Finally, the car was completed and returned to me Nov 20. There is a warning light inside vehicle that hood is open. Some of the car's inside lights are not working. The car's headlights are altered and only a very low amount of beam light is now flashing while driving at night. I have made several attempts in my 3 month ordeal to get an appropriate response from Infiniti (asking them why they put a device on a vehicle that no one knows how to work on), but to no avail. I do not feel safe in the vehicle and do not like being Infiniti's guinea pig for a device that no one knew how to work on, and which obviously might not have been repaired correctly judging by an inside light still being on that shows hood open.
Corrective Action:
As I was entering the freeway, the car was hit by an object which came flying at the vehicle from the adjacent lane. The impact of the object hitting the front bumper of the vehicle caused the hood "airbags" (pedestrian actuator system) to deploy. With the deployment of the hood airbag the hood opened from the back and would not close back up as force of the airbags broke the hinges on the hood. For three days I searched for someone who could fix the vehicle, but no one knew how to do it. Finally, an Infiniti certified collision shop took the vehicle in but advised me they also did not ever repair such issue and would have to receive on-phone training from Infiniti. I proceeded to call Infiniti and file a consumer's report. My car sat in the shop for 3 months as I was told the parts were not available for repairing the vehicle. Finally, the car was completed and returned to me Nov 20. There is a warning light inside vehicle that hood is open. Some of the car's inside lights are not working. The car's headlights are altered and only a very low amount of beam light is now flashing while driving at night. I have made several attempts in my 3 month ordeal to get an appropriate response from Infiniti (asking them why they put a device on a vehicle that no one knows how to work on), but to no avail. I do not feel safe in the vehicle and do not like being Infiniti's guinea pig for a device that no one knew how to work on, and which obviously might not have been repaired correctly judging by an inside light still being on that shows hood open.
Additional Notes:
As I was entering the freeway, the car was hit by an object which came flying at the vehicle from the adjacent lane. The impact of the object hitting the front bumper of the vehicle caused the hood "airbags" (pedestrian actuator system) to deploy. With the deployment of the hood airbag the hood opened from the back and would not close back up as force of the airbags broke the hinges on the hood. For three days I searched for someone who could fix the vehicle, but no one knew how to do it. Finally, an Infiniti certified collision shop took the vehicle in but advised me they also did not ever repair such issue and would have to receive on-phone training from Infiniti. I proceeded to call Infiniti and file a consumer's report. My car sat in the shop for 3 months as I was told the parts were not available for repairing the vehicle. Finally, the car was completed and returned to me Nov 20. There is a warning light inside vehicle that hood is open. Some of the car's inside lights are not working. The car's headlights are altered and only a very low amount of beam light is now flashing while driving at night. I have made several attempts in my 3 month ordeal to get an appropriate response from Infiniti (asking them why they put a device on a vehicle that no one knows how to work on), but to no avail. I do not feel safe in the vehicle and do not like being Infiniti's guinea pig for a device that no one knew how to work on, and which obviously might not have been repaired correctly judging by an inside light still being on that shows hood open.
Mfg Campaign: 11556831
Recall Date: Nov 26, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A fire spontaneously ignited while the vehicle was turned off and parked in the owner's garage. The fire apparently started in the vehicle's infotainment system. The fire melted all electrical components of the infotainment system and spread throughout the vehicle to the driver and front passenger seats and the front console and dash of the car. Large amounts of soot and debris were deposited throughout the interior of the vehicle. Fortunately, no one was present in the vehicle during the explosion and fire. However, our family was inside the house attached to the garage where the vehicle explosion/fire took place. I immediately contacted the Fire Department when I discovered the fire, and they quickly disconnected the battery and moved the vehicle from the garage. The vehicle was towed to the INFINITI dealership on Burnet Road in Austin, TX where the vehicle is currently located. My insurance carrier, Progressive, inspected the vehicle and determined it to be a total loss. I contacted the INFINITI corporate investigations team in order to provide them an opportunity to inspect the vehicle and determine the cause of the incident. This representative shirked INFINITI's responsibility for the fire and stated it would take 7 to 9 weeks before an INFINITI representative would inspect the vehicle. I deeply want to learn the root cause of this incident to prevent it from happening again. I am angered and saddened by INFINITI's lack of responsibility or care for this grave danger. My insurance carrier will not pay for a rental car for another 7 to 9 weeks. INFINITI should be able to inspect this car imminently, yet refuses to do so. There were no prior warning signs of any risk of explosion/spontaneous combustion/fire. This risk was never presented to me when purchasing the vehicle. Had it been, I would not have purchased the vehicle. We hope the NHTSA can investigate this issue to prevent it from occurring again and hopefully hold INFINITI accountable
Corrective Action:
A fire spontaneously ignited while the vehicle was turned off and parked in the owner's garage. The fire apparently started in the vehicle's infotainment system. The fire melted all electrical components of the infotainment system and spread throughout the vehicle to the driver and front passenger seats and the front console and dash of the car. Large amounts of soot and debris were deposited throughout the interior of the vehicle. Fortunately, no one was present in the vehicle during the explosion and fire. However, our family was inside the house attached to the garage where the vehicle explosion/fire took place. I immediately contacted the Fire Department when I discovered the fire, and they quickly disconnected the battery and moved the vehicle from the garage. The vehicle was towed to the INFINITI dealership on Burnet Road in Austin, TX where the vehicle is currently located. My insurance carrier, Progressive, inspected the vehicle and determined it to be a total loss. I contacted the INFINITI corporate investigations team in order to provide them an opportunity to inspect the vehicle and determine the cause of the incident. This representative shirked INFINITI's responsibility for the fire and stated it would take 7 to 9 weeks before an INFINITI representative would inspect the vehicle. I deeply want to learn the root cause of this incident to prevent it from happening again. I am angered and saddened by INFINITI's lack of responsibility or care for this grave danger. My insurance carrier will not pay for a rental car for another 7 to 9 weeks. INFINITI should be able to inspect this car imminently, yet refuses to do so. There were no prior warning signs of any risk of explosion/spontaneous combustion/fire. This risk was never presented to me when purchasing the vehicle. Had it been, I would not have purchased the vehicle. We hope the NHTSA can investigate this issue to prevent it from occurring again and hopefully hold INFINITI accountable
Additional Notes:
A fire spontaneously ignited while the vehicle was turned off and parked in the owner's garage. The fire apparently started in the vehicle's infotainment system. The fire melted all electrical components of the infotainment system and spread throughout the vehicle to the driver and front passenger seats and the front console and dash of the car. Large amounts of soot and debris were deposited throughout the interior of the vehicle. Fortunately, no one was present in the vehicle during the explosion and fire. However, our family was inside the house attached to the garage where the vehicle explosion/fire took place. I immediately contacted the Fire Department when I discovered the fire, and they quickly disconnected the battery and moved the vehicle from the garage. The vehicle was towed to the INFINITI dealership on Burnet Road in Austin, TX where the vehicle is currently located. My insurance carrier, Progressive, inspected the vehicle and determined it to be a total loss. I contacted the INFINITI corporate investigations team in order to provide them an opportunity to inspect the vehicle and determine the cause of the incident. This representative shirked INFINITI's responsibility for the fire and stated it would take 7 to 9 weeks before an INFINITI representative would inspect the vehicle. I deeply want to learn the root cause of this incident to prevent it from happening again. I am angered and saddened by INFINITI's lack of responsibility or care for this grave danger. My insurance carrier will not pay for a rental car for another 7 to 9 weeks. INFINITI should be able to inspect this car imminently, yet refuses to do so. There were no prior warning signs of any risk of explosion/spontaneous combustion/fire. This risk was never presented to me when purchasing the vehicle. Had it been, I would not have purchased the vehicle. We hope the NHTSA can investigate this issue to prevent it from occurring again and hopefully hold INFINITI accountable
Mfg Campaign: 11554496
Recall Date: Nov 10, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
While driving the car flashed a red light on the top of the instrument panel, then the car violently stopped in the middle of the road. There were cars behind me, thankfully far enough back they were able to stop and not hit me. The dealership could not find any codes to diagnose the problem. A regional engineer did look at the car and replaced what they think is the issue. No warnings or indications given until the incident occurred.
Corrective Action:
While driving the car flashed a red light on the top of the instrument panel, then the car violently stopped in the middle of the road. There were cars behind me, thankfully far enough back they were able to stop and not hit me. The dealership could not find any codes to diagnose the problem. A regional engineer did look at the car and replaced what they think is the issue. No warnings or indications given until the incident occurred.
Additional Notes:
While driving the car flashed a red light on the top of the instrument panel, then the car violently stopped in the middle of the road. There were cars behind me, thankfully far enough back they were able to stop and not hit me. The dealership could not find any codes to diagnose the problem. A regional engineer did look at the car and replaced what they think is the issue. No warnings or indications given until the incident occurred.
Mfg Campaign: 11537094
Recall Date: Aug 8, 2023
Nissan North America, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Corrective Action:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Additional Notes:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Mfg Campaign: 11534288
Recall Date: Jul 25, 2023
Nissan North America, Inc.
Defect Description:
LANE DEPARTURE:LANE KEEP:NAVIGATION SYSTEM/SOFTWARE
Potential Consequences:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Corrective Action:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Additional Notes:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Mfg Campaign: 11534288
Recall Date: Jul 25, 2023
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Potential Consequences:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Corrective Action:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Additional Notes:
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at an undisclosed speed, the navigation system became inoperable and inadvertently powered off independently. The contact also stated that the backup prevention camera became inoperable, and she backed into another vehicle. The ABS malfunctioned with the ABS warning light illuminated. The vehicle was taken to the dealer; however, the dealer had not yet diagnosed the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 19,999.
Mfg Campaign: 11534288
Recall Date: Jul 25, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My sunroof exploded while driving. The sunroof is a panoramic sunroof and only the first section of the roof exploded. I was driving on the interstate on (I-55 South) headed to New Orleans when this happened. The glass exploded and came in the vehicle while we were driving. It was raining at the time as well and we got soak and wet from the rain entering the vehicle. The vehicle was taken to the dealership on 4/17/2023. The service department at the dealership inspected the vehicle and stated it was considered roadway hazard (a rock hit the sunroof) and shattered the glass. I never received any warning lights, messages related to the sunroof. To my knowledge, it is unknown what caused the sunroof to explode.
Corrective Action:
My sunroof exploded while driving. The sunroof is a panoramic sunroof and only the first section of the roof exploded. I was driving on the interstate on (I-55 South) headed to New Orleans when this happened. The glass exploded and came in the vehicle while we were driving. It was raining at the time as well and we got soak and wet from the rain entering the vehicle. The vehicle was taken to the dealership on 4/17/2023. The service department at the dealership inspected the vehicle and stated it was considered roadway hazard (a rock hit the sunroof) and shattered the glass. I never received any warning lights, messages related to the sunroof. To my knowledge, it is unknown what caused the sunroof to explode.
Additional Notes:
My sunroof exploded while driving. The sunroof is a panoramic sunroof and only the first section of the roof exploded. I was driving on the interstate on (I-55 South) headed to New Orleans when this happened. The glass exploded and came in the vehicle while we were driving. It was raining at the time as well and we got soak and wet from the rain entering the vehicle. The vehicle was taken to the dealership on 4/17/2023. The service department at the dealership inspected the vehicle and stated it was considered roadway hazard (a rock hit the sunroof) and shattered the glass. I never received any warning lights, messages related to the sunroof. To my knowledge, it is unknown what caused the sunroof to explode.
Mfg Campaign: 11517892
Recall Date: Apr 19, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2022 Infiniti QX50. The contact stated while driving 45 MPH at night with her daughters in the front passenger and rear passenger seats, the steering wheel locked, causing the vehicle to veer off the road and crash into a ditch where the vehicle spun three times. The contact was able to drive back to the highway; however, the vehicle spun three times. The contact was able to stop the vehicle. There was no warning light illuminated. The contact's wife sustained soreness to the left shoulder, the wrist, fingers, and all over her body. The contact's daughters sustained seat belt marks, soreness on the right sides of the head, and bruises on their right knees and right shoulders. The contact's wife and daughters did not seek medical assistance. There was no police report filed. The contact's wife was able to drive the vehicle to her residence. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2022 Infiniti QX50. The contact stated while driving 45 MPH at night with her daughters in the front passenger and rear passenger seats, the steering wheel locked, causing the vehicle to veer off the road and crash into a ditch where the vehicle spun three times. The contact was able to drive back to the highway; however, the vehicle spun three times. The contact was able to stop the vehicle. There was no warning light illuminated. The contact's wife sustained soreness to the left shoulder, the wrist, fingers, and all over her body. The contact's daughters sustained seat belt marks, soreness on the right sides of the head, and bruises on their right knees and right shoulders. The contact's wife and daughters did not seek medical assistance. There was no police report filed. The contact's wife was able to drive the vehicle to her residence. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2022 Infiniti QX50. The contact stated while driving 45 MPH at night with her daughters in the front passenger and rear passenger seats, the steering wheel locked, causing the vehicle to veer off the road and crash into a ditch where the vehicle spun three times. The contact was able to drive back to the highway; however, the vehicle spun three times. The contact was able to stop the vehicle. There was no warning light illuminated. The contact's wife sustained soreness to the left shoulder, the wrist, fingers, and all over her body. The contact's daughters sustained seat belt marks, soreness on the right sides of the head, and bruises on their right knees and right shoulders. The contact's wife and daughters did not seek medical assistance. There was no police report filed. The contact's wife was able to drive the vehicle to her residence. The vehicle was taken to the dealer where the failure could not be duplicated. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 5,000.
Mfg Campaign: 11503654
Recall Date: Jan 25, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury