Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2024 Titan, Frontier, Infiniti QX60, Pathfinder, 2023-2024 Sentra, Versa, Kicks, Infiniti QX50, and 2023 Rogue vehicles. Due to a manufacturing issue, the driver's air bag inflator may absorb moisture, and cause the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: PD103, PD104, PMA34
Recall Date: Feb 27, 2024
Consumer Complaints
7 ComplaintsNissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Component/system that failed: Panoramic sunroof glass on a 2023 Infiniti QX50. Date of Incident: July 21, 2025 at approximately 8am. Incident description: While my daughter was driving on the interstate at normal speed, the panoramic sunroof suddenly and spontaneously shattered. There was no impact, no visible object, and no warning. The explosion of glass was loud and violent. Safety risk: Thankfully, the sunroof shade was closed at the time of the incident. Had it been open, glass would have rained down inside the cabin, potentially causing serious or even fatal injuries. This was a terrifying failure with high risk to life and safety, particularly at highway speeds. Immediately after the incident I called Infiniti of Memphis where we purchased the vehicle brand new, and it is currently under warranty. I was notified that since there isn’t a current recall anything glass related is not included under warranty and I would need to file a claim under my insurance. We were forced to file a claim through our insurance provider to repair the damage — despite no fault on our part. Warning signs or prior symptoms: There were no warning lights, no abnormal sounds, and no signs of weakness or cracking. The glass failed without warning. Cause: UNKNOWN — but based on public reports, thousands of similar incidents have occurred in other Infiniti and Nissan models. This appears to be part of a known manufacturer defect currently involved in active class-action litigation (Johnson v. Nissan North America) regarding spontaneous sunroof explosions.
Corrective Action:
Component/system that failed: Panoramic sunroof glass on a 2023 Infiniti QX50. Date of Incident: July 21, 2025 at approximately 8am. Incident description: While my daughter was driving on the interstate at normal speed, the panoramic sunroof suddenly and spontaneously shattered. There was no impact, no visible object, and no warning. The explosion of glass was loud and violent. Safety risk: Thankfully, the sunroof shade was closed at the time of the incident. Had it been open, glass would have rained down inside the cabin, potentially causing serious or even fatal injuries. This was a terrifying failure with high risk to life and safety, particularly at highway speeds. Immediately after the incident I called Infiniti of Memphis where we purchased the vehicle brand new, and it is currently under warranty. I was notified that since there isn’t a current recall anything glass related is not included under warranty and I would need to file a claim under my insurance. We were forced to file a claim through our insurance provider to repair the damage — despite no fault on our part. Warning signs or prior symptoms: There were no warning lights, no abnormal sounds, and no signs of weakness or cracking. The glass failed without warning. Cause: UNKNOWN — but based on public reports, thousands of similar incidents have occurred in other Infiniti and Nissan models. This appears to be part of a known manufacturer defect currently involved in active class-action litigation (Johnson v. Nissan North America) regarding spontaneous sunroof explosions.
Additional Notes:
Component/system that failed: Panoramic sunroof glass on a 2023 Infiniti QX50. Date of Incident: July 21, 2025 at approximately 8am. Incident description: While my daughter was driving on the interstate at normal speed, the panoramic sunroof suddenly and spontaneously shattered. There was no impact, no visible object, and no warning. The explosion of glass was loud and violent. Safety risk: Thankfully, the sunroof shade was closed at the time of the incident. Had it been open, glass would have rained down inside the cabin, potentially causing serious or even fatal injuries. This was a terrifying failure with high risk to life and safety, particularly at highway speeds. Immediately after the incident I called Infiniti of Memphis where we purchased the vehicle brand new, and it is currently under warranty. I was notified that since there isn’t a current recall anything glass related is not included under warranty and I would need to file a claim under my insurance. We were forced to file a claim through our insurance provider to repair the damage — despite no fault on our part. Warning signs or prior symptoms: There were no warning lights, no abnormal sounds, and no signs of weakness or cracking. The glass failed without warning. Cause: UNKNOWN — but based on public reports, thousands of similar incidents have occurred in other Infiniti and Nissan models. This appears to be part of a known manufacturer defect currently involved in active class-action litigation (Johnson v. Nissan North America) regarding spontaneous sunroof explosions.
Mfg Campaign: 11675941
Recall Date: Jul 24, 2025
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Corrective Action:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Additional Notes:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Mfg Campaign: 11650225
Recall Date: Mar 24, 2025
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Corrective Action:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Additional Notes:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Mfg Campaign: 11650225
Recall Date: Mar 24, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Corrective Action:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Additional Notes:
Vehicle is prone to stalling while on the road extremely dangerous starting issues after long trips
Mfg Campaign: 11650225
Recall Date: Mar 24, 2025
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE:SOFTWARE:PEDESTRIAN/CYCLIST/OBJECT/OBSTACLE/ RECOGNITION
Potential Consequences:
The contact owns a 2023 Infiniti QX50. The contact stated while driving 28-29 MPH at nighttime, she noticed an animal in the roadway and decelerated. The contact stated that while the vehicle was approximately 2 ft. away from the animal, the vehicle made a loud sound, and the hood popped up and partially covered the windshield. The contact veered to the side of the road. The contact stated that she sat on a pillow in the front driver's seat, and she was able to drive to her residence at low speed. The vehicle was taken to the dealer the following morning. The dealer informed the contact that the vehicle was designed with the Pop-Up Engine Hood For Pedestrian Protection feature, in which the pedestrian safety sensor in the bumper, signaled the hood to pop up while the vehicle was near the animal on the road. The dealer informed the contact that the vehicle operated as designed and charged a repair fee for the hood pistons replacement. The manufacturer was notified of the failure and sent a field technician, who diagnosed the vehicle and informed the contact that the vehicle operated as designed. However, the contact stated that based on the Owner's Manual, the feature was designed to pop up the hood in the event of a frontal collision with a pedestrian. The contact stated that the vehicle had not collided with the animal. The vehicle was not repaired. The failure mileage was approximately 5,200.
Corrective Action:
The contact owns a 2023 Infiniti QX50. The contact stated while driving 28-29 MPH at nighttime, she noticed an animal in the roadway and decelerated. The contact stated that while the vehicle was approximately 2 ft. away from the animal, the vehicle made a loud sound, and the hood popped up and partially covered the windshield. The contact veered to the side of the road. The contact stated that she sat on a pillow in the front driver's seat, and she was able to drive to her residence at low speed. The vehicle was taken to the dealer the following morning. The dealer informed the contact that the vehicle was designed with the Pop-Up Engine Hood For Pedestrian Protection feature, in which the pedestrian safety sensor in the bumper, signaled the hood to pop up while the vehicle was near the animal on the road. The dealer informed the contact that the vehicle operated as designed and charged a repair fee for the hood pistons replacement. The manufacturer was notified of the failure and sent a field technician, who diagnosed the vehicle and informed the contact that the vehicle operated as designed. However, the contact stated that based on the Owner's Manual, the feature was designed to pop up the hood in the event of a frontal collision with a pedestrian. The contact stated that the vehicle had not collided with the animal. The vehicle was not repaired. The failure mileage was approximately 5,200.
Additional Notes:
The contact owns a 2023 Infiniti QX50. The contact stated while driving 28-29 MPH at nighttime, she noticed an animal in the roadway and decelerated. The contact stated that while the vehicle was approximately 2 ft. away from the animal, the vehicle made a loud sound, and the hood popped up and partially covered the windshield. The contact veered to the side of the road. The contact stated that she sat on a pillow in the front driver's seat, and she was able to drive to her residence at low speed. The vehicle was taken to the dealer the following morning. The dealer informed the contact that the vehicle was designed with the Pop-Up Engine Hood For Pedestrian Protection feature, in which the pedestrian safety sensor in the bumper, signaled the hood to pop up while the vehicle was near the animal on the road. The dealer informed the contact that the vehicle operated as designed and charged a repair fee for the hood pistons replacement. The manufacturer was notified of the failure and sent a field technician, who diagnosed the vehicle and informed the contact that the vehicle operated as designed. However, the contact stated that based on the Owner's Manual, the feature was designed to pop up the hood in the event of a frontal collision with a pedestrian. The contact stated that the vehicle had not collided with the animal. The vehicle was not repaired. The failure mileage was approximately 5,200.
Mfg Campaign: 11568097
Recall Date: Jan 26, 2024
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Corrective Action:
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Additional Notes:
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Mfg Campaign: 11551298
Recall Date: Oct 23, 2023
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Corrective Action:
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Additional Notes:
The contact owns a 2023 Infiniti QX50. The contact stated that upon pressing the start button and starting the vehicle, the vehicle sputtered. While driving attempting to drive, the vehicle failed to move. There were no warning lights illuminated. The vehicle was towed to the local dealer, who was unable to duplicate the failure. While driving, the vehicle failed to accelerate properly. There was an abnormally loud grinding sound detected. The contact stated that the vehicle was stuck in first gear. The vehicle was towed back to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was contacted by the contact’s attorney. The failure mileage was approximately 62,018.
Mfg Campaign: 11551298
Recall Date: Oct 23, 2023
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