Complaints & Recalls
Consumer Complaints
16 ComplaintsNissan North America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Infiniti QX80. The contact stated that while her husband was driving 50 MPH on the interstate, there was an abnormal booming sound coming from the sunroof, and the driver discovered that the sunroof glass had shattered. The contact called the Insurance Company for assistance. The vehicle was taken to the dealer where it was determined that the sunroof needed to be replaced. The vehicle was not repaired; however, the dealer was in the process of ordering the part to repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 27,448.
Corrective Action:
The contact owns a 2016 Infiniti QX80. The contact stated that while her husband was driving 50 MPH on the interstate, there was an abnormal booming sound coming from the sunroof, and the driver discovered that the sunroof glass had shattered. The contact called the Insurance Company for assistance. The vehicle was taken to the dealer where it was determined that the sunroof needed to be replaced. The vehicle was not repaired; however, the dealer was in the process of ordering the part to repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 27,448.
Additional Notes:
The contact owns a 2016 Infiniti QX80. The contact stated that while her husband was driving 50 MPH on the interstate, there was an abnormal booming sound coming from the sunroof, and the driver discovered that the sunroof glass had shattered. The contact called the Insurance Company for assistance. The vehicle was taken to the dealer where it was determined that the sunroof needed to be replaced. The vehicle was not repaired; however, the dealer was in the process of ordering the part to repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 27,448.
Mfg Campaign: 11656818
Recall Date: Apr 25, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle will not shift pass 3rd gear. Valve body issue, diagnosed by dealership. Many of the same model have the same problem. Vehicles have very low mileage with a problem like this. Dealer refuses to replace part or compensate. Vehicle poses a potential safety issue on the road.
Corrective Action:
Vehicle will not shift pass 3rd gear. Valve body issue, diagnosed by dealership. Many of the same model have the same problem. Vehicles have very low mileage with a problem like this. Dealer refuses to replace part or compensate. Vehicle poses a potential safety issue on the road.
Additional Notes:
Vehicle will not shift pass 3rd gear. Valve body issue, diagnosed by dealership. Many of the same model have the same problem. Vehicles have very low mileage with a problem like this. Dealer refuses to replace part or compensate. Vehicle poses a potential safety issue on the road.
Mfg Campaign: 11650820
Recall Date: Mar 26, 2025
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Airbag light keeps coming on and we take it in to be serviced and they say hey it shows low voltage so we tighten down your battery and that fixed it. Then we drive 100 miles and it's back on. Took it to a different dealer and they said the same thing. Another few hundred miles airbag light is on again. Putting my families lives in danger. When we bought this vehicle from Carmax that the same issue and took over 6 weeks before we could pick it up.
Corrective Action:
Airbag light keeps coming on and we take it in to be serviced and they say hey it shows low voltage so we tighten down your battery and that fixed it. Then we drive 100 miles and it's back on. Took it to a different dealer and they said the same thing. Another few hundred miles airbag light is on again. Putting my families lives in danger. When we bought this vehicle from Carmax that the same issue and took over 6 weeks before we could pick it up.
Additional Notes:
Airbag light keeps coming on and we take it in to be serviced and they say hey it shows low voltage so we tighten down your battery and that fixed it. Then we drive 100 miles and it's back on. Took it to a different dealer and they said the same thing. Another few hundred miles airbag light is on again. Putting my families lives in danger. When we bought this vehicle from Carmax that the same issue and took over 6 weeks before we could pick it up.
Mfg Campaign: 11645583
Recall Date: Feb 28, 2025
Nissan North America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Infiniti QX80. The contact stated while the vehicle was parked in the garage, there was an abnormally strong fuel odor inside the garage. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 90,000.
Corrective Action:
The contact owns a 2016 Infiniti QX80. The contact stated while the vehicle was parked in the garage, there was an abnormally strong fuel odor inside the garage. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 90,000.
Additional Notes:
The contact owns a 2016 Infiniti QX80. The contact stated while the vehicle was parked in the garage, there was an abnormally strong fuel odor inside the garage. The contact stated no warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure and informed the contact that the Vin was not under recall. The failure mileage was approximately 90,000.
Mfg Campaign: 11425452
Recall Date: Jul 19, 2021
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Corrective Action:
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Additional Notes:
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Mfg Campaign: 11372593
Recall Date: Nov 2, 2020
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Corrective Action:
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Additional Notes:
I PURCHASED A 2016 QX80 LAST WEEK. AFTER FILLING MY CAR WITH FUEL, WITHIN 10 MINUTES, MY GAS GAUGE WENT FROM FULL, TO DOWN 3/4 OF A TANK OF GAS. AFTER ONLY 50 MILES OF DRIVING, WITH NO AIR CONDITIONING ON, I'M AT 1/2 OF A TANK ACCORDING TO MY FUEL GAUGE. THERE IS ABSOLUTELY NO WAY THAT CAN BE CORRECT.
Mfg Campaign: 11372593
Recall Date: Nov 2, 2020
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I HAD MY INFINITY 2016 QX 80 FOR 6 MONTHS AND THE BREAKS WENT OUT TO THE FLOOR. I WAS ONLY GOING OVER A SPEED HUMP, LUCKILY. I PULLED OVER AND THE CALIPER WAS AGAINST THE INSIDE OF THE RIM. I WAS TOLD THE PIN FELL OUT. VERY DANGEROUS!
Corrective Action:
I HAD MY INFINITY 2016 QX 80 FOR 6 MONTHS AND THE BREAKS WENT OUT TO THE FLOOR. I WAS ONLY GOING OVER A SPEED HUMP, LUCKILY. I PULLED OVER AND THE CALIPER WAS AGAINST THE INSIDE OF THE RIM. I WAS TOLD THE PIN FELL OUT. VERY DANGEROUS!
Additional Notes:
I HAD MY INFINITY 2016 QX 80 FOR 6 MONTHS AND THE BREAKS WENT OUT TO THE FLOOR. I WAS ONLY GOING OVER A SPEED HUMP, LUCKILY. I PULLED OVER AND THE CALIPER WAS AGAINST THE INSIDE OF THE RIM. I WAS TOLD THE PIN FELL OUT. VERY DANGEROUS!
Mfg Campaign: 11363222
Recall Date: Oct 7, 2020
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11281442
Recall Date: Nov 20, 2019
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11281442
Recall Date: Nov 20, 2019
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Corrective Action:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Additional Notes:
WE HAVE HAD SEVERAL ISSUES WITH OUR VEHICLE. IT HAS BEEN TO THE DEALERSHIP 3 TIMES SINCE NOVEMBER 20, 2019. THE FIRST TIME WE TOOK THE VEHICLE INTO THE DEALERSHIP, IT WAS DUE TO IT BOGGING DOWN. THIS HAPPENED WHEN THE VEHICLE WAS IN MOTION AND IN BOTH THE CITY AND INTERSTATE. THE WORST TIME, WAS WHEN WE WERE ON THE INTERSTATE DRIVING AROUND 70 MILES AN HOUR AND WENT TO ACCELERATE TO PASS A VEHICLE. THE VEHICLE BOGGED DOWN AND WOULD NOT ACCELERATE. IT WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE PROBLEM. THEY UPDATED THE COMPUTER SOFTWARE AND WE WERE TOLD THIS SHOULD RESOLVE THE PROBLEM. WE PICKED UP THE VEHICLE ON 9/23/19 AND THE VEHICLE IMMEDIATELY BEGAN TO DEMONSTRATE THE SAME PROBLEMS. THE VEHICLE WAS RETURNED TO THE DEALERSHIP ON 9/25/19. AT THIS TIME, MR. JUNOT RODE WITH A TECHNICIAN AND WAS ABLE TO DUPLICATE THE PROBLEM. THE REPINED THE ECM CONNECTOR AND CLEARED ALL THE CODES. WE WERE ABLE TO PICK UP THE VEHICLE ON 10/3/19. THE VEHICLE CONTINUED TO DRIVE SLUGGISH AND BOG DOWN. ON 10/15/19, THE CUSTOMER WAS DRIVING THE VEHICLE IN THE CITY, WHEN IT BEGAN ACCELERATING ON ITS OWN AND THE STEERING AND BRAKES LOCKED UP. SHE WAS ABLE TO PUT THE CAR INTO PARK AND COAST INTO A PARKING LOT. THE DEALERSHIP WAS CALLED ON 10/16/19 AND WE WERE TOLD TO BRING THE CAR IN ON 10/17/19. THEY WERE NOT ABLE TO DUPLICATE THE PROBLEM AND CALLED IN A DST SPECIALIST. WE WERE TOLD THAT HE WOULD NOT BE AT THE DEALERSHIP UNTIL MONDAY, NOVEMBER 18TH. [XXX]. MET HIM AT THE DEALERSHIP THAT MORNING. HE TALKED TO THE DST AND REVIEWED ALL THE ISSUES WE HAVE HAD. WE DID NOT RECEIVE A CALL FROM THE DST AND RECEIVED AN EMAIL FROM INFINITI STATING THAT THEY COULD NOT DUPLICATE THE PROBLEM, SO THEY REPLACED THE BATTERY. MY HUSBAND HAD TO CALL TO GET THE DETAILS OF THE REPORT. WE WERE TOLD WE COULD PICK UP THE VEHICLE ON 10/21/19. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Mfg Campaign: 11281442
Recall Date: Nov 20, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF SPONTANEOUSLY BURST WHILE DRIVING ON A HIGHWAY. THERE DID NOT APPEAR TO BE ANY OBJECTS THAT HIT THE SUNROOF. THE GLASS LOOKED AS THOUGH IT SHATTERED FROM THE INSIDE OUT. FORTUNATELY, THE SUNROOF COVER WAS CLOSED, OTHERWISE SHARDS OF GLASS WOULD'VE ENDED UP ALL OVER DRIVER AND PASSENGERS. INFINITI DEALERSHIP WOULD NOT COVER REPAIR. DEALERSHIP STATED THIS WAS A RARE THING, BUT UPON MENTIONING SEVERAL REPORTS OF THIS HAPPENING ONLINE, DEALERSHIP STATED ,' WE SEE ABOUT 1 A MONTH'.
Corrective Action:
SUNROOF SPONTANEOUSLY BURST WHILE DRIVING ON A HIGHWAY. THERE DID NOT APPEAR TO BE ANY OBJECTS THAT HIT THE SUNROOF. THE GLASS LOOKED AS THOUGH IT SHATTERED FROM THE INSIDE OUT. FORTUNATELY, THE SUNROOF COVER WAS CLOSED, OTHERWISE SHARDS OF GLASS WOULD'VE ENDED UP ALL OVER DRIVER AND PASSENGERS. INFINITI DEALERSHIP WOULD NOT COVER REPAIR. DEALERSHIP STATED THIS WAS A RARE THING, BUT UPON MENTIONING SEVERAL REPORTS OF THIS HAPPENING ONLINE, DEALERSHIP STATED ,' WE SEE ABOUT 1 A MONTH'.
Additional Notes:
SUNROOF SPONTANEOUSLY BURST WHILE DRIVING ON A HIGHWAY. THERE DID NOT APPEAR TO BE ANY OBJECTS THAT HIT THE SUNROOF. THE GLASS LOOKED AS THOUGH IT SHATTERED FROM THE INSIDE OUT. FORTUNATELY, THE SUNROOF COVER WAS CLOSED, OTHERWISE SHARDS OF GLASS WOULD'VE ENDED UP ALL OVER DRIVER AND PASSENGERS. INFINITI DEALERSHIP WOULD NOT COVER REPAIR. DEALERSHIP STATED THIS WAS A RARE THING, BUT UPON MENTIONING SEVERAL REPORTS OF THIS HAPPENING ONLINE, DEALERSHIP STATED ,' WE SEE ABOUT 1 A MONTH'.
Mfg Campaign: 11220540
Recall Date: Jun 17, 2019
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE INFINITI QX80 OFFERS A SOS SERVICE FOR THIS VEHICLE, HOWEVER THEY ARE UNABLE TO GET THIS SERVICE TO WORK ON MY VEHICLE.
Corrective Action:
THE INFINITI QX80 OFFERS A SOS SERVICE FOR THIS VEHICLE, HOWEVER THEY ARE UNABLE TO GET THIS SERVICE TO WORK ON MY VEHICLE.
Additional Notes:
THE INFINITI QX80 OFFERS A SOS SERVICE FOR THIS VEHICLE, HOWEVER THEY ARE UNABLE TO GET THIS SERVICE TO WORK ON MY VEHICLE.
Mfg Campaign: 11093310
Recall Date: May 11, 2018
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL THE FREON TO RUN OUT OF THE CAR. MIND YOU THE CAR HAS NOT BEEN IN ANY ACCIDENTS AND YOU CAN HEAR IF YOUR CAR IS IT BY A ROCK AND NONE OF THAT HAS HAPPENED. SOME FAMILY FRIENDS WITH THE SAME CAR HAD THE SAME ISSUE WITH THEIR CAR AND WAS TOLD IT WAS HIT BY A ROCK ALSO. HOW LIKELY IS THAT TO HAPPEN, NEED TO INVESTIGATE INFINITI FOR POOR COOLANT LINES AND CHARGING CUSTOMERS FOR ITEMS THAT SHOULD BE UNDER WARRANTY. WAS TOLD REPAIRS WILL COST $1200 AND CAR IS STILL UNDER WARRANTY WITH LESS THAN 21000 MILES. CALLED INFINITI TO COMPLAIN AS OTHERS HAVE AND WAS ONLY GIVEN A REFERENCE NUMBER AND TO WAIT FOR A CALLBACK. OTHERS HAVE BEEN MADE TO PAY FOR REPAIRS AND THIS IS HAPPENING WAY TOO OFTEN AND INFINITI NEEDS TO STEP UP AND OWN THEIR DEFECTIVE PART AND STOP PASSING THE EXPENSE ON TO CUSTOMERS. SHAME ON THEM. POOR CUSTOMER SERVICE AND CUSTOMER RELATIONS.
Corrective Action:
RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL THE FREON TO RUN OUT OF THE CAR. MIND YOU THE CAR HAS NOT BEEN IN ANY ACCIDENTS AND YOU CAN HEAR IF YOUR CAR IS IT BY A ROCK AND NONE OF THAT HAS HAPPENED. SOME FAMILY FRIENDS WITH THE SAME CAR HAD THE SAME ISSUE WITH THEIR CAR AND WAS TOLD IT WAS HIT BY A ROCK ALSO. HOW LIKELY IS THAT TO HAPPEN, NEED TO INVESTIGATE INFINITI FOR POOR COOLANT LINES AND CHARGING CUSTOMERS FOR ITEMS THAT SHOULD BE UNDER WARRANTY. WAS TOLD REPAIRS WILL COST $1200 AND CAR IS STILL UNDER WARRANTY WITH LESS THAN 21000 MILES. CALLED INFINITI TO COMPLAIN AS OTHERS HAVE AND WAS ONLY GIVEN A REFERENCE NUMBER AND TO WAIT FOR A CALLBACK. OTHERS HAVE BEEN MADE TO PAY FOR REPAIRS AND THIS IS HAPPENING WAY TOO OFTEN AND INFINITI NEEDS TO STEP UP AND OWN THEIR DEFECTIVE PART AND STOP PASSING THE EXPENSE ON TO CUSTOMERS. SHAME ON THEM. POOR CUSTOMER SERVICE AND CUSTOMER RELATIONS.
Additional Notes:
RETURNING HOME FROM A TRIP TO BIRMINGHAM, AL ON SUNDAY APR 29TH, 2018 AND NOTICED THE AIR WAS NO LONGER COOLING IN THE CAR. MADE AN APPOINTMENT WITH INFINITI TO TAKE THE CAR IN TO BE CHECKED OUT ON MONDAY APR 30. UPON GETTING CAR CHECKED OUT WAS TOLD THAT A ROCK ALLEGEDLY WENT THROUGH THE GRILL, SOME HOW MISSED ALL THE OTHER COMPONENTS IN THE CAR AND HIT THE CONDENSER/COOLANT LINE AND CAUSED ALL THE FREON TO RUN OUT OF THE CAR. MIND YOU THE CAR HAS NOT BEEN IN ANY ACCIDENTS AND YOU CAN HEAR IF YOUR CAR IS IT BY A ROCK AND NONE OF THAT HAS HAPPENED. SOME FAMILY FRIENDS WITH THE SAME CAR HAD THE SAME ISSUE WITH THEIR CAR AND WAS TOLD IT WAS HIT BY A ROCK ALSO. HOW LIKELY IS THAT TO HAPPEN, NEED TO INVESTIGATE INFINITI FOR POOR COOLANT LINES AND CHARGING CUSTOMERS FOR ITEMS THAT SHOULD BE UNDER WARRANTY. WAS TOLD REPAIRS WILL COST $1200 AND CAR IS STILL UNDER WARRANTY WITH LESS THAN 21000 MILES. CALLED INFINITI TO COMPLAIN AS OTHERS HAVE AND WAS ONLY GIVEN A REFERENCE NUMBER AND TO WAIT FOR A CALLBACK. OTHERS HAVE BEEN MADE TO PAY FOR REPAIRS AND THIS IS HAPPENING WAY TOO OFTEN AND INFINITI NEEDS TO STEP UP AND OWN THEIR DEFECTIVE PART AND STOP PASSING THE EXPENSE ON TO CUSTOMERS. SHAME ON THEM. POOR CUSTOMER SERVICE AND CUSTOMER RELATIONS.
Mfg Campaign: 11091090
Recall Date: Apr 30, 2018
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
THE PASSENGER SIDE AIRBAG OCCUPANT SENSOR DOES NOT RECOGNIZE OCCUPANTS CONSISTENTLY. IT WORKS FOR SOME OCCUPANTS SOMETIMES, AND AT OTHER TIMES IT DOESN'T RECOGNIZE THE SAME OCCUPANTS. SHIFTING IN THE SEAT SOMETIMES HAS AN EFFECT AND SOMETIMES DOESN'T. IT HAS BEEN TO THE SELLING DEALER WITH THIS COMPLAINT BUT THE SELLING DEALER STATES IT IS WORKING CORRECTLY. I'VE ATTACHED A PICTURE OF MY 16YO DAUGHTER SITTING IN THE SEAT WHERE YOU CAN SEE THE LIGHT IS ILLUMINATED INDICATING THAT THE AIRBAG IS OFF. SHE MEETS THE WEIGHT LIMIT STATED BY THE DEALER THAT SHOULD TRIGGER THE AIRBAG TO BE ON. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR MOVING.
Corrective Action:
THE PASSENGER SIDE AIRBAG OCCUPANT SENSOR DOES NOT RECOGNIZE OCCUPANTS CONSISTENTLY. IT WORKS FOR SOME OCCUPANTS SOMETIMES, AND AT OTHER TIMES IT DOESN'T RECOGNIZE THE SAME OCCUPANTS. SHIFTING IN THE SEAT SOMETIMES HAS AN EFFECT AND SOMETIMES DOESN'T. IT HAS BEEN TO THE SELLING DEALER WITH THIS COMPLAINT BUT THE SELLING DEALER STATES IT IS WORKING CORRECTLY. I'VE ATTACHED A PICTURE OF MY 16YO DAUGHTER SITTING IN THE SEAT WHERE YOU CAN SEE THE LIGHT IS ILLUMINATED INDICATING THAT THE AIRBAG IS OFF. SHE MEETS THE WEIGHT LIMIT STATED BY THE DEALER THAT SHOULD TRIGGER THE AIRBAG TO BE ON. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR MOVING.
Additional Notes:
THE PASSENGER SIDE AIRBAG OCCUPANT SENSOR DOES NOT RECOGNIZE OCCUPANTS CONSISTENTLY. IT WORKS FOR SOME OCCUPANTS SOMETIMES, AND AT OTHER TIMES IT DOESN'T RECOGNIZE THE SAME OCCUPANTS. SHIFTING IN THE SEAT SOMETIMES HAS AN EFFECT AND SOMETIMES DOESN'T. IT HAS BEEN TO THE SELLING DEALER WITH THIS COMPLAINT BUT THE SELLING DEALER STATES IT IS WORKING CORRECTLY. I'VE ATTACHED A PICTURE OF MY 16YO DAUGHTER SITTING IN THE SEAT WHERE YOU CAN SEE THE LIGHT IS ILLUMINATED INDICATING THAT THE AIRBAG IS OFF. SHE MEETS THE WEIGHT LIMIT STATED BY THE DEALER THAT SHOULD TRIGGER THE AIRBAG TO BE ON. THIS HAPPENS NO MATTER IF THE VEHICLE IS STATIONARY OR MOVING.
Mfg Campaign: 10949979
Recall Date: Feb 7, 2017
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE IN MOTION ON A HIGHWAY ON THE WAY TO OUR SUMMER VACATION, OUR BRAND NEW INFINITI QX80 STARTED SMOKING FROM UNDER THE HOOD AND THE AIR CONDITIONER WENT OUT. AFTER HAVING THE CAR TOWED BACK TO THE DEALERSHIP (AND GETTING A TAXI TO TAKE US TO A RENTAL CAR PLACE) WE WERE TOLD THAT THE VEHICLE HAD COME FROM THE FACTORY WITH AN OIL COOLER WATER HOSE THAT WAS 2 INCHES LONGER THAN STANDARD, CAUSING THE HOSE TO RUB AGAINST THE COOLING FAN BLADE AND SEVERING IT CAUSING ALL COOLANT TO LEAK. INFINITI WILL NOT REIMBURSE US FOR RENTAL CAR COSTS, DESPITE THE CAUSE BEING FACTORY DEFECT. *TR
Corrective Action:
WHILE IN MOTION ON A HIGHWAY ON THE WAY TO OUR SUMMER VACATION, OUR BRAND NEW INFINITI QX80 STARTED SMOKING FROM UNDER THE HOOD AND THE AIR CONDITIONER WENT OUT. AFTER HAVING THE CAR TOWED BACK TO THE DEALERSHIP (AND GETTING A TAXI TO TAKE US TO A RENTAL CAR PLACE) WE WERE TOLD THAT THE VEHICLE HAD COME FROM THE FACTORY WITH AN OIL COOLER WATER HOSE THAT WAS 2 INCHES LONGER THAN STANDARD, CAUSING THE HOSE TO RUB AGAINST THE COOLING FAN BLADE AND SEVERING IT CAUSING ALL COOLANT TO LEAK. INFINITI WILL NOT REIMBURSE US FOR RENTAL CAR COSTS, DESPITE THE CAUSE BEING FACTORY DEFECT. *TR
Additional Notes:
WHILE IN MOTION ON A HIGHWAY ON THE WAY TO OUR SUMMER VACATION, OUR BRAND NEW INFINITI QX80 STARTED SMOKING FROM UNDER THE HOOD AND THE AIR CONDITIONER WENT OUT. AFTER HAVING THE CAR TOWED BACK TO THE DEALERSHIP (AND GETTING A TAXI TO TAKE US TO A RENTAL CAR PLACE) WE WERE TOLD THAT THE VEHICLE HAD COME FROM THE FACTORY WITH AN OIL COOLER WATER HOSE THAT WAS 2 INCHES LONGER THAN STANDARD, CAUSING THE HOSE TO RUB AGAINST THE COOLING FAN BLADE AND SEVERING IT CAUSING ALL COOLANT TO LEAK. INFINITI WILL NOT REIMBURSE US FOR RENTAL CAR COSTS, DESPITE THE CAUSE BEING FACTORY DEFECT. *TR
Mfg Campaign: 10943840
Recall Date: Jan 9, 2017
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS VEHICLE HAS A CRASH AVOIDANCE SYSTEM THAT HAS TO BE TURNED ON, I THINK IT SHOULD TURN WHEN THE VEHICLE IS STARTED LIKE FCA,GM,FORD AND THE BENDIX SYSTEM WE HAVE IN HD TRUCKS. THE DEALER IS NO HELP.
Corrective Action:
THIS VEHICLE HAS A CRASH AVOIDANCE SYSTEM THAT HAS TO BE TURNED ON, I THINK IT SHOULD TURN WHEN THE VEHICLE IS STARTED LIKE FCA,GM,FORD AND THE BENDIX SYSTEM WE HAVE IN HD TRUCKS. THE DEALER IS NO HELP.
Additional Notes:
THIS VEHICLE HAS A CRASH AVOIDANCE SYSTEM THAT HAS TO BE TURNED ON, I THINK IT SHOULD TURN WHEN THE VEHICLE IS STARTED LIKE FCA,GM,FORD AND THE BENDIX SYSTEM WE HAVE IN HD TRUCKS. THE DEALER IS NO HELP.
Mfg Campaign: 10897481
Recall Date: Aug 21, 2016
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