Complaints & Recalls
Consumer Complaints
1 ComplaintKeystone Rv Company
Defect Description:
SUSPENSION
Potential Consequences:
Returning from a trip to Sturgis South Dakota [XXX], the right rear spring hanger broke causing the rear axle to shift and start rubbing the tires together and which rendered the RV untowable. That was repaired and last month [XXX] we found the left rear spring hanger broken along with the center equalizer hangers being bent. I have contacted the chassis manufacturer and they are unwilling to fix the hangers on the left side. They fixed the right side. There are retrofit instructions, from Lippert, for repairing the hangers to brace and reinforce them that has never been done on the trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Returning from a trip to Sturgis South Dakota [XXX], the right rear spring hanger broke causing the rear axle to shift and start rubbing the tires together and which rendered the RV untowable. That was repaired and last month [XXX] we found the left rear spring hanger broken along with the center equalizer hangers being bent. I have contacted the chassis manufacturer and they are unwilling to fix the hangers on the left side. They fixed the right side. There are retrofit instructions, from Lippert, for repairing the hangers to brace and reinforce them that has never been done on the trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Returning from a trip to Sturgis South Dakota [XXX], the right rear spring hanger broke causing the rear axle to shift and start rubbing the tires together and which rendered the RV untowable. That was repaired and last month [XXX] we found the left rear spring hanger broken along with the center equalizer hangers being bent. I have contacted the chassis manufacturer and they are unwilling to fix the hangers on the left side. They fixed the right side. There are retrofit instructions, from Lippert, for repairing the hangers to brace and reinforce them that has never been done on the trailer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11617504
Recall Date: Oct 1, 2024
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