Complaints & Recalls
Consumer Complaints
14 ComplaintsKia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Date of Incident: [XXX] Location: [XXX] To Whom It May Concern, I am submitting this letter to report a potential airbag malfunction involving my 2024 Kia Forte GT. On [XXX], I was the driver and sole occupant of my vehicle when I was T-boned on the driver’s side while traveling [XXX] on [XXX] at the intersection of [XXX] . The collision was severe enough to spin my vehicle and resulted in significant damage to the driver-side door and frame. Despite the force and nature of the crash, none of the airbags in my vehicle deployed—including side airbags that should have been triggered by the impact. I was later diagnosed with a concussion and sustained other physical and emotional injuries from the crash. As of the date of this complaint, the vehicle has not been repaired, and I have photos documenting the damage. Given the potential risk to other drivers who may experience similar failures, I am requesting that the National Highway Traffic Safety Administration review this vehicle for airbag deployment defects. I am willing to provide photos, medical records, and further details as needed. Also, the seatbelts sometime freeze when pulling them out to get secured in the car, you have to release and then pull again to gain full access to the seat belt. There is a police report done on this matter but I do not have access to it yet because it has yet to be approved by the LRPD sergeant. We checked on July 5th, 2025. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Date of Incident: [XXX] Location: [XXX] To Whom It May Concern, I am submitting this letter to report a potential airbag malfunction involving my 2024 Kia Forte GT. On [XXX], I was the driver and sole occupant of my vehicle when I was T-boned on the driver’s side while traveling [XXX] on [XXX] at the intersection of [XXX] . The collision was severe enough to spin my vehicle and resulted in significant damage to the driver-side door and frame. Despite the force and nature of the crash, none of the airbags in my vehicle deployed—including side airbags that should have been triggered by the impact. I was later diagnosed with a concussion and sustained other physical and emotional injuries from the crash. As of the date of this complaint, the vehicle has not been repaired, and I have photos documenting the damage. Given the potential risk to other drivers who may experience similar failures, I am requesting that the National Highway Traffic Safety Administration review this vehicle for airbag deployment defects. I am willing to provide photos, medical records, and further details as needed. Also, the seatbelts sometime freeze when pulling them out to get secured in the car, you have to release and then pull again to gain full access to the seat belt. There is a police report done on this matter but I do not have access to it yet because it has yet to be approved by the LRPD sergeant. We checked on July 5th, 2025. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Date of Incident: [XXX] Location: [XXX] To Whom It May Concern, I am submitting this letter to report a potential airbag malfunction involving my 2024 Kia Forte GT. On [XXX], I was the driver and sole occupant of my vehicle when I was T-boned on the driver’s side while traveling [XXX] on [XXX] at the intersection of [XXX] . The collision was severe enough to spin my vehicle and resulted in significant damage to the driver-side door and frame. Despite the force and nature of the crash, none of the airbags in my vehicle deployed—including side airbags that should have been triggered by the impact. I was later diagnosed with a concussion and sustained other physical and emotional injuries from the crash. As of the date of this complaint, the vehicle has not been repaired, and I have photos documenting the damage. Given the potential risk to other drivers who may experience similar failures, I am requesting that the National Highway Traffic Safety Administration review this vehicle for airbag deployment defects. I am willing to provide photos, medical records, and further details as needed. Also, the seatbelts sometime freeze when pulling them out to get secured in the car, you have to release and then pull again to gain full access to the seat belt. There is a police report done on this matter but I do not have access to it yet because it has yet to be approved by the LRPD sergeant. We checked on July 5th, 2025. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671432
Recall Date: Jul 6, 2025
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Date of Incident: [XXX] Location: [XXX] To Whom It May Concern, I am submitting this letter to report a potential airbag malfunction involving my 2024 Kia Forte GT. On [XXX], I was the driver and sole occupant of my vehicle when I was T-boned on the driver’s side while traveling [XXX] on [XXX] at the intersection of [XXX] . The collision was severe enough to spin my vehicle and resulted in significant damage to the driver-side door and frame. Despite the force and nature of the crash, none of the airbags in my vehicle deployed—including side airbags that should have been triggered by the impact. I was later diagnosed with a concussion and sustained other physical and emotional injuries from the crash. As of the date of this complaint, the vehicle has not been repaired, and I have photos documenting the damage. Given the potential risk to other drivers who may experience similar failures, I am requesting that the National Highway Traffic Safety Administration review this vehicle for airbag deployment defects. I am willing to provide photos, medical records, and further details as needed. Also, the seatbelts sometime freeze when pulling them out to get secured in the car, you have to release and then pull again to gain full access to the seat belt. There is a police report done on this matter but I do not have access to it yet because it has yet to be approved by the LRPD sergeant. We checked on July 5th, 2025. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Date of Incident: [XXX] Location: [XXX] To Whom It May Concern, I am submitting this letter to report a potential airbag malfunction involving my 2024 Kia Forte GT. On [XXX], I was the driver and sole occupant of my vehicle when I was T-boned on the driver’s side while traveling [XXX] on [XXX] at the intersection of [XXX] . The collision was severe enough to spin my vehicle and resulted in significant damage to the driver-side door and frame. Despite the force and nature of the crash, none of the airbags in my vehicle deployed—including side airbags that should have been triggered by the impact. I was later diagnosed with a concussion and sustained other physical and emotional injuries from the crash. As of the date of this complaint, the vehicle has not been repaired, and I have photos documenting the damage. Given the potential risk to other drivers who may experience similar failures, I am requesting that the National Highway Traffic Safety Administration review this vehicle for airbag deployment defects. I am willing to provide photos, medical records, and further details as needed. Also, the seatbelts sometime freeze when pulling them out to get secured in the car, you have to release and then pull again to gain full access to the seat belt. There is a police report done on this matter but I do not have access to it yet because it has yet to be approved by the LRPD sergeant. We checked on July 5th, 2025. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Date of Incident: [XXX] Location: [XXX] To Whom It May Concern, I am submitting this letter to report a potential airbag malfunction involving my 2024 Kia Forte GT. On [XXX], I was the driver and sole occupant of my vehicle when I was T-boned on the driver’s side while traveling [XXX] on [XXX] at the intersection of [XXX] . The collision was severe enough to spin my vehicle and resulted in significant damage to the driver-side door and frame. Despite the force and nature of the crash, none of the airbags in my vehicle deployed—including side airbags that should have been triggered by the impact. I was later diagnosed with a concussion and sustained other physical and emotional injuries from the crash. As of the date of this complaint, the vehicle has not been repaired, and I have photos documenting the damage. Given the potential risk to other drivers who may experience similar failures, I am requesting that the National Highway Traffic Safety Administration review this vehicle for airbag deployment defects. I am willing to provide photos, medical records, and further details as needed. Also, the seatbelts sometime freeze when pulling them out to get secured in the car, you have to release and then pull again to gain full access to the seat belt. There is a police report done on this matter but I do not have access to it yet because it has yet to be approved by the LRPD sergeant. We checked on July 5th, 2025. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11671432
Recall Date: Jul 6, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2 MONTHS AFTER I BIUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE CODEA AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD
Corrective Action:
2 MONTHS AFTER I BIUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE CODEA AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD
Additional Notes:
2 MONTHS AFTER I BIUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE CODEA AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD
Mfg Campaign: 11649847
Recall Date: Mar 22, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2 MONTHS AFTER I BIUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE CODEA AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD
Corrective Action:
2 MONTHS AFTER I BIUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE CODEA AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD
Additional Notes:
2 MONTHS AFTER I BIUGHT CAR, ENGINE LIGHT CAME OFF..AND WILL ONLY BE OFF IF I WOUL RELEASE GAS CAP SEVERL TIMES ETC..IN FEB 2025 THE DEALER SAID ITS 02 SENSOR I HAD IT REPLACED, 2 WEEKS LATER ITS EXACLY SAME..I HAVE READ THE CODEA AND CATALITIC CONVERTER AND EMISSION EXHAUST AND 02 SENSOR ALL FAILES..I NEED A NEW REPLACEMENT CAR, AS THIS IS A LEMON CAR..BIUGHT OIN JULY 2024 ..ALSO THEY MADE EMISSION TESTS /WINDOW STICKER FOR 2 YEARS???? BC TEHY PROBAB;Y NEW IT HAS ISSUES??? IT IS ALL VERY WEIRD
Mfg Campaign: 11649849
Recall Date: Mar 22, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Headlights shut off while driving at night. The right turn signal was on and was in a right hand turn when the car hit a small dip. There was the sound that you hear when you turn on the key when the car hit the dip and the healights went off. After pulling off the road and turning on the hazard lights, tried turning the headlights off then back on several times. The parking lights seem to come on then went off. Noticed that the information screen reset and was at the setup screen. Turned the car off then restarted the car and the headlights turned on. On the freeway the tone you hear when you turn on the key sounded several times as the car went over the bumps at the overpasses where the road is subsiding. This is a rental car. No police report made. No information if problem occurred previously or if rental company had problem looked into. Problem occurred 11/16/2024
Corrective Action:
Headlights shut off while driving at night. The right turn signal was on and was in a right hand turn when the car hit a small dip. There was the sound that you hear when you turn on the key when the car hit the dip and the healights went off. After pulling off the road and turning on the hazard lights, tried turning the headlights off then back on several times. The parking lights seem to come on then went off. Noticed that the information screen reset and was at the setup screen. Turned the car off then restarted the car and the headlights turned on. On the freeway the tone you hear when you turn on the key sounded several times as the car went over the bumps at the overpasses where the road is subsiding. This is a rental car. No police report made. No information if problem occurred previously or if rental company had problem looked into. Problem occurred 11/16/2024
Additional Notes:
Headlights shut off while driving at night. The right turn signal was on and was in a right hand turn when the car hit a small dip. There was the sound that you hear when you turn on the key when the car hit the dip and the healights went off. After pulling off the road and turning on the hazard lights, tried turning the headlights off then back on several times. The parking lights seem to come on then went off. Noticed that the information screen reset and was at the setup screen. Turned the car off then restarted the car and the headlights turned on. On the freeway the tone you hear when you turn on the key sounded several times as the car went over the bumps at the overpasses where the road is subsiding. This is a rental car. No police report made. No information if problem occurred previously or if rental company had problem looked into. Problem occurred 11/16/2024
Mfg Campaign: 11626195
Recall Date: Nov 19, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Headlights shut off while driving at night. The right turn signal was on and was in a right hand turn when the car hit a small dip. There was the sound that you hear when you turn on the key when the car hit the dip and the healights went off. After pulling off the road and turning on the hazard lights, tried turning the headlights off then back on several times. The parking lights seem to come on then went off. Noticed that the information screen reset and was at the setup screen. Turned the car off then restarted the car and the headlights turned on. On the freeway the tone you hear when you turn on the key sounded several times as the car went over the bumps at the overpasses where the road is subsiding. This is a rental car. No police report made. No information if problem occurred previously or if rental company had problem looked into. Problem occurred 11/16/2024
Corrective Action:
Headlights shut off while driving at night. The right turn signal was on and was in a right hand turn when the car hit a small dip. There was the sound that you hear when you turn on the key when the car hit the dip and the healights went off. After pulling off the road and turning on the hazard lights, tried turning the headlights off then back on several times. The parking lights seem to come on then went off. Noticed that the information screen reset and was at the setup screen. Turned the car off then restarted the car and the headlights turned on. On the freeway the tone you hear when you turn on the key sounded several times as the car went over the bumps at the overpasses where the road is subsiding. This is a rental car. No police report made. No information if problem occurred previously or if rental company had problem looked into. Problem occurred 11/16/2024
Additional Notes:
Headlights shut off while driving at night. The right turn signal was on and was in a right hand turn when the car hit a small dip. There was the sound that you hear when you turn on the key when the car hit the dip and the healights went off. After pulling off the road and turning on the hazard lights, tried turning the headlights off then back on several times. The parking lights seem to come on then went off. Noticed that the information screen reset and was at the setup screen. Turned the car off then restarted the car and the headlights turned on. On the freeway the tone you hear when you turn on the key sounded several times as the car went over the bumps at the overpasses where the road is subsiding. This is a rental car. No police report made. No information if problem occurred previously or if rental company had problem looked into. Problem occurred 11/16/2024
Mfg Campaign: 11626195
Recall Date: Nov 19, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is grinding in the gears when pressing on the gas as well as down shifting and in reverse. The car will rev high and will not shift or down shift at the appropriate time and is stuck in gear.
Corrective Action:
There is grinding in the gears when pressing on the gas as well as down shifting and in reverse. The car will rev high and will not shift or down shift at the appropriate time and is stuck in gear.
Additional Notes:
There is grinding in the gears when pressing on the gas as well as down shifting and in reverse. The car will rev high and will not shift or down shift at the appropriate time and is stuck in gear.
Mfg Campaign: 11618351
Recall Date: Oct 6, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Corrective Action:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Additional Notes:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Mfg Campaign: 11594550
Recall Date: Jun 15, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Corrective Action:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Additional Notes:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Mfg Campaign: 11594550
Recall Date: Jun 15, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Corrective Action:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Additional Notes:
Hello, I'm trying to fix my front radar calibration right now but the dealership appointments is months away and I cannot wait that long and it's a hazard to be driving on the road with this being unfixed. Also, please have a vietnamese translator on call when/if you contact me by phone. Thanks!
Mfg Campaign: 11594550
Recall Date: Jun 15, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The lane assist stopped working properly and pulled me into the guardrail
Corrective Action:
The lane assist stopped working properly and pulled me into the guardrail
Additional Notes:
The lane assist stopped working properly and pulled me into the guardrail
Mfg Campaign: 11583959
Recall Date: Apr 19, 2024
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
The lane assist stopped working properly and pulled me into the guardrail
Corrective Action:
The lane assist stopped working properly and pulled me into the guardrail
Additional Notes:
The lane assist stopped working properly and pulled me into the guardrail
Mfg Campaign: 11583959
Recall Date: Apr 19, 2024
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The lane assist stopped working properly and pulled me into the guardrail
Corrective Action:
The lane assist stopped working properly and pulled me into the guardrail
Additional Notes:
The lane assist stopped working properly and pulled me into the guardrail
Mfg Campaign: 11583959
Recall Date: Apr 19, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
In order for the drivers door to shut, you have to nearly slam it shut. If you don’t, you’re still able to lock the vehicle which results and trapping the door. This means that if you attempt to unlock the vehicle, it will not let you you have to force the door open with your bodyweight. I am driving a loaner vehicle from a Kia dealership and this happened to me several times it’s quite disturbing especially if something has been left in the car and you don’t have access to it like my medication. The vehicle locks will still lock even though the doors are not shut this causes the doors to jam.
Corrective Action:
In order for the drivers door to shut, you have to nearly slam it shut. If you don’t, you’re still able to lock the vehicle which results and trapping the door. This means that if you attempt to unlock the vehicle, it will not let you you have to force the door open with your bodyweight. I am driving a loaner vehicle from a Kia dealership and this happened to me several times it’s quite disturbing especially if something has been left in the car and you don’t have access to it like my medication. The vehicle locks will still lock even though the doors are not shut this causes the doors to jam.
Additional Notes:
In order for the drivers door to shut, you have to nearly slam it shut. If you don’t, you’re still able to lock the vehicle which results and trapping the door. This means that if you attempt to unlock the vehicle, it will not let you you have to force the door open with your bodyweight. I am driving a loaner vehicle from a Kia dealership and this happened to me several times it’s quite disturbing especially if something has been left in the car and you don’t have access to it like my medication. The vehicle locks will still lock even though the doors are not shut this causes the doors to jam.
Mfg Campaign: 11575154
Recall Date: Mar 3, 2024
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