Complaints & Recalls
Consumer Complaints
6 ComplaintsKia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11667842
Recall Date: Jun 18, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11667842
Recall Date: Jun 18, 2025
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
Bought my Kia k4 2025 in February at DTLA Kia and the experience has been [XXX]. The first day driving I went up near dodgers stadium , immediately had a burnt smell. I disregarded it thinking maybe its fresh paint burning , WRONG. Till this day 4 months later my tail pipe throws a musty smell. Issue number 2 , the hesitant gas pedal. Who knows what it is maybe fuel system , transmission but daily and I mean DAILY my accelaration is poor,jerky, struggling and overall doesn't work. It has its good mornings but once I'm on the road for more than 10 minutes its back to the struggle. I've had my K4 serviced twice at Dtla service, they never once test drove the car because I was tracking the GPS almost all day for the three days they had it. Once I got my car back it tooks about 45 minutes the service advisor Jeffery Montoya was so lost on where my car was, I had to ask and ask and ask finally the guys who are out front welcoming you helped me and brought my car. That was my decision to never go back to DTLA service. Next took it to Van Nuys Kia waited to weeks from my appointment because they are moving. Finally they kept it for three days they still werent able to diagnose the issue and repair it. Modesto the advisor there said " we can't duplicate the issue''. Some how they made me pay $82 because they supposedly found plastic bags stuck to my exhuast. [XXX] I even told him I don't want it cleaned and he said oh well you authorized the diag so you have to. He reported that info to kia Corp which got my case closed and said the car works fine. NO it does not work fine. Never going. Now today [XXX] I was parking arriving somewhere the k4 said engine off shift to P while ringing the alarm from the dash. I have it on film. Second driving down [XXX] and boom car engine shuts off while car are behind me. I had to shift to p then turn the car off. Turned it back on while getting honked at and that was that. $700 a month for a lack of urgency to help me. Boo Kia. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11667842
Recall Date: Jun 18, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Corrective Action:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Additional Notes:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Mfg Campaign: 11645914
Recall Date: Mar 3, 2025
Kia America, Inc.
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Corrective Action:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Additional Notes:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Mfg Campaign: 11645914
Recall Date: Mar 3, 2025
Kia America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Corrective Action:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Additional Notes:
The contact owned a 2025 Kia K4. The contact stated while driving at various speeds, the vehicle was pulling to the left unintendedly. The contact stated that upon disengaging the Lane Keep Assist, the failure recurred while driving. The vehicle was taken to Discount Tire, where the tire pressure was adjusted. The vehicle was taken to the dealer, where an alignment was performed; however, the failure persisted. The contact stated while exiting the expressway and driving approximately 30 MPH, the vehicle veered to the left unintendedly, causing the contact to lose control of the vehicle. The vehicle veered off the road and crashed into a ditch, and the vehicle faced oncoming traffic. Several unknown warning lights were illuminated after the crash. The air bags did not deploy. The contact hit the middle of her forehead against the steering wheel and sustained a bruise. The contact did not seek medical assistance. The contact was able to exit the vehicle. No police report was filed. There was no property damage. The vehicle was towed to a tow lot. The vehicle was then towed to a second dealer autobody repair shop, Glassman Collision Center (22250 Telegraph Rd, Southfield, MI 48033), where the contact was informed that the driver's side of the vehicle and the transmission were damaged. The vehicle was totaled. The dealer and the manufacturer were notified of the failure. The manufacturer informed the contact that a complaint had been sent to the dealer, and that she would be contacted by the dealer. The failure mileage was approximately 1,300.
Mfg Campaign: 11645914
Recall Date: Mar 3, 2025
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