Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023-2025 K5 vehicles. The left and right rear window trim pieces may loosen and detach.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: SC346
Consumer Complaints
19 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My vehicle was manufactured with bad rotors, which make it difficult to slow down when driving at high speeds on the highway. The vehicle’s steering wheel and the vehicle itself shakes violently when trying to slow down. My vehicle started having these issues with low mileage also.
Corrective Action:
My vehicle was manufactured with bad rotors, which make it difficult to slow down when driving at high speeds on the highway. The vehicle’s steering wheel and the vehicle itself shakes violently when trying to slow down. My vehicle started having these issues with low mileage also.
Additional Notes:
My vehicle was manufactured with bad rotors, which make it difficult to slow down when driving at high speeds on the highway. The vehicle’s steering wheel and the vehicle itself shakes violently when trying to slow down. My vehicle started having these issues with low mileage also.
Mfg Campaign: 11639863
Recall Date: Jan 31, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11622216
Recall Date: Oct 28, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11622216
Recall Date: Oct 28, 2024
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Corrective Action:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Additional Notes:
On [XXX], while driving to campus during rush-hour traffic at approximately 15-20 MPH, the car suddenly felt as if the brakes had been slammed, giving me a serious scare and nearly causing an accident. The car stopped in the middle of the road, and I was stuck there, forced to manually push the car to the side to avoid further risk to myself and other drivers. I immediately had the vehicle towed to Ourisman Chantilly Kia for service. Upon arrival at the dealership, I requested a loaner vehicle. However, it took an entire week for one to be provided, leaving me without transportation for a significant period of time. I was informed that the dealership needed my approval to take apart the transmission, which I gave immediately. Despite this, for the next two weeks, I called daily for updates, only to be told that no new information was available and that the dealership was still waiting for guidance from Kia's technical team. After two weeks of no progress, I asked my service advisor, Sean, what had actually been done to my car. He informed me that the only action taken was draining the transmission fluid. I was baffled that it had taken two weeks just to drain the fluid while waiting for Kia's tech team to respond. Out of frustration, I contacted Kia directly, and within minutes, I was informed that Kia had approved a new transmission a week earlier—something the dealership had failed to communicate to me. When I informed the dealership of this, Sean confirmed that the new transmission had arrived, and I was told the car would be ready by the end of the week. However, this deadline passed with no progress. Over the course of several more weeks, I was repeatedly told the car would be done by the end of the week, only for that promise to be broken each time. Sean then explained to me that there is only one mechanic certified to work on my car, which was causing a delay. If this is indeed true, it could explain why Kia's service department is so backlog INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
Mfg Campaign: 11622216
Recall Date: Oct 28, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Exterior trim of car is coming off and warping.
Corrective Action:
Exterior trim of car is coming off and warping.
Additional Notes:
Exterior trim of car is coming off and warping.
Mfg Campaign: 11610380
Recall Date: Aug 23, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the expressway and the engine made a noise and I lost power. I was in the left lane of the expressway. I did not have any warning lights or signs or symptoms prior to this incident. No oil ever leaked prior to this incident. When it occurred, oil was pouring out of the engine all over the ground. The engine was smoking. And a warning message came across the entertainment screen that said, “A possible condition with your engine control system has been detected, recommend service soon” I never received any notification of any oil pressure loss, oil loss, warning lights, nothing. My car has been at the dealership for over 60 days, and KIA is refusing to cover the engine under warranty, blaming an oil change place that did an oil change over a month prior to this incident, and I drive 100 to 200 miles per day for work, so this would have occurred sooner. Terrible vehicle, terrible dealersip, Napleton Northlake Kia palm beach gardens Florida
Corrective Action:
I was driving on the expressway and the engine made a noise and I lost power. I was in the left lane of the expressway. I did not have any warning lights or signs or symptoms prior to this incident. No oil ever leaked prior to this incident. When it occurred, oil was pouring out of the engine all over the ground. The engine was smoking. And a warning message came across the entertainment screen that said, “A possible condition with your engine control system has been detected, recommend service soon” I never received any notification of any oil pressure loss, oil loss, warning lights, nothing. My car has been at the dealership for over 60 days, and KIA is refusing to cover the engine under warranty, blaming an oil change place that did an oil change over a month prior to this incident, and I drive 100 to 200 miles per day for work, so this would have occurred sooner. Terrible vehicle, terrible dealersip, Napleton Northlake Kia palm beach gardens Florida
Additional Notes:
I was driving on the expressway and the engine made a noise and I lost power. I was in the left lane of the expressway. I did not have any warning lights or signs or symptoms prior to this incident. No oil ever leaked prior to this incident. When it occurred, oil was pouring out of the engine all over the ground. The engine was smoking. And a warning message came across the entertainment screen that said, “A possible condition with your engine control system has been detected, recommend service soon” I never received any notification of any oil pressure loss, oil loss, warning lights, nothing. My car has been at the dealership for over 60 days, and KIA is refusing to cover the engine under warranty, blaming an oil change place that did an oil change over a month prior to this incident, and I drive 100 to 200 miles per day for work, so this would have occurred sooner. Terrible vehicle, terrible dealersip, Napleton Northlake Kia palm beach gardens Florida
Mfg Campaign: 11604603
Recall Date: Jul 25, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2024 Kia K5. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,780.
Corrective Action:
The contact owns a 2024 Kia K5. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,780.
Additional Notes:
The contact owns a 2024 Kia K5. The contact stated while driving 80 MPH, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 12,780.
Mfg Campaign: 11603023
Recall Date: Jul 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving in a utility work area on 5/3/24, there was a worker placing cones to redirect traffic. Since he was very close to the travel lane, I proceeded very slowly While placing a cone, the worker got to within a few inches of the passenger side of my vehicle. This set off a warning in my car that something (or someone) was very close. After exiting the work area, I tried to accelerate, but I was unable to. I estimate the car was going no more than 5 mph. Fortunately, there was no car behind me or coming toward me, and I was able to turn left into a shopping center parking lot. It was then that I noticed a warning on the touch screen display that read: "Engine Management System - Details". When I went to look at details, it gave me some warnings but I don't recall what they were. Unfortunately, I did not get a screenshot of the messages. I tried turning off the engine several times, but there was no change. I called the dealer where I purchased the car in December 2023, but he was unable to provide any help without physically looking at the car. Since the dealer was about 40 miles away, that wasn't an option. He did however, provide me with a number to call for emergency roadside assistance from KIA. After about ten minutes, the car restarted without any issues. If this would have occurred while driving at higher speeds, it would have been extremely dangerous, most liking causing an accident.
Corrective Action:
While driving in a utility work area on 5/3/24, there was a worker placing cones to redirect traffic. Since he was very close to the travel lane, I proceeded very slowly While placing a cone, the worker got to within a few inches of the passenger side of my vehicle. This set off a warning in my car that something (or someone) was very close. After exiting the work area, I tried to accelerate, but I was unable to. I estimate the car was going no more than 5 mph. Fortunately, there was no car behind me or coming toward me, and I was able to turn left into a shopping center parking lot. It was then that I noticed a warning on the touch screen display that read: "Engine Management System - Details". When I went to look at details, it gave me some warnings but I don't recall what they were. Unfortunately, I did not get a screenshot of the messages. I tried turning off the engine several times, but there was no change. I called the dealer where I purchased the car in December 2023, but he was unable to provide any help without physically looking at the car. Since the dealer was about 40 miles away, that wasn't an option. He did however, provide me with a number to call for emergency roadside assistance from KIA. After about ten minutes, the car restarted without any issues. If this would have occurred while driving at higher speeds, it would have been extremely dangerous, most liking causing an accident.
Additional Notes:
While driving in a utility work area on 5/3/24, there was a worker placing cones to redirect traffic. Since he was very close to the travel lane, I proceeded very slowly While placing a cone, the worker got to within a few inches of the passenger side of my vehicle. This set off a warning in my car that something (or someone) was very close. After exiting the work area, I tried to accelerate, but I was unable to. I estimate the car was going no more than 5 mph. Fortunately, there was no car behind me or coming toward me, and I was able to turn left into a shopping center parking lot. It was then that I noticed a warning on the touch screen display that read: "Engine Management System - Details". When I went to look at details, it gave me some warnings but I don't recall what they were. Unfortunately, I did not get a screenshot of the messages. I tried turning off the engine several times, but there was no change. I called the dealer where I purchased the car in December 2023, but he was unable to provide any help without physically looking at the car. Since the dealer was about 40 miles away, that wasn't an option. He did however, provide me with a number to call for emergency roadside assistance from KIA. After about ten minutes, the car restarted without any issues. If this would have occurred while driving at higher speeds, it would have been extremely dangerous, most liking causing an accident.
Mfg Campaign: 11587108
Recall Date: May 6, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL:THROTTLE
Potential Consequences:
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Corrective Action:
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Additional Notes:
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Mfg Campaign: 11582181
Recall Date: Apr 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Corrective Action:
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Additional Notes:
The contact owns a 2024 Kia K5. The contact stated while driving 60 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who then diagnosed a failure with the throttle body. The vehicle was repaired, but the failure reoccurred. The vehicle was then taken back to the dealer, who diagnosed an additional failure with the main wiring harness array. The vehicle was repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 3,000.
Mfg Campaign: 11582181
Recall Date: Apr 10, 2024
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Per SA552 for earlier models, the rear trunk lid trim has become detached due to insufficient lamination. Please extend to later models.
Corrective Action:
Per SA552 for earlier models, the rear trunk lid trim has become detached due to insufficient lamination. Please extend to later models.
Additional Notes:
Per SA552 for earlier models, the rear trunk lid trim has become detached due to insufficient lamination. Please extend to later models.
Mfg Campaign: 11570396
Recall Date: Feb 6, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Break caliper and brake rotors
Corrective Action:
Break caliper and brake rotors
Additional Notes:
Break caliper and brake rotors
Mfg Campaign: 11570035
Recall Date: Feb 5, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Break caliper and brake rotors
Corrective Action:
Break caliper and brake rotors
Additional Notes:
Break caliper and brake rotors
Mfg Campaign: 11570035
Recall Date: Feb 5, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Corrective Action:
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Additional Notes:
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Mfg Campaign: 11565957
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Corrective Action:
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Additional Notes:
After driving the car for approximately 30 minutes at freeway speeds I exited the freeway at my off-ramp and being driving on Surface streets. Suddenly several alerts started appearing on the screen of my car. That was followed by the engine revving up and down on its own without me touching the accelerator. When I arrived at a stoplight the engine was idling but revving slightly up and down. When the light changed I pressed accelerator and the engine never exceeded idle speed so I basically idled my way across the intersection and pulled over and stopped. The car is at the dealership now and they haven't duplicated the problem. I purchased the car brand new about one month ago. It has only 800 miles on the odometer. If this had happened a few minutes earlier I would have been on the freeway with no power to the drive train. This could have put me in a very dangerous position.
Mfg Campaign: 11565957
Recall Date: Jan 17, 2024
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Corrective Action:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Additional Notes:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Mfg Campaign: 11559483
Recall Date: Dec 11, 2023
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Corrective Action:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Additional Notes:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Mfg Campaign: 11559483
Recall Date: Dec 11, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Corrective Action:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Additional Notes:
I purchased a brand new 2024 kia k5 gt on September 2 2023; from kia of Cerritos "18201 Studebaker Rd, Cerritos, CA 90703" . My car has noticeable defects that affect the driving experience and can be dangerous. When coming to a stop the engine turns off as if it was deactivating one or more of my cylinders. While that happens it stalls the car. My adaptive cruise control doesn't work as intended since it came damaged from the manufacturer, while driving with the adaptive cruise control on the vehicle requires more input to maneuver. The vehicle did a sudden jerked and almost ran me into a freeway barricade. I also noticed some of my trim pieces and my steering wheel aren't properly put on and are falling off and the body trim is under recall. The dealer handlingthe recall is kia of downtown los angeles "1945 S Figueroa St, Los Angeles, CA 90007". I was able to fix the trim pieces by another dealer. I let the dealer I purchased the vehicle from know of the experiences I had with the vehicle and nothing was done.
Mfg Campaign: 11559483
Recall Date: Dec 11, 2023
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owned a 2024 Kia K5. The contact stated that while his son was driving at an undisclosed speed, another vehicle abruptly crossed into his lane. As a result, the contact's son collided with the rear of the other vehicle. Although equipped, the forward warning collision and automatic emergency braking systems failed to activate, which could have possibly prevented and/or lessened the severity of the collision. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact's son was transported to an area hospital by EMT and treated for a broken wrist. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 1,400.
Corrective Action:
The contact owned a 2024 Kia K5. The contact stated that while his son was driving at an undisclosed speed, another vehicle abruptly crossed into his lane. As a result, the contact's son collided with the rear of the other vehicle. Although equipped, the forward warning collision and automatic emergency braking systems failed to activate, which could have possibly prevented and/or lessened the severity of the collision. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact's son was transported to an area hospital by EMT and treated for a broken wrist. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 1,400.
Additional Notes:
The contact owned a 2024 Kia K5. The contact stated that while his son was driving at an undisclosed speed, another vehicle abruptly crossed into his lane. As a result, the contact's son collided with the rear of the other vehicle. Although equipped, the forward warning collision and automatic emergency braking systems failed to activate, which could have possibly prevented and/or lessened the severity of the collision. The air bags did deploy. No warning lights were illuminated. A police report was filed, and injuries were reported. The contact's son was transported to an area hospital by EMT and treated for a broken wrist. The vehicle was towed to a tow yard and deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was 1,400.
Mfg Campaign: 11558418
Recall Date: Dec 4, 2023
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Valencia, CA • 36 yrs
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