Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Niro vehicles. The affected vehicles may have a damaged Motor Driven Power Steering (MDPS) connector resulting in a loss of electric power steering assistance.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC145
Recall Date: Mar 10, 2017
Consumer Complaints
24 ComplaintsKia America, Inc.
Defect Description:
HYBRID PROPULSION SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.
Corrective Action:
The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.
Additional Notes:
The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.
Mfg Campaign: 11422579
Recall Date: Jun 28, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.
Corrective Action:
The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.
Additional Notes:
The contact owns a 2017 Kia Niro. The contact stated while driving at 70 mph, an abnormal sound was heard, and the vehicle lost forwards momentum. There was no warning light illuminated. The contact coasted the vehicle to the shoulder of the road. As the contact exited the vehicle, an abnormal odor appeared under the hood. There were no flames present. The contact stated that oil was seen leaking underneath the vehicle. The contact had the vehicle towed to the dealer where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The failure recurred. The vehicle was unable to drive. The contact mentioned NHTSA Campaign Number: 18V257000 (Hybrid Propulsion System) as a possible solution to the failure however, the Vin was not included. The manufacturer was made aware of the failure and informed the contact that the engine needed to be replaced. The failure mileage was approximately 39,000.
Mfg Campaign: 11422579
Recall Date: Jun 28, 2021
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 KIA NIRO HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK HYBRID SYSTEM MESSAGE WAS DISPLAYED. AFTER STOPPING AND TURNING OFF THE VEHICLE, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER RK KIA OF VINELAND LOCATED AT 612 N. DELSEA DR BUILDING 1, VINELAND, NJ 08360 WHO DIAGNOSED THAT THE ENGINE FAILED DUE TO A LACK OF OIL IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 KIA NIRO HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK HYBRID SYSTEM MESSAGE WAS DISPLAYED. AFTER STOPPING AND TURNING OFF THE VEHICLE, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER RK KIA OF VINELAND LOCATED AT 612 N. DELSEA DR BUILDING 1, VINELAND, NJ 08360 WHO DIAGNOSED THAT THE ENGINE FAILED DUE TO A LACK OF OIL IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 KIA NIRO HYBRID. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE CHECK HYBRID SYSTEM MESSAGE WAS DISPLAYED. AFTER STOPPING AND TURNING OFF THE VEHICLE, THE VEHICLE FAILED TO RESTART. THE VEHICLE WAS THEN TOWED TO THE LOCAL DEALER RK KIA OF VINELAND LOCATED AT 612 N. DELSEA DR BUILDING 1, VINELAND, NJ 08360 WHO DIAGNOSED THAT THE ENGINE FAILED DUE TO A LACK OF OIL IN THE ENGINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 57,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11383538
Recall Date: Dec 15, 2020
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 KIA NIRO HYBRID SEEMS TO NOT BE STORING CODES WHEN THE CHECK ENGINE LIGHT COMES ON. I HAVE HAD 3 SEPARATE PROBLEMS WITH BY NIRO IN 3 WEEKS WITH NO CHECK ENGINE LIGHT, WITH THE HEV HYBRID FUSE AND WITH A CHECK ENGINE LIGHT AND NO POWER AND YET BY THE TIME IT WAS TOWED TO THE SHOP IT RESET ITSELF BUT DIDN'T STORE ANY CODES FROM THE CHECK ENGINE LIGHT.. THE TECHNICIANS COULD NOT RECREATE THE PROBLEMS AND HAD NO WERE TO START FROM. I'M NOW DRIVING IT AND JUST WAITING FOR SOMETHING TO GO WRONG WITH IT
Corrective Action:
MY 2017 KIA NIRO HYBRID SEEMS TO NOT BE STORING CODES WHEN THE CHECK ENGINE LIGHT COMES ON. I HAVE HAD 3 SEPARATE PROBLEMS WITH BY NIRO IN 3 WEEKS WITH NO CHECK ENGINE LIGHT, WITH THE HEV HYBRID FUSE AND WITH A CHECK ENGINE LIGHT AND NO POWER AND YET BY THE TIME IT WAS TOWED TO THE SHOP IT RESET ITSELF BUT DIDN'T STORE ANY CODES FROM THE CHECK ENGINE LIGHT.. THE TECHNICIANS COULD NOT RECREATE THE PROBLEMS AND HAD NO WERE TO START FROM. I'M NOW DRIVING IT AND JUST WAITING FOR SOMETHING TO GO WRONG WITH IT
Additional Notes:
MY 2017 KIA NIRO HYBRID SEEMS TO NOT BE STORING CODES WHEN THE CHECK ENGINE LIGHT COMES ON. I HAVE HAD 3 SEPARATE PROBLEMS WITH BY NIRO IN 3 WEEKS WITH NO CHECK ENGINE LIGHT, WITH THE HEV HYBRID FUSE AND WITH A CHECK ENGINE LIGHT AND NO POWER AND YET BY THE TIME IT WAS TOWED TO THE SHOP IT RESET ITSELF BUT DIDN'T STORE ANY CODES FROM THE CHECK ENGINE LIGHT.. THE TECHNICIANS COULD NOT RECREATE THE PROBLEMS AND HAD NO WERE TO START FROM. I'M NOW DRIVING IT AND JUST WAITING FOR SOMETHING TO GO WRONG WITH IT
Mfg Campaign: 11229081
Recall Date: Jul 2, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE DRIVING MY 2017 KIA NIRO ON REGULAR ROADS, IT HAD A DRAMATIC DOWN SHIFT IN FIRST GEAR FROM A STOP. CONTINUED FOUR MORE STOPS WHEN APPROACHING A HILL, THE SPORT MODE DID NOT WORK AND BARELY MADE IT UP HILL, NO CHECK ENGINE OR OTHER LIGHTS. SHOP COULDN'T RECREATE PROBLEM. THE RECALIBRATED THE TRANSMISSION. DROVE FINE 1 DAY. 3/4 OF MY WAY ON 200 MILE TRIP ON HIGHWAY USING CRUISE CONTROL THE HEV LIGHT, CHECK ENGINE AND BLINKING GREEN CAR CAME ON. DEALER REPLACED THE HYBRID SYSTEM FUSE. 5 DAYS LATER ON 74 MILE TRIPP'S HIGHWAY ENGINE, (!) AND TRACTION CONTROL CAME ON, LOST POWER AND BARELY MADE IT UP A HILL. OH AND THE HOOD POPPED OPEN, HELD BY LATCH WHILE DOING 65 ON HIGHWAY . NOW IT SITS AT THE DEALERSHIP
Corrective Action:
WHILE DRIVING MY 2017 KIA NIRO ON REGULAR ROADS, IT HAD A DRAMATIC DOWN SHIFT IN FIRST GEAR FROM A STOP. CONTINUED FOUR MORE STOPS WHEN APPROACHING A HILL, THE SPORT MODE DID NOT WORK AND BARELY MADE IT UP HILL, NO CHECK ENGINE OR OTHER LIGHTS. SHOP COULDN'T RECREATE PROBLEM. THE RECALIBRATED THE TRANSMISSION. DROVE FINE 1 DAY. 3/4 OF MY WAY ON 200 MILE TRIP ON HIGHWAY USING CRUISE CONTROL THE HEV LIGHT, CHECK ENGINE AND BLINKING GREEN CAR CAME ON. DEALER REPLACED THE HYBRID SYSTEM FUSE. 5 DAYS LATER ON 74 MILE TRIPP'S HIGHWAY ENGINE, (!) AND TRACTION CONTROL CAME ON, LOST POWER AND BARELY MADE IT UP A HILL. OH AND THE HOOD POPPED OPEN, HELD BY LATCH WHILE DOING 65 ON HIGHWAY . NOW IT SITS AT THE DEALERSHIP
Additional Notes:
WHILE DRIVING MY 2017 KIA NIRO ON REGULAR ROADS, IT HAD A DRAMATIC DOWN SHIFT IN FIRST GEAR FROM A STOP. CONTINUED FOUR MORE STOPS WHEN APPROACHING A HILL, THE SPORT MODE DID NOT WORK AND BARELY MADE IT UP HILL, NO CHECK ENGINE OR OTHER LIGHTS. SHOP COULDN'T RECREATE PROBLEM. THE RECALIBRATED THE TRANSMISSION. DROVE FINE 1 DAY. 3/4 OF MY WAY ON 200 MILE TRIP ON HIGHWAY USING CRUISE CONTROL THE HEV LIGHT, CHECK ENGINE AND BLINKING GREEN CAR CAME ON. DEALER REPLACED THE HYBRID SYSTEM FUSE. 5 DAYS LATER ON 74 MILE TRIPP'S HIGHWAY ENGINE, (!) AND TRACTION CONTROL CAME ON, LOST POWER AND BARELY MADE IT UP A HILL. OH AND THE HOOD POPPED OPEN, HELD BY LATCH WHILE DOING 65 ON HIGHWAY . NOW IT SITS AT THE DEALERSHIP
Mfg Campaign: 11223054
Recall Date: Jun 27, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE CAR MISFIRES DUE TO THE EGR VALVE AND THE ENGINEER'S OF THE CAR CAN'T COME UP WITH A FIX FOR THE MISFIRE PROBLEM THE CAR HAS NO POWER WHEN THIS HAPPENS AND IS UNSAFE
Corrective Action:
THE CAR MISFIRES DUE TO THE EGR VALVE AND THE ENGINEER'S OF THE CAR CAN'T COME UP WITH A FIX FOR THE MISFIRE PROBLEM THE CAR HAS NO POWER WHEN THIS HAPPENS AND IS UNSAFE
Additional Notes:
THE CAR MISFIRES DUE TO THE EGR VALVE AND THE ENGINEER'S OF THE CAR CAN'T COME UP WITH A FIX FOR THE MISFIRE PROBLEM THE CAR HAS NO POWER WHEN THIS HAPPENS AND IS UNSAFE
Mfg Campaign: 11208393
Recall Date: May 18, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 KIA NIRO CAUGHT ON FIRE YESTERDAY AFTERNOON AS I WAS DRIVING DOWN THE INTERSTATE. NO COLLUSION WAS INVOLVED. I GOT A WARNING MESSAGE TO STOP THE ENGINE DUE TO A PROBLEM BEING DETECTED IN THE HYBRID SYSTEM. I PULLED OFF OF THE INTERSTATE DURING RUSH HOUR TRAFFIC AND NOTICED BLACK SMOKE COMING FROM UNDERNEATH MY HOOD. I THOUGHT THAT SOMETHING HAD JUST HAPPENED TO THE ENGINE. I STAYED IN THE CAR AND CALLED A TOW TRUCK AS I DID NOT WANT TO STAND ON THE SHOULDER OF THIS BUSY HIGHWAY. A MAN THEN JUMPS OUT OF HIS TRUCK AND STARTS RUNNING TOWARD ME YELLING AT ME TO GET OUT OF THE CAR THAT IT WAS ON FIRE. I GOT OUT, WE RAN DOWN THE SHOULDER AND WE STOOD WATCHING MY CAR BECOME ENGULFED IN FLAMES. I JUST BOUGHT THE CAR IN NOVEMBER 2018.
Corrective Action:
MY 2017 KIA NIRO CAUGHT ON FIRE YESTERDAY AFTERNOON AS I WAS DRIVING DOWN THE INTERSTATE. NO COLLUSION WAS INVOLVED. I GOT A WARNING MESSAGE TO STOP THE ENGINE DUE TO A PROBLEM BEING DETECTED IN THE HYBRID SYSTEM. I PULLED OFF OF THE INTERSTATE DURING RUSH HOUR TRAFFIC AND NOTICED BLACK SMOKE COMING FROM UNDERNEATH MY HOOD. I THOUGHT THAT SOMETHING HAD JUST HAPPENED TO THE ENGINE. I STAYED IN THE CAR AND CALLED A TOW TRUCK AS I DID NOT WANT TO STAND ON THE SHOULDER OF THIS BUSY HIGHWAY. A MAN THEN JUMPS OUT OF HIS TRUCK AND STARTS RUNNING TOWARD ME YELLING AT ME TO GET OUT OF THE CAR THAT IT WAS ON FIRE. I GOT OUT, WE RAN DOWN THE SHOULDER AND WE STOOD WATCHING MY CAR BECOME ENGULFED IN FLAMES. I JUST BOUGHT THE CAR IN NOVEMBER 2018.
Additional Notes:
MY 2017 KIA NIRO CAUGHT ON FIRE YESTERDAY AFTERNOON AS I WAS DRIVING DOWN THE INTERSTATE. NO COLLUSION WAS INVOLVED. I GOT A WARNING MESSAGE TO STOP THE ENGINE DUE TO A PROBLEM BEING DETECTED IN THE HYBRID SYSTEM. I PULLED OFF OF THE INTERSTATE DURING RUSH HOUR TRAFFIC AND NOTICED BLACK SMOKE COMING FROM UNDERNEATH MY HOOD. I THOUGHT THAT SOMETHING HAD JUST HAPPENED TO THE ENGINE. I STAYED IN THE CAR AND CALLED A TOW TRUCK AS I DID NOT WANT TO STAND ON THE SHOULDER OF THIS BUSY HIGHWAY. A MAN THEN JUMPS OUT OF HIS TRUCK AND STARTS RUNNING TOWARD ME YELLING AT ME TO GET OUT OF THE CAR THAT IT WAS ON FIRE. I GOT OUT, WE RAN DOWN THE SHOULDER AND WE STOOD WATCHING MY CAR BECOME ENGULFED IN FLAMES. I JUST BOUGHT THE CAR IN NOVEMBER 2018.
Mfg Campaign: 11191530
Recall Date: Mar 26, 2019
Kia America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE STEMS THAT THE HEADREST SETS ON ARE SHARP. MY DAUGHTER CUT HER FINGER WHILE TRYING TO ADJUST THE HEADREST. IT WAS MINOR, BUT STILL UNEXPECTED.
Corrective Action:
THE STEMS THAT THE HEADREST SETS ON ARE SHARP. MY DAUGHTER CUT HER FINGER WHILE TRYING TO ADJUST THE HEADREST. IT WAS MINOR, BUT STILL UNEXPECTED.
Additional Notes:
THE STEMS THAT THE HEADREST SETS ON ARE SHARP. MY DAUGHTER CUT HER FINGER WHILE TRYING TO ADJUST THE HEADREST. IT WAS MINOR, BUT STILL UNEXPECTED.
Mfg Campaign: 11140413
Recall Date: Oct 15, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE ACCELERATION RAPIDLY FLUCTUATES AND IT FEELS LIKE IT IS VIBRATING.
Corrective Action:
THE ACCELERATION RAPIDLY FLUCTUATES AND IT FEELS LIKE IT IS VIBRATING.
Additional Notes:
THE ACCELERATION RAPIDLY FLUCTUATES AND IT FEELS LIKE IT IS VIBRATING.
Mfg Campaign: 11139106
Recall Date: Oct 8, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
DURING EMERGENCY BRAKING THE CAR SKIDS LIKE THE ANTI-LOCK BRAKES ARE NOT WORKING. THIS HAS RESULTED IN THE CAR GOING INTO A SIDEWAYS SKID. I ENCOUNTERED THIS NUMEROUS TIMES IN SLIGHTLY WET/SLICK ROAD CONDITIONS WHEN PANIC BRAKING FROM ~35 MPH.
Corrective Action:
DURING EMERGENCY BRAKING THE CAR SKIDS LIKE THE ANTI-LOCK BRAKES ARE NOT WORKING. THIS HAS RESULTED IN THE CAR GOING INTO A SIDEWAYS SKID. I ENCOUNTERED THIS NUMEROUS TIMES IN SLIGHTLY WET/SLICK ROAD CONDITIONS WHEN PANIC BRAKING FROM ~35 MPH.
Additional Notes:
DURING EMERGENCY BRAKING THE CAR SKIDS LIKE THE ANTI-LOCK BRAKES ARE NOT WORKING. THIS HAS RESULTED IN THE CAR GOING INTO A SIDEWAYS SKID. I ENCOUNTERED THIS NUMEROUS TIMES IN SLIGHTLY WET/SLICK ROAD CONDITIONS WHEN PANIC BRAKING FROM ~35 MPH.
Mfg Campaign: 11139104
Recall Date: Oct 8, 2018
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Corrective Action:
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Additional Notes:
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Mfg Campaign: 11139119
Recall Date: Oct 8, 2018
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Corrective Action:
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Additional Notes:
ON SEPTEMBER 30, 2018, I WAS DRIVING ON THE INTERSTATE COMING BACK FROM AUSTIN AND HEARD WHAT SOUNDED LIKE AN EXPLOSION. AFTER A FEW MOMENTS I HEARD A SOUND OF SOMETHING RATTLING ABOVE MY HEAD. MY PASSENGER SAID IT SOUNDED LIKE IT WAS COMING FROM THE SUNROOF AREA. HE CRACKED OPEN THE SUNROOF ACCESS DOOR AND HE SAID HE COULD SEE THAT THE SUNROOF WAS SHATTERED AND HE CLOSED IT IMMEDIATELY. WE STOPPED AS SOON AS WE COULD AND TOOK PICTURES OF THE SHATTERED SUNROOF. IT WAS A SUNNY DAY AND THERE WERE NOT ANY CARS AROUND US. AND WE DID NOT GO UNDER ANY BRIDGES OR OVERPASSES.
Mfg Campaign: 11139119
Recall Date: Oct 8, 2018
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
VEHICLE WAS STATIONARY (PARKED AND UNLOCKED). UPON PULLING THE HANDLE TO OPEN THE DOOR (BACKSEAT, DRIVER'S SIDE), THE HANDLE BROKE OFF AND FELL TO THE GROUND. I RETRIEVED THE HANDLE AND A (BROKEN) PLASTIC CONNECTING PIECE.
Corrective Action:
VEHICLE WAS STATIONARY (PARKED AND UNLOCKED). UPON PULLING THE HANDLE TO OPEN THE DOOR (BACKSEAT, DRIVER'S SIDE), THE HANDLE BROKE OFF AND FELL TO THE GROUND. I RETRIEVED THE HANDLE AND A (BROKEN) PLASTIC CONNECTING PIECE.
Additional Notes:
VEHICLE WAS STATIONARY (PARKED AND UNLOCKED). UPON PULLING THE HANDLE TO OPEN THE DOOR (BACKSEAT, DRIVER'S SIDE), THE HANDLE BROKE OFF AND FELL TO THE GROUND. I RETRIEVED THE HANDLE AND A (BROKEN) PLASTIC CONNECTING PIECE.
Mfg Campaign: 11123575
Recall Date: Aug 30, 2018
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Corrective Action:
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Additional Notes:
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Mfg Campaign: 11093810
Recall Date: May 14, 2018
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Corrective Action:
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Additional Notes:
I HAD THIS CAR 2 MONTHS WHEN I REALIZED I AM NOT GETTING MPG AND ALSO THE TRANSMISSION IS JERKING OFF. MPG ON HIGHWAY IS ABOUT 35 MPG AND ABOUT 40 IN STREET. ABOUT TRANSMISSION EVERY TIME I AM ABOUT SLOWING DOWN I HEAR NOISE FROM UNDERNEATH OF CAR AND SOME TIMES I FEEL SHAKE, AND ALSO FEW TIMES VERY HARD KICK. I HAVE BROUGHT THIS ISSUE WITH SERVICE AT CARSON, AND GLENDALE KIA AND BOTH SERVICE REP GAVE ME SAME ANSWER ABOUT THIS CLUTCH IS COMPUTER AND IT IS NORMAL IF JERKS. AND ALSO ONCE I ASKED SERVICE TECH TO DRIVE THE CAR AND HE SAID SAME THING.
Mfg Campaign: 11093810
Recall Date: May 14, 2018
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Corrective Action:
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Additional Notes:
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Mfg Campaign: 11054843
Recall Date: Dec 14, 2017
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Corrective Action:
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Additional Notes:
NEW KIA NIRO ROLLS BACK ON INCLINES IN DRIVE AFTER REMOVING FOOT OFF OF BREAK AND RIGHT BEFORE PUSHING THE ACCELERATOR PEDAL IN STOP AND GO TRAFFIC, ON PAVED, CITY STREETS. NEVER HAD THIS WITH OTHER AUTOMATICS. NEW KIA NIRO JUMPS FORWARD/ACCELERATES SHARPLY WHILE IN DRIVE WHILE DRIVING SLOWLY (1-3 MILES PER HOUR) UP AN INCLINE. THIS OCCURRES ON PAVED, CITY STREETS.
Mfg Campaign: 11054843
Recall Date: Dec 14, 2017
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
REVERSING (BACKUP) LIGHTS ARE VERY DIM, AND MAY NOT COMPLY WITH THE STIPULATIONS OF SECTION 571.108 OF THE CFR TITLE 49 CH. 5 (10-1-04 EDITION)
Corrective Action:
REVERSING (BACKUP) LIGHTS ARE VERY DIM, AND MAY NOT COMPLY WITH THE STIPULATIONS OF SECTION 571.108 OF THE CFR TITLE 49 CH. 5 (10-1-04 EDITION)
Additional Notes:
REVERSING (BACKUP) LIGHTS ARE VERY DIM, AND MAY NOT COMPLY WITH THE STIPULATIONS OF SECTION 571.108 OF THE CFR TITLE 49 CH. 5 (10-1-04 EDITION)
Mfg Campaign: 11053336
Recall Date: Dec 7, 2017
Kia America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
EXTERIOR DOOR HANDLES POP OFF, JUST FROM PULLING ON THE HANDLES TO OPEN THE DOOR.
Corrective Action:
EXTERIOR DOOR HANDLES POP OFF, JUST FROM PULLING ON THE HANDLES TO OPEN THE DOOR.
Additional Notes:
EXTERIOR DOOR HANDLES POP OFF, JUST FROM PULLING ON THE HANDLES TO OPEN THE DOOR.
Mfg Campaign: 11047350
Recall Date: Nov 19, 2017
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I ACCELERATED TO 65MPH.I SET THE CRUISE CONTROL. 2 SECONDS LATER I SEE THAT I AM ACCELERATING. I PRESS CANCEL AT 72 MPH. I PRESS THE CRUISE BUTTON AGAIN, TURNING OFF THE CRUISE, THEN ON AGAIN. SLOW TO 65, PRESS THE - SET AND IT IMMEDIATELY STARTS SPEEDING UP. SECOND REPORT. 4TH AND 5TH TIME TO HAPPEN. DASHCAM RECORDED EVENTS.
Corrective Action:
I ACCELERATED TO 65MPH.I SET THE CRUISE CONTROL. 2 SECONDS LATER I SEE THAT I AM ACCELERATING. I PRESS CANCEL AT 72 MPH. I PRESS THE CRUISE BUTTON AGAIN, TURNING OFF THE CRUISE, THEN ON AGAIN. SLOW TO 65, PRESS THE - SET AND IT IMMEDIATELY STARTS SPEEDING UP. SECOND REPORT. 4TH AND 5TH TIME TO HAPPEN. DASHCAM RECORDED EVENTS.
Additional Notes:
I ACCELERATED TO 65MPH.I SET THE CRUISE CONTROL. 2 SECONDS LATER I SEE THAT I AM ACCELERATING. I PRESS CANCEL AT 72 MPH. I PRESS THE CRUISE BUTTON AGAIN, TURNING OFF THE CRUISE, THEN ON AGAIN. SLOW TO 65, PRESS THE - SET AND IT IMMEDIATELY STARTS SPEEDING UP. SECOND REPORT. 4TH AND 5TH TIME TO HAPPEN. DASHCAM RECORDED EVENTS.
Mfg Campaign: 10994154
Recall Date: Jun 9, 2017
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