Complaints & Recalls
Consumer Complaints
3 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE RIGHT PASSENGER HEADLIGHT WON'T WORK I CHANGED THE LIGHT BULB AND IT'S COMPLETELY OFF. AT FIRST WHEN I ATTEMPTED TO CHANGE THE BULB THE LIGHT FLICKERED AND I THOUGHT THAT IT MIGHT'VE NOT BEEN PUT ON ALL THE WAY OR IT MIGHT'VE BECAME LOOSE. BUT THEN IT WENT COMPLETELY OUT CAUSING A ROAD HAZARD AND UNSAFE TO DRIVE AS LIGHTS ARE VERY IMPORTANT. IT ALSO HAS CAUSED ME TO BE PULLED OVER BY MANY POLICE WHEN I SHOULDN'T BE GOING THROUGH THIS OR ANYONE'S ONE ELSE THAT IS GOING THROUGH THE SAME PROBLEM WITH KIA. THIS FIRST OCCURRED WHEN I WAS DRIVING ON THE HIGHWAY COULD'VE BEEN A BAD SITUATION. IT COULD BE A BAD WIRING AS I READ FROM OTHER REPORTS BUT KIA HAS NOT DONE A RECALL. THIS SITUATION SHOULD BE COVERED BY KIA AND NO ONE SHOULD PAY AS IT IS A SAFETY ISSUE AND ACCIDENTS COULD OCCUR
Corrective Action:
THE RIGHT PASSENGER HEADLIGHT WON'T WORK I CHANGED THE LIGHT BULB AND IT'S COMPLETELY OFF. AT FIRST WHEN I ATTEMPTED TO CHANGE THE BULB THE LIGHT FLICKERED AND I THOUGHT THAT IT MIGHT'VE NOT BEEN PUT ON ALL THE WAY OR IT MIGHT'VE BECAME LOOSE. BUT THEN IT WENT COMPLETELY OUT CAUSING A ROAD HAZARD AND UNSAFE TO DRIVE AS LIGHTS ARE VERY IMPORTANT. IT ALSO HAS CAUSED ME TO BE PULLED OVER BY MANY POLICE WHEN I SHOULDN'T BE GOING THROUGH THIS OR ANYONE'S ONE ELSE THAT IS GOING THROUGH THE SAME PROBLEM WITH KIA. THIS FIRST OCCURRED WHEN I WAS DRIVING ON THE HIGHWAY COULD'VE BEEN A BAD SITUATION. IT COULD BE A BAD WIRING AS I READ FROM OTHER REPORTS BUT KIA HAS NOT DONE A RECALL. THIS SITUATION SHOULD BE COVERED BY KIA AND NO ONE SHOULD PAY AS IT IS A SAFETY ISSUE AND ACCIDENTS COULD OCCUR
Additional Notes:
THE RIGHT PASSENGER HEADLIGHT WON'T WORK I CHANGED THE LIGHT BULB AND IT'S COMPLETELY OFF. AT FIRST WHEN I ATTEMPTED TO CHANGE THE BULB THE LIGHT FLICKERED AND I THOUGHT THAT IT MIGHT'VE NOT BEEN PUT ON ALL THE WAY OR IT MIGHT'VE BECAME LOOSE. BUT THEN IT WENT COMPLETELY OUT CAUSING A ROAD HAZARD AND UNSAFE TO DRIVE AS LIGHTS ARE VERY IMPORTANT. IT ALSO HAS CAUSED ME TO BE PULLED OVER BY MANY POLICE WHEN I SHOULDN'T BE GOING THROUGH THIS OR ANYONE'S ONE ELSE THAT IS GOING THROUGH THE SAME PROBLEM WITH KIA. THIS FIRST OCCURRED WHEN I WAS DRIVING ON THE HIGHWAY COULD'VE BEEN A BAD SITUATION. IT COULD BE A BAD WIRING AS I READ FROM OTHER REPORTS BUT KIA HAS NOT DONE A RECALL. THIS SITUATION SHOULD BE COVERED BY KIA AND NO ONE SHOULD PAY AS IT IS A SAFETY ISSUE AND ACCIDENTS COULD OCCUR
Mfg Campaign: 11209586
Recall Date: May 23, 2019
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
FOR THE 2ND YEAR, MY KIA WOULD NOT START IN 32 DEGREE WEATHER IN BIG BEAR, CA. THIS IS AN ANNUAL TRIP & TOOK MY KIA.THE LIGHTS, RADIO ALL TURN ON BUT THE ENGINE WILL NOT START. I HAVE TO WAIT UNTIL NOON FOR THE SUN TO WARM UP THE CAR & THEN IT'S BACK TO NORMAL. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP & HAVE BEEN TOLD THEY CANNOT FIND ANY MALFUNCTION & NEVER HEARD OF ANYONE EXPERIENCE WHAT I HAVE. THERE ARE MANY FORUMS WITH KIA OWNERS COMPLAINING OF THE SAME, BUT CANNOT GET A FIX OR ACKNOWLEDGEMENT THAT THE PROBLEM EXISTS. IT'S BEYOND FRUSTRATING WHEN THE CAR HAS LESS THAN 40K MILES.
Corrective Action:
FOR THE 2ND YEAR, MY KIA WOULD NOT START IN 32 DEGREE WEATHER IN BIG BEAR, CA. THIS IS AN ANNUAL TRIP & TOOK MY KIA.THE LIGHTS, RADIO ALL TURN ON BUT THE ENGINE WILL NOT START. I HAVE TO WAIT UNTIL NOON FOR THE SUN TO WARM UP THE CAR & THEN IT'S BACK TO NORMAL. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP & HAVE BEEN TOLD THEY CANNOT FIND ANY MALFUNCTION & NEVER HEARD OF ANYONE EXPERIENCE WHAT I HAVE. THERE ARE MANY FORUMS WITH KIA OWNERS COMPLAINING OF THE SAME, BUT CANNOT GET A FIX OR ACKNOWLEDGEMENT THAT THE PROBLEM EXISTS. IT'S BEYOND FRUSTRATING WHEN THE CAR HAS LESS THAN 40K MILES.
Additional Notes:
FOR THE 2ND YEAR, MY KIA WOULD NOT START IN 32 DEGREE WEATHER IN BIG BEAR, CA. THIS IS AN ANNUAL TRIP & TOOK MY KIA.THE LIGHTS, RADIO ALL TURN ON BUT THE ENGINE WILL NOT START. I HAVE TO WAIT UNTIL NOON FOR THE SUN TO WARM UP THE CAR & THEN IT'S BACK TO NORMAL. I HAVE TAKEN THE CAR BACK TO THE DEALERSHIP & HAVE BEEN TOLD THEY CANNOT FIND ANY MALFUNCTION & NEVER HEARD OF ANYONE EXPERIENCE WHAT I HAVE. THERE ARE MANY FORUMS WITH KIA OWNERS COMPLAINING OF THE SAME, BUT CANNOT GET A FIX OR ACKNOWLEDGEMENT THAT THE PROBLEM EXISTS. IT'S BEYOND FRUSTRATING WHEN THE CAR HAS LESS THAN 40K MILES.
Mfg Campaign: 11183935
Recall Date: Mar 4, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS TOWED TO KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007) WHERE IT WAS DETERMINED THAT THERE WAS AN ISSUE WITH THE HYBRID SYSTEM. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO KIA DOWNTOWN LOS ANGELES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ADDITIONALLY, UPON STARTING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO KIA DOWNTOWN LOS ANGELES WHERE THE DEALER STATED THAT SOME WIRING INSIDE THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO POTENTIALLY REPLACE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS TOWED TO KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007) WHERE IT WAS DETERMINED THAT THERE WAS AN ISSUE WITH THE HYBRID SYSTEM. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO KIA DOWNTOWN LOS ANGELES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ADDITIONALLY, UPON STARTING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO KIA DOWNTOWN LOS ANGELES WHERE THE DEALER STATED THAT SOME WIRING INSIDE THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO POTENTIALLY REPLACE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 KIA OPTIMA HYBRID. WHILE DRIVING 40 MPH, THE VEHICLE STALLED AND LOST POWER. THE VEHICLE WAS TOWED TO KIA DOWNTOWN LOS ANGELES (1945 S FIGUEROA ST, LOS ANGELES, CA 90007) WHERE IT WAS DETERMINED THAT THERE WAS AN ISSUE WITH THE HYBRID SYSTEM. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO KIA DOWNTOWN LOS ANGELES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. ADDITIONALLY, UPON STARTING THE VEHICLE, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO KIA DOWNTOWN LOS ANGELES WHERE THE DEALER STATED THAT SOME WIRING INSIDE THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED TO POTENTIALLY REPLACE THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Mfg Campaign: 11052599
Recall Date: Dec 5, 2017
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