Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Soul and 2024 Seltos vehicles. Due to a manufacturing error, the side curtain air bags may deploy unexpectedly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC289
Recall Date: Dec 7, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2023 Soul, Sportage, and 2023-2024 Seltos vehicles. The electronic controller for the Idle Stop & Go oil pump assembly may contain damaged electrical components that can cause the pump to overheat.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC275
Recall Date: Jul 31, 2023
Consumer Complaints
36 ComplaintsKia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Issue: Defective Seatbelt Sensor - Refused Warranty Repair Vehicle: 2024 Kia Seltos EX Make/Model/Year: Kia Seltos, 2024 Mileage (approx.): 12,033 I am filing a formal safety complaint regarding a malfunctioning seatbelt sensor on my 2024 Kia Seltos EX. The front passenger seatbelt alarm goes off repeatedly even when there is no one sitting in the seat, and this behavior is unpredictable and distracting while driving. When I contacted the Kia dealership (Summit Place Kia, Auburn Hills, MI), they refused to inspect or repair the issue without charging me $180 upfront, even though my vehicle is fully under warranty and this clearly relates to a safety system. They claimed they would only waive the fee if they determine it’s covered, which gives them the option to deny responsibility arbitrarily. Kia Consumer Affairs was contacted and gave the same answer: pay up front or we won’t look at it. This raises major concerns about Kia’s warranty practices and possible violations of federal law requiring free repairs of safety-related defects under warranty. I am reporting this to request investigation and to hold the manufacturer accountable for failing to honor federally mandated coverage.
Corrective Action:
Issue: Defective Seatbelt Sensor - Refused Warranty Repair Vehicle: 2024 Kia Seltos EX Make/Model/Year: Kia Seltos, 2024 Mileage (approx.): 12,033 I am filing a formal safety complaint regarding a malfunctioning seatbelt sensor on my 2024 Kia Seltos EX. The front passenger seatbelt alarm goes off repeatedly even when there is no one sitting in the seat, and this behavior is unpredictable and distracting while driving. When I contacted the Kia dealership (Summit Place Kia, Auburn Hills, MI), they refused to inspect or repair the issue without charging me $180 upfront, even though my vehicle is fully under warranty and this clearly relates to a safety system. They claimed they would only waive the fee if they determine it’s covered, which gives them the option to deny responsibility arbitrarily. Kia Consumer Affairs was contacted and gave the same answer: pay up front or we won’t look at it. This raises major concerns about Kia’s warranty practices and possible violations of federal law requiring free repairs of safety-related defects under warranty. I am reporting this to request investigation and to hold the manufacturer accountable for failing to honor federally mandated coverage.
Additional Notes:
Issue: Defective Seatbelt Sensor - Refused Warranty Repair Vehicle: 2024 Kia Seltos EX Make/Model/Year: Kia Seltos, 2024 Mileage (approx.): 12,033 I am filing a formal safety complaint regarding a malfunctioning seatbelt sensor on my 2024 Kia Seltos EX. The front passenger seatbelt alarm goes off repeatedly even when there is no one sitting in the seat, and this behavior is unpredictable and distracting while driving. When I contacted the Kia dealership (Summit Place Kia, Auburn Hills, MI), they refused to inspect or repair the issue without charging me $180 upfront, even though my vehicle is fully under warranty and this clearly relates to a safety system. They claimed they would only waive the fee if they determine it’s covered, which gives them the option to deny responsibility arbitrarily. Kia Consumer Affairs was contacted and gave the same answer: pay up front or we won’t look at it. This raises major concerns about Kia’s warranty practices and possible violations of federal law requiring free repairs of safety-related defects under warranty. I am reporting this to request investigation and to hold the manufacturer accountable for failing to honor federally mandated coverage.
Mfg Campaign: 11676977
Recall Date: Jul 29, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Corrective Action:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Additional Notes:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Mfg Campaign: 11676008
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
STEERING
Potential Consequences:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Corrective Action:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Additional Notes:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Mfg Campaign: 11676008
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Corrective Action:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Additional Notes:
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely. I could not restart or shut the car off, car was in drive and we had full power, no issue with battery, no warning signs, we were nearly killed by an 18-wheel truck traveling at normal high speed on this highway. We were eventually pushed off to the side where we sat for 2 hours until family members came. In the car were 2 seniors, 1 battling dementia and another anxiety and a young man who suffers from paranoia schizophrenia. Both trying to recover. In addition, Kia roadside assist wanted to tow us 2 hours past our dealership and home and charge us $661 when we were fully covered. Kia dealership said if they could not repeat the stall they could not really determine what is wrong. This is the 3rd serious issue I have had with this vehicle and each occurrence I was made to feel like the issues did not exist. 1 week into ownership I complained about a knocking noise, was told that the struts came from the factory loose, a month ago the differential gear box needed to be changed. I am now told that it could take a very long time to repair, and I would need to rent a car at my expense and if approved will be reimbursed at some point. I am terrified to drive my new car.
Mfg Campaign: 11676008
Recall Date: Jul 24, 2025
Kia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Corrective Action:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Additional Notes:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Mfg Campaign: 11670573
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Corrective Action:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Additional Notes:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Mfg Campaign: 11670573
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Corrective Action:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Additional Notes:
Our vehicle was in an accident with extensive damage to the entire front end. The accident warning senors did not go off and the air bags did not deploy. The insurance adjuster said the entire engine was pushed back towards the driver area so it's surprising the air bags did not deploy. In our Kia Access app, only the "passenger turn signal" has a critical error detected. The car has been deemed totaled.
Mfg Campaign: 11670573
Recall Date: Jul 1, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2024 Kia Seltos. The contact stated while driving 25 MPH and attempting to depress the horn there was no sound coming from the horn. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the failure began in 2023. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The contact stated that the horn was previously replaced, and the vehicle was repaired three times for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.
Corrective Action:
The contact owns a 2024 Kia Seltos. The contact stated while driving 25 MPH and attempting to depress the horn there was no sound coming from the horn. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the failure began in 2023. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The contact stated that the horn was previously replaced, and the vehicle was repaired three times for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.
Additional Notes:
The contact owns a 2024 Kia Seltos. The contact stated while driving 25 MPH and attempting to depress the horn there was no sound coming from the horn. The contact turned off and restarted the vehicle; however, the failure persisted. The contact stated that the failure began in 2023. The vehicle was taken to a dealer to be diagnosed; however, the dealer was unable to determine the cause of the failure. The contact stated that the horn was previously replaced, and the vehicle was repaired three times for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 11,000.
Mfg Campaign: 11667141
Recall Date: Jun 16, 2025
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear view camera collects rain drops obstructing the rear view while backing up during rainy weather
Corrective Action:
Rear view camera collects rain drops obstructing the rear view while backing up during rainy weather
Additional Notes:
Rear view camera collects rain drops obstructing the rear view while backing up during rainy weather
Mfg Campaign: 11665491
Recall Date: Jun 7, 2025
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car, over the last few oil changes has had very little to practically no oil. It also has been having the noise when it is low oil. This is already a recall, and when taken to a local dealer, they claimed the piston rings, which is the issue for the oil consumption, were not a problem and within spec. They have performed a test to check oil levels after 1000 miles and am still waiting on the results for the first test. This problem, as written by the recall, can cause an engine fire, or even grenade the motor causing catastrophic damage, potentially to my life.
Corrective Action:
My car, over the last few oil changes has had very little to practically no oil. It also has been having the noise when it is low oil. This is already a recall, and when taken to a local dealer, they claimed the piston rings, which is the issue for the oil consumption, were not a problem and within spec. They have performed a test to check oil levels after 1000 miles and am still waiting on the results for the first test. This problem, as written by the recall, can cause an engine fire, or even grenade the motor causing catastrophic damage, potentially to my life.
Additional Notes:
My car, over the last few oil changes has had very little to practically no oil. It also has been having the noise when it is low oil. This is already a recall, and when taken to a local dealer, they claimed the piston rings, which is the issue for the oil consumption, were not a problem and within spec. They have performed a test to check oil levels after 1000 miles and am still waiting on the results for the first test. This problem, as written by the recall, can cause an engine fire, or even grenade the motor causing catastrophic damage, potentially to my life.
Mfg Campaign: 11665420
Recall Date: Jun 6, 2025
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2024 Kia Seltos. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle briefly lost motive power before the engine seized. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the valves. The vehicle was not repaired. The vehicle was towed back to the residence and later to the local dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that several months before the failure, the vehicle was serviced, and the fuel injectors and spark plugs were replaced. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 23V531000 (POWER TRAIN); however, the VIN was not included. The failure mileage was unknown.
Corrective Action:
The contact owns a 2024 Kia Seltos. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle briefly lost motive power before the engine seized. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the valves. The vehicle was not repaired. The vehicle was towed back to the residence and later to the local dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that several months before the failure, the vehicle was serviced, and the fuel injectors and spark plugs were replaced. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 23V531000 (POWER TRAIN); however, the VIN was not included. The failure mileage was unknown.
Additional Notes:
The contact owns a 2024 Kia Seltos. The contact stated while driving 30 MPH and attempting to accelerate, the vehicle briefly lost motive power before the engine seized. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the valves. The vehicle was not repaired. The vehicle was towed back to the residence and later to the local dealer where it was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not repaired. The contact stated that several months before the failure, the vehicle was serviced, and the fuel injectors and spark plugs were replaced. The manufacturer was not notified of the failure. The contact stated that the failure was related to NHTSA Campaign Number: 23V531000 (POWER TRAIN); however, the VIN was not included. The failure mileage was unknown.
Mfg Campaign: 11664693
Recall Date: Jun 3, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle rolled backwards and hit a predestination with no one in the vehicle on level ground. I don't know why it rolled backwards since it has never done this before unless someone had hacked into the computer system and caused it to go backwards. I also don't know if this car has the lvl of technology that can be hacked as in the completely driverless vehicles. I only know the theory of computer science and smart technology, I don't know if my car has advanced enough technology for someone to remotely hacking into the car causing it to move backwards or not.
Corrective Action:
The vehicle rolled backwards and hit a predestination with no one in the vehicle on level ground. I don't know why it rolled backwards since it has never done this before unless someone had hacked into the computer system and caused it to go backwards. I also don't know if this car has the lvl of technology that can be hacked as in the completely driverless vehicles. I only know the theory of computer science and smart technology, I don't know if my car has advanced enough technology for someone to remotely hacking into the car causing it to move backwards or not.
Additional Notes:
The vehicle rolled backwards and hit a predestination with no one in the vehicle on level ground. I don't know why it rolled backwards since it has never done this before unless someone had hacked into the computer system and caused it to go backwards. I also don't know if this car has the lvl of technology that can be hacked as in the completely driverless vehicles. I only know the theory of computer science and smart technology, I don't know if my car has advanced enough technology for someone to remotely hacking into the car causing it to move backwards or not.
Mfg Campaign: 11660548
Recall Date: May 12, 2025
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Over the last year that I have had my car, I noticed that things as little as gravel, bugs, and small rocks chip my windshield easily. I worry that I have defective glass considering I have over 10 chips on my windshield.
Corrective Action:
Over the last year that I have had my car, I noticed that things as little as gravel, bugs, and small rocks chip my windshield easily. I worry that I have defective glass considering I have over 10 chips on my windshield.
Additional Notes:
Over the last year that I have had my car, I noticed that things as little as gravel, bugs, and small rocks chip my windshield easily. I worry that I have defective glass considering I have over 10 chips on my windshield.
Mfg Campaign: 11651615
Recall Date: Mar 30, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
There is a coffee symbol alert that randomly comes on regardless of driving on long trips saying to take a break. These messages are super abrupt and disruptive to my attention while driving, there is no option to remove the alert or sound. Could cause an accident
Corrective Action:
There is a coffee symbol alert that randomly comes on regardless of driving on long trips saying to take a break. These messages are super abrupt and disruptive to my attention while driving, there is no option to remove the alert or sound. Could cause an accident
Additional Notes:
There is a coffee symbol alert that randomly comes on regardless of driving on long trips saying to take a break. These messages are super abrupt and disruptive to my attention while driving, there is no option to remove the alert or sound. Could cause an accident
Mfg Campaign: 11647896
Recall Date: Mar 12, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The cruise control only works properly on level roads. When going downhill the car can go as much as 8 mph faster than the cruise control is set at. Going uphill the speed varies back and forth with the tachometer fluctuating up and down. I use cruise control to control my speed as well as reduce gas consumption. This cruise control system does neither. I believe this is unsafe. I did take the vehicle back to the dealer and showed him exactly what it is doing. He took a test ride in another Seltos and it did the same thing. The manufacturer said this is the way it is supposed to work. I have owned many vehicles in my 76 years and no other vehicle with cruise control worked like this. I believe this makes the vehicle unsafe when using cruise control.
Corrective Action:
The cruise control only works properly on level roads. When going downhill the car can go as much as 8 mph faster than the cruise control is set at. Going uphill the speed varies back and forth with the tachometer fluctuating up and down. I use cruise control to control my speed as well as reduce gas consumption. This cruise control system does neither. I believe this is unsafe. I did take the vehicle back to the dealer and showed him exactly what it is doing. He took a test ride in another Seltos and it did the same thing. The manufacturer said this is the way it is supposed to work. I have owned many vehicles in my 76 years and no other vehicle with cruise control worked like this. I believe this makes the vehicle unsafe when using cruise control.
Additional Notes:
The cruise control only works properly on level roads. When going downhill the car can go as much as 8 mph faster than the cruise control is set at. Going uphill the speed varies back and forth with the tachometer fluctuating up and down. I use cruise control to control my speed as well as reduce gas consumption. This cruise control system does neither. I believe this is unsafe. I did take the vehicle back to the dealer and showed him exactly what it is doing. He took a test ride in another Seltos and it did the same thing. The manufacturer said this is the way it is supposed to work. I have owned many vehicles in my 76 years and no other vehicle with cruise control worked like this. I believe this makes the vehicle unsafe when using cruise control.
Mfg Campaign: 11646065
Recall Date: Mar 3, 2025
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The cruise control only works properly on level roads. When going downhill the car can go as much as 8 mph faster than the cruise control is set at. Going uphill the speed varies back and forth with the tachometer fluctuating up and down. I use cruise control to control my speed as well as reduce gas consumption. This cruise control system does neither. I believe this is unsafe. I did take the vehicle back to the dealer and showed him exactly what it is doing. He took a test ride in another Seltos and it did the same thing. The manufacturer said this is the way it is supposed to work. I have owned many vehicles in my 76 years and no other vehicle with cruise control worked like this. I believe this makes the vehicle unsafe when using cruise control.
Corrective Action:
The cruise control only works properly on level roads. When going downhill the car can go as much as 8 mph faster than the cruise control is set at. Going uphill the speed varies back and forth with the tachometer fluctuating up and down. I use cruise control to control my speed as well as reduce gas consumption. This cruise control system does neither. I believe this is unsafe. I did take the vehicle back to the dealer and showed him exactly what it is doing. He took a test ride in another Seltos and it did the same thing. The manufacturer said this is the way it is supposed to work. I have owned many vehicles in my 76 years and no other vehicle with cruise control worked like this. I believe this makes the vehicle unsafe when using cruise control.
Additional Notes:
The cruise control only works properly on level roads. When going downhill the car can go as much as 8 mph faster than the cruise control is set at. Going uphill the speed varies back and forth with the tachometer fluctuating up and down. I use cruise control to control my speed as well as reduce gas consumption. This cruise control system does neither. I believe this is unsafe. I did take the vehicle back to the dealer and showed him exactly what it is doing. He took a test ride in another Seltos and it did the same thing. The manufacturer said this is the way it is supposed to work. I have owned many vehicles in my 76 years and no other vehicle with cruise control worked like this. I believe this makes the vehicle unsafe when using cruise control.
Mfg Campaign: 11646065
Recall Date: Mar 3, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Corrective Action:
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Additional Notes:
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Mfg Campaign: 11638644
Recall Date: Jan 26, 2025
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Corrective Action:
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Additional Notes:
On Wednesday [XXX], at [XXX]. I started to drive to work. I noticed the instrument cluster on my 2024 Kia Seltos SX was completely dark. I couldn't see the speedometer, fuel gauge, engine temperature, or any other function that should show on the instrument cluster. I turned around and returned home. I called the Kia dealer's service department and got an appointment for the car to be checked that afternoon. This service center is about 30 miles from my home. I drove there with a totally black screen for the instrument cluster--not able to see my speed or any other information about the car. I left the car running when I arrived at the service center. The service manager confirmed the issue. I also told her I'd been getting warnings that the key fob batteries were drained. She checked the key fobs and told me the batteries were sending strong signals. She also told me the odometer mileage had been deleted and that it was illegal to drive the car in that condition. She said that the instrument cluster unit had to be replaced but there wasn't a replacement unit anywhere in the U.S. She gave me a loaner vehicle but warned me she had no idea when she could get a new instrument cluster. I notice in online searches that instrument cluster failures for Kias are not unusual. I also notice that some Kia models have been recalled for this reason. Why isn't the Seltos on the list of recalled vehicles? It doesn't appear that Kia knows how to correct the problem. My instrument cluster screen has been repeatedly dimming and brightening for no obvious reason. That problem is longstanding and intermittent. When the car was restarted at the Kia dealership on Wednesday, the screen suddenly came back up with the service manager with me. I am unwilling to drive the car if it is not reliable or safe to drive. It has about 34,000 miles on the odometer and is less than two years old. Is this a design problem or the result of faulty components? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOI
Mfg Campaign: 11638644
Recall Date: Jan 26, 2025
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM:HORN
Potential Consequences:
The contact owns a 2024 Kia Seltos. The contact stated that the horn failed to produce a sound while being pressed. The vehicle was taken to the dealer who diagnosed that the horn needed to be replaced. The horn had been replaced. The failure occurred twice; however, the contact stated that the failure only occurred in freezing temperatures. The vehicle had not been taken to the dealer. The vehicle had not been repaired a second time. The manufacturer had not been made aware of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2024 Kia Seltos. The contact stated that the horn failed to produce a sound while being pressed. The vehicle was taken to the dealer who diagnosed that the horn needed to be replaced. The horn had been replaced. The failure occurred twice; however, the contact stated that the failure only occurred in freezing temperatures. The vehicle had not been taken to the dealer. The vehicle had not been repaired a second time. The manufacturer had not been made aware of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2024 Kia Seltos. The contact stated that the horn failed to produce a sound while being pressed. The vehicle was taken to the dealer who diagnosed that the horn needed to be replaced. The horn had been replaced. The failure occurred twice; however, the contact stated that the failure only occurred in freezing temperatures. The vehicle had not been taken to the dealer. The vehicle had not been repaired a second time. The manufacturer had not been made aware of the failure. The failure mileage was unknown.
Mfg Campaign: 11637877
Recall Date: Jan 23, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The front brakes prematurely failed at 5,000 miles and this is a brand new vehicle. We had 3 miles or so at purchase (purchase date: August 7, 2024). By January 4, 2025 or so, the front brakes began making grinding noises. We had a licensed, independent shop inspect this and then replace the worn brakes on January 6, 2025. We have driven the vehicle as we have driven other vehicles and we have never seen brand new brakes wear out after 5,000 miles with standard driving. We believe it could be due to the driver assistance technology and would like this to be thoroughly reviewed. Hopefully, Kia can reimburse us with some discount on other routine maintenance as this is a cost we did not expect so soon with a brand new vehicle.
Corrective Action:
The front brakes prematurely failed at 5,000 miles and this is a brand new vehicle. We had 3 miles or so at purchase (purchase date: August 7, 2024). By January 4, 2025 or so, the front brakes began making grinding noises. We had a licensed, independent shop inspect this and then replace the worn brakes on January 6, 2025. We have driven the vehicle as we have driven other vehicles and we have never seen brand new brakes wear out after 5,000 miles with standard driving. We believe it could be due to the driver assistance technology and would like this to be thoroughly reviewed. Hopefully, Kia can reimburse us with some discount on other routine maintenance as this is a cost we did not expect so soon with a brand new vehicle.
Additional Notes:
The front brakes prematurely failed at 5,000 miles and this is a brand new vehicle. We had 3 miles or so at purchase (purchase date: August 7, 2024). By January 4, 2025 or so, the front brakes began making grinding noises. We had a licensed, independent shop inspect this and then replace the worn brakes on January 6, 2025. We have driven the vehicle as we have driven other vehicles and we have never seen brand new brakes wear out after 5,000 miles with standard driving. We believe it could be due to the driver assistance technology and would like this to be thoroughly reviewed. Hopefully, Kia can reimburse us with some discount on other routine maintenance as this is a cost we did not expect so soon with a brand new vehicle.
Mfg Campaign: 11634720
Recall Date: Jan 7, 2025
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