Complaints & Recalls
Official Safety Recalls - Important!
17 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2021-2022 Sorento Hybrid and 2022 Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC241
Recall Date: Jun 23, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2022 Sorento Hybrid and Sorento Plug-in Hybrid vehicles. In the event of a crash, the front driver-side and/or passenger-side seat belt pretensioner(s) may explode upon deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC231
Recall Date: Mar 4, 2022
Consumer Complaints
12 ComplaintsKia America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.
Corrective Action:
I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.
Additional Notes:
I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.
Mfg Campaign: 11639500
Recall Date: Jan 29, 2025
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.
Corrective Action:
I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.
Additional Notes:
I took my car into Winn Kia dealership in Fremont, Ca to have my recall completed which entailed seat belts and airbags. They claimed to have completed the recall and gave me my car back a few days later. A month or so later, they called and ask me to bring my car in so they could complete. After back and forth, they couldn’t confirm if the recalls were done and advised I take it to another sister dealership which I did. I took it to Dublin Kia and they confirmed via email that Wynn Kia in fremont, Ca did not connect my seatbelts and air bags properly - they stated they missed that step when completing the recalls. I drove my car around with my 2 year old daughter niece and nephew in the car for over a month without seatbelts and airbags connected without knowing.
Mfg Campaign: 11639500
Recall Date: Jan 29, 2025
Kia America, Inc.
Defect Description:
TRAILER HITCHES
Potential Consequences:
The contact owns a 2022 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, First Team Kia (4834A Bridge Rd, Suffolk, VA 23435, (757)260-3590). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2022 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, First Team Kia (4834A Bridge Rd, Suffolk, VA 23435, (757)260-3590). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2022 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, First Team Kia (4834A Bridge Rd, Suffolk, VA 23435, (757)260-3590). The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11628212
Recall Date: Dec 2, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that while operating the vehicle, the message "Battery Not Fully Charged" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 12,000.
Corrective Action:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that while operating the vehicle, the message "Battery Not Fully Charged" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 12,000.
Additional Notes:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that while operating the vehicle, the message "Battery Not Fully Charged" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to the local dealer who diagnosed that the engine wiring harness was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was 12,000.
Mfg Campaign: 11624790
Recall Date: Nov 12, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after purchasing the vehicle brand new, the contact became aware that the maximum battery charge was 60-70 percent. The vehicle was taken to the dealer, where it was test-driven, and the battery was charged. The dealer confirmed the failure and reported the failure to the manufacturer. The manufacturer advised the dealer to test-drive and to charge another vehicle with the same year make and model to verify whether the failure would reoccur. The dealer followed the instructions and advised the manufacturer that the failure reoccurred. The contact followed up with the manufacturer and was advised that he would be contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 200.
Corrective Action:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after purchasing the vehicle brand new, the contact became aware that the maximum battery charge was 60-70 percent. The vehicle was taken to the dealer, where it was test-driven, and the battery was charged. The dealer confirmed the failure and reported the failure to the manufacturer. The manufacturer advised the dealer to test-drive and to charge another vehicle with the same year make and model to verify whether the failure would reoccur. The dealer followed the instructions and advised the manufacturer that the failure reoccurred. The contact followed up with the manufacturer and was advised that he would be contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 200.
Additional Notes:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after purchasing the vehicle brand new, the contact became aware that the maximum battery charge was 60-70 percent. The vehicle was taken to the dealer, where it was test-driven, and the battery was charged. The dealer confirmed the failure and reported the failure to the manufacturer. The manufacturer advised the dealer to test-drive and to charge another vehicle with the same year make and model to verify whether the failure would reoccur. The dealer followed the instructions and advised the manufacturer that the failure reoccurred. The contact followed up with the manufacturer and was advised that he would be contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 200.
Mfg Campaign: 11608417
Recall Date: Aug 14, 2024
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after closing the front driver's side door, the rear windshield inadvertently shattered. The glass shards from the rear windshield fell inside the vehicle, but the contact was not injured. The contact stated that there was no impact to the vehicle to cause the rear windshield to shatter. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
Corrective Action:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after closing the front driver's side door, the rear windshield inadvertently shattered. The glass shards from the rear windshield fell inside the vehicle, but the contact was not injured. The contact stated that there was no impact to the vehicle to cause the rear windshield to shatter. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
Additional Notes:
The contact owns a 2022 Kia Sorento Hybrid. The contact stated that after closing the front driver's side door, the rear windshield inadvertently shattered. The glass shards from the rear windshield fell inside the vehicle, but the contact was not injured. The contact stated that there was no impact to the vehicle to cause the rear windshield to shatter. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 19,000.
Mfg Campaign: 11606167
Recall Date: Aug 2, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owned a 2022 Kia Sorento. The contact stated while the vehicle was parked overnight and the following morning it was driven a short distance to pick up their children, upon arrival the vehicle was parked in the garage and all the occupants exited, it caught on fire. No injuries were sustained. There was no property damage to the residence. No warning light had previously been illuminated. The contact stated a few weeks prior that the vehicle had new parts installed for routine maintenance. The local fire department arrived at the scene and extinguished the fire. The contact was advised by the fire department and insurance provider that the fire origin was related to the wiring behind the odometer. A police report was not filed. The vehicle was towed to a local dealer where it was later taken to the insurance provider. The failure was being investigated by the manufacturer and insurance provider. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000.
Corrective Action:
The contact owned a 2022 Kia Sorento. The contact stated while the vehicle was parked overnight and the following morning it was driven a short distance to pick up their children, upon arrival the vehicle was parked in the garage and all the occupants exited, it caught on fire. No injuries were sustained. There was no property damage to the residence. No warning light had previously been illuminated. The contact stated a few weeks prior that the vehicle had new parts installed for routine maintenance. The local fire department arrived at the scene and extinguished the fire. The contact was advised by the fire department and insurance provider that the fire origin was related to the wiring behind the odometer. A police report was not filed. The vehicle was towed to a local dealer where it was later taken to the insurance provider. The failure was being investigated by the manufacturer and insurance provider. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000.
Additional Notes:
The contact owned a 2022 Kia Sorento. The contact stated while the vehicle was parked overnight and the following morning it was driven a short distance to pick up their children, upon arrival the vehicle was parked in the garage and all the occupants exited, it caught on fire. No injuries were sustained. There was no property damage to the residence. No warning light had previously been illuminated. The contact stated a few weeks prior that the vehicle had new parts installed for routine maintenance. The local fire department arrived at the scene and extinguished the fire. The contact was advised by the fire department and insurance provider that the fire origin was related to the wiring behind the odometer. A police report was not filed. The vehicle was towed to a local dealer where it was later taken to the insurance provider. The failure was being investigated by the manufacturer and insurance provider. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 42,000.
Mfg Campaign: 11596215
Recall Date: Jun 24, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Corrective Action:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Additional Notes:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Mfg Campaign: 11521722
Recall Date: May 12, 2023
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Corrective Action:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Additional Notes:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Mfg Campaign: 11521722
Recall Date: May 12, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Corrective Action:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Additional Notes:
Vehicle unexpectedly shuts down while driving posing an immediate danger as there was no warning on four different occasions
Mfg Campaign: 11521722
Recall Date: May 12, 2023
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving the car it failed to accelerate while pressing gas. It has happened 3 times. In each case it happened within approximately 5 min of driving, twice after idling for 10-15 min. The 'Hybrid System Warning-Safely Stop and Do Not Drive' light came on but not immediately. The engine display in the car seemed to show that the engine was not sending any charge to the battery which was rapidly depleting. Stopping and restarting the engine clears the problem. A car that won't accelerate randomly is clearly a safety risk. I have taken it in to be checked, no resolution found, unable to reproduce the problem as it is very random. First time was probably 2-3 months after purchase. My son was driving so I didn't see first hand. Second time was about 3 months after. I did have KIA check for codes after that event. Nothing found. And then about 3 weeks ago. Had KIA check again. Error codes not saved in the system when car is stopped. KIA maintenance can take no action at this time. They requested I try take a picture of system activity next time it happens.
Corrective Action:
While driving the car it failed to accelerate while pressing gas. It has happened 3 times. In each case it happened within approximately 5 min of driving, twice after idling for 10-15 min. The 'Hybrid System Warning-Safely Stop and Do Not Drive' light came on but not immediately. The engine display in the car seemed to show that the engine was not sending any charge to the battery which was rapidly depleting. Stopping and restarting the engine clears the problem. A car that won't accelerate randomly is clearly a safety risk. I have taken it in to be checked, no resolution found, unable to reproduce the problem as it is very random. First time was probably 2-3 months after purchase. My son was driving so I didn't see first hand. Second time was about 3 months after. I did have KIA check for codes after that event. Nothing found. And then about 3 weeks ago. Had KIA check again. Error codes not saved in the system when car is stopped. KIA maintenance can take no action at this time. They requested I try take a picture of system activity next time it happens.
Additional Notes:
While driving the car it failed to accelerate while pressing gas. It has happened 3 times. In each case it happened within approximately 5 min of driving, twice after idling for 10-15 min. The 'Hybrid System Warning-Safely Stop and Do Not Drive' light came on but not immediately. The engine display in the car seemed to show that the engine was not sending any charge to the battery which was rapidly depleting. Stopping and restarting the engine clears the problem. A car that won't accelerate randomly is clearly a safety risk. I have taken it in to be checked, no resolution found, unable to reproduce the problem as it is very random. First time was probably 2-3 months after purchase. My son was driving so I didn't see first hand. Second time was about 3 months after. I did have KIA check for codes after that event. Nothing found. And then about 3 weeks ago. Had KIA check again. Error codes not saved in the system when car is stopped. KIA maintenance can take no action at this time. They requested I try take a picture of system activity next time it happens.
Mfg Campaign: 11505321
Recall Date: Feb 3, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving the car it failed to accelerate while pressing gas. It has happened 3 times. In each case it happened within approximately 5 min of driving, twice after idling for 10-15 min. The 'Hybrid System Warning-Safely Stop and Do Not Drive' light came on but not immediately. The engine display in the car seemed to show that the engine was not sending any charge to the battery which was rapidly depleting. Stopping and restarting the engine clears the problem. A car that won't accelerate randomly is clearly a safety risk. I have taken it in to be checked, no resolution found, unable to reproduce the problem as it is very random. First time was probably 2-3 months after purchase. My son was driving so I didn't see first hand. Second time was about 3 months after. I did have KIA check for codes after that event. Nothing found. And then about 3 weeks ago. Had KIA check again. Error codes not saved in the system when car is stopped. KIA maintenance can take no action at this time. They requested I try take a picture of system activity next time it happens.
Corrective Action:
While driving the car it failed to accelerate while pressing gas. It has happened 3 times. In each case it happened within approximately 5 min of driving, twice after idling for 10-15 min. The 'Hybrid System Warning-Safely Stop and Do Not Drive' light came on but not immediately. The engine display in the car seemed to show that the engine was not sending any charge to the battery which was rapidly depleting. Stopping and restarting the engine clears the problem. A car that won't accelerate randomly is clearly a safety risk. I have taken it in to be checked, no resolution found, unable to reproduce the problem as it is very random. First time was probably 2-3 months after purchase. My son was driving so I didn't see first hand. Second time was about 3 months after. I did have KIA check for codes after that event. Nothing found. And then about 3 weeks ago. Had KIA check again. Error codes not saved in the system when car is stopped. KIA maintenance can take no action at this time. They requested I try take a picture of system activity next time it happens.
Additional Notes:
While driving the car it failed to accelerate while pressing gas. It has happened 3 times. In each case it happened within approximately 5 min of driving, twice after idling for 10-15 min. The 'Hybrid System Warning-Safely Stop and Do Not Drive' light came on but not immediately. The engine display in the car seemed to show that the engine was not sending any charge to the battery which was rapidly depleting. Stopping and restarting the engine clears the problem. A car that won't accelerate randomly is clearly a safety risk. I have taken it in to be checked, no resolution found, unable to reproduce the problem as it is very random. First time was probably 2-3 months after purchase. My son was driving so I didn't see first hand. Second time was about 3 months after. I did have KIA check for codes after that event. Nothing found. And then about 3 weeks ago. Had KIA check again. Error codes not saved in the system when car is stopped. KIA maintenance can take no action at this time. They requested I try take a picture of system activity next time it happens.
Mfg Campaign: 11505321
Recall Date: Feb 3, 2023
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