Complaints & Recalls
Official Safety Recalls - Important!
9 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC280
Recall Date: Aug 31, 2023
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Consumer Complaints
14 ComplaintsKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated while attempting to drive the vehicle the following day the failure persisted. The vehicle was towed to the dealer where a diagnostic result was undetermined. The dealer stated that while attempting to drive the vehicle, there were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,700.
Corrective Action:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated while attempting to drive the vehicle the following day the failure persisted. The vehicle was towed to the dealer where a diagnostic result was undetermined. The dealer stated that while attempting to drive the vehicle, there were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,700.
Additional Notes:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated while attempting to drive the vehicle the following day the failure persisted. The vehicle was towed to the dealer where a diagnostic result was undetermined. The dealer stated that while attempting to drive the vehicle, there were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,700.
Mfg Campaign: 11595544
Recall Date: Jun 20, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Corrective Action:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Additional Notes:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Mfg Campaign: 11587476
Recall Date: May 7, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Corrective Action:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Additional Notes:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Mfg Campaign: 11587476
Recall Date: May 7, 2024
Kia America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Corrective Action:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Additional Notes:
The forward collision warning system and emergency braking were engaged when no forward object was present. Amount of times 2 Driver side rear quarter panel falsely detected a car swerving into my lane and engaged an emergency maneuver to avoid collision even though there was no car there. Amount of times 1
Mfg Campaign: 11587476
Recall Date: May 7, 2024
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2023 Kia Sorrento - The engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to Kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and Kia America during this incident.
Corrective Action:
2023 Kia Sorrento - The engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to Kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and Kia America during this incident.
Additional Notes:
2023 Kia Sorrento - The engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to Kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and Kia America during this incident.
Mfg Campaign: 11567428
Recall Date: Jan 24, 2024
Kia America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
I was driving my 2023 Kia Sorento on the I-5 freeway going about 70 MPH when the front-half of the panoramic sunroof spontaneously shattered and dropped glass into the cabin of the car. There was no debris, falling objects, or any other event to cause the glass the break. We were at a wide open area of the freeway with no overpasses and not much traffic around us. It had been almost freezing in the morning, but a very sunny day. We were traveling at about 4:30 PM pacific time on Oct. 28.
Corrective Action:
I was driving my 2023 Kia Sorento on the I-5 freeway going about 70 MPH when the front-half of the panoramic sunroof spontaneously shattered and dropped glass into the cabin of the car. There was no debris, falling objects, or any other event to cause the glass the break. We were at a wide open area of the freeway with no overpasses and not much traffic around us. It had been almost freezing in the morning, but a very sunny day. We were traveling at about 4:30 PM pacific time on Oct. 28.
Additional Notes:
I was driving my 2023 Kia Sorento on the I-5 freeway going about 70 MPH when the front-half of the panoramic sunroof spontaneously shattered and dropped glass into the cabin of the car. There was no debris, falling objects, or any other event to cause the glass the break. We were at a wide open area of the freeway with no overpasses and not much traffic around us. It had been almost freezing in the morning, but a very sunny day. We were traveling at about 4:30 PM pacific time on Oct. 28.
Mfg Campaign: 11552503
Recall Date: Oct 29, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Corrective Action:
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Additional Notes:
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Mfg Campaign: 11549499
Recall Date: Oct 11, 2023
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Corrective Action:
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Additional Notes:
While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.
Mfg Campaign: 11549499
Recall Date: Oct 11, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while the vehicle was parked in the garage, the windshield cracked from the top to the base on the passenger's side. The contact stated that there was no indication of an external cause for the failure. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 900.
Corrective Action:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while the vehicle was parked in the garage, the windshield cracked from the top to the base on the passenger's side. The contact stated that there was no indication of an external cause for the failure. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 900.
Additional Notes:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while the vehicle was parked in the garage, the windshield cracked from the top to the base on the passenger's side. The contact stated that there was no indication of an external cause for the failure. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 900.
Mfg Campaign: 11521649
Recall Date: May 12, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Corrective Action:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Additional Notes:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Mfg Campaign: 11516071
Recall Date: Apr 8, 2023
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Corrective Action:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Additional Notes:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Mfg Campaign: 11516071
Recall Date: Apr 8, 2023
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Corrective Action:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Additional Notes:
car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.
Mfg Campaign: 11516071
Recall Date: Apr 8, 2023
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Corrective Action:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Additional Notes:
The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Mfg Campaign: 11512882
Recall Date: Mar 20, 2023
Kia America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.
Corrective Action:
I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.
Additional Notes:
I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.
Mfg Campaign: 11503691
Recall Date: Jan 25, 2023
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