Complaints & Recalls
Consumer Complaints
1 ComplaintKia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I was driving on the highway about 60mph, I go to accelerate and merge to the exit lane since that lane funnels another previous merge lane. I press the gas and the gauge stayed frozen at 60mph then a violent loud clunk came from the floor like as if the transmission gear got stuck and then slipped in. After parking at the store the hybrid inverter coolant refill warning came on the dash. I drove back home to get fluid 2 miles from home the vehicle lost all power. The issue is search through the internet I’m seeing many many kia sorentos hybrid or gas with the same inverter issue. And every person posting online says the dealer has the same excuse a rock hit and punctured the small radiator. But the car also had a check engine light on and the dealer never brought that up. I’m a mechanic for 12yrs. Something fishy is going on, thank you.
Corrective Action:
I was driving on the highway about 60mph, I go to accelerate and merge to the exit lane since that lane funnels another previous merge lane. I press the gas and the gauge stayed frozen at 60mph then a violent loud clunk came from the floor like as if the transmission gear got stuck and then slipped in. After parking at the store the hybrid inverter coolant refill warning came on the dash. I drove back home to get fluid 2 miles from home the vehicle lost all power. The issue is search through the internet I’m seeing many many kia sorentos hybrid or gas with the same inverter issue. And every person posting online says the dealer has the same excuse a rock hit and punctured the small radiator. But the car also had a check engine light on and the dealer never brought that up. I’m a mechanic for 12yrs. Something fishy is going on, thank you.
Additional Notes:
I was driving on the highway about 60mph, I go to accelerate and merge to the exit lane since that lane funnels another previous merge lane. I press the gas and the gauge stayed frozen at 60mph then a violent loud clunk came from the floor like as if the transmission gear got stuck and then slipped in. After parking at the store the hybrid inverter coolant refill warning came on the dash. I drove back home to get fluid 2 miles from home the vehicle lost all power. The issue is search through the internet I’m seeing many many kia sorentos hybrid or gas with the same inverter issue. And every person posting online says the dealer has the same excuse a rock hit and punctured the small radiator. But the car also had a check engine light on and the dealer never brought that up. I’m a mechanic for 12yrs. Something fishy is going on, thank you.
Mfg Campaign: 11611411
Recall Date: Aug 28, 2024
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