Complaints & Recalls
Consumer Complaints
20 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle mpg does not match estimated mpg statement on sales sticker. This has been a consistent problem from date of purchase. Dealer and car manual claim it would improve gradually. It has not. I think they over estimated mpg and/or the milage calculator is defective. I have been to dealer 3 times, they do not make records of my concerns and tell me that 5 mpg off is normal. I have wide fluctuating numbers from the display whether running on battery or gas.
Corrective Action:
Vehicle mpg does not match estimated mpg statement on sales sticker. This has been a consistent problem from date of purchase. Dealer and car manual claim it would improve gradually. It has not. I think they over estimated mpg and/or the milage calculator is defective. I have been to dealer 3 times, they do not make records of my concerns and tell me that 5 mpg off is normal. I have wide fluctuating numbers from the display whether running on battery or gas.
Additional Notes:
Vehicle mpg does not match estimated mpg statement on sales sticker. This has been a consistent problem from date of purchase. Dealer and car manual claim it would improve gradually. It has not. I think they over estimated mpg and/or the milage calculator is defective. I have been to dealer 3 times, they do not make records of my concerns and tell me that 5 mpg off is normal. I have wide fluctuating numbers from the display whether running on battery or gas.
Mfg Campaign: 11651249
Recall Date: Mar 28, 2025
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Corrective Action:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Additional Notes:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Mfg Campaign: 11646290
Recall Date: Mar 4, 2025
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Corrective Action:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Additional Notes:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Mfg Campaign: 11646290
Recall Date: Mar 4, 2025
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Corrective Action:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Additional Notes:
The contact owns a 2024 Kia Sportage Hybrid. The contact stated that while driving at 30 MPH, the vehicle came to an abrupt stop. There were no warning lights illuminated. The seat belt failed to secure her grandson, who was occupying the front passenger seat, and he flew out of the seat. The driver's seat belt failed to secure her, and she was thrust forward over the steering wheel. The contact called the local dealer, but there was no response. While driving at approximately 30 MPH, the vehicle came to an abrupt stop. There were no vehicles around. While driving at 30 MPH, the vehicle suddenly stopped, and an unknown pickup truck crashed into the rear of the vehicle. The contact was concerned about driving the vehicle. The contact sustained injuries to her neck, back, and left shoulder, which was torn, and medical attention was provided. There was no reported fire or airbag deployment. A police report was filed. The vehicle was towed to another local dealer, Raceway Kia 4044 US-9, Freehold, NJ 07728, who determined the vehicle was working as designed. There were no codes displayed during diagnosis. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no additional assistance was provided. The failure mileage was approximately 3,200.
Mfg Campaign: 11646290
Recall Date: Mar 4, 2025
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
This deals with auto locks on the vehicle. The doors are supposed to lock when the vehicle is put in gear, and unlock when it is put in park. That happens most of the time, perhaps 75% of the time. When it doesn’t work properly, the doors remain locked. Passengers can get out, but unopened doors remained locked, and if you try to reopen a door from which someone just excited the vehicle, they will find that the door is locked, and they can not open the door. This is mostly an annoying situation, but it could be life threatening under the right circumstances, such as a child in the back seat needing to be removed in an emergency situation. Both the salesman and the service department told me that a lot of owners have reported this problem. When I called Kia’s 1-800 customer support, they know nothing about the problem. Additionally, a quick internet search confirmed that it is widespread. I have had the vehicle to the dealership four times for repair. The first three times, the service department said they couldn’t do any repairs because the problem did not duplicate for them. The fourth time, I drove into the service bay, got out, and all the doors were locked. Not good enough, even though it happened right there and was easily verified. They said they had to remove the door panel, hook up some piece of equipment, and then have it happen. Well, it didn’t, so they did nothing. They said that Kia will not repair it without it happening while hooked up. Obviously, their warranty is a joke, but it goes beyond that, as this is a potential safety hazard.
Corrective Action:
This deals with auto locks on the vehicle. The doors are supposed to lock when the vehicle is put in gear, and unlock when it is put in park. That happens most of the time, perhaps 75% of the time. When it doesn’t work properly, the doors remain locked. Passengers can get out, but unopened doors remained locked, and if you try to reopen a door from which someone just excited the vehicle, they will find that the door is locked, and they can not open the door. This is mostly an annoying situation, but it could be life threatening under the right circumstances, such as a child in the back seat needing to be removed in an emergency situation. Both the salesman and the service department told me that a lot of owners have reported this problem. When I called Kia’s 1-800 customer support, they know nothing about the problem. Additionally, a quick internet search confirmed that it is widespread. I have had the vehicle to the dealership four times for repair. The first three times, the service department said they couldn’t do any repairs because the problem did not duplicate for them. The fourth time, I drove into the service bay, got out, and all the doors were locked. Not good enough, even though it happened right there and was easily verified. They said they had to remove the door panel, hook up some piece of equipment, and then have it happen. Well, it didn’t, so they did nothing. They said that Kia will not repair it without it happening while hooked up. Obviously, their warranty is a joke, but it goes beyond that, as this is a potential safety hazard.
Additional Notes:
This deals with auto locks on the vehicle. The doors are supposed to lock when the vehicle is put in gear, and unlock when it is put in park. That happens most of the time, perhaps 75% of the time. When it doesn’t work properly, the doors remain locked. Passengers can get out, but unopened doors remained locked, and if you try to reopen a door from which someone just excited the vehicle, they will find that the door is locked, and they can not open the door. This is mostly an annoying situation, but it could be life threatening under the right circumstances, such as a child in the back seat needing to be removed in an emergency situation. Both the salesman and the service department told me that a lot of owners have reported this problem. When I called Kia’s 1-800 customer support, they know nothing about the problem. Additionally, a quick internet search confirmed that it is widespread. I have had the vehicle to the dealership four times for repair. The first three times, the service department said they couldn’t do any repairs because the problem did not duplicate for them. The fourth time, I drove into the service bay, got out, and all the doors were locked. Not good enough, even though it happened right there and was easily verified. They said they had to remove the door panel, hook up some piece of equipment, and then have it happen. Well, it didn’t, so they did nothing. They said that Kia will not repair it without it happening while hooked up. Obviously, their warranty is a joke, but it goes beyond that, as this is a potential safety hazard.
Mfg Campaign: 11630545
Recall Date: Dec 13, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Corrective Action:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Additional Notes:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Mfg Campaign: 11629660
Recall Date: Dec 9, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Corrective Action:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Additional Notes:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Mfg Campaign: 11629660
Recall Date: Dec 9, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Corrective Action:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Additional Notes:
Car brakes automatically applied, for no reason. I was driving in a city street, around 20 or 30 mph. The car randomly applied the brakes (hard) then released the brakes. I was able to continue driving after. But the braking made me jerk forward to the point that it locked my seatbelt. It was raining. But the road was completely open, no obstacle.
Mfg Campaign: 11629660
Recall Date: Dec 9, 2024
Kia America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Since leasing this SUV and experiencing the safety features for the first time, the method this manufacturer used for zero crashes methodology seems thought out and looks refined in its final product; however, there is a strong safety issue at hand. That safety issue revolves around the driver not having full response and other drivers reacting to that. For example, when I back out of my own driveway or a parking spot, water on my rear camera will immediately jam on my brakes. Since I didn't do that as a driver and there isn't an apparent danger, it is not only a human performance issue for the driver but also for other drivers on the road. Next, when I install a bike rack on the rear of the SUV, I have to reverse while overriding the rear parking brake at the same time which is added complications. This also isn't perfected so often it also jams on the brakes. While all of this is happening, the safety sounds and camera views on my screen are changing automatically.
Corrective Action:
Since leasing this SUV and experiencing the safety features for the first time, the method this manufacturer used for zero crashes methodology seems thought out and looks refined in its final product; however, there is a strong safety issue at hand. That safety issue revolves around the driver not having full response and other drivers reacting to that. For example, when I back out of my own driveway or a parking spot, water on my rear camera will immediately jam on my brakes. Since I didn't do that as a driver and there isn't an apparent danger, it is not only a human performance issue for the driver but also for other drivers on the road. Next, when I install a bike rack on the rear of the SUV, I have to reverse while overriding the rear parking brake at the same time which is added complications. This also isn't perfected so often it also jams on the brakes. While all of this is happening, the safety sounds and camera views on my screen are changing automatically.
Additional Notes:
Since leasing this SUV and experiencing the safety features for the first time, the method this manufacturer used for zero crashes methodology seems thought out and looks refined in its final product; however, there is a strong safety issue at hand. That safety issue revolves around the driver not having full response and other drivers reacting to that. For example, when I back out of my own driveway or a parking spot, water on my rear camera will immediately jam on my brakes. Since I didn't do that as a driver and there isn't an apparent danger, it is not only a human performance issue for the driver but also for other drivers on the road. Next, when I install a bike rack on the rear of the SUV, I have to reverse while overriding the rear parking brake at the same time which is added complications. This also isn't perfected so often it also jams on the brakes. While all of this is happening, the safety sounds and camera views on my screen are changing automatically.
Mfg Campaign: 11627650
Recall Date: Nov 27, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Since leasing this SUV and experiencing the safety features for the first time, the method this manufacturer used for zero crashes methodology seems thought out and looks refined in its final product; however, there is a strong safety issue at hand. That safety issue revolves around the driver not having full response and other drivers reacting to that. For example, when I back out of my own driveway or a parking spot, water on my rear camera will immediately jam on my brakes. Since I didn't do that as a driver and there isn't an apparent danger, it is not only a human performance issue for the driver but also for other drivers on the road. Next, when I install a bike rack on the rear of the SUV, I have to reverse while overriding the rear parking brake at the same time which is added complications. This also isn't perfected so often it also jams on the brakes. While all of this is happening, the safety sounds and camera views on my screen are changing automatically.
Corrective Action:
Since leasing this SUV and experiencing the safety features for the first time, the method this manufacturer used for zero crashes methodology seems thought out and looks refined in its final product; however, there is a strong safety issue at hand. That safety issue revolves around the driver not having full response and other drivers reacting to that. For example, when I back out of my own driveway or a parking spot, water on my rear camera will immediately jam on my brakes. Since I didn't do that as a driver and there isn't an apparent danger, it is not only a human performance issue for the driver but also for other drivers on the road. Next, when I install a bike rack on the rear of the SUV, I have to reverse while overriding the rear parking brake at the same time which is added complications. This also isn't perfected so often it also jams on the brakes. While all of this is happening, the safety sounds and camera views on my screen are changing automatically.
Additional Notes:
Since leasing this SUV and experiencing the safety features for the first time, the method this manufacturer used for zero crashes methodology seems thought out and looks refined in its final product; however, there is a strong safety issue at hand. That safety issue revolves around the driver not having full response and other drivers reacting to that. For example, when I back out of my own driveway or a parking spot, water on my rear camera will immediately jam on my brakes. Since I didn't do that as a driver and there isn't an apparent danger, it is not only a human performance issue for the driver but also for other drivers on the road. Next, when I install a bike rack on the rear of the SUV, I have to reverse while overriding the rear parking brake at the same time which is added complications. This also isn't perfected so often it also jams on the brakes. While all of this is happening, the safety sounds and camera views on my screen are changing automatically.
Mfg Campaign: 11627650
Recall Date: Nov 27, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Cruise control suddenly jumped to 110mph. Could not adjust the speed. Could only turn off cruise control. It happened several times in a row. Car would speed up until I hit the brake.
Corrective Action:
Cruise control suddenly jumped to 110mph. Could not adjust the speed. Could only turn off cruise control. It happened several times in a row. Car would speed up until I hit the brake.
Additional Notes:
Cruise control suddenly jumped to 110mph. Could not adjust the speed. Could only turn off cruise control. It happened several times in a row. Car would speed up until I hit the brake.
Mfg Campaign: 11625813
Recall Date: Nov 17, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When I was driving the vehicle using cruise control, the vehicle suddenly reset the cruise to 110 mph and the vehicle surged forward. The brake disengaged the acceleration but when I reengaged the cruise control it surged toward 110 miles an hours again. The only fix for this was to turn the car off completely and then the cruise control acted normally once again. Then it happened a second time. After that I quit using cruise control. I brought the vehicle in to Luther Kia of Bloomington and they did not know how to fix it. They contacted Kia who said their engineers were working on a fix and they were aware of the problem but at this point they did not have one. I have engaged a buyback Request from Kia because this vehicle is unsafe and potentially fatal to drive. They have denied my buyback request. I am reporting this because I think it is a danger to not only myself but other vehicles on the road.
Corrective Action:
When I was driving the vehicle using cruise control, the vehicle suddenly reset the cruise to 110 mph and the vehicle surged forward. The brake disengaged the acceleration but when I reengaged the cruise control it surged toward 110 miles an hours again. The only fix for this was to turn the car off completely and then the cruise control acted normally once again. Then it happened a second time. After that I quit using cruise control. I brought the vehicle in to Luther Kia of Bloomington and they did not know how to fix it. They contacted Kia who said their engineers were working on a fix and they were aware of the problem but at this point they did not have one. I have engaged a buyback Request from Kia because this vehicle is unsafe and potentially fatal to drive. They have denied my buyback request. I am reporting this because I think it is a danger to not only myself but other vehicles on the road.
Additional Notes:
When I was driving the vehicle using cruise control, the vehicle suddenly reset the cruise to 110 mph and the vehicle surged forward. The brake disengaged the acceleration but when I reengaged the cruise control it surged toward 110 miles an hours again. The only fix for this was to turn the car off completely and then the cruise control acted normally once again. Then it happened a second time. After that I quit using cruise control. I brought the vehicle in to Luther Kia of Bloomington and they did not know how to fix it. They contacted Kia who said their engineers were working on a fix and they were aware of the problem but at this point they did not have one. I have engaged a buyback Request from Kia because this vehicle is unsafe and potentially fatal to drive. They have denied my buyback request. I am reporting this because I think it is a danger to not only myself but other vehicles on the road.
Mfg Campaign: 11625184
Recall Date: Nov 14, 2024
Kia America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When I was driving the vehicle using cruise control, the vehicle suddenly reset the cruise to 110 mph and the vehicle surged forward. The brake disengaged the acceleration but when I reengaged the cruise control it surged toward 110 miles an hours again. The only fix for this was to turn the car off completely and then the cruise control acted normally once again. Then it happened a second time. After that I quit using cruise control. I brought the vehicle in to Luther Kia of Bloomington and they did not know how to fix it. They contacted Kia who said their engineers were working on a fix and they were aware of the problem but at this point they did not have one. I have engaged a buyback Request from Kia because this vehicle is unsafe and potentially fatal to drive. They have denied my buyback request. I am reporting this because I think it is a danger to not only myself but other vehicles on the road.
Corrective Action:
When I was driving the vehicle using cruise control, the vehicle suddenly reset the cruise to 110 mph and the vehicle surged forward. The brake disengaged the acceleration but when I reengaged the cruise control it surged toward 110 miles an hours again. The only fix for this was to turn the car off completely and then the cruise control acted normally once again. Then it happened a second time. After that I quit using cruise control. I brought the vehicle in to Luther Kia of Bloomington and they did not know how to fix it. They contacted Kia who said their engineers were working on a fix and they were aware of the problem but at this point they did not have one. I have engaged a buyback Request from Kia because this vehicle is unsafe and potentially fatal to drive. They have denied my buyback request. I am reporting this because I think it is a danger to not only myself but other vehicles on the road.
Additional Notes:
When I was driving the vehicle using cruise control, the vehicle suddenly reset the cruise to 110 mph and the vehicle surged forward. The brake disengaged the acceleration but when I reengaged the cruise control it surged toward 110 miles an hours again. The only fix for this was to turn the car off completely and then the cruise control acted normally once again. Then it happened a second time. After that I quit using cruise control. I brought the vehicle in to Luther Kia of Bloomington and they did not know how to fix it. They contacted Kia who said their engineers were working on a fix and they were aware of the problem but at this point they did not have one. I have engaged a buyback Request from Kia because this vehicle is unsafe and potentially fatal to drive. They have denied my buyback request. I am reporting this because I think it is a danger to not only myself but other vehicles on the road.
Mfg Campaign: 11625184
Recall Date: Nov 14, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I purchased my car 10/12/24. On 11/2/24, one of the first times I had used cruise control, I was traveling between 40-45mph in a residential area and turned on my cruise control. The car immediately set the CC speed to exactly 110 mph and would not respond to the down arrow to adjust speed down. I paused CC and resumed and the setting remained at 110mph. I am not sure what caused the setting to finally clear as I was pretty frantically pressing buttons at that point. I do have a photograph of this instance and I have added it to this report. A brief google search confirmed multiple Kia drivers reporting the same issue with this line of vehicles. On 11/5/24 I took my car in to Olathe Kia's service department, asking them to investigate this issue. The service department reported that they found no error codes and had no repair to offer for the CC issue.
Corrective Action:
I purchased my car 10/12/24. On 11/2/24, one of the first times I had used cruise control, I was traveling between 40-45mph in a residential area and turned on my cruise control. The car immediately set the CC speed to exactly 110 mph and would not respond to the down arrow to adjust speed down. I paused CC and resumed and the setting remained at 110mph. I am not sure what caused the setting to finally clear as I was pretty frantically pressing buttons at that point. I do have a photograph of this instance and I have added it to this report. A brief google search confirmed multiple Kia drivers reporting the same issue with this line of vehicles. On 11/5/24 I took my car in to Olathe Kia's service department, asking them to investigate this issue. The service department reported that they found no error codes and had no repair to offer for the CC issue.
Additional Notes:
I purchased my car 10/12/24. On 11/2/24, one of the first times I had used cruise control, I was traveling between 40-45mph in a residential area and turned on my cruise control. The car immediately set the CC speed to exactly 110 mph and would not respond to the down arrow to adjust speed down. I paused CC and resumed and the setting remained at 110mph. I am not sure what caused the setting to finally clear as I was pretty frantically pressing buttons at that point. I do have a photograph of this instance and I have added it to this report. A brief google search confirmed multiple Kia drivers reporting the same issue with this line of vehicles. On 11/5/24 I took my car in to Olathe Kia's service department, asking them to investigate this issue. The service department reported that they found no error codes and had no repair to offer for the CC issue.
Mfg Campaign: 11624110
Recall Date: Nov 7, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On three occasions in the last 1000 miles, my 2024 Kia Sportage Hybrid's Cruise Control has jumped to 110 mph and refused to accept user input. Turning Cruise Control off and back on again, it jumps back to 110mph immediately (got video). Only stopping the vehicle, shifting the vehicle completely off, and restarting the vehicle seems to fix this. Have read multiple forums that say others have experienced this. This is a major software and safety issue that needs to be corrected
Corrective Action:
On three occasions in the last 1000 miles, my 2024 Kia Sportage Hybrid's Cruise Control has jumped to 110 mph and refused to accept user input. Turning Cruise Control off and back on again, it jumps back to 110mph immediately (got video). Only stopping the vehicle, shifting the vehicle completely off, and restarting the vehicle seems to fix this. Have read multiple forums that say others have experienced this. This is a major software and safety issue that needs to be corrected
Additional Notes:
On three occasions in the last 1000 miles, my 2024 Kia Sportage Hybrid's Cruise Control has jumped to 110 mph and refused to accept user input. Turning Cruise Control off and back on again, it jumps back to 110mph immediately (got video). Only stopping the vehicle, shifting the vehicle completely off, and restarting the vehicle seems to fix this. Have read multiple forums that say others have experienced this. This is a major software and safety issue that needs to be corrected
Mfg Campaign: 11607741
Recall Date: Aug 10, 2024
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Corrective Action:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Additional Notes:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Mfg Campaign: 11601022
Recall Date: Jul 10, 2024
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Corrective Action:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Additional Notes:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Mfg Campaign: 11601022
Recall Date: Jul 10, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Corrective Action:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Additional Notes:
The infotainment screen goes out randomly while driving and can stay off for the entirety of the trip. That includes the speedometer, check engine light, fuel gauge, etc.
Mfg Campaign: 11601022
Recall Date: Jul 10, 2024
Kia America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I recently bought this vehicle and there was no spare tire. I was aware there was no spare, but I was not aware none were available for purchase! My problem is that Kia has not certified a compact spare tire for this vehicle and probably wont for two model years. I understand the manufacturers can sell vehicles without a spare tire, but consumers are UNABLE to purchase a spare on their own for two model years! I believe NHTSA should at least require them to have a certified spare available for consumers to purchase before they can sell the cars to the public. In my opinion, this is a safety issue that could leave motorists stranded on the side of a road somewhere.
Corrective Action:
I recently bought this vehicle and there was no spare tire. I was aware there was no spare, but I was not aware none were available for purchase! My problem is that Kia has not certified a compact spare tire for this vehicle and probably wont for two model years. I understand the manufacturers can sell vehicles without a spare tire, but consumers are UNABLE to purchase a spare on their own for two model years! I believe NHTSA should at least require them to have a certified spare available for consumers to purchase before they can sell the cars to the public. In my opinion, this is a safety issue that could leave motorists stranded on the side of a road somewhere.
Additional Notes:
I recently bought this vehicle and there was no spare tire. I was aware there was no spare, but I was not aware none were available for purchase! My problem is that Kia has not certified a compact spare tire for this vehicle and probably wont for two model years. I understand the manufacturers can sell vehicles without a spare tire, but consumers are UNABLE to purchase a spare on their own for two model years! I believe NHTSA should at least require them to have a certified spare available for consumers to purchase before they can sell the cars to the public. In my opinion, this is a safety issue that could leave motorists stranded on the side of a road somewhere.
Mfg Campaign: 11581005
Recall Date: Apr 3, 2024
Kia America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
While driving on a road with a speed of 55, the driver pressed the cruise control bottom and set the cruise speed with the steering wheel cruise setting buttons (up/down). However the car set the cruise speed at 110 MPH, the driver noticed this as the car started rapidly accelerating past expected targets for cruise control. The system clearly displayed a target of 110MPH, but it is unclear why the knob controls set the target in at this value - if for example it received a signal for “up speed” that got stuck or aimed too many increments up for the button up press for the speed control target adjustment. Turning the cruise off and on didn’t clear the cached target and restarted the 110 target. The correction was to reset the whole target manually and or manually decrement by-mile down from the 110 setting. This may be indicative of a switch or software risk, or defect in cruise and speed control systems. Unclear. It has only surfaced once but this is a brand new purchase only about 3 weeks old in use.
Corrective Action:
While driving on a road with a speed of 55, the driver pressed the cruise control bottom and set the cruise speed with the steering wheel cruise setting buttons (up/down). However the car set the cruise speed at 110 MPH, the driver noticed this as the car started rapidly accelerating past expected targets for cruise control. The system clearly displayed a target of 110MPH, but it is unclear why the knob controls set the target in at this value - if for example it received a signal for “up speed” that got stuck or aimed too many increments up for the button up press for the speed control target adjustment. Turning the cruise off and on didn’t clear the cached target and restarted the 110 target. The correction was to reset the whole target manually and or manually decrement by-mile down from the 110 setting. This may be indicative of a switch or software risk, or defect in cruise and speed control systems. Unclear. It has only surfaced once but this is a brand new purchase only about 3 weeks old in use.
Additional Notes:
While driving on a road with a speed of 55, the driver pressed the cruise control bottom and set the cruise speed with the steering wheel cruise setting buttons (up/down). However the car set the cruise speed at 110 MPH, the driver noticed this as the car started rapidly accelerating past expected targets for cruise control. The system clearly displayed a target of 110MPH, but it is unclear why the knob controls set the target in at this value - if for example it received a signal for “up speed” that got stuck or aimed too many increments up for the button up press for the speed control target adjustment. Turning the cruise off and on didn’t clear the cached target and restarted the 110 target. The correction was to reset the whole target manually and or manually decrement by-mile down from the 110 setting. This may be indicative of a switch or software risk, or defect in cruise and speed control systems. Unclear. It has only surfaced once but this is a brand new purchase only about 3 weeks old in use.
Mfg Campaign: 11577663
Recall Date: Mar 15, 2024
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