Complaints & Recalls
Consumer Complaints
6 ComplaintsKtm North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Corrective Action:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Additional Notes:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Mfg Campaign: 11622695
Recall Date: Oct 30, 2024
Ktm North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Corrective Action:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Additional Notes:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Mfg Campaign: 11622695
Recall Date: Oct 30, 2024
Ktm North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Corrective Action:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Additional Notes:
The motorcycle is just over 1 year old. Has less than 1300 miles on it. The bike does not start, the manufacture is not helping the dealership work on the problem. The motorcycle has been with the dealership for more than 3 months at this point. As an adventure motorcycle, a no start problem or if the bike shuts down while riding this could be a dangerous potentially deadly situation. There is also a known issue with the cam shafts failing at low mileage also. There is an active forum and Facebook pages with thousands of members world wide that are experiencing major defects on this model with no response from the manufacture. It is one of the most expensive motorcycles in this style and it is also one of the most unreliable. Please reach out if you have any further questions or need more details to push forward. I would like the manufacture to be held accountable for their shortcomings and potentially life threatening decisions made at the expense of their customers.
Mfg Campaign: 11622695
Recall Date: Oct 30, 2024
Ktm North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brake light is not activated by front brake unless extreme pressure is applied to lever.
Corrective Action:
Brake light is not activated by front brake unless extreme pressure is applied to lever.
Additional Notes:
Brake light is not activated by front brake unless extreme pressure is applied to lever.
Mfg Campaign: 11611133
Recall Date: Aug 27, 2024
Ktm North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The bolt that holds the swingarm to the motorcycle fell off. The shaft vibrated out partially and half of the swingarm came loose which cause the rear wheel to be misaligned so the bike went down the road 'sideways'. On the forums and facebook groups, this is a common issue among owners of this model of motorcycle and it's predecessor (KTM790). Apparently, the manufacturer does NOT torque the bolts properly and apply loctite. In 40+ years of riding dozens of motorcycle, I've never had this critically important bolt fall off. This is regularly happening to owners of this model of KTM motorcycle
Corrective Action:
The bolt that holds the swingarm to the motorcycle fell off. The shaft vibrated out partially and half of the swingarm came loose which cause the rear wheel to be misaligned so the bike went down the road 'sideways'. On the forums and facebook groups, this is a common issue among owners of this model of motorcycle and it's predecessor (KTM790). Apparently, the manufacturer does NOT torque the bolts properly and apply loctite. In 40+ years of riding dozens of motorcycle, I've never had this critically important bolt fall off. This is regularly happening to owners of this model of KTM motorcycle
Additional Notes:
The bolt that holds the swingarm to the motorcycle fell off. The shaft vibrated out partially and half of the swingarm came loose which cause the rear wheel to be misaligned so the bike went down the road 'sideways'. On the forums and facebook groups, this is a common issue among owners of this model of motorcycle and it's predecessor (KTM790). Apparently, the manufacturer does NOT torque the bolts properly and apply loctite. In 40+ years of riding dozens of motorcycle, I've never had this critically important bolt fall off. This is regularly happening to owners of this model of KTM motorcycle
Mfg Campaign: 11580842
Recall Date: Apr 3, 2024
Ktm North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Cold start issues, seemed to start on one cylinder then died 3 times, started up on the 4th try just fine
Corrective Action:
Cold start issues, seemed to start on one cylinder then died 3 times, started up on the 4th try just fine
Additional Notes:
Cold start issues, seemed to start on one cylinder then died 3 times, started up on the 4th try just fine
Mfg Campaign: 11524417
Recall Date: May 30, 2023
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