Complaints & Recalls
Consumer Complaints
7 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
Corrective Action:
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
Additional Notes:
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
Mfg Campaign: 11676540
Recall Date: Jul 28, 2025
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
Corrective Action:
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
Additional Notes:
On 7/25/25, I was rear-ended while driving my 2018 Lexus ES 300h with my child in the front seat. Despite the force of impact and resulting injuries, none of the airbags deployed. Moments after the crash, a “SRS Airbag System Malfunction” message appeared on my dashboard. That message is now gone, but airbag and seatbelt lights remain active. I suffered knee injuries from contact with the dashboard, and my child sustained a busted lip and head pain. I’m concerned that a malfunction in the airbag or supplemental restraint system contributed to these injuries. I have video evidence of the incident and in-cabin alerts. I was later advised by Toyota not to drive the vehicle until an inspection is completed, which raises additional concerns about the vehicle’s safety system. I’m reporting this because I believe this malfunction may pose a risk to others, and it should be investigated as a potential defect.
Mfg Campaign: 11676540
Recall Date: Jul 28, 2025
Toyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
27 r
Corrective Action:
27 r
Additional Notes:
27 r
Mfg Campaign: 11649758
Recall Date: Mar 21, 2025
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
This has occurred since I purchased the vehicle new. Might happen a couple of times per month. If I slightly back off from acceleration just for a split second and then decide that I can proceed, when I go back to accelerating, the engine will have no power for 2-3 seconds and then will finally return to normal function. At the same time for seconds only, a message will appear on the dash stating that the brake and accelerator have been depressed at the same time. This all happens in a matter of seconds. And the brake has never been touched! Dealer repeating tells me that can NOT happen unless i hit the brakes, and that I must get confused with the pedals...REALLY !!! Well it has happened maybe 25-30 times At the same time I have near heart failure wondering if the merging or head on traffic is going to smash into me because my acceleration has failed !!! THIS SURE SOUNDS VERY SIMILAR TO THE EXITING FUEL PUMP RECALL FOR MY VEHICLE MODEL, HOWEVER MY VIN # IS NOT LISTED. If it isn't that, then I guess it would be electronically related. This a serious danger that one doesn't know when it is going to strike next and the dealer understandably can't REPLICATE the acceleration failure. Me and my family needs some safety protection !!! HELP
Corrective Action:
This has occurred since I purchased the vehicle new. Might happen a couple of times per month. If I slightly back off from acceleration just for a split second and then decide that I can proceed, when I go back to accelerating, the engine will have no power for 2-3 seconds and then will finally return to normal function. At the same time for seconds only, a message will appear on the dash stating that the brake and accelerator have been depressed at the same time. This all happens in a matter of seconds. And the brake has never been touched! Dealer repeating tells me that can NOT happen unless i hit the brakes, and that I must get confused with the pedals...REALLY !!! Well it has happened maybe 25-30 times At the same time I have near heart failure wondering if the merging or head on traffic is going to smash into me because my acceleration has failed !!! THIS SURE SOUNDS VERY SIMILAR TO THE EXITING FUEL PUMP RECALL FOR MY VEHICLE MODEL, HOWEVER MY VIN # IS NOT LISTED. If it isn't that, then I guess it would be electronically related. This a serious danger that one doesn't know when it is going to strike next and the dealer understandably can't REPLICATE the acceleration failure. Me and my family needs some safety protection !!! HELP
Additional Notes:
This has occurred since I purchased the vehicle new. Might happen a couple of times per month. If I slightly back off from acceleration just for a split second and then decide that I can proceed, when I go back to accelerating, the engine will have no power for 2-3 seconds and then will finally return to normal function. At the same time for seconds only, a message will appear on the dash stating that the brake and accelerator have been depressed at the same time. This all happens in a matter of seconds. And the brake has never been touched! Dealer repeating tells me that can NOT happen unless i hit the brakes, and that I must get confused with the pedals...REALLY !!! Well it has happened maybe 25-30 times At the same time I have near heart failure wondering if the merging or head on traffic is going to smash into me because my acceleration has failed !!! THIS SURE SOUNDS VERY SIMILAR TO THE EXITING FUEL PUMP RECALL FOR MY VEHICLE MODEL, HOWEVER MY VIN # IS NOT LISTED. If it isn't that, then I guess it would be electronically related. This a serious danger that one doesn't know when it is going to strike next and the dealer understandably can't REPLICATE the acceleration failure. Me and my family needs some safety protection !!! HELP
Mfg Campaign: 11545990
Recall Date: Sep 22, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Corrective Action:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Additional Notes:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Mfg Campaign: 11536846
Recall Date: Aug 7, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Corrective Action:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Additional Notes:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Mfg Campaign: 11536846
Recall Date: Aug 7, 2023
Toyota Motor Corporation
Defect Description:
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
Potential Consequences:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Corrective Action:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Additional Notes:
The Heat Shield on Exhaust becomes loose, rattles and comes off while driving. Danger to to other drives behind me. See the number of complaints over here - https://www.clublexus.com/forums/rx-3rd-gen-2010-2015/863952-exhaust-heat-shield-loose-and-rattling.html
Mfg Campaign: 11536846
Recall Date: Aug 7, 2023
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