Complaints & Recalls
Consumer Complaints
6 ComplaintsToyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
All 4 tires showed the belts/cords in several places. Tire size: 235/45R18 . We took our car to our Lexus dealer for the 30,000 mile inspection and service. This car had the original manufacturer installed tires, with the tread wear showed that all 4 tires had more mileage remaining. The Lexus mechanic took photos of all is work, which included photos of the belts/cords actually visible in multiple spots on all 4 tires. We took one of these tires to show the Firestone dealer, but could not take all four. The Lexus dealer said it was not safe to drive this car on I95 at high speeds because a blow-out was quite possible, and our lives (and possible others)were in danger. So we bought and had installed four new tires in order to drive about 40 miles to our home. There were no warning messages about this (or any) problem. This problem can be confirmed by our dealer, Lexus of Warwick, Rhode Island. We called Bridgestone when we got safely home and were told that we had to drive the car to show the tire problem to a Firestone Service Center, but this was impossible since driving the car with unsafe tires was not reasonable. We have one bad tire we can show anyone, and the Lexus Service people can confirm that the same visible belt issue was bad on all four tires.
Corrective Action:
All 4 tires showed the belts/cords in several places. Tire size: 235/45R18 . We took our car to our Lexus dealer for the 30,000 mile inspection and service. This car had the original manufacturer installed tires, with the tread wear showed that all 4 tires had more mileage remaining. The Lexus mechanic took photos of all is work, which included photos of the belts/cords actually visible in multiple spots on all 4 tires. We took one of these tires to show the Firestone dealer, but could not take all four. The Lexus dealer said it was not safe to drive this car on I95 at high speeds because a blow-out was quite possible, and our lives (and possible others)were in danger. So we bought and had installed four new tires in order to drive about 40 miles to our home. There were no warning messages about this (or any) problem. This problem can be confirmed by our dealer, Lexus of Warwick, Rhode Island. We called Bridgestone when we got safely home and were told that we had to drive the car to show the tire problem to a Firestone Service Center, but this was impossible since driving the car with unsafe tires was not reasonable. We have one bad tire we can show anyone, and the Lexus Service people can confirm that the same visible belt issue was bad on all four tires.
Additional Notes:
All 4 tires showed the belts/cords in several places. Tire size: 235/45R18 . We took our car to our Lexus dealer for the 30,000 mile inspection and service. This car had the original manufacturer installed tires, with the tread wear showed that all 4 tires had more mileage remaining. The Lexus mechanic took photos of all is work, which included photos of the belts/cords actually visible in multiple spots on all 4 tires. We took one of these tires to show the Firestone dealer, but could not take all four. The Lexus dealer said it was not safe to drive this car on I95 at high speeds because a blow-out was quite possible, and our lives (and possible others)were in danger. So we bought and had installed four new tires in order to drive about 40 miles to our home. There were no warning messages about this (or any) problem. This problem can be confirmed by our dealer, Lexus of Warwick, Rhode Island. We called Bridgestone when we got safely home and were told that we had to drive the car to show the tire problem to a Firestone Service Center, but this was impossible since driving the car with unsafe tires was not reasonable. We have one bad tire we can show anyone, and the Lexus Service people can confirm that the same visible belt issue was bad on all four tires.
Mfg Campaign: 11669591
Recall Date: Jun 26, 2025
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
I had my vehicle serviced at Westside Lexus on March 20, 2024. My vehicle, a 2022 Lexus 300h F Sport, was brought in for 20,000-mile service, and not only has the issue not been resolved, but it has also led to a dangerous situation that could have resulted in serious and potentially fatal harm. To elaborate, after the service, I noticed that the car did not drive as smoothly nor sound as quiet as normal for my hybrid vehicle. I also heard noise as I entered/exited the driveway, drove over speed bumps, backed up, and exited the vehicle. This noise was similar to my experience after a prior service appointment when I noticed on the highway that my rear passenger tire was wobbly, posing a significant risk to my family’s safety and that of others on the road. As with my previous experience, I heard more noise and what sounded like loose parts after a few weeks. When I checked, my rear passenger tire was loose again. As a 15-year Toyota owner, I trusted Lexus for its reputation for safety, dependability, quality, and customer care, but this experience has shaken my confidence in your brand. For each service appointment, I consent to the recommended services. It is unacceptable for a Lexus service center to return a vehicle in a condition that is unsafe to drive. Here are the details of my service visit: · Service Date: March 20, 2024 · Work Order Number: 687595 · Vehicle Mileage: 20,105 · Description of Service Performed: 20,000-mile service and four-wheel alignment Upon discovering the issue and having Lexus Roadside Assistance tow the vehicle back to the dealership.
Corrective Action:
I had my vehicle serviced at Westside Lexus on March 20, 2024. My vehicle, a 2022 Lexus 300h F Sport, was brought in for 20,000-mile service, and not only has the issue not been resolved, but it has also led to a dangerous situation that could have resulted in serious and potentially fatal harm. To elaborate, after the service, I noticed that the car did not drive as smoothly nor sound as quiet as normal for my hybrid vehicle. I also heard noise as I entered/exited the driveway, drove over speed bumps, backed up, and exited the vehicle. This noise was similar to my experience after a prior service appointment when I noticed on the highway that my rear passenger tire was wobbly, posing a significant risk to my family’s safety and that of others on the road. As with my previous experience, I heard more noise and what sounded like loose parts after a few weeks. When I checked, my rear passenger tire was loose again. As a 15-year Toyota owner, I trusted Lexus for its reputation for safety, dependability, quality, and customer care, but this experience has shaken my confidence in your brand. For each service appointment, I consent to the recommended services. It is unacceptable for a Lexus service center to return a vehicle in a condition that is unsafe to drive. Here are the details of my service visit: · Service Date: March 20, 2024 · Work Order Number: 687595 · Vehicle Mileage: 20,105 · Description of Service Performed: 20,000-mile service and four-wheel alignment Upon discovering the issue and having Lexus Roadside Assistance tow the vehicle back to the dealership.
Additional Notes:
I had my vehicle serviced at Westside Lexus on March 20, 2024. My vehicle, a 2022 Lexus 300h F Sport, was brought in for 20,000-mile service, and not only has the issue not been resolved, but it has also led to a dangerous situation that could have resulted in serious and potentially fatal harm. To elaborate, after the service, I noticed that the car did not drive as smoothly nor sound as quiet as normal for my hybrid vehicle. I also heard noise as I entered/exited the driveway, drove over speed bumps, backed up, and exited the vehicle. This noise was similar to my experience after a prior service appointment when I noticed on the highway that my rear passenger tire was wobbly, posing a significant risk to my family’s safety and that of others on the road. As with my previous experience, I heard more noise and what sounded like loose parts after a few weeks. When I checked, my rear passenger tire was loose again. As a 15-year Toyota owner, I trusted Lexus for its reputation for safety, dependability, quality, and customer care, but this experience has shaken my confidence in your brand. For each service appointment, I consent to the recommended services. It is unacceptable for a Lexus service center to return a vehicle in a condition that is unsafe to drive. Here are the details of my service visit: · Service Date: March 20, 2024 · Work Order Number: 687595 · Vehicle Mileage: 20,105 · Description of Service Performed: 20,000-mile service and four-wheel alignment Upon discovering the issue and having Lexus Roadside Assistance tow the vehicle back to the dealership.
Mfg Campaign: 11631883
Recall Date: Dec 20, 2024
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2022 Lexus ES300 Hybrid. The contact stated that while operating the vehicle the driver's side seat belt would not extend out and the driver was unable to access and latch the seat belt. The contact indicated that the failure was intermittent and during the failure, audible alarms were activated and warning messages were displayed. After restarting the vehicle the failure had self-corrected. The vehicle was taken to the local dealer who replaced the seat belt assembly but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 50.
Corrective Action:
The contact owns a 2022 Lexus ES300 Hybrid. The contact stated that while operating the vehicle the driver's side seat belt would not extend out and the driver was unable to access and latch the seat belt. The contact indicated that the failure was intermittent and during the failure, audible alarms were activated and warning messages were displayed. After restarting the vehicle the failure had self-corrected. The vehicle was taken to the local dealer who replaced the seat belt assembly but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 50.
Additional Notes:
The contact owns a 2022 Lexus ES300 Hybrid. The contact stated that while operating the vehicle the driver's side seat belt would not extend out and the driver was unable to access and latch the seat belt. The contact indicated that the failure was intermittent and during the failure, audible alarms were activated and warning messages were displayed. After restarting the vehicle the failure had self-corrected. The vehicle was taken to the local dealer who replaced the seat belt assembly but the failure continued to occur. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 50.
Mfg Campaign: 11609902
Recall Date: Aug 21, 2024
Toyota Motor Corporation
Defect Description:
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
Potential Consequences:
The contact owns a 2022 Lexus ES350. The contact stated that while driving at undisclosed speeds, the TPMS warning light illuminated. The contact stated that when the vehicle was taken to add air to the tire with the required 35 PSI, the TPMS warning light was turned off independently. The contact stated that the TPMS warning light illuminated again and when the required 35 PSI was in the tires the warning light illuminated, stating that the tire pressure was low. The vehicle was taken to the dealer, where the failure with the sensors or tires was not determined. The failure recurred several times. The vehicle was taken to the same dealer several times, where the cause of the failure was not determined; however, the dealer replaced the tire pressure sensors to indicate the tire was low at 29 PSI instead of the required 35 PSI. The manufacturer was made aware of the failure. The failure mileage was approximately 13,615.
Corrective Action:
The contact owns a 2022 Lexus ES350. The contact stated that while driving at undisclosed speeds, the TPMS warning light illuminated. The contact stated that when the vehicle was taken to add air to the tire with the required 35 PSI, the TPMS warning light was turned off independently. The contact stated that the TPMS warning light illuminated again and when the required 35 PSI was in the tires the warning light illuminated, stating that the tire pressure was low. The vehicle was taken to the dealer, where the failure with the sensors or tires was not determined. The failure recurred several times. The vehicle was taken to the same dealer several times, where the cause of the failure was not determined; however, the dealer replaced the tire pressure sensors to indicate the tire was low at 29 PSI instead of the required 35 PSI. The manufacturer was made aware of the failure. The failure mileage was approximately 13,615.
Additional Notes:
The contact owns a 2022 Lexus ES350. The contact stated that while driving at undisclosed speeds, the TPMS warning light illuminated. The contact stated that when the vehicle was taken to add air to the tire with the required 35 PSI, the TPMS warning light was turned off independently. The contact stated that the TPMS warning light illuminated again and when the required 35 PSI was in the tires the warning light illuminated, stating that the tire pressure was low. The vehicle was taken to the dealer, where the failure with the sensors or tires was not determined. The failure recurred several times. The vehicle was taken to the same dealer several times, where the cause of the failure was not determined; however, the dealer replaced the tire pressure sensors to indicate the tire was low at 29 PSI instead of the required 35 PSI. The manufacturer was made aware of the failure. The failure mileage was approximately 13,615.
Mfg Campaign: 11580659
Recall Date: Apr 2, 2024
Toyota Motor Corporation
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Corrective Action:
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Additional Notes:
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Mfg Campaign: 11543932
Recall Date: Sep 11, 2023
Toyota Motor Corporation
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Corrective Action:
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Additional Notes:
I purchased my car approximately four months ago, and the lights on my dash began blinking there was a warning to clean parking sensors. I went to the dealership to see what this meant. They stated I have a missing sensor and immediately stated it was not covered under warranty. I haven’t had any wrecks or bumps on my car. I asked if it could be a default with the glue that holds the sensor in place. The manager said that’s not possible someone had to push the sensor out. He continued to state they have had several cars come in with the same issue and people are pushing them out. This has caused warning lights to come on in the vehicle due to this default the dealership stated it was a wear and tear and would not be covered under warranty. It also causes the car to beep as if you are going to hit something every time you start he car. Even if you turn off the system, it still beeps and blinks as if your car will shut down. the parking sensors are defective in the sense that they are not secure and being installed which is causing repair approximately $900-$1000. I stated it has been extremely hotter than normal with a consistent temperature oaf 102+ in Arkansas. He was not open to the fact and basically said pay or leave. He refused to give me an estimate on the cost unless I paid the $100 diagnostic fee. I feel that if several people have been in for the same reason it’s should definitely mean there is something defective with the front bumper sensors. I have not even drove 10000 miles and now there is a repair not to my fault that I am having to pay as if the car is t expensive enough. I believe there needs to be some sort of recall on. This section with how they are installed. He said they glue them on the back side and glue does melt..please look into this.
Mfg Campaign: 11543932
Recall Date: Sep 11, 2023
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