Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Mirai, Lexus LS500, LS500H, 2023-2024 Lexus ES250, ES300H, ES350, 2024 Lexus LC500, and LC500H vehicles equipped with a Panoramic View Monitor (PVM) system. Due to incorrect programming of the parking-assist electronic control unit (ECU) software, the rearview camera image may not immediately display within a couple of seconds after the shifter is placed into reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24TA01 / 24LA01
Recall Date: Feb 21, 2024
Consumer Complaints
6 ComplaintsToyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2024 Lexus ES300H. The contact stated while the vehicle was parked, the contact noticed that the driver's side air bag cover was detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for inspection on the following day. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,072.
Corrective Action:
The contact owns a 2024 Lexus ES300H. The contact stated while the vehicle was parked, the contact noticed that the driver's side air bag cover was detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for inspection on the following day. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,072.
Additional Notes:
The contact owns a 2024 Lexus ES300H. The contact stated while the vehicle was parked, the contact noticed that the driver's side air bag cover was detached. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled for inspection on the following day. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,072.
Mfg Campaign: 11631157
Recall Date: Dec 17, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix issue. Video from I-phone is MAV file and will not upload. I can send it upon request by text or email
Corrective Action:
Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix issue. Video from I-phone is MAV file and will not upload. I can send it upon request by text or email
Additional Notes:
Vehicle Blind Spot indicator did not come on while car was on side of Vehicle on trip to Atlanta. If car did not honk we surely would have had an accident. I started to monitor when the light came on and noticed in was extremely inconsistent with respect to how for an approaching vehicle was from ours before activating. Sometimes it would come on 3 or more car lengths before reaching our bumper, sometimes after car was 1/3 of the way past our bumper, sometimes not before car was completely in blindspot or later. I filmed this but was only able to show the caring distances, and could not get an example of completely in blindspot with monitor not activated. Dealer and Lexus refuse to fix issue. Video from I-phone is MAV file and will not upload. I can send it upon request by text or email
Mfg Campaign: 11614553
Recall Date: Sep 14, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was able to reproduce the issue. When accelerating from a stop, but not yet passing 7 mph (typically 3-5mph registering on the speedometer), then suddenly braking, the brakes do not immediately engage, but rather engage after several seconds have passed. The system/vehicle is available for inspection upon request. The vehicle did not stop (as the brakes weren't applied) causing a collision. I am able to reproduce the issue in the vehicle. No inspection has yet taken place. No warning lamps or other vehicle messages appeared prior to or following the braking failure and the resulting collision. This undocumented behavior was not noted prior to the failure resulting in a collision. Normal driving conditions would not expose the failure. Limited video is available upon request.
Corrective Action:
I was able to reproduce the issue. When accelerating from a stop, but not yet passing 7 mph (typically 3-5mph registering on the speedometer), then suddenly braking, the brakes do not immediately engage, but rather engage after several seconds have passed. The system/vehicle is available for inspection upon request. The vehicle did not stop (as the brakes weren't applied) causing a collision. I am able to reproduce the issue in the vehicle. No inspection has yet taken place. No warning lamps or other vehicle messages appeared prior to or following the braking failure and the resulting collision. This undocumented behavior was not noted prior to the failure resulting in a collision. Normal driving conditions would not expose the failure. Limited video is available upon request.
Additional Notes:
I was able to reproduce the issue. When accelerating from a stop, but not yet passing 7 mph (typically 3-5mph registering on the speedometer), then suddenly braking, the brakes do not immediately engage, but rather engage after several seconds have passed. The system/vehicle is available for inspection upon request. The vehicle did not stop (as the brakes weren't applied) causing a collision. I am able to reproduce the issue in the vehicle. No inspection has yet taken place. No warning lamps or other vehicle messages appeared prior to or following the braking failure and the resulting collision. This undocumented behavior was not noted prior to the failure resulting in a collision. Normal driving conditions would not expose the failure. Limited video is available upon request.
Mfg Campaign: 11611602
Recall Date: Aug 29, 2024
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The vehicle's speedometer shows an inaccurate reading, up to 7MPH less than the actual speed. This has been verified multiple times, measured against WAZE and a speedometer app. At lower speeds, i.e., less than 30MPH, the divergence between the speedometer and the true speed is 1-3MPH. At medium speeds, between 40-60MPH, the divergence is 5-7MPH. At highway speeds, the speedometer initially shows the same larger divergence but after several minutes starts to converge to within 1-2 MPH of the apps. The convergence disappears shortly after the vehicle slows down. The vehicle was brought into the dealership for repair but they said nothing was wrong. At that time, I was provided a loaner vehicle of the same make and model, and its speedometer matched WAZE perfectly at all speeds. I then contacted Lexus customer service, who opened up a case number. I uploaded photos and videos to Lexus documenting the problem. Lexus has now advised me by telephone (representative was "Israel") that they have closed the case based on what the dealer said, and further, that they will not recognize or rely on a third-party application such as Waze. They refused to provide me with an email or letter confirming this; all I have is a screenshot of the Lexus support platform showing the case has been closed. I believe this is a serious safety issue, and I am shocked that Lexus refuses to acknowledge or repair this. I have attached the photos provided to Lexus, screen shots of the two Lexus support cases, both stating "case closed", and the Lexus dealer invoice showing that the problem was brought to their attention (page 3 of the invoice). I am unable to upload the videos (2 x 1 minute long, one on a city street and one on an interstate) as they are larger than your system allows. If you can provide an alternate method to upload them I will be happy to do so. The vehicle is available for inspection and testing at your convenience. I hope your agency can assist with this issue.
Corrective Action:
The vehicle's speedometer shows an inaccurate reading, up to 7MPH less than the actual speed. This has been verified multiple times, measured against WAZE and a speedometer app. At lower speeds, i.e., less than 30MPH, the divergence between the speedometer and the true speed is 1-3MPH. At medium speeds, between 40-60MPH, the divergence is 5-7MPH. At highway speeds, the speedometer initially shows the same larger divergence but after several minutes starts to converge to within 1-2 MPH of the apps. The convergence disappears shortly after the vehicle slows down. The vehicle was brought into the dealership for repair but they said nothing was wrong. At that time, I was provided a loaner vehicle of the same make and model, and its speedometer matched WAZE perfectly at all speeds. I then contacted Lexus customer service, who opened up a case number. I uploaded photos and videos to Lexus documenting the problem. Lexus has now advised me by telephone (representative was "Israel") that they have closed the case based on what the dealer said, and further, that they will not recognize or rely on a third-party application such as Waze. They refused to provide me with an email or letter confirming this; all I have is a screenshot of the Lexus support platform showing the case has been closed. I believe this is a serious safety issue, and I am shocked that Lexus refuses to acknowledge or repair this. I have attached the photos provided to Lexus, screen shots of the two Lexus support cases, both stating "case closed", and the Lexus dealer invoice showing that the problem was brought to their attention (page 3 of the invoice). I am unable to upload the videos (2 x 1 minute long, one on a city street and one on an interstate) as they are larger than your system allows. If you can provide an alternate method to upload them I will be happy to do so. The vehicle is available for inspection and testing at your convenience. I hope your agency can assist with this issue.
Additional Notes:
The vehicle's speedometer shows an inaccurate reading, up to 7MPH less than the actual speed. This has been verified multiple times, measured against WAZE and a speedometer app. At lower speeds, i.e., less than 30MPH, the divergence between the speedometer and the true speed is 1-3MPH. At medium speeds, between 40-60MPH, the divergence is 5-7MPH. At highway speeds, the speedometer initially shows the same larger divergence but after several minutes starts to converge to within 1-2 MPH of the apps. The convergence disappears shortly after the vehicle slows down. The vehicle was brought into the dealership for repair but they said nothing was wrong. At that time, I was provided a loaner vehicle of the same make and model, and its speedometer matched WAZE perfectly at all speeds. I then contacted Lexus customer service, who opened up a case number. I uploaded photos and videos to Lexus documenting the problem. Lexus has now advised me by telephone (representative was "Israel") that they have closed the case based on what the dealer said, and further, that they will not recognize or rely on a third-party application such as Waze. They refused to provide me with an email or letter confirming this; all I have is a screenshot of the Lexus support platform showing the case has been closed. I believe this is a serious safety issue, and I am shocked that Lexus refuses to acknowledge or repair this. I have attached the photos provided to Lexus, screen shots of the two Lexus support cases, both stating "case closed", and the Lexus dealer invoice showing that the problem was brought to their attention (page 3 of the invoice). I am unable to upload the videos (2 x 1 minute long, one on a city street and one on an interstate) as they are larger than your system allows. If you can provide an alternate method to upload them I will be happy to do so. The vehicle is available for inspection and testing at your convenience. I hope your agency can assist with this issue.
Mfg Campaign: 11587600
Recall Date: May 8, 2024
Toyota Motor Corporation
Defect Description:
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11576863
Recall Date: Mar 12, 2024
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The two side mirrors do not show cars coming up on the side while driving by yellow warning light. It also does not show the turn signal lights when they are turned on left and right. It seems the side sensors are not working.
Corrective Action:
The two side mirrors do not show cars coming up on the side while driving by yellow warning light. It also does not show the turn signal lights when they are turned on left and right. It seems the side sensors are not working.
Additional Notes:
The two side mirrors do not show cars coming up on the side while driving by yellow warning light. It also does not show the turn signal lights when they are turned on left and right. It seems the side sensors are not working.
Mfg Campaign: 11556838
Recall Date: Nov 26, 2023
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