Complaints & Recalls
Consumer Complaints
4 ComplaintsToyota Motor Corporation
Defect Description:
SUSPENSION
Potential Consequences:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Corrective Action:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Additional Notes:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Mfg Campaign: 11527863
Recall Date: Jun 20, 2023
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Corrective Action:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Additional Notes:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Mfg Campaign: 11527863
Recall Date: Jun 20, 2023
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Corrective Action:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Additional Notes:
The tires keep coming out of alignment which causes vehicle vibration, a pull to the left and premature wearing of the tires that then have to be replaced every 10-20K miles. Lexus is aware the IS series cars wear tires this way but state its bc this is a high performance vehicle. The vehicle vibration and driveline issues can get bad enough that it could pull a vehicle into a different lane potentially causing an accident. Had it into the Lexus dealership 6+ times for this and after replacement of tires (on 2nd visit) to the recommended tires for my vehicle, it still keeps happening. Then I take it in again and again, technician still can't find an issue and then they just rebalance and align the tires again. Then it's out of alignment again within a week to week and a half. Found out not long ago that the original owner also reported this EXACT same issue at 5K miles. Manufacturer has not inspected it to my knowledge but TONS of people in the clublexus.com forum mention this same issue continuously.
Mfg Campaign: 11527863
Recall Date: Jun 20, 2023
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
Airbags failed to deploy after the car went thru a brick wall at 35 miles per hour. Front impact crash. Car fax report reflects no prior accident. Vehicle was still under warranty & had the “auto nation 162 point check” June 2020 by Tampa Florida by Lexis of Tampa. NOT a single air bag deployed.
Corrective Action:
Airbags failed to deploy after the car went thru a brick wall at 35 miles per hour. Front impact crash. Car fax report reflects no prior accident. Vehicle was still under warranty & had the “auto nation 162 point check” June 2020 by Tampa Florida by Lexis of Tampa. NOT a single air bag deployed.
Additional Notes:
Airbags failed to deploy after the car went thru a brick wall at 35 miles per hour. Front impact crash. Car fax report reflects no prior accident. Vehicle was still under warranty & had the “auto nation 162 point check” June 2020 by Tampa Florida by Lexis of Tampa. NOT a single air bag deployed.
Mfg Campaign: 11492444
Recall Date: Nov 5, 2022
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