Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2021 Lexus LS500 and 2018-2020 Lexus LS500 Hybrid vehicles equipped with the "Executive Package." The front passenger seat may have been assembled with interference between internal parts that can cause the Occupant Classification System (OCS) sensor to incorrectly detect the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24LA03
Recall Date: Apr 17, 2024
Consumer Complaints
3 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was driving and my sunroof exploded sounding like a gun shot. The sunroof shattered and was blown apart on all 4 sides. Glass fell in my face and all over me
Corrective Action:
I was driving and my sunroof exploded sounding like a gun shot. The sunroof shattered and was blown apart on all 4 sides. Glass fell in my face and all over me
Additional Notes:
I was driving and my sunroof exploded sounding like a gun shot. The sunroof shattered and was blown apart on all 4 sides. Glass fell in my face and all over me
Mfg Campaign: 11654618
Recall Date: Apr 14, 2025
Toyota Motor Corporation
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
OEM Bridgestone Turanza EL440 RFT 245/45 R20 These tires have not retained recommended air pressure for more than a few weeks at a time since new. Inspection earlier this year by a Bridgestone dealer found no problem with a tire that had lost 5 psi in a week. The tire subsequently began making a rotational noise that the Lexus dealer diagnosed as a slipped belt. Having replaced the defective tire, I now have the same noise symptoms arising in another tire. The dealer can find no reason for the chronic air loss in the two left side tires which, given the developing rotational noise, I expect will soon have similar belt failure. Dealer personnel admit that these tires are problematic. Bridgestone customer service has been unresponsive.
Corrective Action:
OEM Bridgestone Turanza EL440 RFT 245/45 R20 These tires have not retained recommended air pressure for more than a few weeks at a time since new. Inspection earlier this year by a Bridgestone dealer found no problem with a tire that had lost 5 psi in a week. The tire subsequently began making a rotational noise that the Lexus dealer diagnosed as a slipped belt. Having replaced the defective tire, I now have the same noise symptoms arising in another tire. The dealer can find no reason for the chronic air loss in the two left side tires which, given the developing rotational noise, I expect will soon have similar belt failure. Dealer personnel admit that these tires are problematic. Bridgestone customer service has been unresponsive.
Additional Notes:
OEM Bridgestone Turanza EL440 RFT 245/45 R20 These tires have not retained recommended air pressure for more than a few weeks at a time since new. Inspection earlier this year by a Bridgestone dealer found no problem with a tire that had lost 5 psi in a week. The tire subsequently began making a rotational noise that the Lexus dealer diagnosed as a slipped belt. Having replaced the defective tire, I now have the same noise symptoms arising in another tire. The dealer can find no reason for the chronic air loss in the two left side tires which, given the developing rotational noise, I expect will soon have similar belt failure. Dealer personnel admit that these tires are problematic. Bridgestone customer service has been unresponsive.
Mfg Campaign: 11626674
Recall Date: Nov 21, 2024
Toyota Motor Corporation
Defect Description:
WHEELS
Potential Consequences:
The car slipped because of tread wear on the inner side of all four tires. Car has manufacturer installed tires.
Corrective Action:
The car slipped because of tread wear on the inner side of all four tires. Car has manufacturer installed tires.
Additional Notes:
The car slipped because of tread wear on the inner side of all four tires. Car has manufacturer installed tires.
Mfg Campaign: 11565488
Recall Date: Jan 14, 2024
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