Complaints & Recalls
Consumer Complaints
20 ComplaintsToyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Coming down a steep, narrow, long driveway leading from a private home on a hill, and moving forward in low gear, I allege that the brakes failed. After 3-5 attempts at braking, we came off the cement driveway as we accelerated and slid off the side of the hill, turning over onto the driver's side of the car and coming to rest near a dropoff, held by the branches of an oak tree. Fire engines came, and the Jaws of Life were applied, basically demolishing the car (which did hold together as we slid along). The seat belts also did their job. The car was removed from the towing yard in Grover Beach, CA, to Fresno, CA, whereupon the car's computer was inspected by an engineer hired by Lexus. He reported no failures. Besides me, the driver, there were two other occupants. My sister has sustained whiplash, and her boyfriend is having some pain in his hip. I seem to be fine. The other occupants were held in place by the seat belts. I was held by my belt and was also resting against the side air bag on the driver's door. The passenger's front side air bag also deployed. There is no confirmation of a problem by the dealer or an independent service center, unless the engineer counts as independent. Other than the engineer, I don't know of any inspection of the vehicle. The Highway Patrol was on the scene but did not write a report as we were on private property. No warning lamps came on that I observed.
Corrective Action:
Coming down a steep, narrow, long driveway leading from a private home on a hill, and moving forward in low gear, I allege that the brakes failed. After 3-5 attempts at braking, we came off the cement driveway as we accelerated and slid off the side of the hill, turning over onto the driver's side of the car and coming to rest near a dropoff, held by the branches of an oak tree. Fire engines came, and the Jaws of Life were applied, basically demolishing the car (which did hold together as we slid along). The seat belts also did their job. The car was removed from the towing yard in Grover Beach, CA, to Fresno, CA, whereupon the car's computer was inspected by an engineer hired by Lexus. He reported no failures. Besides me, the driver, there were two other occupants. My sister has sustained whiplash, and her boyfriend is having some pain in his hip. I seem to be fine. The other occupants were held in place by the seat belts. I was held by my belt and was also resting against the side air bag on the driver's door. The passenger's front side air bag also deployed. There is no confirmation of a problem by the dealer or an independent service center, unless the engineer counts as independent. Other than the engineer, I don't know of any inspection of the vehicle. The Highway Patrol was on the scene but did not write a report as we were on private property. No warning lamps came on that I observed.
Additional Notes:
Coming down a steep, narrow, long driveway leading from a private home on a hill, and moving forward in low gear, I allege that the brakes failed. After 3-5 attempts at braking, we came off the cement driveway as we accelerated and slid off the side of the hill, turning over onto the driver's side of the car and coming to rest near a dropoff, held by the branches of an oak tree. Fire engines came, and the Jaws of Life were applied, basically demolishing the car (which did hold together as we slid along). The seat belts also did their job. The car was removed from the towing yard in Grover Beach, CA, to Fresno, CA, whereupon the car's computer was inspected by an engineer hired by Lexus. He reported no failures. Besides me, the driver, there were two other occupants. My sister has sustained whiplash, and her boyfriend is having some pain in his hip. I seem to be fine. The other occupants were held in place by the seat belts. I was held by my belt and was also resting against the side air bag on the driver's door. The passenger's front side air bag also deployed. There is no confirmation of a problem by the dealer or an independent service center, unless the engineer counts as independent. Other than the engineer, I don't know of any inspection of the vehicle. The Highway Patrol was on the scene but did not write a report as we were on private property. No warning lamps came on that I observed.
Mfg Campaign: 11653067
Recall Date: Apr 6, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Mfg Campaign: 11650192
Recall Date: Mar 24, 2025
Toyota Motor Corporation
Defect Description:
TRACTION CONTROL SYSTEM
Potential Consequences:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Mfg Campaign: 11650192
Recall Date: Mar 24, 2025
Toyota Motor Corporation
Defect Description:
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Potential Consequences:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Corrective Action:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Additional Notes:
The contact owns a 2021 Lexus NX300. The contact stated that while driving at various speeds, the vehicle slowly lost automotive power and decelerated. The contact pulled over to the shoulder of the roadway and restarted the vehicle to continue driving normally. The contact stated that the check engine, traction control, and Service Soon warning lights remained illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 40,000.
Mfg Campaign: 11650192
Recall Date: Mar 24, 2025
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
The passenger airbag light is constantly on. When no one is sitting on the chair, the light states that the air bag is off and when someone is sitting in the chair, the airbag light states that it is on. I just purchased this used car a month ago from a Toyota dealership. Two weeks in with no accident whatsoever, the problem had occurred. I noticed the airbag light turned on when I first purchased the car but it would quickly turned off completely after a while.
Corrective Action:
The passenger airbag light is constantly on. When no one is sitting on the chair, the light states that the air bag is off and when someone is sitting in the chair, the airbag light states that it is on. I just purchased this used car a month ago from a Toyota dealership. Two weeks in with no accident whatsoever, the problem had occurred. I noticed the airbag light turned on when I first purchased the car but it would quickly turned off completely after a while.
Additional Notes:
The passenger airbag light is constantly on. When no one is sitting on the chair, the light states that the air bag is off and when someone is sitting in the chair, the airbag light states that it is on. I just purchased this used car a month ago from a Toyota dealership. Two weeks in with no accident whatsoever, the problem had occurred. I noticed the airbag light turned on when I first purchased the car but it would quickly turned off completely after a while.
Mfg Campaign: 11642887
Recall Date: Feb 15, 2025
Toyota Motor Corporation
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2021 Lexus NX300. The contact stated that while the vehicle was parked, his father heard the car alarm sounding off. The contact went to inspect the vehicle and saw that sunroof glass had shattered. The contact stated that he reviewed the home security footage and observed that the sunroof glass had not been impacted by an object for the sunroof glass to shatter. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 37,718.
Corrective Action:
The contact owns a 2021 Lexus NX300. The contact stated that while the vehicle was parked, his father heard the car alarm sounding off. The contact went to inspect the vehicle and saw that sunroof glass had shattered. The contact stated that he reviewed the home security footage and observed that the sunroof glass had not been impacted by an object for the sunroof glass to shatter. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 37,718.
Additional Notes:
The contact owns a 2021 Lexus NX300. The contact stated that while the vehicle was parked, his father heard the car alarm sounding off. The contact went to inspect the vehicle and saw that sunroof glass had shattered. The contact stated that he reviewed the home security footage and observed that the sunroof glass had not been impacted by an object for the sunroof glass to shatter. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 37,718.
Mfg Campaign: 11621943
Recall Date: Oct 25, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The left-hand side outer rear-view mirror vibrates while driving causing safety hazard as it is difficult to clearly see cars behind, or potentially passing while the glass is shaking; yes it is risky; the Lexus dealer in Frederick CO has confirmed the problem. There is currently a warning for other years with the same problem; this is a 2021 NX 300
Corrective Action:
The left-hand side outer rear-view mirror vibrates while driving causing safety hazard as it is difficult to clearly see cars behind, or potentially passing while the glass is shaking; yes it is risky; the Lexus dealer in Frederick CO has confirmed the problem. There is currently a warning for other years with the same problem; this is a 2021 NX 300
Additional Notes:
The left-hand side outer rear-view mirror vibrates while driving causing safety hazard as it is difficult to clearly see cars behind, or potentially passing while the glass is shaking; yes it is risky; the Lexus dealer in Frederick CO has confirmed the problem. There is currently a warning for other years with the same problem; this is a 2021 NX 300
Mfg Campaign: 11619198
Recall Date: Oct 10, 2024
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My sunroof exploded outward while I was driving on the highway. It sounded like a gunshot and sent glass flying everywhere. There was no prior damage to the sunroof which is why I fully believe the materials- glass and frame were defective which led to the explosion
Corrective Action:
My sunroof exploded outward while I was driving on the highway. It sounded like a gunshot and sent glass flying everywhere. There was no prior damage to the sunroof which is why I fully believe the materials- glass and frame were defective which led to the explosion
Additional Notes:
My sunroof exploded outward while I was driving on the highway. It sounded like a gunshot and sent glass flying everywhere. There was no prior damage to the sunroof which is why I fully believe the materials- glass and frame were defective which led to the explosion
Mfg Campaign: 11609078
Recall Date: Aug 16, 2024
Toyota Motor Corporation
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
As I was driving, , I suddenly heard a very loud noise. I didn’t know what it was till I was going to turn to look at the side view mirror of any cars or pedestrians passing. Then only I realized it was my right view mirror that suddenly blew up.. I was lucky that it didn’t blew up in crosswalk where people were standing or waiting to cross because the fragments could have hit anyone..
Corrective Action:
As I was driving, , I suddenly heard a very loud noise. I didn’t know what it was till I was going to turn to look at the side view mirror of any cars or pedestrians passing. Then only I realized it was my right view mirror that suddenly blew up.. I was lucky that it didn’t blew up in crosswalk where people were standing or waiting to cross because the fragments could have hit anyone..
Additional Notes:
As I was driving, , I suddenly heard a very loud noise. I didn’t know what it was till I was going to turn to look at the side view mirror of any cars or pedestrians passing. Then only I realized it was my right view mirror that suddenly blew up.. I was lucky that it didn’t blew up in crosswalk where people were standing or waiting to cross because the fragments could have hit anyone..
Mfg Campaign: 11606265
Recall Date: Aug 3, 2024
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
I am writing to express my deep disappointment with the service I have received regarding my 2021 Lexus NX 300, which I purchased pre-owned in October 2022 with approximately 8,000 miles. I trusted in Lexus's renowned reputation for luxury, dependability, and premium comfort. However, my experience with your service department has significantly diminished that trust. Since my initial report of a recurring issue with the braking system on [XXX], 2023, where I heard a cracking sound in the tire and brake area as if the brakes and wheels were about to fail, I have made multiple visits to the dealership. These visits include: [XXX], 2023: Initial concern reported. No findings were made. [XXX], 2023: Returned to the dealership, noise was noticed, and advised that the braking pins required replacing. Left the dealership with a louder noise issue. [XXX], 2023: Christopher Villacreses acknowledged a few complaints regarding the braking system but stated there was no solution and no recall on the vehicle. When questioned about persistent issues, he advised to bring the car back but was unsure if it would be covered under warranty. [XXX], 2024: After filing a complaint with Corporate, Tim, the Master Technician, was assigned to check the vehicle. I was provided with a loaner car for a week. Upon returning, no explanation of the problem was given, despite my deep concerns for my family's safety. [XXX], 2024: Following a complaint with NCDS, Lexus replaced all brakes on the vehicle. However, the problem persisted and seemingly worsened. Despite five subsequent visits and repeated attempts to address the issue, including replacing the brake kits, pins, and all four brake pads, the problem remains unresolved. I am in fear that my brakes may fail while driving, potentially causing injury to my family or others due to this defect. I feel manipulated by the corporation's lack of transparency regarding the issue, and I no feel safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to express my deep disappointment with the service I have received regarding my 2021 Lexus NX 300, which I purchased pre-owned in October 2022 with approximately 8,000 miles. I trusted in Lexus's renowned reputation for luxury, dependability, and premium comfort. However, my experience with your service department has significantly diminished that trust. Since my initial report of a recurring issue with the braking system on [XXX], 2023, where I heard a cracking sound in the tire and brake area as if the brakes and wheels were about to fail, I have made multiple visits to the dealership. These visits include: [XXX], 2023: Initial concern reported. No findings were made. [XXX], 2023: Returned to the dealership, noise was noticed, and advised that the braking pins required replacing. Left the dealership with a louder noise issue. [XXX], 2023: Christopher Villacreses acknowledged a few complaints regarding the braking system but stated there was no solution and no recall on the vehicle. When questioned about persistent issues, he advised to bring the car back but was unsure if it would be covered under warranty. [XXX], 2024: After filing a complaint with Corporate, Tim, the Master Technician, was assigned to check the vehicle. I was provided with a loaner car for a week. Upon returning, no explanation of the problem was given, despite my deep concerns for my family's safety. [XXX], 2024: Following a complaint with NCDS, Lexus replaced all brakes on the vehicle. However, the problem persisted and seemingly worsened. Despite five subsequent visits and repeated attempts to address the issue, including replacing the brake kits, pins, and all four brake pads, the problem remains unresolved. I am in fear that my brakes may fail while driving, potentially causing injury to my family or others due to this defect. I feel manipulated by the corporation's lack of transparency regarding the issue, and I no feel safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to express my deep disappointment with the service I have received regarding my 2021 Lexus NX 300, which I purchased pre-owned in October 2022 with approximately 8,000 miles. I trusted in Lexus's renowned reputation for luxury, dependability, and premium comfort. However, my experience with your service department has significantly diminished that trust. Since my initial report of a recurring issue with the braking system on [XXX], 2023, where I heard a cracking sound in the tire and brake area as if the brakes and wheels were about to fail, I have made multiple visits to the dealership. These visits include: [XXX], 2023: Initial concern reported. No findings were made. [XXX], 2023: Returned to the dealership, noise was noticed, and advised that the braking pins required replacing. Left the dealership with a louder noise issue. [XXX], 2023: Christopher Villacreses acknowledged a few complaints regarding the braking system but stated there was no solution and no recall on the vehicle. When questioned about persistent issues, he advised to bring the car back but was unsure if it would be covered under warranty. [XXX], 2024: After filing a complaint with Corporate, Tim, the Master Technician, was assigned to check the vehicle. I was provided with a loaner car for a week. Upon returning, no explanation of the problem was given, despite my deep concerns for my family's safety. [XXX], 2024: Following a complaint with NCDS, Lexus replaced all brakes on the vehicle. However, the problem persisted and seemingly worsened. Despite five subsequent visits and repeated attempts to address the issue, including replacing the brake kits, pins, and all four brake pads, the problem remains unresolved. I am in fear that my brakes may fail while driving, potentially causing injury to my family or others due to this defect. I feel manipulated by the corporation's lack of transparency regarding the issue, and I no feel safe. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11594768
Recall Date: Jun 17, 2024
Toyota Motor Corporation
Defect Description:
TIRES:SIDEWALL
Potential Consequences:
Driving 35 MPH in right lane, heard popping sound from driver side front tire, difficult to steer car as air deflated immediately from tire, pulled over to side of road. Was difficult steering car after tire deflated, felt at risk and had 94 year old passenger in car. tow truck driver stated it looked like a defective tire. warning light of low tire pressure came on as the tire rapidly deflated tire size 225/65R 17
Corrective Action:
Driving 35 MPH in right lane, heard popping sound from driver side front tire, difficult to steer car as air deflated immediately from tire, pulled over to side of road. Was difficult steering car after tire deflated, felt at risk and had 94 year old passenger in car. tow truck driver stated it looked like a defective tire. warning light of low tire pressure came on as the tire rapidly deflated tire size 225/65R 17
Additional Notes:
Driving 35 MPH in right lane, heard popping sound from driver side front tire, difficult to steer car as air deflated immediately from tire, pulled over to side of road. Was difficult steering car after tire deflated, felt at risk and had 94 year old passenger in car. tow truck driver stated it looked like a defective tire. warning light of low tire pressure came on as the tire rapidly deflated tire size 225/65R 17
Mfg Campaign: 11556673
Recall Date: Nov 24, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Corrective Action:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Additional Notes:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Mfg Campaign: 11553141
Recall Date: Nov 2, 2023
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Corrective Action:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Additional Notes:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Mfg Campaign: 11553141
Recall Date: Nov 2, 2023
Toyota Motor Corporation
Defect Description:
STRUCTURE:BODY
Potential Consequences:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Corrective Action:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Additional Notes:
While driving our Lexus on 8/13/2023 on the interstate under normal driving conditions ALL of our warning lights came on one after another. We also lost air conditioning and power brakes it seemed. We immediately exited and pulled over. Opened the hood and the engine caught fire and fully engulfed the engine compartment. From the time of the first warning light to the vehicle being engulfed was probably 5 - 7 minutes. The vehicle was deemed a total loss. We filed a product liability claim with Lexus/Toyota and they investigated the vehicle on or around 8/28/2023 and were not able to determine a cause of the fire. Because they could not determine a cause our claim was denied. Our car was perfectly maintained and only had 15,000 miles on it at the time of the fire. We bought this vehicle new almost two years to the day of the fire and believe the fire was caused by a defective part. We understand it is very difficult to determine the cause of an automobile engine fire. Other comments below: We do not know where the vehicle is now as there was an insurance claim and the insurance company only held it for 30 days. Our safety and the safety of others was at risk luckily no one was injured. Problem has not been reproduced or reviewed by an independent service center. Vehicle was inspected. All electrical warning lights came on
Mfg Campaign: 11553141
Recall Date: Nov 2, 2023
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Corrective Action:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Additional Notes:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Mfg Campaign: 11489177
Recall Date: Oct 13, 2022
Toyota Motor Corporation
Defect Description:
LANE DEPARTURE: WARNING
Potential Consequences:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Corrective Action:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Additional Notes:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Mfg Campaign: 11489177
Recall Date: Oct 13, 2022
Toyota Motor Corporation
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Corrective Action:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Additional Notes:
The forward collision not working when it raining. I took to a dealership and they said they test the system not the car and everything it okay. I did a test myself today (10/13/2022),and the system didn't work. They advertised that on national tv and it not working. The sales person convinced me to get this car because it very safe for my family, and failed miserably. What lexus is doing called false advertisements, and I need your help to fix this situation with my car please.
Mfg Campaign: 11489177
Recall Date: Oct 13, 2022
Toyota Motor Corporation
Defect Description:
TIRES
Potential Consequences:
This is an original equipment Yokohama Geolandar tire with 26,650 miles size 225/60R18. We were traveling on I-80 through a work zone at 50 mph. We noticed our tire pressure indicator was lit. On a separate info screen, I could see the pressure on each tire and watched the passenger front tire at 14 psi and then decline. This told me we had a blowout rather than a leak. The other 3 tires were at the normal 35 psi. Through the work zone, the shoulder was closed, so I had to drive on the tire with inflation below 10 psi until I reached an area wide enough to safely pull over, about 2 miles. The blowout was surprising as we did not hit anything and there were no potholes. Everything was normal until the tire pressure light came on. On inspection at the Lexus dealer, they were unable to determine the cause but noted damage on the sidewall due to driving at low inflation.
Corrective Action:
This is an original equipment Yokohama Geolandar tire with 26,650 miles size 225/60R18. We were traveling on I-80 through a work zone at 50 mph. We noticed our tire pressure indicator was lit. On a separate info screen, I could see the pressure on each tire and watched the passenger front tire at 14 psi and then decline. This told me we had a blowout rather than a leak. The other 3 tires were at the normal 35 psi. Through the work zone, the shoulder was closed, so I had to drive on the tire with inflation below 10 psi until I reached an area wide enough to safely pull over, about 2 miles. The blowout was surprising as we did not hit anything and there were no potholes. Everything was normal until the tire pressure light came on. On inspection at the Lexus dealer, they were unable to determine the cause but noted damage on the sidewall due to driving at low inflation.
Additional Notes:
This is an original equipment Yokohama Geolandar tire with 26,650 miles size 225/60R18. We were traveling on I-80 through a work zone at 50 mph. We noticed our tire pressure indicator was lit. On a separate info screen, I could see the pressure on each tire and watched the passenger front tire at 14 psi and then decline. This told me we had a blowout rather than a leak. The other 3 tires were at the normal 35 psi. Through the work zone, the shoulder was closed, so I had to drive on the tire with inflation below 10 psi until I reached an area wide enough to safely pull over, about 2 miles. The blowout was surprising as we did not hit anything and there were no potholes. Everything was normal until the tire pressure light came on. On inspection at the Lexus dealer, they were unable to determine the cause but noted damage on the sidewall due to driving at low inflation.
Mfg Campaign: 11483075
Recall Date: Sep 6, 2022
Toyota Motor Corporation
Defect Description:
SEAT BELTS
Potential Consequences:
middle seat belt in rear seat jammed and would not retract. dealer had to fix
Corrective Action:
middle seat belt in rear seat jammed and would not retract. dealer had to fix
Additional Notes:
middle seat belt in rear seat jammed and would not retract. dealer had to fix
Mfg Campaign: 11457868
Recall Date: Mar 22, 2022
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Driver side mirror shakes when traveling on highway, making it difficult to see other vehicles clearly in blindspots. Manufacture closed case saying they called the dealership and my mirror doesn't shake any more than other models. Dealership confirmed most of the nx300 mirrors side view mirrors shake on the highway. Toyota has fixed their rav 4 mirrors, Lexus doesn't have a fix, and doesn't seem interested in finding one. The faster you go over 55 mph the more the side mirror shakes. The jiggle is about half an inch of movement, and a vibrating mirror makes it difficult to tell the difference between cars and other objects .
Corrective Action:
Driver side mirror shakes when traveling on highway, making it difficult to see other vehicles clearly in blindspots. Manufacture closed case saying they called the dealership and my mirror doesn't shake any more than other models. Dealership confirmed most of the nx300 mirrors side view mirrors shake on the highway. Toyota has fixed their rav 4 mirrors, Lexus doesn't have a fix, and doesn't seem interested in finding one. The faster you go over 55 mph the more the side mirror shakes. The jiggle is about half an inch of movement, and a vibrating mirror makes it difficult to tell the difference between cars and other objects .
Additional Notes:
Driver side mirror shakes when traveling on highway, making it difficult to see other vehicles clearly in blindspots. Manufacture closed case saying they called the dealership and my mirror doesn't shake any more than other models. Dealership confirmed most of the nx300 mirrors side view mirrors shake on the highway. Toyota has fixed their rav 4 mirrors, Lexus doesn't have a fix, and doesn't seem interested in finding one. The faster you go over 55 mph the more the side mirror shakes. The jiggle is about half an inch of movement, and a vibrating mirror makes it difficult to tell the difference between cars and other objects .
Mfg Campaign: 11436587
Recall Date: Oct 13, 2021
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