Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 23TA15, 23LA03
Recall Date: Dec 20, 2023
Consumer Complaints
2 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I TOOK THE CAR TO METRO EXPRESS CAR WASH IN DENVER. AS THE CAR PROGRESSED ALONG THE TRACKS, THE TALL BRUSH APPROACHED THE CAR AND THE COLLISION AVOIDANCE SYSTEM GOT ACTIVATED, THE CAR GOT PUSHED OFF-TRACK AND BRUSHED AGAINST ALL KINDS OF TUBES, PIPES AND SCRATCHED AND DENTED THE ENTIRE RIGHT (PASSENGER) SIDE. THE COST TO REPAIR THIS DAMAGE AT THE LEXUS CERTIFIED BODY SHOP (REQUIRED BY MY LEASE AGREEMENT WITH LEXUS FINANCIAL) IS $12,000 (AND COUNTING). ONLY ABOUT 50% IS COVERED BY STATE FARM BECAUSE THE LEXUS CERTIFIED SHOP IS NOT ON THEIR LIST OF PREFERRED SHOPS. NOTHING IN THE OWNERS MANUAL COVERS THE BEHAVIOR OF THE COLLISION AVOIDANCE SYSTEM NOR DID THE DEALERS 'DEMO' OF THE EXTENSIVE TECHNICAL FEATURES CAUTION ME OF WHAT I SHOULD BE DOING IN SUCH A CASE. THE CAR WASH ONLY ASKED THE CAR BE IN NEUTRAL AND THE AUTOMATIC WIPERS BE SWITCHED OFF. I HAVE FOR THE PAST MONTH (CASE NUMBER 2009080358) TRIED TO IMPRESS ON LEXUS THAT THIS ATTEMPT TO DENY ANY RESPONSIBILTY HAS BEEN MET WITH A TOTAL DISREGARD TO MY SITUATION
Corrective Action:
I TOOK THE CAR TO METRO EXPRESS CAR WASH IN DENVER. AS THE CAR PROGRESSED ALONG THE TRACKS, THE TALL BRUSH APPROACHED THE CAR AND THE COLLISION AVOIDANCE SYSTEM GOT ACTIVATED, THE CAR GOT PUSHED OFF-TRACK AND BRUSHED AGAINST ALL KINDS OF TUBES, PIPES AND SCRATCHED AND DENTED THE ENTIRE RIGHT (PASSENGER) SIDE. THE COST TO REPAIR THIS DAMAGE AT THE LEXUS CERTIFIED BODY SHOP (REQUIRED BY MY LEASE AGREEMENT WITH LEXUS FINANCIAL) IS $12,000 (AND COUNTING). ONLY ABOUT 50% IS COVERED BY STATE FARM BECAUSE THE LEXUS CERTIFIED SHOP IS NOT ON THEIR LIST OF PREFERRED SHOPS. NOTHING IN THE OWNERS MANUAL COVERS THE BEHAVIOR OF THE COLLISION AVOIDANCE SYSTEM NOR DID THE DEALERS 'DEMO' OF THE EXTENSIVE TECHNICAL FEATURES CAUTION ME OF WHAT I SHOULD BE DOING IN SUCH A CASE. THE CAR WASH ONLY ASKED THE CAR BE IN NEUTRAL AND THE AUTOMATIC WIPERS BE SWITCHED OFF. I HAVE FOR THE PAST MONTH (CASE NUMBER 2009080358) TRIED TO IMPRESS ON LEXUS THAT THIS ATTEMPT TO DENY ANY RESPONSIBILTY HAS BEEN MET WITH A TOTAL DISREGARD TO MY SITUATION
Additional Notes:
I TOOK THE CAR TO METRO EXPRESS CAR WASH IN DENVER. AS THE CAR PROGRESSED ALONG THE TRACKS, THE TALL BRUSH APPROACHED THE CAR AND THE COLLISION AVOIDANCE SYSTEM GOT ACTIVATED, THE CAR GOT PUSHED OFF-TRACK AND BRUSHED AGAINST ALL KINDS OF TUBES, PIPES AND SCRATCHED AND DENTED THE ENTIRE RIGHT (PASSENGER) SIDE. THE COST TO REPAIR THIS DAMAGE AT THE LEXUS CERTIFIED BODY SHOP (REQUIRED BY MY LEASE AGREEMENT WITH LEXUS FINANCIAL) IS $12,000 (AND COUNTING). ONLY ABOUT 50% IS COVERED BY STATE FARM BECAUSE THE LEXUS CERTIFIED SHOP IS NOT ON THEIR LIST OF PREFERRED SHOPS. NOTHING IN THE OWNERS MANUAL COVERS THE BEHAVIOR OF THE COLLISION AVOIDANCE SYSTEM NOR DID THE DEALERS 'DEMO' OF THE EXTENSIVE TECHNICAL FEATURES CAUTION ME OF WHAT I SHOULD BE DOING IN SUCH A CASE. THE CAR WASH ONLY ASKED THE CAR BE IN NEUTRAL AND THE AUTOMATIC WIPERS BE SWITCHED OFF. I HAVE FOR THE PAST MONTH (CASE NUMBER 2009080358) TRIED TO IMPRESS ON LEXUS THAT THIS ATTEMPT TO DENY ANY RESPONSIBILTY HAS BEEN MET WITH A TOTAL DISREGARD TO MY SITUATION
Mfg Campaign: 11364079
Recall Date: Oct 13, 2020
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2020 LEXUS RX 450H. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE IN A PARKING LOT, DEPRESSING THE BRAKE PEDAL THE VEHICLE MOVED FORWARD INDEPENDENTLY. THE CONTACT STATED THAT SHE PANICKED AND CRASHED INTO A RESTAURANT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO LEXUS OF WOODLAND HILLS (21701 VENTURA BLVD, WOODLAND HILLS, CA 91364), WHERE A DIAGNOSTIC TESTING WAS NOT COMPLETED DUE TO THE FEES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TESTING WAS COMPLETED OF THE ACCIDENT DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INSPECTOR WILL BE SENT OUT. THE CONTACT STATED RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT PER THE EVENT DATA RECORDER THAT THE BRAKE PEDAL WAS BEING DEPRESSED DURING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 240. *LN*JB
Corrective Action:
TL* THE CONTACT OWNS A 2020 LEXUS RX 450H. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE IN A PARKING LOT, DEPRESSING THE BRAKE PEDAL THE VEHICLE MOVED FORWARD INDEPENDENTLY. THE CONTACT STATED THAT SHE PANICKED AND CRASHED INTO A RESTAURANT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO LEXUS OF WOODLAND HILLS (21701 VENTURA BLVD, WOODLAND HILLS, CA 91364), WHERE A DIAGNOSTIC TESTING WAS NOT COMPLETED DUE TO THE FEES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TESTING WAS COMPLETED OF THE ACCIDENT DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INSPECTOR WILL BE SENT OUT. THE CONTACT STATED RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT PER THE EVENT DATA RECORDER THAT THE BRAKE PEDAL WAS BEING DEPRESSED DURING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 240. *LN*JB
Additional Notes:
TL* THE CONTACT OWNS A 2020 LEXUS RX 450H. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE IN A PARKING LOT, DEPRESSING THE BRAKE PEDAL THE VEHICLE MOVED FORWARD INDEPENDENTLY. THE CONTACT STATED THAT SHE PANICKED AND CRASHED INTO A RESTAURANT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT DID NOT SUSTAIN INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO LEXUS OF WOODLAND HILLS (21701 VENTURA BLVD, WOODLAND HILLS, CA 91364), WHERE A DIAGNOSTIC TESTING WAS NOT COMPLETED DUE TO THE FEES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INSURANCE INDEPENDENT MECHANIC WHERE A DIAGNOSTIC TESTING WAS COMPLETED OF THE ACCIDENT DAMAGE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT AN INSPECTOR WILL BE SENT OUT. THE CONTACT STATED RECEIVED A LETTER FROM THE MANUFACTURER STATING THAT PER THE EVENT DATA RECORDER THAT THE BRAKE PEDAL WAS BEING DEPRESSED DURING THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 240. *LN*JB
Mfg Campaign: 11318490
Recall Date: Mar 17, 2020
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