Complaints & Recalls
Official Safety Recalls - Important!
8 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2025 Toyota Camry Hybrid, Lexus NX250, NX350, NX350 Hybrid, 2024-2025 Lexus RX350, RX350 Hybrid, and RX500 Hybrid vehicles. The second-row center seat belt webbing may be damaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 25TA03 / 25LA03
Recall Date: Feb 6, 2025
Toyota Motor Engineering & Manufacturing
Safety Issue:
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 24LB06, 24LA06
Recall Date: Jun 27, 2024
Consumer Complaints
40 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
We live on dirt road in Kansas, and must drive 2.5 miles to get to paved road. This RX 500h Sport does NOT have proper gaskets around the doors. We can actually see dust rolling into the front and back doors as we drive. We have had numerousLexus RXs,& GXs over the years and never experienced a dust problem at this level. Again, we can actually see dust clouds entering the car as we drive down our daily 2.5 dirt road trips.
Corrective Action:
We live on dirt road in Kansas, and must drive 2.5 miles to get to paved road. This RX 500h Sport does NOT have proper gaskets around the doors. We can actually see dust rolling into the front and back doors as we drive. We have had numerousLexus RXs,& GXs over the years and never experienced a dust problem at this level. Again, we can actually see dust clouds entering the car as we drive down our daily 2.5 dirt road trips.
Additional Notes:
We live on dirt road in Kansas, and must drive 2.5 miles to get to paved road. This RX 500h Sport does NOT have proper gaskets around the doors. We can actually see dust rolling into the front and back doors as we drive. We have had numerousLexus RXs,& GXs over the years and never experienced a dust problem at this level. Again, we can actually see dust clouds entering the car as we drive down our daily 2.5 dirt road trips.
Mfg Campaign: 11677440
Recall Date: Jul 31, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I experienced a sudden release of toxic fumes from the vehicle between the steering column and instrument panel area on June 29, 2025, while driving. The fumes struck my face, caused immediate bitter chemical-like taste and made me feel physically ill and extremely concerned for my safety. The fumes were strong enough to leave a lingering taste described as “bitter and green” with initial symptoms of headache, lightheadedness, nausea, vomiting green substances, eye irritations, nose and throat irritations. The local auto dealership inspected the vehicle, no mechanical defect was identified, and they noted that they cannot reproduced the event that led to the release of the toxic fumes. However, the vehicle manufacturer took possession of the vehicle for 1 week to conduit further inspections
Corrective Action:
I experienced a sudden release of toxic fumes from the vehicle between the steering column and instrument panel area on June 29, 2025, while driving. The fumes struck my face, caused immediate bitter chemical-like taste and made me feel physically ill and extremely concerned for my safety. The fumes were strong enough to leave a lingering taste described as “bitter and green” with initial symptoms of headache, lightheadedness, nausea, vomiting green substances, eye irritations, nose and throat irritations. The local auto dealership inspected the vehicle, no mechanical defect was identified, and they noted that they cannot reproduced the event that led to the release of the toxic fumes. However, the vehicle manufacturer took possession of the vehicle for 1 week to conduit further inspections
Additional Notes:
I experienced a sudden release of toxic fumes from the vehicle between the steering column and instrument panel area on June 29, 2025, while driving. The fumes struck my face, caused immediate bitter chemical-like taste and made me feel physically ill and extremely concerned for my safety. The fumes were strong enough to leave a lingering taste described as “bitter and green” with initial symptoms of headache, lightheadedness, nausea, vomiting green substances, eye irritations, nose and throat irritations. The local auto dealership inspected the vehicle, no mechanical defect was identified, and they noted that they cannot reproduced the event that led to the release of the toxic fumes. However, the vehicle manufacturer took possession of the vehicle for 1 week to conduit further inspections
Mfg Campaign: 11673022
Recall Date: Jul 12, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Brand new vehicle- 12volt battery failed after 5 weeks. Lexus initially stated battery fine. Then battery failed while in their possession- Lexus replaced battery. Few weeks later battery failed again. Lexus tested & replaced battery for second time - but battery kept draining & they were unable to repair after having vehicle at dealership for 3.5 months
Corrective Action:
Brand new vehicle- 12volt battery failed after 5 weeks. Lexus initially stated battery fine. Then battery failed while in their possession- Lexus replaced battery. Few weeks later battery failed again. Lexus tested & replaced battery for second time - but battery kept draining & they were unable to repair after having vehicle at dealership for 3.5 months
Additional Notes:
Brand new vehicle- 12volt battery failed after 5 weeks. Lexus initially stated battery fine. Then battery failed while in their possession- Lexus replaced battery. Few weeks later battery failed again. Lexus tested & replaced battery for second time - but battery kept draining & they were unable to repair after having vehicle at dealership for 3.5 months
Mfg Campaign: 11671336
Recall Date: Jul 5, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This car is a hybrid. it is 15mos. old w/13500 miles. I've had two 12v battery failures which resulted in 1 time being locked out of car, and 1 time locked in.
Corrective Action:
This car is a hybrid. it is 15mos. old w/13500 miles. I've had two 12v battery failures which resulted in 1 time being locked out of car, and 1 time locked in.
Additional Notes:
This car is a hybrid. it is 15mos. old w/13500 miles. I've had two 12v battery failures which resulted in 1 time being locked out of car, and 1 time locked in.
Mfg Campaign: 11667000
Recall Date: Jun 15, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
From last month, I am receiving a lot of messages on my IPhone that multiple rear doors are open, please check the doors. Over night RX2024H draining the Battery and a lot of time it shows on screen red. Today again it showed only close to 20% charge left. I took the RX to Roseville Lexus and they perform 10K miles service and advise me that this RX350H has issues with the notices sending to owner's cell phones. They advised me to delete my account and logoff on my cell for Lexus App. Now I am driving on GUEST Mode and it still has the Battery issue it is draining over night or when parked in the garage. Chris Lawson at Roseville Lexus told me last month that RX350H has this issue and when battery is dead and car won't start and they called the Lexus service and they sent the AAA and AAA guy. Some of them got more issues and Lexus is not covering it under warranty. When, I called Chris that my batter shows RED on charge and he said, if I want them to check the car dealer will charge $219 for trouble shooting. Please look into it and Lexus should fix the issues in their cars or fix the issues in the applications. it is not safe for driving. Any questions please call Chris Lawson at 916-472-7445 for more information. I have the pics but not able to attach to this complaint
Corrective Action:
From last month, I am receiving a lot of messages on my IPhone that multiple rear doors are open, please check the doors. Over night RX2024H draining the Battery and a lot of time it shows on screen red. Today again it showed only close to 20% charge left. I took the RX to Roseville Lexus and they perform 10K miles service and advise me that this RX350H has issues with the notices sending to owner's cell phones. They advised me to delete my account and logoff on my cell for Lexus App. Now I am driving on GUEST Mode and it still has the Battery issue it is draining over night or when parked in the garage. Chris Lawson at Roseville Lexus told me last month that RX350H has this issue and when battery is dead and car won't start and they called the Lexus service and they sent the AAA and AAA guy. Some of them got more issues and Lexus is not covering it under warranty. When, I called Chris that my batter shows RED on charge and he said, if I want them to check the car dealer will charge $219 for trouble shooting. Please look into it and Lexus should fix the issues in their cars or fix the issues in the applications. it is not safe for driving. Any questions please call Chris Lawson at 916-472-7445 for more information. I have the pics but not able to attach to this complaint
Additional Notes:
From last month, I am receiving a lot of messages on my IPhone that multiple rear doors are open, please check the doors. Over night RX2024H draining the Battery and a lot of time it shows on screen red. Today again it showed only close to 20% charge left. I took the RX to Roseville Lexus and they perform 10K miles service and advise me that this RX350H has issues with the notices sending to owner's cell phones. They advised me to delete my account and logoff on my cell for Lexus App. Now I am driving on GUEST Mode and it still has the Battery issue it is draining over night or when parked in the garage. Chris Lawson at Roseville Lexus told me last month that RX350H has this issue and when battery is dead and car won't start and they called the Lexus service and they sent the AAA and AAA guy. Some of them got more issues and Lexus is not covering it under warranty. When, I called Chris that my batter shows RED on charge and he said, if I want them to check the car dealer will charge $219 for trouble shooting. Please look into it and Lexus should fix the issues in their cars or fix the issues in the applications. it is not safe for driving. Any questions please call Chris Lawson at 916-472-7445 for more information. I have the pics but not able to attach to this complaint
Mfg Campaign: 11664407
Recall Date: Jun 2, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2024 Lexus RX 350. The contact stated that while driving in a School Zone, a message warning the contact about entering a school zone would be displayed. The contact stated that this was a distraction while driving instead of a safety feature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue but offered no assistance. The failure mileage was approximately 3,000.
Corrective Action:
The contact owns a 2024 Lexus RX 350. The contact stated that while driving in a School Zone, a message warning the contact about entering a school zone would be displayed. The contact stated that this was a distraction while driving instead of a safety feature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue but offered no assistance. The failure mileage was approximately 3,000.
Additional Notes:
The contact owns a 2024 Lexus RX 350. The contact stated that while driving in a School Zone, a message warning the contact about entering a school zone would be displayed. The contact stated that this was a distraction while driving instead of a safety feature. The vehicle was not diagnosed or repaired. The manufacturer was notified of the issue but offered no assistance. The failure mileage was approximately 3,000.
Mfg Campaign: 11663115
Recall Date: May 27, 2025
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Corrective Action:
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Additional Notes:
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Mfg Campaign: 11653058
Recall Date: Apr 6, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Corrective Action:
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Additional Notes:
I was trying to park behind a car. Slowed down the car. Just about 20 feet behind the car, the car suddenly started to accelerate. The speed was super fast. I had to step on the brake some hard to stop the car. Fortunately the car stopped just in time. No crash happened.
Mfg Campaign: 11653058
Recall Date: Apr 6, 2025
Toyota Motor Corporation
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Corrective Action:
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Additional Notes:
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Mfg Campaign: 11653060
Recall Date: Apr 6, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Corrective Action:
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Additional Notes:
When I was parking my car 20 feet behind a car by the street , the car suddenly accelerated. I stepped hard on the brake and fortunately stopped the car about 3 feet from the car in the front. No crash happened
Mfg Campaign: 11653060
Recall Date: Apr 6, 2025
Toyota Motor Corporation
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Potential Consequences:
Battery completely dead. Unable to unlock doors, close windows during rain storms or start vehicle. No electrical power at all! Dissatisfied
Corrective Action:
Battery completely dead. Unable to unlock doors, close windows during rain storms or start vehicle. No electrical power at all! Dissatisfied
Additional Notes:
Battery completely dead. Unable to unlock doors, close windows during rain storms or start vehicle. No electrical power at all! Dissatisfied
Mfg Campaign: 11649272
Recall Date: Mar 19, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle would not start. It is a known problem with this PHEV that if car is not used for a couple of days the 12v battery becomes depleted and the car cannot be started and all systems of the car are dead.
Corrective Action:
The vehicle would not start. It is a known problem with this PHEV that if car is not used for a couple of days the 12v battery becomes depleted and the car cannot be started and all systems of the car are dead.
Additional Notes:
The vehicle would not start. It is a known problem with this PHEV that if car is not used for a couple of days the 12v battery becomes depleted and the car cannot be started and all systems of the car are dead.
Mfg Campaign: 11648649
Recall Date: Mar 17, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle was locked, parked in garage. 12V battery failed. Vehicle became a brick. Vehicle had to be towed to dealership. Battery changed under warranty.
Corrective Action:
The vehicle was locked, parked in garage. 12V battery failed. Vehicle became a brick. Vehicle had to be towed to dealership. Battery changed under warranty.
Additional Notes:
The vehicle was locked, parked in garage. 12V battery failed. Vehicle became a brick. Vehicle had to be towed to dealership. Battery changed under warranty.
Mfg Campaign: 11648610
Recall Date: Mar 16, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I am writing to report a serious safety issue involving my Lexus RX350. While driving on the freeway with my [XXX] child, I suddenly heard a loud explosion-like sound coming from the roof. To my shock, I discovered that the sunroof glass had shattered into pieces. Fortunately, the sunroof cover was closed, preventing glass from entering the cabin and potentially causing severe injuries. When I contacted my Lexus dealership, they acknowledged that another GX had come in just the previous week with the exact same issue. They insisted that a rock was the cause. However, I find it extremely concerning that a small rock could cause such catastrophic failure, indicating that the glass material may be dangerously flimsy. This incident has left me deeply shaken, as it could have resulted in severe injury or even loss of control of the vehicle. I am afraid for my safety and that of my family, knowing that this could happen again. I urge NHTSA to investigate whether this is a defect in the sunroof design or material quality, as it poses a significant risk to drivers and passengers. Please let me know if additional details or documentation are required. I appreciate your time and attention to this critical safety matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I am writing to report a serious safety issue involving my Lexus RX350. While driving on the freeway with my [XXX] child, I suddenly heard a loud explosion-like sound coming from the roof. To my shock, I discovered that the sunroof glass had shattered into pieces. Fortunately, the sunroof cover was closed, preventing glass from entering the cabin and potentially causing severe injuries. When I contacted my Lexus dealership, they acknowledged that another GX had come in just the previous week with the exact same issue. They insisted that a rock was the cause. However, I find it extremely concerning that a small rock could cause such catastrophic failure, indicating that the glass material may be dangerously flimsy. This incident has left me deeply shaken, as it could have resulted in severe injury or even loss of control of the vehicle. I am afraid for my safety and that of my family, knowing that this could happen again. I urge NHTSA to investigate whether this is a defect in the sunroof design or material quality, as it poses a significant risk to drivers and passengers. Please let me know if additional details or documentation are required. I appreciate your time and attention to this critical safety matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I am writing to report a serious safety issue involving my Lexus RX350. While driving on the freeway with my [XXX] child, I suddenly heard a loud explosion-like sound coming from the roof. To my shock, I discovered that the sunroof glass had shattered into pieces. Fortunately, the sunroof cover was closed, preventing glass from entering the cabin and potentially causing severe injuries. When I contacted my Lexus dealership, they acknowledged that another GX had come in just the previous week with the exact same issue. They insisted that a rock was the cause. However, I find it extremely concerning that a small rock could cause such catastrophic failure, indicating that the glass material may be dangerously flimsy. This incident has left me deeply shaken, as it could have resulted in severe injury or even loss of control of the vehicle. I am afraid for my safety and that of my family, knowing that this could happen again. I urge NHTSA to investigate whether this is a defect in the sunroof design or material quality, as it poses a significant risk to drivers and passengers. Please let me know if additional details or documentation are required. I appreciate your time and attention to this critical safety matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11643261
Recall Date: Feb 17, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Low voltage warning, vehicle purchased new 3 months ago. Vehicle failed to start
Corrective Action:
Low voltage warning, vehicle purchased new 3 months ago. Vehicle failed to start
Additional Notes:
Low voltage warning, vehicle purchased new 3 months ago. Vehicle failed to start
Mfg Campaign: 11642439
Recall Date: Feb 13, 2025
Toyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Corrective Action:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Additional Notes:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Mfg Campaign: 11639180
Recall Date: Jan 28, 2025
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Corrective Action:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Additional Notes:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Mfg Campaign: 11639180
Recall Date: Jan 28, 2025
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Corrective Action:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Additional Notes:
When I start to coast to come to a stop the engine will rev, even though the Energy Flow screen shows the gas engine is disengaged and running only on EV. The engine will rev, even with me using the brake. But the EV light is off and the rpms are rising. Eventually the EV light will come on and the gas engine will cut off and the vehicle will switch to EV mode. My mpg has dropped to 36.2, so something is not right. When I was at the dealer for my 10K service, they told me this was the car "shedding" the extra energy, but the battery was not fully charged, so I'm perplexed and frustrated.
Mfg Campaign: 11639180
Recall Date: Jan 28, 2025
Toyota Motor Corporation
Defect Description:
POWER TRAIN
Potential Consequences:
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit up. I pulled over to the side of the road and I called Lexus dealership, service center, and road side assistance. However, due to the fact that it was [XXX], the offices were closed. I managed to make it to my parent’s home, but it was a very dangerous ride on [XXX]. The odometer stated that we were going 50 mph, but we were crawling and the RPMs were 4000. The RPMs at rest were always over 1000. Additionally at times, the gear would not shift into second or third and/or bottom out. Obviously the transmission is beyond malfunctioning. Below are pictures including: 1.) check your engine: A malfunction in the electric control of the engine, throttle or automatic transmission has been detected... 2.) a malfunction in the Intelligent Clearance, Sonar System has been detected 3.) traction control turned off 4.) Secondary Collision Break System malfunction, 5.) System Malfunction 6.) Drive-Start Control Malfunction. The vehicle has just over 3000 miles. I am beyond distraught. My phone number is [XXX] . However, I think it's best if we communicate through email at this point. I planned a family ski trip to Killington, VT for the New Year. I would like to request a loaner vehicle so I can salvage this holiday. I look forward to hearing from you and your service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit up. I pulled over to the side of the road and I called Lexus dealership, service center, and road side assistance. However, due to the fact that it was [XXX], the offices were closed. I managed to make it to my parent’s home, but it was a very dangerous ride on [XXX]. The odometer stated that we were going 50 mph, but we were crawling and the RPMs were 4000. The RPMs at rest were always over 1000. Additionally at times, the gear would not shift into second or third and/or bottom out. Obviously the transmission is beyond malfunctioning. Below are pictures including: 1.) check your engine: A malfunction in the electric control of the engine, throttle or automatic transmission has been detected... 2.) a malfunction in the Intelligent Clearance, Sonar System has been detected 3.) traction control turned off 4.) Secondary Collision Break System malfunction, 5.) System Malfunction 6.) Drive-Start Control Malfunction. The vehicle has just over 3000 miles. I am beyond distraught. My phone number is [XXX] . However, I think it's best if we communicate through email at this point. I planned a family ski trip to Killington, VT for the New Year. I would like to request a loaner vehicle so I can salvage this holiday. I look forward to hearing from you and your service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit up. I pulled over to the side of the road and I called Lexus dealership, service center, and road side assistance. However, due to the fact that it was [XXX], the offices were closed. I managed to make it to my parent’s home, but it was a very dangerous ride on [XXX]. The odometer stated that we were going 50 mph, but we were crawling and the RPMs were 4000. The RPMs at rest were always over 1000. Additionally at times, the gear would not shift into second or third and/or bottom out. Obviously the transmission is beyond malfunctioning. Below are pictures including: 1.) check your engine: A malfunction in the electric control of the engine, throttle or automatic transmission has been detected... 2.) a malfunction in the Intelligent Clearance, Sonar System has been detected 3.) traction control turned off 4.) Secondary Collision Break System malfunction, 5.) System Malfunction 6.) Drive-Start Control Malfunction. The vehicle has just over 3000 miles. I am beyond distraught. My phone number is [XXX] . However, I think it's best if we communicate through email at this point. I planned a family ski trip to Killington, VT for the New Year. I would like to request a loaner vehicle so I can salvage this holiday. I look forward to hearing from you and your service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636883
Recall Date: Jan 19, 2025
Toyota Motor Corporation
Defect Description:
SERVICE BRAKES
Potential Consequences:
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit up. I pulled over to the side of the road and I called Lexus dealership, service center, and road side assistance. However, due to the fact that it was [XXX], the offices were closed. I managed to make it to my parent’s home, but it was a very dangerous ride on [XXX]. The odometer stated that we were going 50 mph, but we were crawling and the RPMs were 4000. The RPMs at rest were always over 1000. Additionally at times, the gear would not shift into second or third and/or bottom out. Obviously the transmission is beyond malfunctioning. Below are pictures including: 1.) check your engine: A malfunction in the electric control of the engine, throttle or automatic transmission has been detected... 2.) a malfunction in the Intelligent Clearance, Sonar System has been detected 3.) traction control turned off 4.) Secondary Collision Break System malfunction, 5.) System Malfunction 6.) Drive-Start Control Malfunction. The vehicle has just over 3000 miles. I am beyond distraught. My phone number is [XXX] . However, I think it's best if we communicate through email at this point. I planned a family ski trip to Killington, VT for the New Year. I would like to request a loaner vehicle so I can salvage this holiday. I look forward to hearing from you and your service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit up. I pulled over to the side of the road and I called Lexus dealership, service center, and road side assistance. However, due to the fact that it was [XXX], the offices were closed. I managed to make it to my parent’s home, but it was a very dangerous ride on [XXX]. The odometer stated that we were going 50 mph, but we were crawling and the RPMs were 4000. The RPMs at rest were always over 1000. Additionally at times, the gear would not shift into second or third and/or bottom out. Obviously the transmission is beyond malfunctioning. Below are pictures including: 1.) check your engine: A malfunction in the electric control of the engine, throttle or automatic transmission has been detected... 2.) a malfunction in the Intelligent Clearance, Sonar System has been detected 3.) traction control turned off 4.) Secondary Collision Break System malfunction, 5.) System Malfunction 6.) Drive-Start Control Malfunction. The vehicle has just over 3000 miles. I am beyond distraught. My phone number is [XXX] . However, I think it's best if we communicate through email at this point. I planned a family ski trip to Killington, VT for the New Year. I would like to request a loaner vehicle so I can salvage this holiday. I look forward to hearing from you and your service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Below is the email that I sent to both the manufacturer and the dealership: I hope your Christmas Eve was better than mine. My son and I were driving up to the Poconos [XXX] to go skiing and I noticed the sonar detection light come on. When we were driving back from the Poconos, the transmission would not catch around the second or third gear. The RPMs would shoot up. The dash / warning lights lit up. I pulled over to the side of the road and I called Lexus dealership, service center, and road side assistance. However, due to the fact that it was [XXX], the offices were closed. I managed to make it to my parent’s home, but it was a very dangerous ride on [XXX]. The odometer stated that we were going 50 mph, but we were crawling and the RPMs were 4000. The RPMs at rest were always over 1000. Additionally at times, the gear would not shift into second or third and/or bottom out. Obviously the transmission is beyond malfunctioning. Below are pictures including: 1.) check your engine: A malfunction in the electric control of the engine, throttle or automatic transmission has been detected... 2.) a malfunction in the Intelligent Clearance, Sonar System has been detected 3.) traction control turned off 4.) Secondary Collision Break System malfunction, 5.) System Malfunction 6.) Drive-Start Control Malfunction. The vehicle has just over 3000 miles. I am beyond distraught. My phone number is [XXX] . However, I think it's best if we communicate through email at this point. I planned a family ski trip to Killington, VT for the New Year. I would like to request a loaner vehicle so I can salvage this holiday. I look forward to hearing from you and your service department. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11636883
Recall Date: Jan 19, 2025
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury