Complaints & Recalls
Consumer Complaints
11 ComplaintsToyota Motor Corporation
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The exhaust in my 2022 RX350 causes droning and vibrations at 1500rpm while driving at 25-30mph and 55-60mph. Most of the vivrations can be felt at the catalytic converter exhaust assembly. How was your safety or the safety of others put at risk? The vibrations and droning causes a sensory “shock” as the vehicle approaches 1500rpm at 25-30 and 55-60mph. This has caused me to be caught off guard while I am focused on driving on busy streets and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I have brought my vehicle in several times to 3 different Lexus dealerships. I have sat with 2 shop foreman’s and driven with them in which they have said that such vibrations are “normal”. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by any of the above. It has been only brought to Lexus dealerships for inspection (I am not counting dealerships as the manufacturer). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the first droning/vibration. The first sign of the droning was the same night I had purchased my car and drove it home. I immediately emailed my dealer about this issue as it felt abnormal compared to the RX350 I had test driven earlier that week.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The exhaust in my 2022 RX350 causes droning and vibrations at 1500rpm while driving at 25-30mph and 55-60mph. Most of the vivrations can be felt at the catalytic converter exhaust assembly. How was your safety or the safety of others put at risk? The vibrations and droning causes a sensory “shock” as the vehicle approaches 1500rpm at 25-30 and 55-60mph. This has caused me to be caught off guard while I am focused on driving on busy streets and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I have brought my vehicle in several times to 3 different Lexus dealerships. I have sat with 2 shop foreman’s and driven with them in which they have said that such vibrations are “normal”. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by any of the above. It has been only brought to Lexus dealerships for inspection (I am not counting dealerships as the manufacturer). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the first droning/vibration. The first sign of the droning was the same night I had purchased my car and drove it home. I immediately emailed my dealer about this issue as it felt abnormal compared to the RX350 I had test driven earlier that week.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The exhaust in my 2022 RX350 causes droning and vibrations at 1500rpm while driving at 25-30mph and 55-60mph. Most of the vivrations can be felt at the catalytic converter exhaust assembly. How was your safety or the safety of others put at risk? The vibrations and droning causes a sensory “shock” as the vehicle approaches 1500rpm at 25-30 and 55-60mph. This has caused me to be caught off guard while I am focused on driving on busy streets and on the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? I have brought my vehicle in several times to 3 different Lexus dealerships. I have sat with 2 shop foreman’s and driven with them in which they have said that such vibrations are “normal”. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The vehicle has not been inspected by any of the above. It has been only brought to Lexus dealerships for inspection (I am not counting dealerships as the manufacturer). Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages prior to the first droning/vibration. The first sign of the droning was the same night I had purchased my car and drove it home. I immediately emailed my dealer about this issue as it felt abnormal compared to the RX350 I had test driven earlier that week.
Mfg Campaign: 11526488
Recall Date: Jun 12, 2023
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This vehicle is brand new, and I constantly have issues with it not recognizing the key fob. It will lock automatically with the keys inside and not unlock, even with the other set of keys. I have been locked out multiple times with the keys in my hands. The vehicle is on, with the keys outside in my hands, and it locks and cannot be unlocked. Using the valet key in the door does not work. The app says the vehicle is in motion and cannot be unlocked. It had to be towed to the dealership, and the problem could not be found. There are no warnings or anything on the dash.
Corrective Action:
This vehicle is brand new, and I constantly have issues with it not recognizing the key fob. It will lock automatically with the keys inside and not unlock, even with the other set of keys. I have been locked out multiple times with the keys in my hands. The vehicle is on, with the keys outside in my hands, and it locks and cannot be unlocked. Using the valet key in the door does not work. The app says the vehicle is in motion and cannot be unlocked. It had to be towed to the dealership, and the problem could not be found. There are no warnings or anything on the dash.
Additional Notes:
This vehicle is brand new, and I constantly have issues with it not recognizing the key fob. It will lock automatically with the keys inside and not unlock, even with the other set of keys. I have been locked out multiple times with the keys in my hands. The vehicle is on, with the keys outside in my hands, and it locks and cannot be unlocked. Using the valet key in the door does not work. The app says the vehicle is in motion and cannot be unlocked. It had to be towed to the dealership, and the problem could not be found. There are no warnings or anything on the dash.
Mfg Campaign: 11506773
Recall Date: Feb 11, 2023
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
sunroof randomly exploding. Causing danger for driver and people inside
Corrective Action:
sunroof randomly exploding. Causing danger for driver and people inside
Additional Notes:
sunroof randomly exploding. Causing danger for driver and people inside
Mfg Campaign: 11498889
Recall Date: Dec 26, 2022
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
My 2022 RX , the driver side outer rear view mirror image vibration while driving on highway at speed around 60 mph +/- then start shaking. Report the issue to dealer when regular service, the mechanic report this is normal after inspect the problem, but this vibration and shaking is really annoying while driving on highway. Some drivers may have the same issue and cause some risks.
Corrective Action:
My 2022 RX , the driver side outer rear view mirror image vibration while driving on highway at speed around 60 mph +/- then start shaking. Report the issue to dealer when regular service, the mechanic report this is normal after inspect the problem, but this vibration and shaking is really annoying while driving on highway. Some drivers may have the same issue and cause some risks.
Additional Notes:
My 2022 RX , the driver side outer rear view mirror image vibration while driving on highway at speed around 60 mph +/- then start shaking. Report the issue to dealer when regular service, the mechanic report this is normal after inspect the problem, but this vibration and shaking is really annoying while driving on highway. Some drivers may have the same issue and cause some risks.
Mfg Campaign: 11491084
Recall Date: Oct 27, 2022
Toyota Motor Corporation
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
Corrective Action:
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
Additional Notes:
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
Mfg Campaign: 11490564
Recall Date: Oct 24, 2022
Toyota Motor Corporation
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
Corrective Action:
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
Additional Notes:
I have already contacted the dealer and Lexus corporate. If you drive this car with polarized sunglasses all of your gauges disappear and you have no idea of anything with respect to the automobile such as speed or any of the other indications. I was told that they agree that this is a design defect but they will not do anything about it and if they do do something in the future then I should keep watching for a recall. I told them that being unable to wear sunglasses when you have sensitive eyes is unacceptable and not being able to see a single gauge including the heads up display is absolutely unacceptable. Their answer was basically too bad and
Mfg Campaign: 11490564
Recall Date: Oct 24, 2022
Toyota Motor Corporation
Defect Description:
AIR BAGS
Potential Consequences:
I was a passenger in an accident. I was sitting in the front passenger seat. We were sitting in standstill traffic. Our vehicle was struck from behind; it caused the vehicle to shift and was hit again on front driver side of the vehicle. Airbag’s deployed on the driver side (front and back) but not the front passenger. Seatbelts were worn. I suffered a concussion and a herniated disc.
Corrective Action:
I was a passenger in an accident. I was sitting in the front passenger seat. We were sitting in standstill traffic. Our vehicle was struck from behind; it caused the vehicle to shift and was hit again on front driver side of the vehicle. Airbag’s deployed on the driver side (front and back) but not the front passenger. Seatbelts were worn. I suffered a concussion and a herniated disc.
Additional Notes:
I was a passenger in an accident. I was sitting in the front passenger seat. We were sitting in standstill traffic. Our vehicle was struck from behind; it caused the vehicle to shift and was hit again on front driver side of the vehicle. Airbag’s deployed on the driver side (front and back) but not the front passenger. Seatbelts were worn. I suffered a concussion and a herniated disc.
Mfg Campaign: 11483867
Recall Date: Sep 11, 2022
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof exploded on interstate with no other cars around. Thought we had been shot. Noticed air sound and started to open sunroof to have shards of glass fall on us. Closed roof. Pulled off as soon as we got to exit making sure that no one was behind us so that those pieces which were flying off our car would not cause a broken windshield for someone else or an accident. Took pictures of sunroof with huge hole with glass pointing upward. Nothing in the area between roof and sunroof closer. Took to dealer and were told it was covered only to find out that Toyota/Lexus denied. Denied by Lexus. Told to turn it in to our insurance. This car is brand new, less than 4000 miles on it. There were no warnings and it scared the heck out of me and my husband. Followed suggested cover for return trip home which just flew off.
Corrective Action:
Sunroof exploded on interstate with no other cars around. Thought we had been shot. Noticed air sound and started to open sunroof to have shards of glass fall on us. Closed roof. Pulled off as soon as we got to exit making sure that no one was behind us so that those pieces which were flying off our car would not cause a broken windshield for someone else or an accident. Took pictures of sunroof with huge hole with glass pointing upward. Nothing in the area between roof and sunroof closer. Took to dealer and were told it was covered only to find out that Toyota/Lexus denied. Denied by Lexus. Told to turn it in to our insurance. This car is brand new, less than 4000 miles on it. There were no warnings and it scared the heck out of me and my husband. Followed suggested cover for return trip home which just flew off.
Additional Notes:
Sunroof exploded on interstate with no other cars around. Thought we had been shot. Noticed air sound and started to open sunroof to have shards of glass fall on us. Closed roof. Pulled off as soon as we got to exit making sure that no one was behind us so that those pieces which were flying off our car would not cause a broken windshield for someone else or an accident. Took pictures of sunroof with huge hole with glass pointing upward. Nothing in the area between roof and sunroof closer. Took to dealer and were told it was covered only to find out that Toyota/Lexus denied. Denied by Lexus. Told to turn it in to our insurance. This car is brand new, less than 4000 miles on it. There were no warnings and it scared the heck out of me and my husband. Followed suggested cover for return trip home which just flew off.
Mfg Campaign: 11471156
Recall Date: Jun 27, 2022
Toyota Motor Corporation
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Mirror of driver side vibration when driving. This cause of double image effected driving safety.
Corrective Action:
Mirror of driver side vibration when driving. This cause of double image effected driving safety.
Additional Notes:
Mirror of driver side vibration when driving. This cause of double image effected driving safety.
Mfg Campaign: 11466526
Recall Date: May 28, 2022
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Driving on I80E in Iowa with cruise control set at 70 mph, warning light for AWD failure came on, followed by engine light and all warning lights. Coasted into breakdown lane and had definite loss of power. Became aware of fire by fellow motorist running toward the car with fire extinguisher. Saw black smoke and fire coming from front of car. Forced to evacuate car on interstate, smoke in east and westbound lanes. The car was consumed in about 20 minutes. Insurance company- AAA - has inspected car. Unknown if Lexus has inspected. Remains taken to Teo’s Towing 563-888-1988. Please inspect. Air bags did not employ.
Corrective Action:
Driving on I80E in Iowa with cruise control set at 70 mph, warning light for AWD failure came on, followed by engine light and all warning lights. Coasted into breakdown lane and had definite loss of power. Became aware of fire by fellow motorist running toward the car with fire extinguisher. Saw black smoke and fire coming from front of car. Forced to evacuate car on interstate, smoke in east and westbound lanes. The car was consumed in about 20 minutes. Insurance company- AAA - has inspected car. Unknown if Lexus has inspected. Remains taken to Teo’s Towing 563-888-1988. Please inspect. Air bags did not employ.
Additional Notes:
Driving on I80E in Iowa with cruise control set at 70 mph, warning light for AWD failure came on, followed by engine light and all warning lights. Coasted into breakdown lane and had definite loss of power. Became aware of fire by fellow motorist running toward the car with fire extinguisher. Saw black smoke and fire coming from front of car. Forced to evacuate car on interstate, smoke in east and westbound lanes. The car was consumed in about 20 minutes. Insurance company- AAA - has inspected car. Unknown if Lexus has inspected. Remains taken to Teo’s Towing 563-888-1988. Please inspect. Air bags did not employ.
Mfg Campaign: 11464628
Recall Date: May 14, 2022
Toyota Motor Corporation
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After driving normally we smelled gas in the car and noticed fuel going low fast . I pulled from the freeway and tried to fill gas and noticed the gas was leaking from a hole in the exposed area of a Corner on the tank. My family were able to safely jump out of the car and 911 was called. There were no warning sign on dashboard. I don’t drive off road or over any objects that I am aware as there is no light or heavy damage underneath except fuel tank . This is am sure is due to small debris hitting the exposed tank causing the tear although I did t recall . The tank is left underneath exposed and need to be investigated for manufacture defect . I called Lexus to report it and they were not receptive saying I did an extreme off road driving to cause this damage which is not true , . If a stone hits the tank to cause the hole and leak the Gas , it’s a scary situation for everyone. Lexus doesn’t believe in my story. The Gas tank is left exposed and that’s where it cracked.’ I drove almost 75 miles on a brand new Lexus RX 350 with fuel leaking which was scary. I hope you look into this immediately. Lexus IS not very helpful and wants me to keep quite. The liquid you see in the picture in gas station was leaking fuel. You can use my information to contact Lexus and I have a case number with Lexus 220318001695
Corrective Action:
After driving normally we smelled gas in the car and noticed fuel going low fast . I pulled from the freeway and tried to fill gas and noticed the gas was leaking from a hole in the exposed area of a Corner on the tank. My family were able to safely jump out of the car and 911 was called. There were no warning sign on dashboard. I don’t drive off road or over any objects that I am aware as there is no light or heavy damage underneath except fuel tank . This is am sure is due to small debris hitting the exposed tank causing the tear although I did t recall . The tank is left underneath exposed and need to be investigated for manufacture defect . I called Lexus to report it and they were not receptive saying I did an extreme off road driving to cause this damage which is not true , . If a stone hits the tank to cause the hole and leak the Gas , it’s a scary situation for everyone. Lexus doesn’t believe in my story. The Gas tank is left exposed and that’s where it cracked.’ I drove almost 75 miles on a brand new Lexus RX 350 with fuel leaking which was scary. I hope you look into this immediately. Lexus IS not very helpful and wants me to keep quite. The liquid you see in the picture in gas station was leaking fuel. You can use my information to contact Lexus and I have a case number with Lexus 220318001695
Additional Notes:
After driving normally we smelled gas in the car and noticed fuel going low fast . I pulled from the freeway and tried to fill gas and noticed the gas was leaking from a hole in the exposed area of a Corner on the tank. My family were able to safely jump out of the car and 911 was called. There were no warning sign on dashboard. I don’t drive off road or over any objects that I am aware as there is no light or heavy damage underneath except fuel tank . This is am sure is due to small debris hitting the exposed tank causing the tear although I did t recall . The tank is left underneath exposed and need to be investigated for manufacture defect . I called Lexus to report it and they were not receptive saying I did an extreme off road driving to cause this damage which is not true , . If a stone hits the tank to cause the hole and leak the Gas , it’s a scary situation for everyone. Lexus doesn’t believe in my story. The Gas tank is left exposed and that’s where it cracked.’ I drove almost 75 miles on a brand new Lexus RX 350 with fuel leaking which was scary. I hope you look into this immediately. Lexus IS not very helpful and wants me to keep quite. The liquid you see in the picture in gas station was leaking fuel. You can use my information to contact Lexus and I have a case number with Lexus 220318001695
Mfg Campaign: 11457924
Recall Date: Mar 22, 2022
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