Complaints & Recalls
Consumer Complaints
2 ComplaintsToyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle Information Make: Lexus Model: TX350 Luxury Year: 2025 Mileage: 580 miles VIN: [XXX] Summary of Complaint At just 580 miles, my brand-new Lexus TX350 Luxury's AC failed on first use. I heard hissing and saw oil residue under the hood. The Clearwater, FL dealership diagnosed it as a punctured AC condenser due to “road debris” and quoted $2,000 to repair. The car had no visible damage, and I asked to keep the part for independent analysis but was denied—despite offering to pay in full. Photos show the vehicle in flawless condition. Lexus initially refused warranty coverage and claimed a front tire may have kicked up a rock, despite all tires being behind the grille. Eventually, after repeated contact with Lexus corporate and both dealerships (in Jacksonville and Clearwater), they agreed to cover the repair—but still refused to return the damaged part. Several service advisors admitted this issue is common. The condenser appears unprotected behind the grille, making it vulnerable to debris. Given the low mileage and lack of damage, this points to a design flaw. Lexus’s inconsistent handling and denial of access to the part raise concerns. Request for Investigation Please investigate this as a potential systemic design defect. The vulnerability of the AC condenser can lead to repeat failures and high repair costs, especially in hot climates where AC is essential. Lexus has asked one owner if he would agree to being a guinea pig and allow them to add a screen behind the grill. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Vehicle Information Make: Lexus Model: TX350 Luxury Year: 2025 Mileage: 580 miles VIN: [XXX] Summary of Complaint At just 580 miles, my brand-new Lexus TX350 Luxury's AC failed on first use. I heard hissing and saw oil residue under the hood. The Clearwater, FL dealership diagnosed it as a punctured AC condenser due to “road debris” and quoted $2,000 to repair. The car had no visible damage, and I asked to keep the part for independent analysis but was denied—despite offering to pay in full. Photos show the vehicle in flawless condition. Lexus initially refused warranty coverage and claimed a front tire may have kicked up a rock, despite all tires being behind the grille. Eventually, after repeated contact with Lexus corporate and both dealerships (in Jacksonville and Clearwater), they agreed to cover the repair—but still refused to return the damaged part. Several service advisors admitted this issue is common. The condenser appears unprotected behind the grille, making it vulnerable to debris. Given the low mileage and lack of damage, this points to a design flaw. Lexus’s inconsistent handling and denial of access to the part raise concerns. Request for Investigation Please investigate this as a potential systemic design defect. The vulnerability of the AC condenser can lead to repeat failures and high repair costs, especially in hot climates where AC is essential. Lexus has asked one owner if he would agree to being a guinea pig and allow them to add a screen behind the grill. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Vehicle Information Make: Lexus Model: TX350 Luxury Year: 2025 Mileage: 580 miles VIN: [XXX] Summary of Complaint At just 580 miles, my brand-new Lexus TX350 Luxury's AC failed on first use. I heard hissing and saw oil residue under the hood. The Clearwater, FL dealership diagnosed it as a punctured AC condenser due to “road debris” and quoted $2,000 to repair. The car had no visible damage, and I asked to keep the part for independent analysis but was denied—despite offering to pay in full. Photos show the vehicle in flawless condition. Lexus initially refused warranty coverage and claimed a front tire may have kicked up a rock, despite all tires being behind the grille. Eventually, after repeated contact with Lexus corporate and both dealerships (in Jacksonville and Clearwater), they agreed to cover the repair—but still refused to return the damaged part. Several service advisors admitted this issue is common. The condenser appears unprotected behind the grille, making it vulnerable to debris. Given the low mileage and lack of damage, this points to a design flaw. Lexus’s inconsistent handling and denial of access to the part raise concerns. Request for Investigation Please investigate this as a potential systemic design defect. The vulnerability of the AC condenser can lead to repeat failures and high repair costs, especially in hot climates where AC is essential. Lexus has asked one owner if he would agree to being a guinea pig and allow them to add a screen behind the grill. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11669467
Recall Date: Jun 26, 2025
Toyota Motor Corporation
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Fuel door does not open when using release button. Must push button multiple times before fuel door opens. Vehicle has less than 1400 miles.
Corrective Action:
Fuel door does not open when using release button. Must push button multiple times before fuel door opens. Vehicle has less than 1400 miles.
Additional Notes:
Fuel door does not open when using release button. Must push button multiple times before fuel door opens. Vehicle has less than 1400 miles.
Mfg Campaign: 11644340
Recall Date: Feb 23, 2025
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