Complaints & Recalls
Consumer Complaints
2 ComplaintsMaserati North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2019 Maserati Ghibli. The contact stated while driving approximately 40 MPH, the vehicle drove over a dip in the roadway and the rear end swayed from left to right. The contact stated that at higher speeds the swaying made the vehicle more unstable. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The contact stated that he had the vehicle aligned and had all four tires replaced three times. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 29,000. The contact stated that failure started very early on after purchase. The tires were worn out by 6,000 miles. The contact owns two other Ghiblis and neither one has these issues. The contact has paid out of pocket for multiple wheel alignments and tires. No remedy or reimbursement from the manufacturer and no cause of the issue from the dealer.
Corrective Action:
The contact owns a 2019 Maserati Ghibli. The contact stated while driving approximately 40 MPH, the vehicle drove over a dip in the roadway and the rear end swayed from left to right. The contact stated that at higher speeds the swaying made the vehicle more unstable. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The contact stated that he had the vehicle aligned and had all four tires replaced three times. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 29,000. The contact stated that failure started very early on after purchase. The tires were worn out by 6,000 miles. The contact owns two other Ghiblis and neither one has these issues. The contact has paid out of pocket for multiple wheel alignments and tires. No remedy or reimbursement from the manufacturer and no cause of the issue from the dealer.
Additional Notes:
The contact owns a 2019 Maserati Ghibli. The contact stated while driving approximately 40 MPH, the vehicle drove over a dip in the roadway and the rear end swayed from left to right. The contact stated that at higher speeds the swaying made the vehicle more unstable. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer however, the failure could not be duplicated. The contact stated that he had the vehicle aligned and had all four tires replaced three times. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 29,000. The contact stated that failure started very early on after purchase. The tires were worn out by 6,000 miles. The contact owns two other Ghiblis and neither one has these issues. The contact has paid out of pocket for multiple wheel alignments and tires. No remedy or reimbursement from the manufacturer and no cause of the issue from the dealer.
Mfg Campaign: 11522890
Recall Date: May 19, 2023
Maserati North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact's girlfriend owns a 2019 Maserati Ghibli. The contact stated that while driving at low speeds, the transmission would inadvertently shift into Neutral or Park, or the engine would shut off. Upon research, the contact related the failure to an engine software malfunction. The vehicle was taken to the dealer to be diagnosed however, the mechanic found no failure and informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to record the failure whenever it happened again and forward the evidence of the failure. The failure mileage was 12,975.
Corrective Action:
The contact's girlfriend owns a 2019 Maserati Ghibli. The contact stated that while driving at low speeds, the transmission would inadvertently shift into Neutral or Park, or the engine would shut off. Upon research, the contact related the failure to an engine software malfunction. The vehicle was taken to the dealer to be diagnosed however, the mechanic found no failure and informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to record the failure whenever it happened again and forward the evidence of the failure. The failure mileage was 12,975.
Additional Notes:
The contact's girlfriend owns a 2019 Maserati Ghibli. The contact stated that while driving at low speeds, the transmission would inadvertently shift into Neutral or Park, or the engine would shut off. Upon research, the contact related the failure to an engine software malfunction. The vehicle was taken to the dealer to be diagnosed however, the mechanic found no failure and informed the contact that the vehicle was operating as designed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to record the failure whenever it happened again and forward the evidence of the failure. The failure mileage was 12,975.
Mfg Campaign: 11448817
Recall Date: Jan 25, 2022
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