Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain 2018 Maserati Quattroporte, Ghibli, and Levante vehicles. The welds on the front sub frame may be incomplete, which can result in the welds breaking.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 369
Recall Date: May 25, 2018
Maserati North America, Inc.
Safety Issue:
Maserati North America, Inc. (Maserati) is recalling certain 2018 Maserati Quattroporte and Ghibli vehicles. These vehicles have a fuel delivery pipe in the engine compartment that may leak fuel at the connections.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 363
Recall Date: Dec 21, 2017
Consumer Complaints
1 ComplaintMaserati North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I WAS DRIVING THIS VEHICLE IN "SPORT" MODE. I ACCELERATED FROM A STOPPED POSITION, RATHER AGGRESSIVELY TO GET UP TO SPEED (ABOUT 30-35 MPH). WHEN I TOOK MY FOOT OFF THE GAS PEDAL, THE CAR CONTINUED TO ACCELERATE UNCOMMANDED. I PRESSED THE BRAKE AS HARD AS I COULD, BUT THE ENGINE REMAINED AT FULL POWER ATTEMPTING TO ACCELERATE FORWARD. I WAS NEARLY ABLE TO GET THE VEHICLE TO A COMPLETE STOP, BUT THE ENGINE OVERPOWERED ME WITH BOTH FEET STANDING ON BRAKE PEDAL. IT SHUDDERED FORWARD ABOUT 25 FEET, MOVING AT LESS THAN 5MPH, ALMOST LIKE THE ANTILOCK BRAKES WERE CAPTURING AND RELEASING, UNTIL I STRUCK A VEHICLE STOPPED AT A RED LIGHT IN FRONT OF ME. THE DISPLAY READ "SERVICE ENGINE THROTTLE CONTROL." ONCE I STRUCK THE OTHER VEHICLE, MY VEHICLE FINALLY CAME TO A COMPLETE STOP. I PUT THE CAR IN PARK, AND THE ENGINE FINALLY STOPPED REVVING. THE FLOOR MATS WERE IN THEIR PROPER PLACE, SO THEY WERE NOT A CONTRIBUTING FACTOR. THIS WAS ACTUALLY THE SECOND TIME THAT THE CAR HAD ACCELERATED ON ITS OWN, BOTH OCCURRING IN CONJUNCTION WITH AGGRESSIVE APPLICATION OF THE GAS PEDAL. THE FIRST TIME I WAS ABLE TO OVERCOME IT FAIRLY QUICKLY, AND THOUGHT IT WAS JUST AN ANOMALY. IT MAY BE IMPORTANT TO NOTE THAT THE MANUFACTURER APPROVED AND COMPLETELY REPLACED THE ENGINE CONTROL MODULE (WHICH I WAS INFORMED BY THE DEALERSHIP WAS A RARE EVENT) ONLY 2 MONTHS PRIOR TO THIS INCIDENT, DUE TO A VIRTUAL ELECTRONIC MELTDOWN WITH THE ENGINE CONTROL. BOTH UNCOMMANDED ACCELERATION EVENTS OCCURRED AFTER THIS REPLACEMENT. AFTER THE "INVESTIGATION" BY THE MANUFACTURER, THEY CLAIM THERE WAS NO PROBLEM AND ACCEPTED NO RESPONSIBILITY FOR THE INCIDENT, NOR DID THEY TAKE ANY CORRECTIVE ACTIONS TO ENSURE OUR FUTURE SAFETY. THE VEHICLE CURRENTLY HAS ABOUT 4500 MILES. I'VE HAD IT FOR JUST UNDER 1 YEAR, AND IT HAS BEEN OUT OF SERVICE NEARLY 2 FULL MOUTHS WITH THREE ELECTRONIC/ELECTRICAL PROBLEMS.
Corrective Action:
I WAS DRIVING THIS VEHICLE IN "SPORT" MODE. I ACCELERATED FROM A STOPPED POSITION, RATHER AGGRESSIVELY TO GET UP TO SPEED (ABOUT 30-35 MPH). WHEN I TOOK MY FOOT OFF THE GAS PEDAL, THE CAR CONTINUED TO ACCELERATE UNCOMMANDED. I PRESSED THE BRAKE AS HARD AS I COULD, BUT THE ENGINE REMAINED AT FULL POWER ATTEMPTING TO ACCELERATE FORWARD. I WAS NEARLY ABLE TO GET THE VEHICLE TO A COMPLETE STOP, BUT THE ENGINE OVERPOWERED ME WITH BOTH FEET STANDING ON BRAKE PEDAL. IT SHUDDERED FORWARD ABOUT 25 FEET, MOVING AT LESS THAN 5MPH, ALMOST LIKE THE ANTILOCK BRAKES WERE CAPTURING AND RELEASING, UNTIL I STRUCK A VEHICLE STOPPED AT A RED LIGHT IN FRONT OF ME. THE DISPLAY READ "SERVICE ENGINE THROTTLE CONTROL." ONCE I STRUCK THE OTHER VEHICLE, MY VEHICLE FINALLY CAME TO A COMPLETE STOP. I PUT THE CAR IN PARK, AND THE ENGINE FINALLY STOPPED REVVING. THE FLOOR MATS WERE IN THEIR PROPER PLACE, SO THEY WERE NOT A CONTRIBUTING FACTOR. THIS WAS ACTUALLY THE SECOND TIME THAT THE CAR HAD ACCELERATED ON ITS OWN, BOTH OCCURRING IN CONJUNCTION WITH AGGRESSIVE APPLICATION OF THE GAS PEDAL. THE FIRST TIME I WAS ABLE TO OVERCOME IT FAIRLY QUICKLY, AND THOUGHT IT WAS JUST AN ANOMALY. IT MAY BE IMPORTANT TO NOTE THAT THE MANUFACTURER APPROVED AND COMPLETELY REPLACED THE ENGINE CONTROL MODULE (WHICH I WAS INFORMED BY THE DEALERSHIP WAS A RARE EVENT) ONLY 2 MONTHS PRIOR TO THIS INCIDENT, DUE TO A VIRTUAL ELECTRONIC MELTDOWN WITH THE ENGINE CONTROL. BOTH UNCOMMANDED ACCELERATION EVENTS OCCURRED AFTER THIS REPLACEMENT. AFTER THE "INVESTIGATION" BY THE MANUFACTURER, THEY CLAIM THERE WAS NO PROBLEM AND ACCEPTED NO RESPONSIBILITY FOR THE INCIDENT, NOR DID THEY TAKE ANY CORRECTIVE ACTIONS TO ENSURE OUR FUTURE SAFETY. THE VEHICLE CURRENTLY HAS ABOUT 4500 MILES. I'VE HAD IT FOR JUST UNDER 1 YEAR, AND IT HAS BEEN OUT OF SERVICE NEARLY 2 FULL MOUTHS WITH THREE ELECTRONIC/ELECTRICAL PROBLEMS.
Additional Notes:
I WAS DRIVING THIS VEHICLE IN "SPORT" MODE. I ACCELERATED FROM A STOPPED POSITION, RATHER AGGRESSIVELY TO GET UP TO SPEED (ABOUT 30-35 MPH). WHEN I TOOK MY FOOT OFF THE GAS PEDAL, THE CAR CONTINUED TO ACCELERATE UNCOMMANDED. I PRESSED THE BRAKE AS HARD AS I COULD, BUT THE ENGINE REMAINED AT FULL POWER ATTEMPTING TO ACCELERATE FORWARD. I WAS NEARLY ABLE TO GET THE VEHICLE TO A COMPLETE STOP, BUT THE ENGINE OVERPOWERED ME WITH BOTH FEET STANDING ON BRAKE PEDAL. IT SHUDDERED FORWARD ABOUT 25 FEET, MOVING AT LESS THAN 5MPH, ALMOST LIKE THE ANTILOCK BRAKES WERE CAPTURING AND RELEASING, UNTIL I STRUCK A VEHICLE STOPPED AT A RED LIGHT IN FRONT OF ME. THE DISPLAY READ "SERVICE ENGINE THROTTLE CONTROL." ONCE I STRUCK THE OTHER VEHICLE, MY VEHICLE FINALLY CAME TO A COMPLETE STOP. I PUT THE CAR IN PARK, AND THE ENGINE FINALLY STOPPED REVVING. THE FLOOR MATS WERE IN THEIR PROPER PLACE, SO THEY WERE NOT A CONTRIBUTING FACTOR. THIS WAS ACTUALLY THE SECOND TIME THAT THE CAR HAD ACCELERATED ON ITS OWN, BOTH OCCURRING IN CONJUNCTION WITH AGGRESSIVE APPLICATION OF THE GAS PEDAL. THE FIRST TIME I WAS ABLE TO OVERCOME IT FAIRLY QUICKLY, AND THOUGHT IT WAS JUST AN ANOMALY. IT MAY BE IMPORTANT TO NOTE THAT THE MANUFACTURER APPROVED AND COMPLETELY REPLACED THE ENGINE CONTROL MODULE (WHICH I WAS INFORMED BY THE DEALERSHIP WAS A RARE EVENT) ONLY 2 MONTHS PRIOR TO THIS INCIDENT, DUE TO A VIRTUAL ELECTRONIC MELTDOWN WITH THE ENGINE CONTROL. BOTH UNCOMMANDED ACCELERATION EVENTS OCCURRED AFTER THIS REPLACEMENT. AFTER THE "INVESTIGATION" BY THE MANUFACTURER, THEY CLAIM THERE WAS NO PROBLEM AND ACCEPTED NO RESPONSIBILITY FOR THE INCIDENT, NOR DID THEY TAKE ANY CORRECTIVE ACTIONS TO ENSURE OUR FUTURE SAFETY. THE VEHICLE CURRENTLY HAS ABOUT 4500 MILES. I'VE HAD IT FOR JUST UNDER 1 YEAR, AND IT HAS BEEN OUT OF SERVICE NEARLY 2 FULL MOUTHS WITH THREE ELECTRONIC/ELECTRICAL PROBLEMS.
Mfg Campaign: 11290227
Recall Date: Dec 19, 2019
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