Complaints & Recalls
Consumer Complaints
4 ComplaintsNissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Component or system that failed: Electric Drive System / Charging System / Software – repeated failure displaying “EV System Off” message, rendering vehicle inoperable. Description of incident: This is the second time within 30 days that my 2025 Nissan Ariya (VIN: [XXX] ) has completely shut down and become undriveable. On [XXX], while attempting to use a DC fast charger at Electrify America (1150 E Flamingo Rd, Las Vegas, NV), the vehicle failed to begin charging. After a few attempts, the dash displayed “EV System Off” and the car could not be restarted or shifted into gear. It had to be towed again — same as the incident on [XXX], which occurred under nearly identical circumstances. Safety risk: This failure left me stranded twice, with no warning or ability to drive. Had this happened on a freeway or in a rural area, it could have been dangerous. The dealer has only reset the vehicle each time with no resolution. Reproduction and inspection: The issue was inspected by Findlay Nissan Henderson. They stated that other Ariya owners have reported similar failures, especially after using Electrify America stations, and implied it may be a compatibility issue — yet this is not publicly disclosed by Nissan. I have charged successfully at Electrify America many times before, and the same charger worked immediately after my failure. Warning signs: No warning lights appeared before the failure. The “EV System Off” message appeared suddenly after connecting to the charger. Summary: This is a critical systems failure that recurs, impacts safety, and limits reliable use of the vehicle. I request this be formally investigated for a potential design or software flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Component or system that failed: Electric Drive System / Charging System / Software – repeated failure displaying “EV System Off” message, rendering vehicle inoperable. Description of incident: This is the second time within 30 days that my 2025 Nissan Ariya (VIN: [XXX] ) has completely shut down and become undriveable. On [XXX], while attempting to use a DC fast charger at Electrify America (1150 E Flamingo Rd, Las Vegas, NV), the vehicle failed to begin charging. After a few attempts, the dash displayed “EV System Off” and the car could not be restarted or shifted into gear. It had to be towed again — same as the incident on [XXX], which occurred under nearly identical circumstances. Safety risk: This failure left me stranded twice, with no warning or ability to drive. Had this happened on a freeway or in a rural area, it could have been dangerous. The dealer has only reset the vehicle each time with no resolution. Reproduction and inspection: The issue was inspected by Findlay Nissan Henderson. They stated that other Ariya owners have reported similar failures, especially after using Electrify America stations, and implied it may be a compatibility issue — yet this is not publicly disclosed by Nissan. I have charged successfully at Electrify America many times before, and the same charger worked immediately after my failure. Warning signs: No warning lights appeared before the failure. The “EV System Off” message appeared suddenly after connecting to the charger. Summary: This is a critical systems failure that recurs, impacts safety, and limits reliable use of the vehicle. I request this be formally investigated for a potential design or software flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Component or system that failed: Electric Drive System / Charging System / Software – repeated failure displaying “EV System Off” message, rendering vehicle inoperable. Description of incident: This is the second time within 30 days that my 2025 Nissan Ariya (VIN: [XXX] ) has completely shut down and become undriveable. On [XXX], while attempting to use a DC fast charger at Electrify America (1150 E Flamingo Rd, Las Vegas, NV), the vehicle failed to begin charging. After a few attempts, the dash displayed “EV System Off” and the car could not be restarted or shifted into gear. It had to be towed again — same as the incident on [XXX], which occurred under nearly identical circumstances. Safety risk: This failure left me stranded twice, with no warning or ability to drive. Had this happened on a freeway or in a rural area, it could have been dangerous. The dealer has only reset the vehicle each time with no resolution. Reproduction and inspection: The issue was inspected by Findlay Nissan Henderson. They stated that other Ariya owners have reported similar failures, especially after using Electrify America stations, and implied it may be a compatibility issue — yet this is not publicly disclosed by Nissan. I have charged successfully at Electrify America many times before, and the same charger worked immediately after my failure. Warning signs: No warning lights appeared before the failure. The “EV System Off” message appeared suddenly after connecting to the charger. Summary: This is a critical systems failure that recurs, impacts safety, and limits reliable use of the vehicle. I request this be formally investigated for a potential design or software flaw. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11661982
Recall Date: May 19, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Corrective Action:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Additional Notes:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Mfg Campaign: 11657889
Recall Date: Apr 30, 2025
Nissan North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Corrective Action:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Additional Notes:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Mfg Campaign: 11657889
Recall Date: Apr 30, 2025
Nissan North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Corrective Action:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Additional Notes:
3 days after purchasing the vehicle the forward collision warning light and rear cross traffic light came on. The forward collision light warning also came and and deactivated my cruise controls. It was taken back to the dealer for a diagnostic which was unsuccessful and did not show any errors. The car was given back to us and 3 days later while my wife was taking the kids to school, the same errors occurred plus the dashboard went dark, and the driver's seat inflating back rest started to inflate and deflate. The car was taken back to the dealer and has been there for close to a week. I was given a call by the Nissan Service Representative stating that they will be replacing the forward assist part.
Mfg Campaign: 11657889
Recall Date: Apr 30, 2025
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