Complaints & Recalls
Consumer Complaints
4 ComplaintsNissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Corrective Action:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Additional Notes:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Mfg Campaign: 11677388
Recall Date: Jul 30, 2025
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Corrective Action:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Additional Notes:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Mfg Campaign: 11677388
Recall Date: Jul 30, 2025
Nissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Corrective Action:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Additional Notes:
On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.
Mfg Campaign: 11677388
Recall Date: Jul 30, 2025
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Sunroof/Moonroof exploded while parked in driveway - loud firework/gunshot sound rang out between 9:30-10:00 PM. At that time, I went outside to find the sunroof/moonroof shattered. Brand new Nissan Armada purchased 5 months and 7 days ago. Could have been put at risk had it exploded while driving - the noise alone could've caused an accident no less the shattered glass falling on passenger/driver and or other vehicles behind if it had happened while driving. Not at this time - Nissan USA Consumer Affairs will get back with me in 5 days (3 business days and the weekend), but in the meantime my vehicle is not secure from weather or break-ins, nor is it safe to drive and was told by the dealership to not drive the vehicle. No, sunroof/moonroof was intact when parked in my driveway. Faulty glass by manufacturer that they seem to not want to cover.
Corrective Action:
Sunroof/Moonroof exploded while parked in driveway - loud firework/gunshot sound rang out between 9:30-10:00 PM. At that time, I went outside to find the sunroof/moonroof shattered. Brand new Nissan Armada purchased 5 months and 7 days ago. Could have been put at risk had it exploded while driving - the noise alone could've caused an accident no less the shattered glass falling on passenger/driver and or other vehicles behind if it had happened while driving. Not at this time - Nissan USA Consumer Affairs will get back with me in 5 days (3 business days and the weekend), but in the meantime my vehicle is not secure from weather or break-ins, nor is it safe to drive and was told by the dealership to not drive the vehicle. No, sunroof/moonroof was intact when parked in my driveway. Faulty glass by manufacturer that they seem to not want to cover.
Additional Notes:
Sunroof/Moonroof exploded while parked in driveway - loud firework/gunshot sound rang out between 9:30-10:00 PM. At that time, I went outside to find the sunroof/moonroof shattered. Brand new Nissan Armada purchased 5 months and 7 days ago. Could have been put at risk had it exploded while driving - the noise alone could've caused an accident no less the shattered glass falling on passenger/driver and or other vehicles behind if it had happened while driving. Not at this time - Nissan USA Consumer Affairs will get back with me in 5 days (3 business days and the weekend), but in the meantime my vehicle is not secure from weather or break-ins, nor is it safe to drive and was told by the dealership to not drive the vehicle. No, sunroof/moonroof was intact when parked in my driveway. Faulty glass by manufacturer that they seem to not want to cover.
Mfg Campaign: 11592988
Recall Date: Jun 7, 2024
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