Complaints & Recalls
Consumer Complaints
4 ComplaintsNissan North America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
The contact owns a 2022 Nissan Murano. The contact stated that upon entering the vehicle, she noticed a puddle of water on the front and rear floorboards of the vehicle. The vehicle was taken to the dealer where it was diagnosed that water had entered around the windshield enclosure. The windshield was replaced, and the vehicle was repaired; however, the contact stated that she was concerned that the water damage could cause future issues. The manufacturer was notified of the failure and the contact was informed to take the vehicle back to the dealer. The contact was provided a case number. The failure mileage was approximately 24,000.
Corrective Action:
The contact owns a 2022 Nissan Murano. The contact stated that upon entering the vehicle, she noticed a puddle of water on the front and rear floorboards of the vehicle. The vehicle was taken to the dealer where it was diagnosed that water had entered around the windshield enclosure. The windshield was replaced, and the vehicle was repaired; however, the contact stated that she was concerned that the water damage could cause future issues. The manufacturer was notified of the failure and the contact was informed to take the vehicle back to the dealer. The contact was provided a case number. The failure mileage was approximately 24,000.
Additional Notes:
The contact owns a 2022 Nissan Murano. The contact stated that upon entering the vehicle, she noticed a puddle of water on the front and rear floorboards of the vehicle. The vehicle was taken to the dealer where it was diagnosed that water had entered around the windshield enclosure. The windshield was replaced, and the vehicle was repaired; however, the contact stated that she was concerned that the water damage could cause future issues. The manufacturer was notified of the failure and the contact was informed to take the vehicle back to the dealer. The contact was provided a case number. The failure mileage was approximately 24,000.
Mfg Campaign: 11505875
Recall Date: Feb 6, 2023
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
My wife was victim to a hit and run driver on 30 Dec 22. Our 2022 Nissan Murano's AUTOMATIC COLLISION NOTIFICATION SYSTEM FAILED TO ACTIVATE UPON COLLISION. There were no warnings in the car prior. Additionally, the secondary system known as the "SOS BUTTON" which My Wife manually activated REPEATEDLY for 15 minutes failed. She called 911 and after 45 minutes a trooper finally arrived to help her. Unbelievably, this manufacturer advised us to "routinely test" the system to ensure it is active!!! No explanation how (we press the SOS button each time we start the vehicle now, and feel afraid to drive it, (but we have no other option). Nissan has not reached out to us until recently to express their denial of the system failure (this system failure has already been verified by two separate Nissan agents where three separate reported failures occurred that same day PRIOR to the accident). We were not notified. Our request to Fred Anderson Nissan and the manufacturer for a "buy back" were denied. I'm a 100% disabled Veteran (Retiree) and my wife is also a disabled Veteran (Retiree). One year ago we put our ENTIRE LIFE SAVINGS of $22,000.00 down-payment on the Murano,as it offered the most safety features available, specifically the Automatic Collision Notification system, which is to notify a specially trained agent to initiate emergency services. This system is a major priority for us. The dealership's only response is to trade the vehicle in (lose our $22,000.00 in the process) and purchase another Nissan with the same system in place. Our new vehicle has depreciated almost 40% in less than one year. We're being forced by the manufacturer to either keep this car with documented safety failures, or sacrifice our life Savings and begin anew with another 6 year payment, with zero equity. we have just begun to travel in this "perfect vehicle", after serving a combined 60 years of service to our country. Our financial future is at stake, and we did nothing to cause this.
Corrective Action:
My wife was victim to a hit and run driver on 30 Dec 22. Our 2022 Nissan Murano's AUTOMATIC COLLISION NOTIFICATION SYSTEM FAILED TO ACTIVATE UPON COLLISION. There were no warnings in the car prior. Additionally, the secondary system known as the "SOS BUTTON" which My Wife manually activated REPEATEDLY for 15 minutes failed. She called 911 and after 45 minutes a trooper finally arrived to help her. Unbelievably, this manufacturer advised us to "routinely test" the system to ensure it is active!!! No explanation how (we press the SOS button each time we start the vehicle now, and feel afraid to drive it, (but we have no other option). Nissan has not reached out to us until recently to express their denial of the system failure (this system failure has already been verified by two separate Nissan agents where three separate reported failures occurred that same day PRIOR to the accident). We were not notified. Our request to Fred Anderson Nissan and the manufacturer for a "buy back" were denied. I'm a 100% disabled Veteran (Retiree) and my wife is also a disabled Veteran (Retiree). One year ago we put our ENTIRE LIFE SAVINGS of $22,000.00 down-payment on the Murano,as it offered the most safety features available, specifically the Automatic Collision Notification system, which is to notify a specially trained agent to initiate emergency services. This system is a major priority for us. The dealership's only response is to trade the vehicle in (lose our $22,000.00 in the process) and purchase another Nissan with the same system in place. Our new vehicle has depreciated almost 40% in less than one year. We're being forced by the manufacturer to either keep this car with documented safety failures, or sacrifice our life Savings and begin anew with another 6 year payment, with zero equity. we have just begun to travel in this "perfect vehicle", after serving a combined 60 years of service to our country. Our financial future is at stake, and we did nothing to cause this.
Additional Notes:
My wife was victim to a hit and run driver on 30 Dec 22. Our 2022 Nissan Murano's AUTOMATIC COLLISION NOTIFICATION SYSTEM FAILED TO ACTIVATE UPON COLLISION. There were no warnings in the car prior. Additionally, the secondary system known as the "SOS BUTTON" which My Wife manually activated REPEATEDLY for 15 minutes failed. She called 911 and after 45 minutes a trooper finally arrived to help her. Unbelievably, this manufacturer advised us to "routinely test" the system to ensure it is active!!! No explanation how (we press the SOS button each time we start the vehicle now, and feel afraid to drive it, (but we have no other option). Nissan has not reached out to us until recently to express their denial of the system failure (this system failure has already been verified by two separate Nissan agents where three separate reported failures occurred that same day PRIOR to the accident). We were not notified. Our request to Fred Anderson Nissan and the manufacturer for a "buy back" were denied. I'm a 100% disabled Veteran (Retiree) and my wife is also a disabled Veteran (Retiree). One year ago we put our ENTIRE LIFE SAVINGS of $22,000.00 down-payment on the Murano,as it offered the most safety features available, specifically the Automatic Collision Notification system, which is to notify a specially trained agent to initiate emergency services. This system is a major priority for us. The dealership's only response is to trade the vehicle in (lose our $22,000.00 in the process) and purchase another Nissan with the same system in place. Our new vehicle has depreciated almost 40% in less than one year. We're being forced by the manufacturer to either keep this car with documented safety failures, or sacrifice our life Savings and begin anew with another 6 year payment, with zero equity. we have just begun to travel in this "perfect vehicle", after serving a combined 60 years of service to our country. Our financial future is at stake, and we did nothing to cause this.
Mfg Campaign: 11501185
Recall Date: Jan 11, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Nissan Murano. The contact stated while his wife was at a complete stop, another vehicle which was driving approximately 25 MPH, crashed into the rear of the vehicle. The contact’s wife veered to the side of the road. The Automatic Collision Notification (ACN) safety feature designed to connect a driver to a live Response Specialist who can request emergency services on the driver’s behalf in the event of a collision, failed to engage. The contact’s wife then pressed the SOS button connected to the automatic collision notification (ACN) safety feature but the ACN failed to respond. The contact’s wife was able to drive to her residence. The contact contacted NissanConnect and tested the SOS button functionality; however, NissanConnect confirmed that they were not receiving any communication from the vehicle. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact’s wife, who has hypertension, was transported to the hospital with the assistance of her husband. A police report was filed. There were no injuries sustained. The manufacturer was notified of the failure and informed the contact that the case was escalated to Nissan's regional specialist. The manufacturer informed the contact that they would follow up with him. The vehicle was not repaired. The failure mileage was approximately 16,600.
Corrective Action:
The contact owns a 2022 Nissan Murano. The contact stated while his wife was at a complete stop, another vehicle which was driving approximately 25 MPH, crashed into the rear of the vehicle. The contact’s wife veered to the side of the road. The Automatic Collision Notification (ACN) safety feature designed to connect a driver to a live Response Specialist who can request emergency services on the driver’s behalf in the event of a collision, failed to engage. The contact’s wife then pressed the SOS button connected to the automatic collision notification (ACN) safety feature but the ACN failed to respond. The contact’s wife was able to drive to her residence. The contact contacted NissanConnect and tested the SOS button functionality; however, NissanConnect confirmed that they were not receiving any communication from the vehicle. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact’s wife, who has hypertension, was transported to the hospital with the assistance of her husband. A police report was filed. There were no injuries sustained. The manufacturer was notified of the failure and informed the contact that the case was escalated to Nissan's regional specialist. The manufacturer informed the contact that they would follow up with him. The vehicle was not repaired. The failure mileage was approximately 16,600.
Additional Notes:
The contact owns a 2022 Nissan Murano. The contact stated while his wife was at a complete stop, another vehicle which was driving approximately 25 MPH, crashed into the rear of the vehicle. The contact’s wife veered to the side of the road. The Automatic Collision Notification (ACN) safety feature designed to connect a driver to a live Response Specialist who can request emergency services on the driver’s behalf in the event of a collision, failed to engage. The contact’s wife then pressed the SOS button connected to the automatic collision notification (ACN) safety feature but the ACN failed to respond. The contact’s wife was able to drive to her residence. The contact contacted NissanConnect and tested the SOS button functionality; however, NissanConnect confirmed that they were not receiving any communication from the vehicle. The vehicle was taken to the dealer who informed the contact that they could not duplicate the failure. The contact’s wife, who has hypertension, was transported to the hospital with the assistance of her husband. A police report was filed. There were no injuries sustained. The manufacturer was notified of the failure and informed the contact that the case was escalated to Nissan's regional specialist. The manufacturer informed the contact that they would follow up with him. The vehicle was not repaired. The failure mileage was approximately 16,600.
Mfg Campaign: 11500344
Recall Date: Jan 5, 2023
Nissan North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The contact owns a 2022 Nissan Murano. The contact stated while driving approximately 70 MPH in the rain with all windows rolled up, there was leakage that occurred. There were no warning lights illuminated. The contact stated four days later she noticed the driver and passenger's side rear floorboard were soaked. The contact vacuumed up the water and drove the vehicle into her garage. There was more rain a few days afterward and the failure occurred again, while parked outside the garage. The vehicle was taken to the local dealer which diagnosed no failure. The contact then took the vehicle back to the dealer numerous times; and they replaced the carpet, headliners, and drains due to leakage and mildew. The failure reoccurred and was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200.
Corrective Action:
The contact owns a 2022 Nissan Murano. The contact stated while driving approximately 70 MPH in the rain with all windows rolled up, there was leakage that occurred. There were no warning lights illuminated. The contact stated four days later she noticed the driver and passenger's side rear floorboard were soaked. The contact vacuumed up the water and drove the vehicle into her garage. There was more rain a few days afterward and the failure occurred again, while parked outside the garage. The vehicle was taken to the local dealer which diagnosed no failure. The contact then took the vehicle back to the dealer numerous times; and they replaced the carpet, headliners, and drains due to leakage and mildew. The failure reoccurred and was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200.
Additional Notes:
The contact owns a 2022 Nissan Murano. The contact stated while driving approximately 70 MPH in the rain with all windows rolled up, there was leakage that occurred. There were no warning lights illuminated. The contact stated four days later she noticed the driver and passenger's side rear floorboard were soaked. The contact vacuumed up the water and drove the vehicle into her garage. There was more rain a few days afterward and the failure occurred again, while parked outside the garage. The vehicle was taken to the local dealer which diagnosed no failure. The contact then took the vehicle back to the dealer numerous times; and they replaced the carpet, headliners, and drains due to leakage and mildew. The failure reoccurred and was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 200.
Mfg Campaign: 11479586
Recall Date: Aug 16, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury