Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2012-2017 NV Cargo and NV Passenger Van, 2013-2015 Titan and Armada and 2011-2012 Infiniti QX56 vehicles. Due to a manufacturing issue, the air bag inflator may not function properly or may rupture during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 30, 2020
Consumer Complaints
13 ComplaintsNissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
At speeds 60 miles or more and sudden braking all front end shaking violently.
Corrective Action:
At speeds 60 miles or more and sudden braking all front end shaking violently.
Additional Notes:
At speeds 60 miles or more and sudden braking all front end shaking violently.
Mfg Campaign: 11475866
Recall Date: Jul 26, 2022
Nissan North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
At speeds 60 miles or more and sudden braking all front end shaking violently.
Corrective Action:
At speeds 60 miles or more and sudden braking all front end shaking violently.
Additional Notes:
At speeds 60 miles or more and sudden braking all front end shaking violently.
Mfg Campaign: 11475866
Recall Date: Jul 26, 2022
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Corrective Action:
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Additional Notes:
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Mfg Campaign: 11454894
Recall Date: Mar 2, 2022
Nissan North America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Corrective Action:
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Additional Notes:
The contact owns a 2016 Nissan NV. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The vehicle failed to accelerate over 20 MPH. There were no warning lights illuminated. The vehicle was taken to the local dealer where it was diagnosed that the four catalytic convertors and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 180,000.
Mfg Campaign: 11454894
Recall Date: Mar 2, 2022
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Mfg Campaign: 11445456
Recall Date: Dec 29, 2021
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Corrective Action:
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Additional Notes:
The contact owns a 2016 Nissan NV3500. The contact stated while operating the vehicle, the instrument malfunctioned. The check engine warning light, odometer, speedometer, and the braking system malfunctioned causing the brake pedal to extend to the floor while depressed. The vehicle was taken to the local dealer. The cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 80,000.
Mfg Campaign: 11445456
Recall Date: Dec 29, 2021
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE AC AIR FLOW IN THE BACK OF THE VAN IS COMPLETELY INSUFFICIENT. THE AIR COMING OUT OF THE VENTS IS COOL, HOWEVER THE FLOW OF AIR IS SO LIGHT/SLOW, THE PASSENGERS IN THE BACK CANNOT FEEL IT. SINCE THE BACK WINDOWS DO NOT OPEN IT BECOMES SWELTERINGLY HOT. WE WORRY ABOUT OUR CHILDREN PASSING OUT/OVER HEATING BACK THERE. IT'S A SAFETY CONCERN FOR US, AND MANY OTHERS. IT DOES NOT IMPROVE EVEN ONCE THE VEHICLE HAS BEEN RUNNING FOR A WHILE, AND IT DOES NOT IMPROVE EVEN WHEN THE VEHICLE IS MOVING.
Corrective Action:
THE AC AIR FLOW IN THE BACK OF THE VAN IS COMPLETELY INSUFFICIENT. THE AIR COMING OUT OF THE VENTS IS COOL, HOWEVER THE FLOW OF AIR IS SO LIGHT/SLOW, THE PASSENGERS IN THE BACK CANNOT FEEL IT. SINCE THE BACK WINDOWS DO NOT OPEN IT BECOMES SWELTERINGLY HOT. WE WORRY ABOUT OUR CHILDREN PASSING OUT/OVER HEATING BACK THERE. IT'S A SAFETY CONCERN FOR US, AND MANY OTHERS. IT DOES NOT IMPROVE EVEN ONCE THE VEHICLE HAS BEEN RUNNING FOR A WHILE, AND IT DOES NOT IMPROVE EVEN WHEN THE VEHICLE IS MOVING.
Additional Notes:
THE AC AIR FLOW IN THE BACK OF THE VAN IS COMPLETELY INSUFFICIENT. THE AIR COMING OUT OF THE VENTS IS COOL, HOWEVER THE FLOW OF AIR IS SO LIGHT/SLOW, THE PASSENGERS IN THE BACK CANNOT FEEL IT. SINCE THE BACK WINDOWS DO NOT OPEN IT BECOMES SWELTERINGLY HOT. WE WORRY ABOUT OUR CHILDREN PASSING OUT/OVER HEATING BACK THERE. IT'S A SAFETY CONCERN FOR US, AND MANY OTHERS. IT DOES NOT IMPROVE EVEN ONCE THE VEHICLE HAS BEEN RUNNING FOR A WHILE, AND IT DOES NOT IMPROVE EVEN WHEN THE VEHICLE IS MOVING.
Mfg Campaign: 11389829
Recall Date: Jan 25, 2021
Nissan North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
THE SEAT BELTS IN THE BACK DO NOT ALWAYS REWIND WHEN PULLED ALL THE WAY OUT TO INSTALL CHILD SAFETY SEATS. SO WHEN YOU PULL THE BELT OUT ALL THE WAY TO FEED IT THROUGH THE SAFETY SEAT, THE BELTS DO NOT RETRACT. YOU HAVE TO GO BEHIND THE SEAT INTO THE MECHANISM AND MANUALLY ROLL THE BELT BACK UP. THIS IS WHILE THE VEHICLE IS PARKED.
Corrective Action:
THE SEAT BELTS IN THE BACK DO NOT ALWAYS REWIND WHEN PULLED ALL THE WAY OUT TO INSTALL CHILD SAFETY SEATS. SO WHEN YOU PULL THE BELT OUT ALL THE WAY TO FEED IT THROUGH THE SAFETY SEAT, THE BELTS DO NOT RETRACT. YOU HAVE TO GO BEHIND THE SEAT INTO THE MECHANISM AND MANUALLY ROLL THE BELT BACK UP. THIS IS WHILE THE VEHICLE IS PARKED.
Additional Notes:
THE SEAT BELTS IN THE BACK DO NOT ALWAYS REWIND WHEN PULLED ALL THE WAY OUT TO INSTALL CHILD SAFETY SEATS. SO WHEN YOU PULL THE BELT OUT ALL THE WAY TO FEED IT THROUGH THE SAFETY SEAT, THE BELTS DO NOT RETRACT. YOU HAVE TO GO BEHIND THE SEAT INTO THE MECHANISM AND MANUALLY ROLL THE BELT BACK UP. THIS IS WHILE THE VEHICLE IS PARKED.
Mfg Campaign: 11377927
Recall Date: Dec 4, 2020
Nissan North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY VAN WAS SITTING PARKED AT OUR HOUSE WHEN THE BIG WINDOW ON THE LEFT (BEHIND DRIVER) JUST EXPLODED INWARD. GLASS WAS EVERYWHERE AND ALL IN THE CAR SEATS.
Corrective Action:
MY VAN WAS SITTING PARKED AT OUR HOUSE WHEN THE BIG WINDOW ON THE LEFT (BEHIND DRIVER) JUST EXPLODED INWARD. GLASS WAS EVERYWHERE AND ALL IN THE CAR SEATS.
Additional Notes:
MY VAN WAS SITTING PARKED AT OUR HOUSE WHEN THE BIG WINDOW ON THE LEFT (BEHIND DRIVER) JUST EXPLODED INWARD. GLASS WAS EVERYWHERE AND ALL IN THE CAR SEATS.
Mfg Campaign: 11361978
Recall Date: Sep 30, 2020
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CHECK ENGINE LIGHT CAME ON, DIAGNOSED AS CATALYTIC CONVERTER FAILURE. LOCAL DEALERSHIP ADVISED TO REPLACE BOTH CONVERTERS AT $2500. NISSAN WOULD NOT COVER UNDER WARRANTY AS IT CLAIMS CONVERTERS ARE COVERED UNDER EXHAUST/EMISSIONS WARRANTY AT 50K MILES. THE VEHICLE IS JUST UNDER 100K MILES.
Corrective Action:
CHECK ENGINE LIGHT CAME ON, DIAGNOSED AS CATALYTIC CONVERTER FAILURE. LOCAL DEALERSHIP ADVISED TO REPLACE BOTH CONVERTERS AT $2500. NISSAN WOULD NOT COVER UNDER WARRANTY AS IT CLAIMS CONVERTERS ARE COVERED UNDER EXHAUST/EMISSIONS WARRANTY AT 50K MILES. THE VEHICLE IS JUST UNDER 100K MILES.
Additional Notes:
CHECK ENGINE LIGHT CAME ON, DIAGNOSED AS CATALYTIC CONVERTER FAILURE. LOCAL DEALERSHIP ADVISED TO REPLACE BOTH CONVERTERS AT $2500. NISSAN WOULD NOT COVER UNDER WARRANTY AS IT CLAIMS CONVERTERS ARE COVERED UNDER EXHAUST/EMISSIONS WARRANTY AT 50K MILES. THE VEHICLE IS JUST UNDER 100K MILES.
Mfg Campaign: 11339285
Recall Date: Jul 14, 2020
Nissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2016 NISSAN NV. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. HOWEVER, THE DEALER DIAGNOSED THAT THE CAM SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Corrective Action:
TL* THE CONTACT OWNS A 2016 NISSAN NV. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. HOWEVER, THE DEALER DIAGNOSED THAT THE CAM SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Additional Notes:
TL* THE CONTACT OWNS A 2016 NISSAN NV. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF ENGINE POWER AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS RETURNED TO THE DEALER WHERE THE FAILURE COULD NOT BE DUPLICATED. HOWEVER, THE DEALER DIAGNOSED THAT THE CAM SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
Mfg Campaign: 11118253
Recall Date: Aug 7, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
REAR A/C HAS ZERO FLOW THEREFORE THE BACK GETS EXCEPTIONALLY HOT
Corrective Action:
REAR A/C HAS ZERO FLOW THEREFORE THE BACK GETS EXCEPTIONALLY HOT
Additional Notes:
REAR A/C HAS ZERO FLOW THEREFORE THE BACK GETS EXCEPTIONALLY HOT
Mfg Campaign: 11114553
Recall Date: Jul 30, 2018
Nissan North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE REAR AIR CONDITIONING EVAPORATOR FAN DESIGN HAS NO AIR FILTER SO THE EVAPORATOR VANES BECOME CLOGGED WITH DUST AND DEBRIDE WITHIN A SHORT TIME CAUSING FAILURE OF THE SYSTEM AND THOUSAND OF DOLLARS IN REPAIR BILLS. ON THE INTERNET THERE ARE HUNDREDS OF DISATISFIED OWNERS BUT NO UNIFIED VOICE TO NISSAN TO DO A RECALL ON THIS ENGINEERING FLAW TO REPAIR THIS OBVIOUS DEFECT. WE PURCHASED THE VEHICLE IN MARCH AND HAD NO USE OF THE AIRCONDITIONER THEN BUT WHEN IT HEATED UP IN DENVER WE REALIZED THE REAR AIR CONDITIONER FANS WERE NOT BLOWING HARD ENOUGH TO EVEN BE FELT. ON FURTHER READING I DISCOVERED THIS IS A COMMON PROBLEM FOR THIS VEHICLE.
Corrective Action:
THE REAR AIR CONDITIONING EVAPORATOR FAN DESIGN HAS NO AIR FILTER SO THE EVAPORATOR VANES BECOME CLOGGED WITH DUST AND DEBRIDE WITHIN A SHORT TIME CAUSING FAILURE OF THE SYSTEM AND THOUSAND OF DOLLARS IN REPAIR BILLS. ON THE INTERNET THERE ARE HUNDREDS OF DISATISFIED OWNERS BUT NO UNIFIED VOICE TO NISSAN TO DO A RECALL ON THIS ENGINEERING FLAW TO REPAIR THIS OBVIOUS DEFECT. WE PURCHASED THE VEHICLE IN MARCH AND HAD NO USE OF THE AIRCONDITIONER THEN BUT WHEN IT HEATED UP IN DENVER WE REALIZED THE REAR AIR CONDITIONER FANS WERE NOT BLOWING HARD ENOUGH TO EVEN BE FELT. ON FURTHER READING I DISCOVERED THIS IS A COMMON PROBLEM FOR THIS VEHICLE.
Additional Notes:
THE REAR AIR CONDITIONING EVAPORATOR FAN DESIGN HAS NO AIR FILTER SO THE EVAPORATOR VANES BECOME CLOGGED WITH DUST AND DEBRIDE WITHIN A SHORT TIME CAUSING FAILURE OF THE SYSTEM AND THOUSAND OF DOLLARS IN REPAIR BILLS. ON THE INTERNET THERE ARE HUNDREDS OF DISATISFIED OWNERS BUT NO UNIFIED VOICE TO NISSAN TO DO A RECALL ON THIS ENGINEERING FLAW TO REPAIR THIS OBVIOUS DEFECT. WE PURCHASED THE VEHICLE IN MARCH AND HAD NO USE OF THE AIRCONDITIONER THEN BUT WHEN IT HEATED UP IN DENVER WE REALIZED THE REAR AIR CONDITIONER FANS WERE NOT BLOWING HARD ENOUGH TO EVEN BE FELT. ON FURTHER READING I DISCOVERED THIS IS A COMMON PROBLEM FOR THIS VEHICLE.
Mfg Campaign: 11114345
Recall Date: Jul 28, 2018
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury