Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2012-2017 NV Cargo and NV Passenger Van, 2013-2015 Titan and Armada and 2011-2012 Infiniti QX56 vehicles. Due to a manufacturing issue, the air bag inflator may not function properly or may rupture during deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Mar 30, 2020
Consumer Complaints
5 ComplaintsNissan North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The motor developed rod knock as the vehicle was traveling down the highway. The low oil pressure light came on along with an audible warning. This vehicle has previously been repaired by the dealer for the same issue at 97,273 miles (the engine needed to be replaced). This issue has now reoccured at 156,310 miles (less than 60,000 miles later). This engine failure could result in the vehicle stalling on the highway resulting in a collision.
Corrective Action:
The motor developed rod knock as the vehicle was traveling down the highway. The low oil pressure light came on along with an audible warning. This vehicle has previously been repaired by the dealer for the same issue at 97,273 miles (the engine needed to be replaced). This issue has now reoccured at 156,310 miles (less than 60,000 miles later). This engine failure could result in the vehicle stalling on the highway resulting in a collision.
Additional Notes:
The motor developed rod knock as the vehicle was traveling down the highway. The low oil pressure light came on along with an audible warning. This vehicle has previously been repaired by the dealer for the same issue at 97,273 miles (the engine needed to be replaced). This issue has now reoccured at 156,310 miles (less than 60,000 miles later). This engine failure could result in the vehicle stalling on the highway resulting in a collision.
Mfg Campaign: 11644651
Recall Date: Feb 24, 2025
Nissan North America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2017 Nissan NV. The contact stated that while driving approximately 40 MPH around a curve, the brake pedal was depressed and the front tires seized for several seconds, causing the vehicle to slide on the road. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 125,000.
Corrective Action:
The contact owns a 2017 Nissan NV. The contact stated that while driving approximately 40 MPH around a curve, the brake pedal was depressed and the front tires seized for several seconds, causing the vehicle to slide on the road. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 125,000.
Additional Notes:
The contact owns a 2017 Nissan NV. The contact stated that while driving approximately 40 MPH around a curve, the brake pedal was depressed and the front tires seized for several seconds, causing the vehicle to slide on the road. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 125,000.
Mfg Campaign: 11585928
Recall Date: Apr 29, 2024
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
On July 4, 2023 I was backing out of a driveway and put my vehicle back into Drive. A piece out of the steering column fell at my feet. I pulled back into the driveway and could not get the vehicle to shift into park to be able to remove the keys from the ignition. We used the emergency brake. The cover had to be removed from the column and a piece was found to have stripped. We made a makeshift piece to hold it together to shift the vehicle into park and remove the keys. The white piece in the picture had a steel bolt that had stripped the aluminum housing threads and both had fallen out. They helped control the shifting. Nissan was contacted and they agreed to cover half of the repair. This should have been completely covered since it is not an item that can be covered by a warranty and never should have failed in the first place.
Corrective Action:
On July 4, 2023 I was backing out of a driveway and put my vehicle back into Drive. A piece out of the steering column fell at my feet. I pulled back into the driveway and could not get the vehicle to shift into park to be able to remove the keys from the ignition. We used the emergency brake. The cover had to be removed from the column and a piece was found to have stripped. We made a makeshift piece to hold it together to shift the vehicle into park and remove the keys. The white piece in the picture had a steel bolt that had stripped the aluminum housing threads and both had fallen out. They helped control the shifting. Nissan was contacted and they agreed to cover half of the repair. This should have been completely covered since it is not an item that can be covered by a warranty and never should have failed in the first place.
Additional Notes:
On July 4, 2023 I was backing out of a driveway and put my vehicle back into Drive. A piece out of the steering column fell at my feet. I pulled back into the driveway and could not get the vehicle to shift into park to be able to remove the keys from the ignition. We used the emergency brake. The cover had to be removed from the column and a piece was found to have stripped. We made a makeshift piece to hold it together to shift the vehicle into park and remove the keys. The white piece in the picture had a steel bolt that had stripped the aluminum housing threads and both had fallen out. They helped control the shifting. Nissan was contacted and they agreed to cover half of the repair. This should have been completely covered since it is not an item that can be covered by a warranty and never should have failed in the first place.
Mfg Campaign: 11534808
Recall Date: Jul 27, 2023
Nissan North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Passenger seat heater heating element burned through foam cushions of bottom of seat. Contacting bottom steel seat support. Cabin filled with smoke and forced me to pull vehicle over on side of road. Smoke stopped after vehicle was turned off and seat was inspected. Visible burn on bottom of cushion. Wiring harness to seat unplugged to drive vehicle home.
Corrective Action:
Passenger seat heater heating element burned through foam cushions of bottom of seat. Contacting bottom steel seat support. Cabin filled with smoke and forced me to pull vehicle over on side of road. Smoke stopped after vehicle was turned off and seat was inspected. Visible burn on bottom of cushion. Wiring harness to seat unplugged to drive vehicle home.
Additional Notes:
Passenger seat heater heating element burned through foam cushions of bottom of seat. Contacting bottom steel seat support. Cabin filled with smoke and forced me to pull vehicle over on side of road. Smoke stopped after vehicle was turned off and seat was inspected. Visible burn on bottom of cushion. Wiring harness to seat unplugged to drive vehicle home.
Mfg Campaign: 11522320
Recall Date: May 16, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 NISSAN NV. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA 30144, (770) 423-9691) WHERE IT WAS DIAGNOSED THAT THE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35757982, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 45,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 NISSAN NV. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA 30144, (770) 423-9691) WHERE IT WAS DIAGNOSED THAT THE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35757982, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 45,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 NISSAN NV. WHILE DRIVING 45 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL SEIZED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO TOWN CENTER NISSAN (2310 BARRETT LAKES BLVD, KENNESAW, GA 30144, (770) 423-9691) WHERE IT WAS DIAGNOSED THAT THE GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 35757982, BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 45,000.
Mfg Campaign: 11208934
Recall Date: May 21, 2019
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