Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2018-2019 Nissan Altima, Armada, Frontier, Kicks, Leaf, Maxima, Murano, NV, NV200, Pathfinder, Rogue, Rogue Sport, Sentra, Titan, Titan Diesel, Versa Note and Versa Sedan vehicles, as well as Infiniti Q50, Q60, QX30 and QX80 vehicles. Additionally included are 2019 Nissan GT-R and Taxi and Infiniti QX50, QX60, Q70, Q70L vehicles. The back-up camera and display settings can be adjusted such that the rear view image is no longer visible and the system will retain that setting the next time the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Sep 12, 2019
Consumer Complaints
2 ComplaintsNissan North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was on my way back from Michigan, heading toward Utah, and around Chicago the transmission started giving me issues. I was informed by a transmission company that I would be able to make it out to Utah, but we only made it to South Dakota and the transmission was blown. I had to pay $500 in towing to a transmission shop. The transmission shop informed me that the transmission is in fact blown and it will cost $6400 to replace. I also had a quote from a Nissan dealership for around $6600. The car has under 37,000 miles but is out of warranty because it is a rebuilt title. I purchased this vehicle about 2 months ago and have driven it around 8,000 miles since. I have had regular maintenance and upkeep on the vehicle, above and beyond, as I was not sure of the previous owners care. Owners, regardless of warranty or title status, have reported similar transmission problems. This suggests an inherent issue with the 2019 NV3500. Considering the safety risks and financial burden faced by owners, I request an investigation and recall program covering inspections, repairs, or replacements.
Corrective Action:
I was on my way back from Michigan, heading toward Utah, and around Chicago the transmission started giving me issues. I was informed by a transmission company that I would be able to make it out to Utah, but we only made it to South Dakota and the transmission was blown. I had to pay $500 in towing to a transmission shop. The transmission shop informed me that the transmission is in fact blown and it will cost $6400 to replace. I also had a quote from a Nissan dealership for around $6600. The car has under 37,000 miles but is out of warranty because it is a rebuilt title. I purchased this vehicle about 2 months ago and have driven it around 8,000 miles since. I have had regular maintenance and upkeep on the vehicle, above and beyond, as I was not sure of the previous owners care. Owners, regardless of warranty or title status, have reported similar transmission problems. This suggests an inherent issue with the 2019 NV3500. Considering the safety risks and financial burden faced by owners, I request an investigation and recall program covering inspections, repairs, or replacements.
Additional Notes:
I was on my way back from Michigan, heading toward Utah, and around Chicago the transmission started giving me issues. I was informed by a transmission company that I would be able to make it out to Utah, but we only made it to South Dakota and the transmission was blown. I had to pay $500 in towing to a transmission shop. The transmission shop informed me that the transmission is in fact blown and it will cost $6400 to replace. I also had a quote from a Nissan dealership for around $6600. The car has under 37,000 miles but is out of warranty because it is a rebuilt title. I purchased this vehicle about 2 months ago and have driven it around 8,000 miles since. I have had regular maintenance and upkeep on the vehicle, above and beyond, as I was not sure of the previous owners care. Owners, regardless of warranty or title status, have reported similar transmission problems. This suggests an inherent issue with the 2019 NV3500. Considering the safety risks and financial burden faced by owners, I request an investigation and recall program covering inspections, repairs, or replacements.
Mfg Campaign: 11530246
Recall Date: Jul 3, 2023
Nissan North America, Inc.
Defect Description:
STEERING
Potential Consequences:
TL* THE CONTACT OWNED A 2019 NISSAN NV. THE CONTACT STATED WHILE DRIVING 45-50 MPH DURING SLIPPERY CONDITIONS, THE STEERING WHEEL LOCKED UP, THE VEHICLE WAS UNCONTROLLABLE, AND FLIPPED OVER SEVERAL TIMES. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD INJURIES AND MEDICAL ATTENTION WAS PROVIDED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. THE INSURANCE COMPANY DEEMED THE VEHICLE WAS A TOTAL LOSS. *DT*JB
Corrective Action:
TL* THE CONTACT OWNED A 2019 NISSAN NV. THE CONTACT STATED WHILE DRIVING 45-50 MPH DURING SLIPPERY CONDITIONS, THE STEERING WHEEL LOCKED UP, THE VEHICLE WAS UNCONTROLLABLE, AND FLIPPED OVER SEVERAL TIMES. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD INJURIES AND MEDICAL ATTENTION WAS PROVIDED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. THE INSURANCE COMPANY DEEMED THE VEHICLE WAS A TOTAL LOSS. *DT*JB
Additional Notes:
TL* THE CONTACT OWNED A 2019 NISSAN NV. THE CONTACT STATED WHILE DRIVING 45-50 MPH DURING SLIPPERY CONDITIONS, THE STEERING WHEEL LOCKED UP, THE VEHICLE WAS UNCONTROLLABLE, AND FLIPPED OVER SEVERAL TIMES. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE AIR BAGS DEPLOYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED HEAD INJURIES AND MEDICAL ATTENTION WAS PROVIDED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000. THE INSURANCE COMPANY DEEMED THE VEHICLE WAS A TOTAL LOSS. *DT*JB
Mfg Campaign: 11399269
Recall Date: Mar 5, 2021
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