Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Nissan North America, Inc.
Safety Issue:
Nissan North America, Inc. (Nissan) is recalling certain 2017 Nissan NV200, Sentra, NV3500 Van, NV3500 Bus, NV200 Taxi, NV1500, NV2500 Van, Chevrolet City Express, 2017-2018 Frontier, Versa Note, and Versa Sedan vehicles that have a mechanical (physical) key ignition system. In these models, over time, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position to the accessory position, turning off the engine.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall Date: Aug 21, 2018
Consumer Complaints
5 ComplaintsNissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The passenger side airbag deployed when I shut the door. My son was sitting in the seat. This incident could have been very harmful to my son. We had just had the airbag sensor repaired after waiting 6 months for it to arrive on back order. It was also replaced in 2021 under warranty, and in 2017 under a recall. The vehicle is currently at the dealership and available for inspection.
Corrective Action:
The passenger side airbag deployed when I shut the door. My son was sitting in the seat. This incident could have been very harmful to my son. We had just had the airbag sensor repaired after waiting 6 months for it to arrive on back order. It was also replaced in 2021 under warranty, and in 2017 under a recall. The vehicle is currently at the dealership and available for inspection.
Additional Notes:
The passenger side airbag deployed when I shut the door. My son was sitting in the seat. This incident could have been very harmful to my son. We had just had the airbag sensor repaired after waiting 6 months for it to arrive on back order. It was also replaced in 2021 under warranty, and in 2017 under a recall. The vehicle is currently at the dealership and available for inspection.
Mfg Campaign: 11642863
Recall Date: Feb 15, 2025
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2017 Nissan NV200. The contact stated that while driving at an undisclosed speed, the air bag warning light was illuminated, and a message was displayed indicating that the passenger's side air bag was off. The vehicle was taken to the dealer, who diagnosed a failure with the occupant classification sensor. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Corrective Action:
The contact owns a 2017 Nissan NV200. The contact stated that while driving at an undisclosed speed, the air bag warning light was illuminated, and a message was displayed indicating that the passenger's side air bag was off. The vehicle was taken to the dealer, who diagnosed a failure with the occupant classification sensor. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Additional Notes:
The contact owns a 2017 Nissan NV200. The contact stated that while driving at an undisclosed speed, the air bag warning light was illuminated, and a message was displayed indicating that the passenger's side air bag was off. The vehicle was taken to the dealer, who diagnosed a failure with the occupant classification sensor. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V244000 (Air Bags), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 60,000.
Mfg Campaign: 11605494
Recall Date: Jul 30, 2024
Nissan North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
We have a fleet of eighteen NV200s. The one that was listed was just repaired on 11/20/23. It had issues with the occupant air bag system. The issues with the air bag system are happening in other NV200s that we own. I believe there is a defect in these vans that could lead to them not operate as designed, causing injury or death. The other air bag issues we have had in the NV200s, not including the one in this report, happened on 5/18/23, 5/19/23, 9/28/23, and in 10/20/21. I have the invoices for all repairs of each of these vans if needed.
Corrective Action:
We have a fleet of eighteen NV200s. The one that was listed was just repaired on 11/20/23. It had issues with the occupant air bag system. The issues with the air bag system are happening in other NV200s that we own. I believe there is a defect in these vans that could lead to them not operate as designed, causing injury or death. The other air bag issues we have had in the NV200s, not including the one in this report, happened on 5/18/23, 5/19/23, 9/28/23, and in 10/20/21. I have the invoices for all repairs of each of these vans if needed.
Additional Notes:
We have a fleet of eighteen NV200s. The one that was listed was just repaired on 11/20/23. It had issues with the occupant air bag system. The issues with the air bag system are happening in other NV200s that we own. I believe there is a defect in these vans that could lead to them not operate as designed, causing injury or death. The other air bag issues we have had in the NV200s, not including the one in this report, happened on 5/18/23, 5/19/23, 9/28/23, and in 10/20/21. I have the invoices for all repairs of each of these vans if needed.
Mfg Campaign: 11558905
Recall Date: Dec 7, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Vehicle keeps running out of gas, but the dash states there is a certain amount of gas before empty. Vehicle cutting off on express way is not safe. Recently found out that Nissan has a service bulletin about this issue.
Corrective Action:
Vehicle keeps running out of gas, but the dash states there is a certain amount of gas before empty. Vehicle cutting off on express way is not safe. Recently found out that Nissan has a service bulletin about this issue.
Additional Notes:
Vehicle keeps running out of gas, but the dash states there is a certain amount of gas before empty. Vehicle cutting off on express way is not safe. Recently found out that Nissan has a service bulletin about this issue.
Mfg Campaign: 11526726
Recall Date: Jun 13, 2023
Nissan North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GASOLINE WAS DISCOVERED DRIPPING FROM THE UNDERSIDE OF THE MINI CARGO VAN WHILE BOTH PARKED AND IN MOTION. FURTHER VISUAL INSPECTION REVEALED THAT THE HOSE BETWEEN THE FUEL DOOR ON THE PASSENGER SIDE OF THE VEHICLE AND THE GASOLINE TANK WAS LEAKING.
Corrective Action:
GASOLINE WAS DISCOVERED DRIPPING FROM THE UNDERSIDE OF THE MINI CARGO VAN WHILE BOTH PARKED AND IN MOTION. FURTHER VISUAL INSPECTION REVEALED THAT THE HOSE BETWEEN THE FUEL DOOR ON THE PASSENGER SIDE OF THE VEHICLE AND THE GASOLINE TANK WAS LEAKING.
Additional Notes:
GASOLINE WAS DISCOVERED DRIPPING FROM THE UNDERSIDE OF THE MINI CARGO VAN WHILE BOTH PARKED AND IN MOTION. FURTHER VISUAL INSPECTION REVEALED THAT THE HOSE BETWEEN THE FUEL DOOR ON THE PASSENGER SIDE OF THE VEHICLE AND THE GASOLINE TANK WAS LEAKING.
Mfg Campaign: 11144697
Recall Date: Nov 1, 2018
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