Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017-2019 718 Boxster, 718 Boxster S, 718 Cayman and 718 Cayman S vehicles and 2018-2019 718 Boxster GTS and 2018-2019 718 Cayman GTS vehicles. In the event of a crash, a crossmember may detach from the luggage compartment bracket, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AKA3
Recall Date: Feb 20, 2019
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016 911 GT3 RS and 911 R vehicles and 2017 911 Carrera, 911 Carrera Cabriolet, 911 Carrera 4, 911 Carrera 4S, 911 Carrera 4S Cabriolet, 911 Carrera S, 911 Carrera S Cabriolet, 911 Targa 4, 911 Targa 4S, 911 Turbo S, 911 Turbo S Cabriolet, 718 Boxster, 718 Boxster S, 718 Cayman and 718 Cayman S vehicles. The passenger frontal air bag inflator initiator may fail to ignite during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AH03
Recall Date: Mar 2, 2017
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 911 Carrera Cabriolet, 911 Carrera 4 Cabriolet, 911 Carrera 4S Cabriolet, 911 Carrera S Cabriolet, 911 Targa S, 911 Targa 4S, 911 Turbo Cabriolet, 718 Boxter and 718 Boxter S vehicles. During manufacturing, the windshield may not have been properly bonded to the vehicle, allowing it to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, "Windshield Mounting."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AH04
Recall Date: Mar 2, 2017
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 911 Carrera, 911 Carrera S, 911 Carrera 4, 911 Carrera 4S, 911 Targa 4, 911 Targa 4S + GTS, 911 Carrera Cabriolet, 911 Carrera S Cabriolet, 911 Carrera 4 Cabriolet, 911 Carrera 4S Cabriolet, 718 Boxster, 718 Boxster S, 718 Cayman, and 718 Cayman S vehicles. The screws that fasten the fuel collection pipes in the engine compartment may shear off, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AH01
Recall Date: Jan 25, 2017
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2017 718 Boxster, 718 Boxster S, 718 Cayman, 718 Cayman S, 911 Carrera, 911 Carrera S, 911 Carrera S Cabriolet, 911 Carrera 4S, 911 Turbo, 911 Turbo S, 911 Carrera 4S Cabriolet, and 911 Turbo Cabriolet vehicles. The seat mounted side air bag inflator initiator may fail to ignite during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AG10
Recall Date: Dec 30, 2016
Consumer Complaints
2 ComplaintsPorsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING WITH MY WIFE AT APPROXIMATELY 20 MPH AFTER MAKING A RIGHT TURN IN THE LANE CLOSET TO THE CURB AT NIGHT WE HEARD A VERY LOUD BANG THAT SOUNDED LIKE A GUNSHOT. I PULLED OVER ABOUT TWO BLOCKS AWAY AND NOTICED MY PASSENGER SIDE MIRROR WAS DESTROYED AND THE COVER WAS MISSING AS WELL AS THE MIRROR. THE MIRROR WAS ROTATED INWARDS TOWARD THE PASSENGER WINDOW. WE CALLED THE HIGHWAY PATROL AND RETURNED TO WHERE WE HEARD THE EXPLOSION. ABOUT 20 MINUTES LATE THE SHERIFFS ARRIVED. WE FOUND THE MIRROR AND THE MISSING COVER ON THE SIDEWALK. GLASS FROM THE MIRROR WAS EMBEDDED IN THE PASSENGER WINDOW AND THE MIRROR HAD ROTATED INWARDS. WE WALKED THE STREET AND COULD NOT FIND ANY ROCKS OR ITEMS THAT COULD HAVE BEEN THROWN UP BY THE CAR. THE OUTSIDE OF THE MIRROR CASE HAS LITTLE OR NO DAMAGE, EXCEPT HITTING THE SIDEWALK. IT APPEARED THAT THE MIRROR HAD EXPLODED. I GOOGLED "EXPLODED PASSENGER MIRRORS" ON THE INTERNET AND FOUND THIS IS A MORE COMMON PROBLEM THAN EXPECTED MAINLY ON HEATED MIRRORS. I HAVE PICTURES OF THE SITE AS WELL AS THE MIRROR DAMAGE. SINCE I WAS IN THE LAND CLOSEST TO THE CURB IT WAS NOT POSSIBLE THAT ANOTHER CARE SIDESWIPED THE MIRROR. ALSO THE ONLY DAMAGE WAS TO THE MIRROR AND WHERE ITHE COVER HIT THE CAR.
Corrective Action:
WHILE DRIVING WITH MY WIFE AT APPROXIMATELY 20 MPH AFTER MAKING A RIGHT TURN IN THE LANE CLOSET TO THE CURB AT NIGHT WE HEARD A VERY LOUD BANG THAT SOUNDED LIKE A GUNSHOT. I PULLED OVER ABOUT TWO BLOCKS AWAY AND NOTICED MY PASSENGER SIDE MIRROR WAS DESTROYED AND THE COVER WAS MISSING AS WELL AS THE MIRROR. THE MIRROR WAS ROTATED INWARDS TOWARD THE PASSENGER WINDOW. WE CALLED THE HIGHWAY PATROL AND RETURNED TO WHERE WE HEARD THE EXPLOSION. ABOUT 20 MINUTES LATE THE SHERIFFS ARRIVED. WE FOUND THE MIRROR AND THE MISSING COVER ON THE SIDEWALK. GLASS FROM THE MIRROR WAS EMBEDDED IN THE PASSENGER WINDOW AND THE MIRROR HAD ROTATED INWARDS. WE WALKED THE STREET AND COULD NOT FIND ANY ROCKS OR ITEMS THAT COULD HAVE BEEN THROWN UP BY THE CAR. THE OUTSIDE OF THE MIRROR CASE HAS LITTLE OR NO DAMAGE, EXCEPT HITTING THE SIDEWALK. IT APPEARED THAT THE MIRROR HAD EXPLODED. I GOOGLED "EXPLODED PASSENGER MIRRORS" ON THE INTERNET AND FOUND THIS IS A MORE COMMON PROBLEM THAN EXPECTED MAINLY ON HEATED MIRRORS. I HAVE PICTURES OF THE SITE AS WELL AS THE MIRROR DAMAGE. SINCE I WAS IN THE LAND CLOSEST TO THE CURB IT WAS NOT POSSIBLE THAT ANOTHER CARE SIDESWIPED THE MIRROR. ALSO THE ONLY DAMAGE WAS TO THE MIRROR AND WHERE ITHE COVER HIT THE CAR.
Additional Notes:
WHILE DRIVING WITH MY WIFE AT APPROXIMATELY 20 MPH AFTER MAKING A RIGHT TURN IN THE LANE CLOSET TO THE CURB AT NIGHT WE HEARD A VERY LOUD BANG THAT SOUNDED LIKE A GUNSHOT. I PULLED OVER ABOUT TWO BLOCKS AWAY AND NOTICED MY PASSENGER SIDE MIRROR WAS DESTROYED AND THE COVER WAS MISSING AS WELL AS THE MIRROR. THE MIRROR WAS ROTATED INWARDS TOWARD THE PASSENGER WINDOW. WE CALLED THE HIGHWAY PATROL AND RETURNED TO WHERE WE HEARD THE EXPLOSION. ABOUT 20 MINUTES LATE THE SHERIFFS ARRIVED. WE FOUND THE MIRROR AND THE MISSING COVER ON THE SIDEWALK. GLASS FROM THE MIRROR WAS EMBEDDED IN THE PASSENGER WINDOW AND THE MIRROR HAD ROTATED INWARDS. WE WALKED THE STREET AND COULD NOT FIND ANY ROCKS OR ITEMS THAT COULD HAVE BEEN THROWN UP BY THE CAR. THE OUTSIDE OF THE MIRROR CASE HAS LITTLE OR NO DAMAGE, EXCEPT HITTING THE SIDEWALK. IT APPEARED THAT THE MIRROR HAD EXPLODED. I GOOGLED "EXPLODED PASSENGER MIRRORS" ON THE INTERNET AND FOUND THIS IS A MORE COMMON PROBLEM THAN EXPECTED MAINLY ON HEATED MIRRORS. I HAVE PICTURES OF THE SITE AS WELL AS THE MIRROR DAMAGE. SINCE I WAS IN THE LAND CLOSEST TO THE CURB IT WAS NOT POSSIBLE THAT ANOTHER CARE SIDESWIPED THE MIRROR. ALSO THE ONLY DAMAGE WAS TO THE MIRROR AND WHERE ITHE COVER HIT THE CAR.
Mfg Campaign: 11209002
Recall Date: May 21, 2019
Porsche Cars North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
REAR TIRES ARE COMPLETE BALD AFTER 5000 MILES. WE HAVE HAD CAR FOR OVER A YEAR. DEALERSHIP HAS INSPECTED AND VERIFIED ALIGNMENT IS FINE AND THERE ARE NO SIGNS OF AGGRESSIVE DRIVING. WHEN WE PURCHASED VEHICLE PARTS WERE MISSING FROM REAR TIRE AND WE HAD TO WAIT FOR THEM TO BE REPLACED. THE CAR IS NOT DRIVE ABLE AT HIS POINT. THEY ARE SAYING THAT WE SHOULDN'T HAVE DRIVEN BELOW 45 DEGREE. THIS IS MY WIFE'S EVERYDAY CAR BUT ANY SIGNS OF BAD WEATHER SHE TAKES A TRUCK TO WORK. THEY WAS NO MENTION WHEN WE PURCHASED THE CAR THAT THE TIRE WOULD SELF DESTRUCT AT 40 DEGREES. THERE IS NOTHING IN WRITING FROM THE DEALER OR TIRE MANUFACTURER STATING THIS. BOTH THE MANUFACTURER AND THE OWNERS MANUAL STATES THAT THEY RECOMMEND SNOW TIRES BELOW 45 BUT THE TIRES ARE NOT DAMAGED UNTIL 5 DEGREES. EVEN AT 5 DEGREES THE TIRE CRACK. I HAVE NOT BEEN ABLE TO USE THIS CAR FOR OVER A WEEK NOW WHILE THEY DECIDE WHAT TO DO. THE CAR IS NOT WITH THEM SO NOT SURE WHY IT WOULD TAKE THIS LONG. THERE IS NOTHING THAT STATES THE TIRES FALL APART BELOW 45 DEGREE. THE VEHICLE IS UNSAFE TO DRIVE, THE TIRES ARE SO SLICK THAT THERE IS NO TRACTION. I WAS INFORMED AT 2500 MILE TIRES SEEMED WORN BUT DEALER TOLD US THEY WERE HIGH PERFORMANCE TIRES AND IT IS OK, AND THE PERSON TELLING US DIDN;T UNDERSTAND PORSCHE HIGH PERFORMANCE TIRES.
Corrective Action:
REAR TIRES ARE COMPLETE BALD AFTER 5000 MILES. WE HAVE HAD CAR FOR OVER A YEAR. DEALERSHIP HAS INSPECTED AND VERIFIED ALIGNMENT IS FINE AND THERE ARE NO SIGNS OF AGGRESSIVE DRIVING. WHEN WE PURCHASED VEHICLE PARTS WERE MISSING FROM REAR TIRE AND WE HAD TO WAIT FOR THEM TO BE REPLACED. THE CAR IS NOT DRIVE ABLE AT HIS POINT. THEY ARE SAYING THAT WE SHOULDN'T HAVE DRIVEN BELOW 45 DEGREE. THIS IS MY WIFE'S EVERYDAY CAR BUT ANY SIGNS OF BAD WEATHER SHE TAKES A TRUCK TO WORK. THEY WAS NO MENTION WHEN WE PURCHASED THE CAR THAT THE TIRE WOULD SELF DESTRUCT AT 40 DEGREES. THERE IS NOTHING IN WRITING FROM THE DEALER OR TIRE MANUFACTURER STATING THIS. BOTH THE MANUFACTURER AND THE OWNERS MANUAL STATES THAT THEY RECOMMEND SNOW TIRES BELOW 45 BUT THE TIRES ARE NOT DAMAGED UNTIL 5 DEGREES. EVEN AT 5 DEGREES THE TIRE CRACK. I HAVE NOT BEEN ABLE TO USE THIS CAR FOR OVER A WEEK NOW WHILE THEY DECIDE WHAT TO DO. THE CAR IS NOT WITH THEM SO NOT SURE WHY IT WOULD TAKE THIS LONG. THERE IS NOTHING THAT STATES THE TIRES FALL APART BELOW 45 DEGREE. THE VEHICLE IS UNSAFE TO DRIVE, THE TIRES ARE SO SLICK THAT THERE IS NO TRACTION. I WAS INFORMED AT 2500 MILE TIRES SEEMED WORN BUT DEALER TOLD US THEY WERE HIGH PERFORMANCE TIRES AND IT IS OK, AND THE PERSON TELLING US DIDN;T UNDERSTAND PORSCHE HIGH PERFORMANCE TIRES.
Additional Notes:
REAR TIRES ARE COMPLETE BALD AFTER 5000 MILES. WE HAVE HAD CAR FOR OVER A YEAR. DEALERSHIP HAS INSPECTED AND VERIFIED ALIGNMENT IS FINE AND THERE ARE NO SIGNS OF AGGRESSIVE DRIVING. WHEN WE PURCHASED VEHICLE PARTS WERE MISSING FROM REAR TIRE AND WE HAD TO WAIT FOR THEM TO BE REPLACED. THE CAR IS NOT DRIVE ABLE AT HIS POINT. THEY ARE SAYING THAT WE SHOULDN'T HAVE DRIVEN BELOW 45 DEGREE. THIS IS MY WIFE'S EVERYDAY CAR BUT ANY SIGNS OF BAD WEATHER SHE TAKES A TRUCK TO WORK. THEY WAS NO MENTION WHEN WE PURCHASED THE CAR THAT THE TIRE WOULD SELF DESTRUCT AT 40 DEGREES. THERE IS NOTHING IN WRITING FROM THE DEALER OR TIRE MANUFACTURER STATING THIS. BOTH THE MANUFACTURER AND THE OWNERS MANUAL STATES THAT THEY RECOMMEND SNOW TIRES BELOW 45 BUT THE TIRES ARE NOT DAMAGED UNTIL 5 DEGREES. EVEN AT 5 DEGREES THE TIRE CRACK. I HAVE NOT BEEN ABLE TO USE THIS CAR FOR OVER A WEEK NOW WHILE THEY DECIDE WHAT TO DO. THE CAR IS NOT WITH THEM SO NOT SURE WHY IT WOULD TAKE THIS LONG. THERE IS NOTHING THAT STATES THE TIRES FALL APART BELOW 45 DEGREE. THE VEHICLE IS UNSAFE TO DRIVE, THE TIRES ARE SO SLICK THAT THERE IS NO TRACTION. I WAS INFORMED AT 2500 MILE TIRES SEEMED WORN BUT DEALER TOLD US THEY WERE HIGH PERFORMANCE TIRES AND IT IS OK, AND THE PERSON TELLING US DIDN;T UNDERSTAND PORSCHE HIGH PERFORMANCE TIRES.
Mfg Campaign: 11090437
Recall Date: Apr 27, 2018
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