Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017-2019 718 Boxster, 718 Boxster S, 718 Cayman and 718 Cayman S vehicles and 2018-2019 718 Boxster GTS and 2018-2019 718 Cayman GTS vehicles. In the event of a crash, a crossmember may detach from the luggage compartment bracket, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AKA3
Recall Date: Feb 20, 2019
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016 911 GT3 RS and 911 R vehicles and 2017 911 Carrera, 911 Carrera Cabriolet, 911 Carrera 4, 911 Carrera 4S, 911 Carrera 4S Cabriolet, 911 Carrera S, 911 Carrera S Cabriolet, 911 Targa 4, 911 Targa 4S, 911 Turbo S, 911 Turbo S Cabriolet, 718 Boxster, 718 Boxster S, 718 Cayman and 718 Cayman S vehicles. The passenger frontal air bag inflator initiator may fail to ignite during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AH03
Recall Date: Mar 2, 2017
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 911 Carrera, 911 Carrera S, 911 Carrera 4, 911 Carrera 4S, 911 Targa 4, 911 Targa 4S + GTS, 911 Carrera Cabriolet, 911 Carrera S Cabriolet, 911 Carrera 4 Cabriolet, 911 Carrera 4S Cabriolet, 718 Boxster, 718 Boxster S, 718 Cayman, and 718 Cayman S vehicles. The screws that fasten the fuel collection pipes in the engine compartment may shear off, resulting in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AH01
Recall Date: Jan 25, 2017
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain model year 2017 718 Boxster, 718 Boxster S, 718 Cayman, 718 Cayman S, 911 Carrera, 911 Carrera S, 911 Carrera S Cabriolet, 911 Carrera 4S, 911 Turbo, 911 Turbo S, 911 Carrera 4S Cabriolet, and 911 Turbo Cabriolet vehicles. The seat mounted side air bag inflator initiator may fail to ignite during a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AG10
Recall Date: Dec 30, 2016
Consumer Complaints
4 ComplaintsPorsche Cars North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
seat belt will not retracted back it stays completly loose.
Corrective Action:
seat belt will not retracted back it stays completly loose.
Additional Notes:
seat belt will not retracted back it stays completly loose.
Mfg Campaign: 11455256
Recall Date: Mar 4, 2022
Porsche Cars North America, Inc.
Defect Description:
SEATS
Potential Consequences:
I have a Porsche 718 Cayman [XXX] I purchase this vehicle October 16, 2020 with only 1,500 miles on the odometer from Porsche of Tucson 4690 E 22nd St, Tucson, AZ 85711. Purchase Porsche extended platinum warranty for 96/100,000 miles. My passenger side 3- point seatbelt will not retract back properly. This is definitely a safety issue for the passenger. I set up an appointment to have it fix with the Porsche of Tucson dealership. I was told that it would not be covered under the platinum warranty. The odometer mileage I have now on my Porsche 718 Cayman is 13,685. I believe it should be covered due to a safety issue and especially with low mileage on the Porsche 718 Cayman with passenger seat belt not retracting back it stays loose on the passenger when seat belt is on. As a driver I never sit in the passenger side and just recently notice the belt being twisted and not properly aligned when my passenger complaint about belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I have a Porsche 718 Cayman [XXX] I purchase this vehicle October 16, 2020 with only 1,500 miles on the odometer from Porsche of Tucson 4690 E 22nd St, Tucson, AZ 85711. Purchase Porsche extended platinum warranty for 96/100,000 miles. My passenger side 3- point seatbelt will not retract back properly. This is definitely a safety issue for the passenger. I set up an appointment to have it fix with the Porsche of Tucson dealership. I was told that it would not be covered under the platinum warranty. The odometer mileage I have now on my Porsche 718 Cayman is 13,685. I believe it should be covered due to a safety issue and especially with low mileage on the Porsche 718 Cayman with passenger seat belt not retracting back it stays loose on the passenger when seat belt is on. As a driver I never sit in the passenger side and just recently notice the belt being twisted and not properly aligned when my passenger complaint about belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I have a Porsche 718 Cayman [XXX] I purchase this vehicle October 16, 2020 with only 1,500 miles on the odometer from Porsche of Tucson 4690 E 22nd St, Tucson, AZ 85711. Purchase Porsche extended platinum warranty for 96/100,000 miles. My passenger side 3- point seatbelt will not retract back properly. This is definitely a safety issue for the passenger. I set up an appointment to have it fix with the Porsche of Tucson dealership. I was told that it would not be covered under the platinum warranty. The odometer mileage I have now on my Porsche 718 Cayman is 13,685. I believe it should be covered due to a safety issue and especially with low mileage on the Porsche 718 Cayman with passenger seat belt not retracting back it stays loose on the passenger when seat belt is on. As a driver I never sit in the passenger side and just recently notice the belt being twisted and not properly aligned when my passenger complaint about belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11451104
Recall Date: Feb 9, 2022
Porsche Cars North America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
I have a Porsche 718 Cayman [XXX] I purchase this vehicle October 16, 2020 with only 1,500 miles on the odometer from Porsche of Tucson 4690 E 22nd St, Tucson, AZ 85711. Purchase Porsche extended platinum warranty for 96/100,000 miles. My passenger side 3- point seatbelt will not retract back properly. This is definitely a safety issue for the passenger. I set up an appointment to have it fix with the Porsche of Tucson dealership. I was told that it would not be covered under the platinum warranty. The odometer mileage I have now on my Porsche 718 Cayman is 13,685. I believe it should be covered due to a safety issue and especially with low mileage on the Porsche 718 Cayman with passenger seat belt not retracting back it stays loose on the passenger when seat belt is on. As a driver I never sit in the passenger side and just recently notice the belt being twisted and not properly aligned when my passenger complaint about belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
I have a Porsche 718 Cayman [XXX] I purchase this vehicle October 16, 2020 with only 1,500 miles on the odometer from Porsche of Tucson 4690 E 22nd St, Tucson, AZ 85711. Purchase Porsche extended platinum warranty for 96/100,000 miles. My passenger side 3- point seatbelt will not retract back properly. This is definitely a safety issue for the passenger. I set up an appointment to have it fix with the Porsche of Tucson dealership. I was told that it would not be covered under the platinum warranty. The odometer mileage I have now on my Porsche 718 Cayman is 13,685. I believe it should be covered due to a safety issue and especially with low mileage on the Porsche 718 Cayman with passenger seat belt not retracting back it stays loose on the passenger when seat belt is on. As a driver I never sit in the passenger side and just recently notice the belt being twisted and not properly aligned when my passenger complaint about belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
I have a Porsche 718 Cayman [XXX] I purchase this vehicle October 16, 2020 with only 1,500 miles on the odometer from Porsche of Tucson 4690 E 22nd St, Tucson, AZ 85711. Purchase Porsche extended platinum warranty for 96/100,000 miles. My passenger side 3- point seatbelt will not retract back properly. This is definitely a safety issue for the passenger. I set up an appointment to have it fix with the Porsche of Tucson dealership. I was told that it would not be covered under the platinum warranty. The odometer mileage I have now on my Porsche 718 Cayman is 13,685. I believe it should be covered due to a safety issue and especially with low mileage on the Porsche 718 Cayman with passenger seat belt not retracting back it stays loose on the passenger when seat belt is on. As a driver I never sit in the passenger side and just recently notice the belt being twisted and not properly aligned when my passenger complaint about belt. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11451104
Recall Date: Feb 9, 2022
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I SUSTAINED SERIOUS BURNS TO MY CALF FROM MY THE EXHAUSTS ON MY 2014 BOXSTER S, AND MY 2017 CAYMAN, ON TWO OCCASIONS. BOTH CARS SUFFER FROM THE SAME DANGEROUS DESIGN DEFECT: AN EXCESSIVELY PROTRUDING CENTRAL EXHAUST PIPE. THE FIRST INJURY WAS SUSTAINED ON FEBRUARY 19, 2017, WHEN I LEANED AGAINST MY 2014 BOXSTER S, AND THE REAR OF MY CALF MADE DIRECT CONTACT WITH THE PROTRUDING EXHAUST PIPE. THE SECOND INJURY OCCURRED ON AUGUST 11, 2018, WHEN I PLACED A SUITCASE IN THE TRUNK OF MY 2017 718 CAYMAN, AND THE FRONT OF MY CALF TOUCHED THE EXHAUST. THE 718/BOXSTER S EXHAUSTS ARE UNREASONABLY DANGEROUS AS IT IS EXTREMELY EASY, EVEN WHEN BEING VERY CAREFUL, TO INADVERTENTLY MAKE CONTACT WITH THE HOT PIPES. ALTHOUGH THERE ARE PURPORTED 'WARNINGS' IN THE OWNERS' MANUALS, THEY ARE INSUFFICIENT AND FLAT-OUT ABSURD, AS THEY CANNOT BE ADHERED TO IF ONE USES THE TRUNK. I AM ASKING THE NHTSA TO INVESTIGATE THIS PATENTLY DANGEROUS DESIGN DEFECT.
Corrective Action:
I SUSTAINED SERIOUS BURNS TO MY CALF FROM MY THE EXHAUSTS ON MY 2014 BOXSTER S, AND MY 2017 CAYMAN, ON TWO OCCASIONS. BOTH CARS SUFFER FROM THE SAME DANGEROUS DESIGN DEFECT: AN EXCESSIVELY PROTRUDING CENTRAL EXHAUST PIPE. THE FIRST INJURY WAS SUSTAINED ON FEBRUARY 19, 2017, WHEN I LEANED AGAINST MY 2014 BOXSTER S, AND THE REAR OF MY CALF MADE DIRECT CONTACT WITH THE PROTRUDING EXHAUST PIPE. THE SECOND INJURY OCCURRED ON AUGUST 11, 2018, WHEN I PLACED A SUITCASE IN THE TRUNK OF MY 2017 718 CAYMAN, AND THE FRONT OF MY CALF TOUCHED THE EXHAUST. THE 718/BOXSTER S EXHAUSTS ARE UNREASONABLY DANGEROUS AS IT IS EXTREMELY EASY, EVEN WHEN BEING VERY CAREFUL, TO INADVERTENTLY MAKE CONTACT WITH THE HOT PIPES. ALTHOUGH THERE ARE PURPORTED 'WARNINGS' IN THE OWNERS' MANUALS, THEY ARE INSUFFICIENT AND FLAT-OUT ABSURD, AS THEY CANNOT BE ADHERED TO IF ONE USES THE TRUNK. I AM ASKING THE NHTSA TO INVESTIGATE THIS PATENTLY DANGEROUS DESIGN DEFECT.
Additional Notes:
I SUSTAINED SERIOUS BURNS TO MY CALF FROM MY THE EXHAUSTS ON MY 2014 BOXSTER S, AND MY 2017 CAYMAN, ON TWO OCCASIONS. BOTH CARS SUFFER FROM THE SAME DANGEROUS DESIGN DEFECT: AN EXCESSIVELY PROTRUDING CENTRAL EXHAUST PIPE. THE FIRST INJURY WAS SUSTAINED ON FEBRUARY 19, 2017, WHEN I LEANED AGAINST MY 2014 BOXSTER S, AND THE REAR OF MY CALF MADE DIRECT CONTACT WITH THE PROTRUDING EXHAUST PIPE. THE SECOND INJURY OCCURRED ON AUGUST 11, 2018, WHEN I PLACED A SUITCASE IN THE TRUNK OF MY 2017 718 CAYMAN, AND THE FRONT OF MY CALF TOUCHED THE EXHAUST. THE 718/BOXSTER S EXHAUSTS ARE UNREASONABLY DANGEROUS AS IT IS EXTREMELY EASY, EVEN WHEN BEING VERY CAREFUL, TO INADVERTENTLY MAKE CONTACT WITH THE HOT PIPES. ALTHOUGH THERE ARE PURPORTED 'WARNINGS' IN THE OWNERS' MANUALS, THEY ARE INSUFFICIENT AND FLAT-OUT ABSURD, AS THEY CANNOT BE ADHERED TO IF ONE USES THE TRUNK. I AM ASKING THE NHTSA TO INVESTIGATE THIS PATENTLY DANGEROUS DESIGN DEFECT.
Mfg Campaign: 11140061
Recall Date: Oct 12, 2018
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