Complaints & Recalls
Official Safety Recalls - Important!
11 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2025 Panamera, 2024 718 Cayman GT4 RS, 718 Spyder RS, and 2021-2024 911 vehicles. The center lock wheel bolt may fracture and cause the wheel to detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: ARC4
Recall Date: Oct 28, 2024
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2020-2024 911 vehicles. The front windshield and rear window may not be properly secured and can detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ARA3
Recall Date: Feb 28, 2024
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2022-2023 911 vehicles. In the event of a crash with passenger air bag deployment, the dashboard console may break, causing the air bag to deploy improperly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ANB7
Recall Date: Dec 6, 2022
Consumer Complaints
10 ComplaintsPorsche Cars North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
String gas odor while driving. Upon inspection it was determined that a fuel line was leaking on top of the engine which requires an engine out repair. There are several other people discussing the same issue of Rennlist.com a Porsche enthusiast site. Seems to be a problem.
Corrective Action:
String gas odor while driving. Upon inspection it was determined that a fuel line was leaking on top of the engine which requires an engine out repair. There are several other people discussing the same issue of Rennlist.com a Porsche enthusiast site. Seems to be a problem.
Additional Notes:
String gas odor while driving. Upon inspection it was determined that a fuel line was leaking on top of the engine which requires an engine out repair. There are several other people discussing the same issue of Rennlist.com a Porsche enthusiast site. Seems to be a problem.
Mfg Campaign: 11675009
Recall Date: Jul 21, 2025
Porsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Rear Tailight internal stress cracks causing condensation moisture and dust buildup. Dealer says this is normal, vehicle is only 2 years old, 20k miles and under warranty. Seems like there is a seal issue with the moisture and dust due to the internal cracks of the taillights. I've read on Rennlist and seen on YouTube that this is occurring for others as well that own 992 911's. The taillights were inspected by two dealers, one said it was normal but did not mention cracks, another dealer confirmed it was due to "stress cracks" inside the taillights but that this is normal. The manufacturer (Porsche North America) was contacted and responded that since 2 dealers could not find an issue a replacement was not warranted. I've had numerous other faults with the vehicle in 2 years of ownership, also having to replace the front windshield due to delamination of the windshield seals but I was not included in the recall that affected other owners with the same issue.
Corrective Action:
Rear Tailight internal stress cracks causing condensation moisture and dust buildup. Dealer says this is normal, vehicle is only 2 years old, 20k miles and under warranty. Seems like there is a seal issue with the moisture and dust due to the internal cracks of the taillights. I've read on Rennlist and seen on YouTube that this is occurring for others as well that own 992 911's. The taillights were inspected by two dealers, one said it was normal but did not mention cracks, another dealer confirmed it was due to "stress cracks" inside the taillights but that this is normal. The manufacturer (Porsche North America) was contacted and responded that since 2 dealers could not find an issue a replacement was not warranted. I've had numerous other faults with the vehicle in 2 years of ownership, also having to replace the front windshield due to delamination of the windshield seals but I was not included in the recall that affected other owners with the same issue.
Additional Notes:
Rear Tailight internal stress cracks causing condensation moisture and dust buildup. Dealer says this is normal, vehicle is only 2 years old, 20k miles and under warranty. Seems like there is a seal issue with the moisture and dust due to the internal cracks of the taillights. I've read on Rennlist and seen on YouTube that this is occurring for others as well that own 992 911's. The taillights were inspected by two dealers, one said it was normal but did not mention cracks, another dealer confirmed it was due to "stress cracks" inside the taillights but that this is normal. The manufacturer (Porsche North America) was contacted and responded that since 2 dealers could not find an issue a replacement was not warranted. I've had numerous other faults with the vehicle in 2 years of ownership, also having to replace the front windshield due to delamination of the windshield seals but I was not included in the recall that affected other owners with the same issue.
Mfg Campaign: 11638834
Recall Date: Jan 27, 2025
Porsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear Tailight internal stress cracks causing condensation moisture and dust buildup. Dealer says this is normal, vehicle is only 2 years old, 20k miles and under warranty. Seems like there is a seal issue with the moisture and dust due to the internal cracks of the taillights. I've read on Rennlist and seen on YouTube that this is occurring for others as well that own 992 911's. The taillights were inspected by two dealers, one said it was normal but did not mention cracks, another dealer confirmed it was due to "stress cracks" inside the taillights but that this is normal. The manufacturer (Porsche North America) was contacted and responded that since 2 dealers could not find an issue a replacement was not warranted. I've had numerous other faults with the vehicle in 2 years of ownership, also having to replace the front windshield due to delamination of the windshield seals but I was not included in the recall that affected other owners with the same issue.
Corrective Action:
Rear Tailight internal stress cracks causing condensation moisture and dust buildup. Dealer says this is normal, vehicle is only 2 years old, 20k miles and under warranty. Seems like there is a seal issue with the moisture and dust due to the internal cracks of the taillights. I've read on Rennlist and seen on YouTube that this is occurring for others as well that own 992 911's. The taillights were inspected by two dealers, one said it was normal but did not mention cracks, another dealer confirmed it was due to "stress cracks" inside the taillights but that this is normal. The manufacturer (Porsche North America) was contacted and responded that since 2 dealers could not find an issue a replacement was not warranted. I've had numerous other faults with the vehicle in 2 years of ownership, also having to replace the front windshield due to delamination of the windshield seals but I was not included in the recall that affected other owners with the same issue.
Additional Notes:
Rear Tailight internal stress cracks causing condensation moisture and dust buildup. Dealer says this is normal, vehicle is only 2 years old, 20k miles and under warranty. Seems like there is a seal issue with the moisture and dust due to the internal cracks of the taillights. I've read on Rennlist and seen on YouTube that this is occurring for others as well that own 992 911's. The taillights were inspected by two dealers, one said it was normal but did not mention cracks, another dealer confirmed it was due to "stress cracks" inside the taillights but that this is normal. The manufacturer (Porsche North America) was contacted and responded that since 2 dealers could not find an issue a replacement was not warranted. I've had numerous other faults with the vehicle in 2 years of ownership, also having to replace the front windshield due to delamination of the windshield seals but I was not included in the recall that affected other owners with the same issue.
Mfg Campaign: 11638834
Recall Date: Jan 27, 2025
Porsche Cars North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Massive fuel leak. Appears to be fairly common amongst other owners. Required engine out to repair.
Corrective Action:
Massive fuel leak. Appears to be fairly common amongst other owners. Required engine out to repair.
Additional Notes:
Massive fuel leak. Appears to be fairly common amongst other owners. Required engine out to repair.
Mfg Campaign: 11630694
Recall Date: Dec 14, 2024
Porsche Cars North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
A leak in a high pressure fuel line was releasing gas on top of the motor. I smelled gas, and had vehicle towed to the dealership where I purchased the car. The dealership has confirmed the cause of the fuel leak and ordered the replacement fuel line. Since it’s a leak in this fuel line, NO check engine lights or other warnings flagged the problem. In my opinion, this is a significant safety problem that could lead to a fire and potential injury.
Corrective Action:
A leak in a high pressure fuel line was releasing gas on top of the motor. I smelled gas, and had vehicle towed to the dealership where I purchased the car. The dealership has confirmed the cause of the fuel leak and ordered the replacement fuel line. Since it’s a leak in this fuel line, NO check engine lights or other warnings flagged the problem. In my opinion, this is a significant safety problem that could lead to a fire and potential injury.
Additional Notes:
A leak in a high pressure fuel line was releasing gas on top of the motor. I smelled gas, and had vehicle towed to the dealership where I purchased the car. The dealership has confirmed the cause of the fuel leak and ordered the replacement fuel line. Since it’s a leak in this fuel line, NO check engine lights or other warnings flagged the problem. In my opinion, this is a significant safety problem that could lead to a fire and potential injury.
Mfg Campaign: 11630701
Recall Date: Dec 14, 2024
Porsche Cars North America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
The cameras for the surround view incl backup and front and side cameras intermittent stop working, sometimes no camera is working, sometimes one or more are working randomly. Contacted Porsche NorthAmerica and even the topic is all over the Internet forums already Porsche denied that there is an issue. Talked to Porsche Dealership and they also denied that there is an issue. The backup camera and surround view on my car is not working, sometimes several days in a row, sometimes just for one drive, sometimes partly. I report this because I believe that the backup camera and surround view is a safety feature and not just a comfort feature. If the car is equipped with such feature it should work and the car manufacture should fi software or other issues related to it like other safety features.
Corrective Action:
The cameras for the surround view incl backup and front and side cameras intermittent stop working, sometimes no camera is working, sometimes one or more are working randomly. Contacted Porsche NorthAmerica and even the topic is all over the Internet forums already Porsche denied that there is an issue. Talked to Porsche Dealership and they also denied that there is an issue. The backup camera and surround view on my car is not working, sometimes several days in a row, sometimes just for one drive, sometimes partly. I report this because I believe that the backup camera and surround view is a safety feature and not just a comfort feature. If the car is equipped with such feature it should work and the car manufacture should fi software or other issues related to it like other safety features.
Additional Notes:
The cameras for the surround view incl backup and front and side cameras intermittent stop working, sometimes no camera is working, sometimes one or more are working randomly. Contacted Porsche NorthAmerica and even the topic is all over the Internet forums already Porsche denied that there is an issue. Talked to Porsche Dealership and they also denied that there is an issue. The backup camera and surround view on my car is not working, sometimes several days in a row, sometimes just for one drive, sometimes partly. I report this because I believe that the backup camera and surround view is a safety feature and not just a comfort feature. If the car is equipped with such feature it should work and the car manufacture should fi software or other issues related to it like other safety features.
Mfg Campaign: 11583098
Recall Date: Apr 15, 2024
Porsche Cars North America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
On September 23, 2023, in the late afternoon, the control arm of my Porsche 911 (front driver side) snapped while making a routine stop at a stop sign in a residential neighborhood, driving at approximately 25mph. There was smoke that came from the front driver side wheel as the control arm had snapped and that wheel was being dragged. No warning lamps or error messages were displayed on my vehicle dashboard prior to this malfunction. I gave direction to the dealership for a thorough review of the damage. The shop repairmen indicated that the control arm had snapped along with other components as a result, and they provided an estimated quote for the necessary repairs. However, when I inquired about the possibility of the damage being caused by an external object, the shop foreman was unable to identify any such impact. Seeking a second opinion, I decided to take my car to an independent shop for a more in-depth assessment. Surprisingly, they too were unable to find any evidence of an impact that would have led to the control arm failure. Their theory suggested a potential quality or parts issue as the root cause. Fortunately, there were no injuries as the road was not in heavy use, however at highway speeds this could've caused fatal injuries.
Corrective Action:
On September 23, 2023, in the late afternoon, the control arm of my Porsche 911 (front driver side) snapped while making a routine stop at a stop sign in a residential neighborhood, driving at approximately 25mph. There was smoke that came from the front driver side wheel as the control arm had snapped and that wheel was being dragged. No warning lamps or error messages were displayed on my vehicle dashboard prior to this malfunction. I gave direction to the dealership for a thorough review of the damage. The shop repairmen indicated that the control arm had snapped along with other components as a result, and they provided an estimated quote for the necessary repairs. However, when I inquired about the possibility of the damage being caused by an external object, the shop foreman was unable to identify any such impact. Seeking a second opinion, I decided to take my car to an independent shop for a more in-depth assessment. Surprisingly, they too were unable to find any evidence of an impact that would have led to the control arm failure. Their theory suggested a potential quality or parts issue as the root cause. Fortunately, there were no injuries as the road was not in heavy use, however at highway speeds this could've caused fatal injuries.
Additional Notes:
On September 23, 2023, in the late afternoon, the control arm of my Porsche 911 (front driver side) snapped while making a routine stop at a stop sign in a residential neighborhood, driving at approximately 25mph. There was smoke that came from the front driver side wheel as the control arm had snapped and that wheel was being dragged. No warning lamps or error messages were displayed on my vehicle dashboard prior to this malfunction. I gave direction to the dealership for a thorough review of the damage. The shop repairmen indicated that the control arm had snapped along with other components as a result, and they provided an estimated quote for the necessary repairs. However, when I inquired about the possibility of the damage being caused by an external object, the shop foreman was unable to identify any such impact. Seeking a second opinion, I decided to take my car to an independent shop for a more in-depth assessment. Surprisingly, they too were unable to find any evidence of an impact that would have led to the control arm failure. Their theory suggested a potential quality or parts issue as the root cause. Fortunately, there were no injuries as the road was not in heavy use, however at highway speeds this could've caused fatal injuries.
Mfg Campaign: 11566408
Recall Date: Jan 19, 2024
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Corrective Action:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Additional Notes:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Mfg Campaign: 11519523
Recall Date: Apr 28, 2023
Porsche Cars North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Corrective Action:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Additional Notes:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Mfg Campaign: 11519523
Recall Date: Apr 28, 2023
Porsche Cars North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Corrective Action:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Additional Notes:
I have a nearly brand new 2022 Porsche 911 GTS with around 3000 miles on it. Around 3am on 4/16/23, I was driving on highway and experienced serious engine failure. Put me and other drivers driving on the highway in a life threatening situation. I or anyone who is driving could be killed while my car stopped on highway and later on a local road. It gave me insomia, paranoidism, trauma etc. In details, when the engine first failed, the speed was decreasing, I stepped on gas but there is no response from the car, the speed still decelerated until I made my way to the shoulder of highway. It finally completely stopped, I failed to start engine for few time and in the mean time the car had burning smell. I waited for 5-10 mins, then tried to restart the engine, car was started but it felt very weak and was really hard to control and steer. I stepped on gas but it's not accelerating. The engine kept failing and lights went out, I can’s see the road clearly and can't really steer the car. For my own and other people's safety I had to drive the car to the exsit! The car bumped into sidewalk curb, after multiple times of restarting the car until I made to the nearest highway exist. Whenever I stopped the car, the engine would turn off, then at last, I reached to a signal light and that's when the car had completely stopped and I can’t start the engine after trying for many times. Around 3:30am I called Porsche road assistance, they said they would tow the car in 60-90 mins. After 60 mins I called the road assistance again to follow up they said can’t find towing company and asked me to call my insurance instead. At that time it's almost 5am I was very frustrated, exhausted and cold didn’t know what to do. I had to have my friend picked me up and left the car on the road. Police officer had the car towed and I sent the car to Riverside dealership. Called Porsche and filed claim requested for buy back last week, no update as of now, need your help on this. Thank you!
Mfg Campaign: 11519523
Recall Date: Apr 28, 2023
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury