Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2017 Porsche Cayenne Turbo S, Cayenne Turbo, Cayenne Plug-in Hybrid, Cayenne GTS, Cayenne Plug-in Hybrid Platinum Edition, Macan Turbo and Macan GTS vehicles, 2017-2018 Cayenne S, Macan, Cayenne Platinum Edition and Macan S vehicles and 2018 Cayenne vehicles equipped with the optional ski bag. The ski bag fastening strap may have been sewn with incorrect thread, possibly resulting in the strap seams tearing and the ski bag being unsecured in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AJ12
Recall Date: Nov 28, 2018
Consumer Complaints
15 ComplaintsPorsche Cars North America, Inc.
Defect Description:
TIRES
Potential Consequences:
The contact owns a 2018 Porsche Cayenne equipped with Michelin Tires, Tire Line: Latitude Sport, Tire Size: 295/35/R21, DOT Number: (N/A). The contact stated that while driving approximately 45 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle, and the front passenger’s side tire started deflating. The vehicle was driven to the side of the road and was later towed to the local dealer who determined that the front passenger’s side tire sidewall had blown out. The cause of the failure was not yet determined. The contact stated that the vehicle had not driven over any object to cause the failure. The tire manufacturer was not contacted. The vehicle manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2018 Porsche Cayenne equipped with Michelin Tires, Tire Line: Latitude Sport, Tire Size: 295/35/R21, DOT Number: (N/A). The contact stated that while driving approximately 45 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle, and the front passenger’s side tire started deflating. The vehicle was driven to the side of the road and was later towed to the local dealer who determined that the front passenger’s side tire sidewall had blown out. The cause of the failure was not yet determined. The contact stated that the vehicle had not driven over any object to cause the failure. The tire manufacturer was not contacted. The vehicle manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2018 Porsche Cayenne equipped with Michelin Tires, Tire Line: Latitude Sport, Tire Size: 295/35/R21, DOT Number: (N/A). The contact stated that while driving approximately 45 MPH, there was an abnormal sound coming from the front passenger’s side of the vehicle, and the front passenger’s side tire started deflating. The vehicle was driven to the side of the road and was later towed to the local dealer who determined that the front passenger’s side tire sidewall had blown out. The cause of the failure was not yet determined. The contact stated that the vehicle had not driven over any object to cause the failure. The tire manufacturer was not contacted. The vehicle manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11663218
Recall Date: May 27, 2025
Porsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
This is not accident related, but what appears to be a systemic issue related to Cayenne and Macan leather dashboards. The issue is related to delamination of the leather dash cover that can impede the safe deployment of the passenger airbag. Many cars are affected and the repair can be a significant expense to owners (~$10K) for vehicles less than 8 years old. There should be a recall to address a largely unaware owner base for a potential safety issue.
Corrective Action:
This is not accident related, but what appears to be a systemic issue related to Cayenne and Macan leather dashboards. The issue is related to delamination of the leather dash cover that can impede the safe deployment of the passenger airbag. Many cars are affected and the repair can be a significant expense to owners (~$10K) for vehicles less than 8 years old. There should be a recall to address a largely unaware owner base for a potential safety issue.
Additional Notes:
This is not accident related, but what appears to be a systemic issue related to Cayenne and Macan leather dashboards. The issue is related to delamination of the leather dash cover that can impede the safe deployment of the passenger airbag. Many cars are affected and the repair can be a significant expense to owners (~$10K) for vehicles less than 8 years old. There should be a recall to address a largely unaware owner base for a potential safety issue.
Mfg Campaign: 11620392
Recall Date: Oct 17, 2024
Porsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Corrective Action:
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Additional Notes:
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Mfg Campaign: 11610103
Recall Date: Aug 21, 2024
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Corrective Action:
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Additional Notes:
The Porsche Cayenne that equipped with leather dashboard are peeling off over the time. If the vehicle in an accident, the airbag on the passenger side dashboard may not deploy correctly. I am finding many cayenne owners are having this issue. I really hope NTSB can issue a recall.
Mfg Campaign: 11610103
Recall Date: Aug 21, 2024
Porsche Cars North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
While the vehicle was charging, the protective sheath near the power outlet of the charging cable had possible electrical or fire damage. No warning lights were illuminated. Upon turning off the power and unplugging the outlet, it was determined that the plastic near the plug melted and caused the power to short. I have been unsuccessful getting the manufacturer to resolve the issue. A recall under APB6 was issued but did not include model year 2018 which uses the same cable that is impacted with the recall.
Corrective Action:
While the vehicle was charging, the protective sheath near the power outlet of the charging cable had possible electrical or fire damage. No warning lights were illuminated. Upon turning off the power and unplugging the outlet, it was determined that the plastic near the plug melted and caused the power to short. I have been unsuccessful getting the manufacturer to resolve the issue. A recall under APB6 was issued but did not include model year 2018 which uses the same cable that is impacted with the recall.
Additional Notes:
While the vehicle was charging, the protective sheath near the power outlet of the charging cable had possible electrical or fire damage. No warning lights were illuminated. Upon turning off the power and unplugging the outlet, it was determined that the plastic near the plug melted and caused the power to short. I have been unsuccessful getting the manufacturer to resolve the issue. A recall under APB6 was issued but did not include model year 2018 which uses the same cable that is impacted with the recall.
Mfg Campaign: 11593998
Recall Date: Jun 12, 2024
Porsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Our 2018 Porsche Cayenne has a problem with the headlights and water intrusion that is affecting the functioning of the headlights. I took it to someone to look at and they said this should not be happening, that it is a manufacturer defect. I googled my car / year and there is a recall for headlight issues but for some reason my VIN is not included. It should be. How do I go about having Porsche North America fix this issue for me?
Corrective Action:
Our 2018 Porsche Cayenne has a problem with the headlights and water intrusion that is affecting the functioning of the headlights. I took it to someone to look at and they said this should not be happening, that it is a manufacturer defect. I googled my car / year and there is a recall for headlight issues but for some reason my VIN is not included. It should be. How do I go about having Porsche North America fix this issue for me?
Additional Notes:
Our 2018 Porsche Cayenne has a problem with the headlights and water intrusion that is affecting the functioning of the headlights. I took it to someone to look at and they said this should not be happening, that it is a manufacturer defect. I googled my car / year and there is a recall for headlight issues but for some reason my VIN is not included. It should be. How do I go about having Porsche North America fix this issue for me?
Mfg Campaign: 11512414
Recall Date: Mar 17, 2023
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Corrective Action:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Additional Notes:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Mfg Campaign: 11429183
Recall Date: Aug 15, 2021
Porsche Cars North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Corrective Action:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Additional Notes:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Mfg Campaign: 11429183
Recall Date: Aug 15, 2021
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Corrective Action:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Additional Notes:
The day we took our Porsche home, we noticed a lot of heat generation in the car- but we thought it will be fine going further, given the attention to detail of Porsche's Automobile Engineering. The following days were not any better for my daughter- she missed a major accident because of the unexpected burnt smell and loud warnings of an overheat of the engine by Porsche in the middle of a highway. Due to her excellent driving record for the past 5 years, she was able to manage and stop in the middle of the highway at the curb of the road. She panicked so much so that, she stopped using the Porsche and borrowed our other cars, Benz and Lexus. I requested her to give Porsche another chance yesterday night. The same situation repeated again within a span of 10 minutes of her journey in Porsche; she had to stop in the middle of the road again due to engine overheat and burning smell and I went to pick her up as she got really scared. My son immediately informed the Hennessey Porsche North Atlanta, Georgia, the USA about this repeated situation but seems like they do not care at all. I think you must be aware that Dealerships play the most crucial role between your loyal customers and Porsche. We have not dared to take the Porsche out again after yesterday. The car smelled so burnt, the whole garage smelled bad and we had to move the car into the open driveway. THE CONSUMER STATED THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE, BUT THE FAILURE PERSISTED. THE MANUFACTURER OFFERED $1000.00 IN COMPENSATION. THE CONSUMER REQUESTED TO BE REFUNDED TOTALLY FOR THE VEHICLE.
Mfg Campaign: 11429183
Recall Date: Aug 15, 2021
Porsche Cars North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
2018 PORSCHE CAYENNE: AT HIGHWAY SPEEDS, RANDOMLY A SERIOUS UNSAFE TO OPERATE 'SERVICE NECESSARY' WARNING APPEARS ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL MALFUNCTIONS. WITH THE SERVICE NECESSARY WARNING INDICATED, THE VEHICLE IS UNSAFE TO OPERATE. THIS UNSAFE VEHICLE IS NOT DRIVABLE WITH CRUISE CONTROL FOR APPROXIMATELY THE NEXT HOUR. THIS BREAKDOWN IS KNOWN TO PORSCHE (VIA THEIR COMMUNICATIONS WITH ME) AND THEY ARE UNABLE TO RECTIFY THE ERROR. IN A 2020 PORSCHE CAYENNE THIS FAILURE HAS BEEN RECTIFIED. ATTACHED, INVOICES FROM FIVE VISITS TO PORSCHE DEALERSHIPS, ALL DURING THE WARRANTY PERIOD. ATTACHED ALSO PHOTOGRAPHS TAKEN ON VARIOUS DAYS, TIMES AND SPEEDS, AND TRAFFIC CONDITIONS OF THE SERVICE NECESSARY WARNING ON INSTRUMENT PANEL AND CRUISE CONTROL MALFUNCTIONS.
Corrective Action:
2018 PORSCHE CAYENNE: AT HIGHWAY SPEEDS, RANDOMLY A SERIOUS UNSAFE TO OPERATE 'SERVICE NECESSARY' WARNING APPEARS ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL MALFUNCTIONS. WITH THE SERVICE NECESSARY WARNING INDICATED, THE VEHICLE IS UNSAFE TO OPERATE. THIS UNSAFE VEHICLE IS NOT DRIVABLE WITH CRUISE CONTROL FOR APPROXIMATELY THE NEXT HOUR. THIS BREAKDOWN IS KNOWN TO PORSCHE (VIA THEIR COMMUNICATIONS WITH ME) AND THEY ARE UNABLE TO RECTIFY THE ERROR. IN A 2020 PORSCHE CAYENNE THIS FAILURE HAS BEEN RECTIFIED. ATTACHED, INVOICES FROM FIVE VISITS TO PORSCHE DEALERSHIPS, ALL DURING THE WARRANTY PERIOD. ATTACHED ALSO PHOTOGRAPHS TAKEN ON VARIOUS DAYS, TIMES AND SPEEDS, AND TRAFFIC CONDITIONS OF THE SERVICE NECESSARY WARNING ON INSTRUMENT PANEL AND CRUISE CONTROL MALFUNCTIONS.
Additional Notes:
2018 PORSCHE CAYENNE: AT HIGHWAY SPEEDS, RANDOMLY A SERIOUS UNSAFE TO OPERATE 'SERVICE NECESSARY' WARNING APPEARS ON THE INSTRUMENT PANEL AND THE CRUISE CONTROL MALFUNCTIONS. WITH THE SERVICE NECESSARY WARNING INDICATED, THE VEHICLE IS UNSAFE TO OPERATE. THIS UNSAFE VEHICLE IS NOT DRIVABLE WITH CRUISE CONTROL FOR APPROXIMATELY THE NEXT HOUR. THIS BREAKDOWN IS KNOWN TO PORSCHE (VIA THEIR COMMUNICATIONS WITH ME) AND THEY ARE UNABLE TO RECTIFY THE ERROR. IN A 2020 PORSCHE CAYENNE THIS FAILURE HAS BEEN RECTIFIED. ATTACHED, INVOICES FROM FIVE VISITS TO PORSCHE DEALERSHIPS, ALL DURING THE WARRANTY PERIOD. ATTACHED ALSO PHOTOGRAPHS TAKEN ON VARIOUS DAYS, TIMES AND SPEEDS, AND TRAFFIC CONDITIONS OF THE SERVICE NECESSARY WARNING ON INSTRUMENT PANEL AND CRUISE CONTROL MALFUNCTIONS.
Mfg Campaign: 11415736
Recall Date: May 9, 2021
Porsche Cars North America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN TRYING TO ACCELERATE INTO TRAFFIC VEHICLE WILL EXPERIENCE WHAT FEELS LIKE A DEAD SPOT IN THE ACCELERATOR AND THEN LURCH FORWARD AT A HIGH SPEED THIS CONDITION HAS BEEN REPORTED ON NUMEROUS COMPLAINT SITE CONCERNING VARIOUS PORSCHE VEHICLES AND SPECIFICALL CONCERNING PORSCHE CAYENNE DEALER SAYS CAR IS FINE.UNSAFE TO DRIVE SINCE YOU NEVER KNOW WHEN IT WILL ACCELERATE.
Corrective Action:
WHEN TRYING TO ACCELERATE INTO TRAFFIC VEHICLE WILL EXPERIENCE WHAT FEELS LIKE A DEAD SPOT IN THE ACCELERATOR AND THEN LURCH FORWARD AT A HIGH SPEED THIS CONDITION HAS BEEN REPORTED ON NUMEROUS COMPLAINT SITE CONCERNING VARIOUS PORSCHE VEHICLES AND SPECIFICALL CONCERNING PORSCHE CAYENNE DEALER SAYS CAR IS FINE.UNSAFE TO DRIVE SINCE YOU NEVER KNOW WHEN IT WILL ACCELERATE.
Additional Notes:
WHEN TRYING TO ACCELERATE INTO TRAFFIC VEHICLE WILL EXPERIENCE WHAT FEELS LIKE A DEAD SPOT IN THE ACCELERATOR AND THEN LURCH FORWARD AT A HIGH SPEED THIS CONDITION HAS BEEN REPORTED ON NUMEROUS COMPLAINT SITE CONCERNING VARIOUS PORSCHE VEHICLES AND SPECIFICALL CONCERNING PORSCHE CAYENNE DEALER SAYS CAR IS FINE.UNSAFE TO DRIVE SINCE YOU NEVER KNOW WHEN IT WILL ACCELERATE.
Mfg Campaign: 11282620
Recall Date: Nov 27, 2019
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
THE CAR LOST POWER AND STALLED ON THE HIGHWAY WITHOUT WARNING, THE ROAD WAS THE GARDEN STAT PARKWAY IN NEW JERSEY , HAPPENED IN MID NIGHT
Corrective Action:
THE CAR LOST POWER AND STALLED ON THE HIGHWAY WITHOUT WARNING, THE ROAD WAS THE GARDEN STAT PARKWAY IN NEW JERSEY , HAPPENED IN MID NIGHT
Additional Notes:
THE CAR LOST POWER AND STALLED ON THE HIGHWAY WITHOUT WARNING, THE ROAD WAS THE GARDEN STAT PARKWAY IN NEW JERSEY , HAPPENED IN MID NIGHT
Mfg Campaign: 11279818
Recall Date: Nov 13, 2019
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR LOST POWER AND STALLED ON THE HIGHWAY WITHOUT WARNING, THE ROAD WAS THE GARDEN STAT PARKWAY IN NEW JERSEY , HAPPENED IN MID NIGHT
Corrective Action:
THE CAR LOST POWER AND STALLED ON THE HIGHWAY WITHOUT WARNING, THE ROAD WAS THE GARDEN STAT PARKWAY IN NEW JERSEY , HAPPENED IN MID NIGHT
Additional Notes:
THE CAR LOST POWER AND STALLED ON THE HIGHWAY WITHOUT WARNING, THE ROAD WAS THE GARDEN STAT PARKWAY IN NEW JERSEY , HAPPENED IN MID NIGHT
Mfg Campaign: 11279818
Recall Date: Nov 13, 2019
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
INTERMITTENT LACK OF ACCELERATION WHEN TAKING LEFT TURNS FROM A DEAD STOP. CAR WAS A DEALER LOANER WITH 9000 MILES ON SPEEDOMETER. I PURCHASED THE CAR IN AUGUST, 2018. WITHIN THE FIRST 1000 MILES AND IN LESS THAN FOUR WEEKS I EXPERIENCED A SERIOUS LACK OF ACCELERATION ON TWO OCCASIONS WHEN MAKING A LEFT TURN, I REPORTED THIS TO THE DEALER AND WAS ADVISED THAT IT WAS PROBABLY DRIVER ERROR CAUSED BY OPERATING THE BRAKE AND ACCELERATOR USING BOTH FEET. I DO NOT DRIVE AN AUTOMATIC CAR USING TWO FEET. ALSO, I WAS TOLD BY THE DEALER THEY CHECKED WITH PORSCHE AND THERE ARE RECORDS OF THIS TYPE OF EVENT. I CHECKED ON THE INTERNET AND THERE ARE NUMEROUS IDENTICAL COMPLAINTS DATING BACK SEVERAL YEARS. THIS LACK OF ACCELERATION HAS OCCURRED FOUR MORE TIMES. THE DEALER HAS BEEN RESPONSIVE AND KEPT MY VEHICLE ON TWO OCCASIONS TO TRY AND DUPLICATE THE EVENT TO NO AVAIL. ON ONE OF THESE OCCASIONS THE DEALER REPLACED THE TRANSFER CASE BUT THIS DID NOT SOLVE THE PROBLEM. FINALLY, THE DEALER CALLED IN THE PORSCHE ZONE MANAGE WHO I AM TOLD WAS WELL AWARE OF THIS CONDITION AND REFERRED TO IT AS A SAFETY FEATURE TO PREVENT UNINTENDED ACCELERATION. HE CLAIMED THAT THIS IS PERFECTLY NORMAL OPERATION. I CALL IT A SAFETY HAZARD. IN FOUR MONTHS I HAVE DRIVEN THE CAR 3200 MILES. THIS SO-CALLED SAFETY FEATURE HAS ENGAGED ON ONLY SIX OCCASIONS, ALWAYS ON LEFT HAND TURNS FROM A COMPLETE STOP. WHEN THIS HAPPENS I NEVER KNOW WHEN THE ACCELERATION WILL CUT OUT OR HOW LONG I WILL NOT BE ABLE TO ACCELERATE. UP TO NOW, THE FEATURE HAS NEVER ENGAGED IN RIGHT HAND TURNS, IN FORWARD OR REVERSE. I HAVE CHECKED THE OWNERS MANUAL CAREFULLY AND THERE IS NO MENTION OF "UNINTENDED ACCELERATION" NOR IS THERE ANY MENTION OF A SAFETY FEATURE PROGRAMMED IN THE CAR. I HAVE REQUESTED THE DEALER TO BY PASS OR ELIMINATE THIS FEATURE BUT THET SAY PORSCHE WON'T ALLOW IT.
Corrective Action:
INTERMITTENT LACK OF ACCELERATION WHEN TAKING LEFT TURNS FROM A DEAD STOP. CAR WAS A DEALER LOANER WITH 9000 MILES ON SPEEDOMETER. I PURCHASED THE CAR IN AUGUST, 2018. WITHIN THE FIRST 1000 MILES AND IN LESS THAN FOUR WEEKS I EXPERIENCED A SERIOUS LACK OF ACCELERATION ON TWO OCCASIONS WHEN MAKING A LEFT TURN, I REPORTED THIS TO THE DEALER AND WAS ADVISED THAT IT WAS PROBABLY DRIVER ERROR CAUSED BY OPERATING THE BRAKE AND ACCELERATOR USING BOTH FEET. I DO NOT DRIVE AN AUTOMATIC CAR USING TWO FEET. ALSO, I WAS TOLD BY THE DEALER THEY CHECKED WITH PORSCHE AND THERE ARE RECORDS OF THIS TYPE OF EVENT. I CHECKED ON THE INTERNET AND THERE ARE NUMEROUS IDENTICAL COMPLAINTS DATING BACK SEVERAL YEARS. THIS LACK OF ACCELERATION HAS OCCURRED FOUR MORE TIMES. THE DEALER HAS BEEN RESPONSIVE AND KEPT MY VEHICLE ON TWO OCCASIONS TO TRY AND DUPLICATE THE EVENT TO NO AVAIL. ON ONE OF THESE OCCASIONS THE DEALER REPLACED THE TRANSFER CASE BUT THIS DID NOT SOLVE THE PROBLEM. FINALLY, THE DEALER CALLED IN THE PORSCHE ZONE MANAGE WHO I AM TOLD WAS WELL AWARE OF THIS CONDITION AND REFERRED TO IT AS A SAFETY FEATURE TO PREVENT UNINTENDED ACCELERATION. HE CLAIMED THAT THIS IS PERFECTLY NORMAL OPERATION. I CALL IT A SAFETY HAZARD. IN FOUR MONTHS I HAVE DRIVEN THE CAR 3200 MILES. THIS SO-CALLED SAFETY FEATURE HAS ENGAGED ON ONLY SIX OCCASIONS, ALWAYS ON LEFT HAND TURNS FROM A COMPLETE STOP. WHEN THIS HAPPENS I NEVER KNOW WHEN THE ACCELERATION WILL CUT OUT OR HOW LONG I WILL NOT BE ABLE TO ACCELERATE. UP TO NOW, THE FEATURE HAS NEVER ENGAGED IN RIGHT HAND TURNS, IN FORWARD OR REVERSE. I HAVE CHECKED THE OWNERS MANUAL CAREFULLY AND THERE IS NO MENTION OF "UNINTENDED ACCELERATION" NOR IS THERE ANY MENTION OF A SAFETY FEATURE PROGRAMMED IN THE CAR. I HAVE REQUESTED THE DEALER TO BY PASS OR ELIMINATE THIS FEATURE BUT THET SAY PORSCHE WON'T ALLOW IT.
Additional Notes:
INTERMITTENT LACK OF ACCELERATION WHEN TAKING LEFT TURNS FROM A DEAD STOP. CAR WAS A DEALER LOANER WITH 9000 MILES ON SPEEDOMETER. I PURCHASED THE CAR IN AUGUST, 2018. WITHIN THE FIRST 1000 MILES AND IN LESS THAN FOUR WEEKS I EXPERIENCED A SERIOUS LACK OF ACCELERATION ON TWO OCCASIONS WHEN MAKING A LEFT TURN, I REPORTED THIS TO THE DEALER AND WAS ADVISED THAT IT WAS PROBABLY DRIVER ERROR CAUSED BY OPERATING THE BRAKE AND ACCELERATOR USING BOTH FEET. I DO NOT DRIVE AN AUTOMATIC CAR USING TWO FEET. ALSO, I WAS TOLD BY THE DEALER THEY CHECKED WITH PORSCHE AND THERE ARE RECORDS OF THIS TYPE OF EVENT. I CHECKED ON THE INTERNET AND THERE ARE NUMEROUS IDENTICAL COMPLAINTS DATING BACK SEVERAL YEARS. THIS LACK OF ACCELERATION HAS OCCURRED FOUR MORE TIMES. THE DEALER HAS BEEN RESPONSIVE AND KEPT MY VEHICLE ON TWO OCCASIONS TO TRY AND DUPLICATE THE EVENT TO NO AVAIL. ON ONE OF THESE OCCASIONS THE DEALER REPLACED THE TRANSFER CASE BUT THIS DID NOT SOLVE THE PROBLEM. FINALLY, THE DEALER CALLED IN THE PORSCHE ZONE MANAGE WHO I AM TOLD WAS WELL AWARE OF THIS CONDITION AND REFERRED TO IT AS A SAFETY FEATURE TO PREVENT UNINTENDED ACCELERATION. HE CLAIMED THAT THIS IS PERFECTLY NORMAL OPERATION. I CALL IT A SAFETY HAZARD. IN FOUR MONTHS I HAVE DRIVEN THE CAR 3200 MILES. THIS SO-CALLED SAFETY FEATURE HAS ENGAGED ON ONLY SIX OCCASIONS, ALWAYS ON LEFT HAND TURNS FROM A COMPLETE STOP. WHEN THIS HAPPENS I NEVER KNOW WHEN THE ACCELERATION WILL CUT OUT OR HOW LONG I WILL NOT BE ABLE TO ACCELERATE. UP TO NOW, THE FEATURE HAS NEVER ENGAGED IN RIGHT HAND TURNS, IN FORWARD OR REVERSE. I HAVE CHECKED THE OWNERS MANUAL CAREFULLY AND THERE IS NO MENTION OF "UNINTENDED ACCELERATION" NOR IS THERE ANY MENTION OF A SAFETY FEATURE PROGRAMMED IN THE CAR. I HAVE REQUESTED THE DEALER TO BY PASS OR ELIMINATE THIS FEATURE BUT THET SAY PORSCHE WON'T ALLOW IT.
Mfg Campaign: 11165699
Recall Date: Jan 3, 2019
Porsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PASSENGER WINDSHIELD WIPER CAME OFF SUDDENLY IN USE WHILE ON HIGHWAY SPEED. CAR HAS NEVER BEEN IN A CAR WASH AS DEALER THINKS AND HAS ONLY SIX MONTHS IN SERVICE.THE FORCE BENT SLIGHTLY THE ARM ITSELF AS IT RIPPED OFF.
Corrective Action:
PASSENGER WINDSHIELD WIPER CAME OFF SUDDENLY IN USE WHILE ON HIGHWAY SPEED. CAR HAS NEVER BEEN IN A CAR WASH AS DEALER THINKS AND HAS ONLY SIX MONTHS IN SERVICE.THE FORCE BENT SLIGHTLY THE ARM ITSELF AS IT RIPPED OFF.
Additional Notes:
PASSENGER WINDSHIELD WIPER CAME OFF SUDDENLY IN USE WHILE ON HIGHWAY SPEED. CAR HAS NEVER BEEN IN A CAR WASH AS DEALER THINKS AND HAS ONLY SIX MONTHS IN SERVICE.THE FORCE BENT SLIGHTLY THE ARM ITSELF AS IT RIPPED OFF.
Mfg Campaign: 11139598
Recall Date: Oct 11, 2018
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