Complaints & Recalls
Official Safety Recalls - Important!
1 RecallThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016-2020 Macan S, 2017-2020 Macan, 2017 Panamera Turbo, 2018 and 2020 Macan Turbo and Panamera 4, 2018 Macan Sport Edition, Panamera 4 E-Hybrid, and 2019 Panamera 4 Sport Turismo vehicles. The screw that attaches the lower seat belt anchor to the seat frame on the outboard rear seats may not have been tightened properly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: APA9
Recall Date: Jun 26, 2023
Consumer Complaints
11 ComplaintsPorsche Cars North America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
Failure of the front passenger side seat sensor failed causing the passenger seat belt to not be activated. Seems exactly like the 2015to 2018 recall.
Corrective Action:
Failure of the front passenger side seat sensor failed causing the passenger seat belt to not be activated. Seems exactly like the 2015to 2018 recall.
Additional Notes:
Failure of the front passenger side seat sensor failed causing the passenger seat belt to not be activated. Seems exactly like the 2015to 2018 recall.
Mfg Campaign: 11589510
Recall Date: May 19, 2024
Porsche Cars North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Corrective Action:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Additional Notes:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Mfg Campaign: 11562137
Recall Date: Dec 27, 2023
Porsche Cars North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Corrective Action:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Additional Notes:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Mfg Campaign: 11562137
Recall Date: Dec 27, 2023
Porsche Cars North America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Corrective Action:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Additional Notes:
I was going under 30 mph on a regular road. Avoiding a collision, one of the front wheels locked causing the vehicle to flip.
Mfg Campaign: 11562137
Recall Date: Dec 27, 2023
Porsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Right headlight assembly defective. Turns out MANY 2019 Macans have this same problem. Only 2019 and only the right side. VERY expensive repair, and many would put it off causing a safety issue
Corrective Action:
Right headlight assembly defective. Turns out MANY 2019 Macans have this same problem. Only 2019 and only the right side. VERY expensive repair, and many would put it off causing a safety issue
Additional Notes:
Right headlight assembly defective. Turns out MANY 2019 Macans have this same problem. Only 2019 and only the right side. VERY expensive repair, and many would put it off causing a safety issue
Mfg Campaign: 11519111
Recall Date: Apr 26, 2023
Porsche Cars North America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
On Sunday June 5, 2022, I had to remove my 2019 Porsche Macan S right rear tire because it had a screw in it. I ahd to do it that day because its leaking had increased and it went totally flat, while I had been waiting many days for my purchased tire and road hazard service. I removed the tire and put in a temporary plug so it could be taken to the servicing dealer, Porsche Silver Spring, MD, on Tuesday June 7, 2022. While I was doing this work, the right rear jack lift point on the car failed and moved sideways towards the inboard of the car, allowing the jack to move under the car. Fortunately I was able to get the tire back on, but the car fell onto the jack and was damaged. The trim pieces and right rear door were damaged. I have pictures of the damage and the failed jack point. I was using the Porsche supplied jack and at all times followed all Porsche directions from the Porsche supplied “Good To Know” app, to the letter. On June 8, 2020 the dealership contacted me and confirmed that the jack point had failed and required replacement. They are also obtained an estimate of the cost to repair the damage to my vehicle caused by the jack point failure. I was very lucky not to have been injured. I believe this is a serious safety problem. I will provide more information upon request, including pictures. I was unable to load the pictures from my cell phone on this report.
Corrective Action:
On Sunday June 5, 2022, I had to remove my 2019 Porsche Macan S right rear tire because it had a screw in it. I ahd to do it that day because its leaking had increased and it went totally flat, while I had been waiting many days for my purchased tire and road hazard service. I removed the tire and put in a temporary plug so it could be taken to the servicing dealer, Porsche Silver Spring, MD, on Tuesday June 7, 2022. While I was doing this work, the right rear jack lift point on the car failed and moved sideways towards the inboard of the car, allowing the jack to move under the car. Fortunately I was able to get the tire back on, but the car fell onto the jack and was damaged. The trim pieces and right rear door were damaged. I have pictures of the damage and the failed jack point. I was using the Porsche supplied jack and at all times followed all Porsche directions from the Porsche supplied “Good To Know” app, to the letter. On June 8, 2020 the dealership contacted me and confirmed that the jack point had failed and required replacement. They are also obtained an estimate of the cost to repair the damage to my vehicle caused by the jack point failure. I was very lucky not to have been injured. I believe this is a serious safety problem. I will provide more information upon request, including pictures. I was unable to load the pictures from my cell phone on this report.
Additional Notes:
On Sunday June 5, 2022, I had to remove my 2019 Porsche Macan S right rear tire because it had a screw in it. I ahd to do it that day because its leaking had increased and it went totally flat, while I had been waiting many days for my purchased tire and road hazard service. I removed the tire and put in a temporary plug so it could be taken to the servicing dealer, Porsche Silver Spring, MD, on Tuesday June 7, 2022. While I was doing this work, the right rear jack lift point on the car failed and moved sideways towards the inboard of the car, allowing the jack to move under the car. Fortunately I was able to get the tire back on, but the car fell onto the jack and was damaged. The trim pieces and right rear door were damaged. I have pictures of the damage and the failed jack point. I was using the Porsche supplied jack and at all times followed all Porsche directions from the Porsche supplied “Good To Know” app, to the letter. On June 8, 2020 the dealership contacted me and confirmed that the jack point had failed and required replacement. They are also obtained an estimate of the cost to repair the damage to my vehicle caused by the jack point failure. I was very lucky not to have been injured. I believe this is a serious safety problem. I will provide more information upon request, including pictures. I was unable to load the pictures from my cell phone on this report.
Mfg Campaign: 11469030
Recall Date: Jun 13, 2022
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Car intermittently reverses in drive while coming out of park (on flat surfaces). Provided videos of incidents to Porsche but they have not been able to identify the issue. This has almost caused an accident. Two people were standing behind my car when I put the car in drive but it reversed. Dealer has investigated (very cursory) on multiple occasions now based on the video evidence but has been unable to replicate the issue (since it’s intermittent) and therefore will not take action. (I can provide videos but there is no option to do so on this upload). Incident date below is most recent incident.
Corrective Action:
Car intermittently reverses in drive while coming out of park (on flat surfaces). Provided videos of incidents to Porsche but they have not been able to identify the issue. This has almost caused an accident. Two people were standing behind my car when I put the car in drive but it reversed. Dealer has investigated (very cursory) on multiple occasions now based on the video evidence but has been unable to replicate the issue (since it’s intermittent) and therefore will not take action. (I can provide videos but there is no option to do so on this upload). Incident date below is most recent incident.
Additional Notes:
Car intermittently reverses in drive while coming out of park (on flat surfaces). Provided videos of incidents to Porsche but they have not been able to identify the issue. This has almost caused an accident. Two people were standing behind my car when I put the car in drive but it reversed. Dealer has investigated (very cursory) on multiple occasions now based on the video evidence but has been unable to replicate the issue (since it’s intermittent) and therefore will not take action. (I can provide videos but there is no option to do so on this upload). Incident date below is most recent incident.
Mfg Campaign: 11429930
Recall Date: Aug 20, 2021
Porsche Cars North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE SMALL PORTABLE AIR PUMP THAT CAME WITH THE CAR WOULD BLOW THE FUSE TO THE CIGARETTE 12 V OUTLET ON ABOUT EVERY THIRD OR FOURTH USE. THIS WOULD HAPPEN EACH TIME AFTER YOU PUT IN A NEW 20AMP FUSE. I CAN'T TELL WHETHER THIS IS CAUSED BY THE AIR PUMP OR THE CIRCUITRY ON THE CAR. I HAVE GONE THROUGH FIVE FUSES ALREADY.
Corrective Action:
THE SMALL PORTABLE AIR PUMP THAT CAME WITH THE CAR WOULD BLOW THE FUSE TO THE CIGARETTE 12 V OUTLET ON ABOUT EVERY THIRD OR FOURTH USE. THIS WOULD HAPPEN EACH TIME AFTER YOU PUT IN A NEW 20AMP FUSE. I CAN'T TELL WHETHER THIS IS CAUSED BY THE AIR PUMP OR THE CIRCUITRY ON THE CAR. I HAVE GONE THROUGH FIVE FUSES ALREADY.
Additional Notes:
THE SMALL PORTABLE AIR PUMP THAT CAME WITH THE CAR WOULD BLOW THE FUSE TO THE CIGARETTE 12 V OUTLET ON ABOUT EVERY THIRD OR FOURTH USE. THIS WOULD HAPPEN EACH TIME AFTER YOU PUT IN A NEW 20AMP FUSE. I CAN'T TELL WHETHER THIS IS CAUSED BY THE AIR PUMP OR THE CIRCUITRY ON THE CAR. I HAVE GONE THROUGH FIVE FUSES ALREADY.
Mfg Campaign: 11384174
Recall Date: Dec 19, 2020
Porsche Cars North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE ISSUE IS THE SQUEAKING OF THE REAR BRAKES WHEN BACKING UP. THE WOULD HAPPEN WHEN THE CAR HAD BEEN DRIVEN. THIS HAPPENS IN COLD OR HOT WEATHER. A FACTORY DEALERSHIP HAD LOOK AT THE ISSUE BUT FOUND NOTHING. THIS PROBLEM STARTED WHEN THE CAR WAS ABOUT TWO TO THREE MONTHS OLD. I ALSO HAVE A 2020 AUDI Q7, AND IT HAS ALMOST THE SAME ISSUE WHEN BACKING UP. HOWEVER, IT DOES MORE IN THE MORNING WHETHER THE WEATHER IS HOT OR COLD. WE VISITED AN AUDI DEALERSHIP BUT THEY FOUND NOTHING. A SEPARATE COMPLAINT HAD BEEN FILED UNDER MY NAME AS WELL. BOTH CARS HAVE THE SAME 3.0L V6 ENGINE.
Corrective Action:
THE ISSUE IS THE SQUEAKING OF THE REAR BRAKES WHEN BACKING UP. THE WOULD HAPPEN WHEN THE CAR HAD BEEN DRIVEN. THIS HAPPENS IN COLD OR HOT WEATHER. A FACTORY DEALERSHIP HAD LOOK AT THE ISSUE BUT FOUND NOTHING. THIS PROBLEM STARTED WHEN THE CAR WAS ABOUT TWO TO THREE MONTHS OLD. I ALSO HAVE A 2020 AUDI Q7, AND IT HAS ALMOST THE SAME ISSUE WHEN BACKING UP. HOWEVER, IT DOES MORE IN THE MORNING WHETHER THE WEATHER IS HOT OR COLD. WE VISITED AN AUDI DEALERSHIP BUT THEY FOUND NOTHING. A SEPARATE COMPLAINT HAD BEEN FILED UNDER MY NAME AS WELL. BOTH CARS HAVE THE SAME 3.0L V6 ENGINE.
Additional Notes:
THE ISSUE IS THE SQUEAKING OF THE REAR BRAKES WHEN BACKING UP. THE WOULD HAPPEN WHEN THE CAR HAD BEEN DRIVEN. THIS HAPPENS IN COLD OR HOT WEATHER. A FACTORY DEALERSHIP HAD LOOK AT THE ISSUE BUT FOUND NOTHING. THIS PROBLEM STARTED WHEN THE CAR WAS ABOUT TWO TO THREE MONTHS OLD. I ALSO HAVE A 2020 AUDI Q7, AND IT HAS ALMOST THE SAME ISSUE WHEN BACKING UP. HOWEVER, IT DOES MORE IN THE MORNING WHETHER THE WEATHER IS HOT OR COLD. WE VISITED AN AUDI DEALERSHIP BUT THEY FOUND NOTHING. A SEPARATE COMPLAINT HAD BEEN FILED UNDER MY NAME AS WELL. BOTH CARS HAVE THE SAME 3.0L V6 ENGINE.
Mfg Campaign: 11384179
Recall Date: Dec 19, 2020
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE VEHICLE SPEEDOMETER SHOWS A SPEED THAT EXCEED THE ACTUAL SPEED BY UP TO SIX PERCENT. PORSCHE CLAIMS IT IS WITHIN THE LEGAL LIMIT AND THEY DO NOT NEED TO CORRECT IT.
Corrective Action:
THE VEHICLE SPEEDOMETER SHOWS A SPEED THAT EXCEED THE ACTUAL SPEED BY UP TO SIX PERCENT. PORSCHE CLAIMS IT IS WITHIN THE LEGAL LIMIT AND THEY DO NOT NEED TO CORRECT IT.
Additional Notes:
THE VEHICLE SPEEDOMETER SHOWS A SPEED THAT EXCEED THE ACTUAL SPEED BY UP TO SIX PERCENT. PORSCHE CLAIMS IT IS WITHIN THE LEGAL LIMIT AND THEY DO NOT NEED TO CORRECT IT.
Mfg Campaign: 11300205
Recall Date: Jan 17, 2020
Porsche Cars North America, Inc.
Defect Description:
WHEELS
Potential Consequences:
TL* THE CONTACT OWNS A 2019 PORSCHE MACAN. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE VEERED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN ALIGNMENT WAS PERFORMED BECAUSE IT WAS SLIGHTLY OFF; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO TWO INDEPENDENT MECHANICS WHO CHECKED THE TORQUE ON THE SUSPENSION COMPONENT AND CONFIRMED THE FAILURE WAS DUE TO THE TIRES. THE CONTACT WENT TO ANOTHER TIRE DEALER TO REPLACE THE TIRES AT HIS EXPENSE AND TEST THE OLD TIRES FOR DEFECTS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70.
Corrective Action:
TL* THE CONTACT OWNS A 2019 PORSCHE MACAN. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE VEERED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN ALIGNMENT WAS PERFORMED BECAUSE IT WAS SLIGHTLY OFF; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO TWO INDEPENDENT MECHANICS WHO CHECKED THE TORQUE ON THE SUSPENSION COMPONENT AND CONFIRMED THE FAILURE WAS DUE TO THE TIRES. THE CONTACT WENT TO ANOTHER TIRE DEALER TO REPLACE THE TIRES AT HIS EXPENSE AND TEST THE OLD TIRES FOR DEFECTS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70.
Additional Notes:
TL* THE CONTACT OWNS A 2019 PORSCHE MACAN. WHILE DRIVING 60 MPH OR MORE, THE VEHICLE VEERED FROM SIDE TO SIDE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER AND AN ALIGNMENT WAS PERFORMED BECAUSE IT WAS SLIGHTLY OFF; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO TWO INDEPENDENT MECHANICS WHO CHECKED THE TORQUE ON THE SUSPENSION COMPONENT AND CONFIRMED THE FAILURE WAS DUE TO THE TIRES. THE CONTACT WENT TO ANOTHER TIRE DEALER TO REPLACE THE TIRES AT HIS EXPENSE AND TEST THE OLD TIRES FOR DEFECTS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 70.
Mfg Campaign: 11255079
Recall Date: Sep 12, 2019
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