Complaints & Recalls
Consumer Complaints
6 ComplaintsPorsche Cars North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I was driving the car and warning light “possible R gear fault-driving permitted” came on. While driving on a highway at 50 mph, gear shift started malfunctioning and oscillating between 2nd and 4th gears and I could not change the gears. I lost control of the car speed and it would drop to 25-30mph even if I stepped on the gas pedal. It felt like the car would come to a complete standstill on a highway with other cars driving around me at 50-60+ mph. I had my car towed to Porsche dealership. They spent 2 weeks at the dealership and said that they have replaced a transmission valve body. They told me to take the car back. Based on suddenly losing the control of the car speed on a highway, I did not feel safe to put the car back on the road. Porsche company offered money to cover rental car cost but refused to repurchase the car and provide me with another lease car. Although they were not sure whether this incident could recur and I told them that, for the safety of myself and other drivers, this car should not be placed back on the road. There are several Porsche owner forums which reported multiple identical incidents but both dealership and Porsche company were ignoring the owners’ concerns and putting the problem under a rug. This is a serious manufacturer defect and Porsche cars are known to have these transmission issues but no recall has been made to address such significant safety issues that may cause multi-vehicle accidents. They are also refusing to issue a statement that they would be fully liable if a similar transmission failure recurs and results in accidents that could potentially endanger the drivers involved. I would be happy to provide the car for inspection.
Corrective Action:
I was driving the car and warning light “possible R gear fault-driving permitted” came on. While driving on a highway at 50 mph, gear shift started malfunctioning and oscillating between 2nd and 4th gears and I could not change the gears. I lost control of the car speed and it would drop to 25-30mph even if I stepped on the gas pedal. It felt like the car would come to a complete standstill on a highway with other cars driving around me at 50-60+ mph. I had my car towed to Porsche dealership. They spent 2 weeks at the dealership and said that they have replaced a transmission valve body. They told me to take the car back. Based on suddenly losing the control of the car speed on a highway, I did not feel safe to put the car back on the road. Porsche company offered money to cover rental car cost but refused to repurchase the car and provide me with another lease car. Although they were not sure whether this incident could recur and I told them that, for the safety of myself and other drivers, this car should not be placed back on the road. There are several Porsche owner forums which reported multiple identical incidents but both dealership and Porsche company were ignoring the owners’ concerns and putting the problem under a rug. This is a serious manufacturer defect and Porsche cars are known to have these transmission issues but no recall has been made to address such significant safety issues that may cause multi-vehicle accidents. They are also refusing to issue a statement that they would be fully liable if a similar transmission failure recurs and results in accidents that could potentially endanger the drivers involved. I would be happy to provide the car for inspection.
Additional Notes:
I was driving the car and warning light “possible R gear fault-driving permitted” came on. While driving on a highway at 50 mph, gear shift started malfunctioning and oscillating between 2nd and 4th gears and I could not change the gears. I lost control of the car speed and it would drop to 25-30mph even if I stepped on the gas pedal. It felt like the car would come to a complete standstill on a highway with other cars driving around me at 50-60+ mph. I had my car towed to Porsche dealership. They spent 2 weeks at the dealership and said that they have replaced a transmission valve body. They told me to take the car back. Based on suddenly losing the control of the car speed on a highway, I did not feel safe to put the car back on the road. Porsche company offered money to cover rental car cost but refused to repurchase the car and provide me with another lease car. Although they were not sure whether this incident could recur and I told them that, for the safety of myself and other drivers, this car should not be placed back on the road. There are several Porsche owner forums which reported multiple identical incidents but both dealership and Porsche company were ignoring the owners’ concerns and putting the problem under a rug. This is a serious manufacturer defect and Porsche cars are known to have these transmission issues but no recall has been made to address such significant safety issues that may cause multi-vehicle accidents. They are also refusing to issue a statement that they would be fully liable if a similar transmission failure recurs and results in accidents that could potentially endanger the drivers involved. I would be happy to provide the car for inspection.
Mfg Campaign: 11622034
Recall Date: Oct 25, 2024
Porsche Cars North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Hi - I hope all is well. I have had the below issues with my vehicle and the dealer is saying they cannot replicate them. I do not feel safe driving the vehicle and I’ve been complaining of the same issues since I got it. The speedometer flickers at random start time and when I drive, The radio still goes in and out after it was replaced. The car still randomly turns off at lights or ticket kiosks at the mall. It will ask me to restart the engine. This is insane. I didn’t pay for this vehicle to have such a bad and unsafe situation. This needs to be handled.
Corrective Action:
Hi - I hope all is well. I have had the below issues with my vehicle and the dealer is saying they cannot replicate them. I do not feel safe driving the vehicle and I’ve been complaining of the same issues since I got it. The speedometer flickers at random start time and when I drive, The radio still goes in and out after it was replaced. The car still randomly turns off at lights or ticket kiosks at the mall. It will ask me to restart the engine. This is insane. I didn’t pay for this vehicle to have such a bad and unsafe situation. This needs to be handled.
Additional Notes:
Hi - I hope all is well. I have had the below issues with my vehicle and the dealer is saying they cannot replicate them. I do not feel safe driving the vehicle and I’ve been complaining of the same issues since I got it. The speedometer flickers at random start time and when I drive, The radio still goes in and out after it was replaced. The car still randomly turns off at lights or ticket kiosks at the mall. It will ask me to restart the engine. This is insane. I didn’t pay for this vehicle to have such a bad and unsafe situation. This needs to be handled.
Mfg Campaign: 11520494
Recall Date: May 4, 2023
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Hi - I hope all is well. I have had the below issues with my vehicle and the dealer is saying they cannot replicate them. I do not feel safe driving the vehicle and I’ve been complaining of the same issues since I got it. The speedometer flickers at random start time and when I drive, The radio still goes in and out after it was replaced. The car still randomly turns off at lights or ticket kiosks at the mall. It will ask me to restart the engine. This is insane. I didn’t pay for this vehicle to have such a bad and unsafe situation. This needs to be handled.
Corrective Action:
Hi - I hope all is well. I have had the below issues with my vehicle and the dealer is saying they cannot replicate them. I do not feel safe driving the vehicle and I’ve been complaining of the same issues since I got it. The speedometer flickers at random start time and when I drive, The radio still goes in and out after it was replaced. The car still randomly turns off at lights or ticket kiosks at the mall. It will ask me to restart the engine. This is insane. I didn’t pay for this vehicle to have such a bad and unsafe situation. This needs to be handled.
Additional Notes:
Hi - I hope all is well. I have had the below issues with my vehicle and the dealer is saying they cannot replicate them. I do not feel safe driving the vehicle and I’ve been complaining of the same issues since I got it. The speedometer flickers at random start time and when I drive, The radio still goes in and out after it was replaced. The car still randomly turns off at lights or ticket kiosks at the mall. It will ask me to restart the engine. This is insane. I didn’t pay for this vehicle to have such a bad and unsafe situation. This needs to be handled.
Mfg Campaign: 11520494
Recall Date: May 4, 2023
Porsche Cars North America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Corrective Action:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Additional Notes:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Mfg Campaign: 11461678
Recall Date: Apr 21, 2022
Porsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Corrective Action:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Additional Notes:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Mfg Campaign: 11461678
Recall Date: Apr 21, 2022
Porsche Cars North America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Corrective Action:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Additional Notes:
The air-conditioning system quit after 2000 miles of a brand new Macan-s. It starts blowing Hot air as soon as the A/C is turned on.
Mfg Campaign: 11461678
Recall Date: Apr 21, 2022
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