Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2020 Porsche Macan, Cayenne, Panamera, and Cayman S, 2001-2004 Boxster, Boxster S, 2004 Boxster 50 JAHRE SPYDER 550 vehicles. Please see the recall report for a complete list of all affected models and model years. The caps that cover the low-beam headlight horizontal adjustment screws are missing, which can allow the headlights to be improperly adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ANB4
Recall Date: Aug 30, 2022
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2016-2017 911 and Boxster, 2016 Cayman and Panamera vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AKB4
Recall Date: Jul 17, 2019
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2003-2006 Cayenne S, Cayenne Turbo, 2004-2010 Cayenne, 2006 Cayenne Turbo S, 2010-2016 Panamera S, Panamera 4 S, Panamera Turbo, 2011-2016 Panamera, Panamera 4, 2012-2013 Panamera Turbo S, 2013-2016 Panamera 4 GTS, 2014-2016 Panamera 4 S Executive, Panamera Turbo Executive, Panamera Turbo S G1 II, Panamera Turbo S Executive, 2013 Panamera 4 Platinum Edition, Panamera Platinum Edition, 2016 Panamera 4 Edition, Panamera Edition, Panamera Turbo S Executive Luxury Sports vehicles. The bushing that attaches the gear selector lever to the gearbox may degrade over time, causing the bushing to detach. This condition could allow the driver to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AKB1
Recall Date: Jun 12, 2019
Porsche Cars North America, Inc.
Safety Issue:
Porsche Cars North America, Inc. (Porsche) is recalling certain 2010-2016 Panamera 4S and Panamera S, 2011-2016 Panamera, Panamera 4 and Panamera Turbo, 2012-2016 Panamera Turbo S and Panamera S E-Hybrid, 2013-2016 Panamera GTS, 2013 Panamera Platinum Edition and Panamera 4 Platinum Edition, 2014-2016 Panamera 4S Executive, Panamera Turbo Executive and Panamera Turbo S Executive, 2015 Panamera Diesel and 2016 Panamera 4 Edition, Panamera Edition and Panamera Turbo S Exclusive Series vehicles. Water may enter the A/C blower control unit, causing an electrical short circuit.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: AKA7
Recall Date: Apr 24, 2019
Consumer Complaints
4 ComplaintsPorsche Cars North America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owned a 2016 Porsche Panamera. The contact stated that while driving at 2 MPH and while the contact attempted to make a right turn when the brake pedal was depressed, the brakes failed to engage inadvertently. The steering column also became inoperable. The vehicle would not stop and the steering column would not turn, which resulted in an accident. The vehicle was towed to the dealer, and a police report was filed; however, the vehicle was not diagnosed or repaired. The vehicle was declared a total loss by the Allstate Insurance Adjuster. The contact stated that he had previously experienced brake failure while driving the vehicle and had taken the vehicle to the dealer for servicing, but the dealer could not diagnose the failure at either visit. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 60,000.
Corrective Action:
The contact owned a 2016 Porsche Panamera. The contact stated that while driving at 2 MPH and while the contact attempted to make a right turn when the brake pedal was depressed, the brakes failed to engage inadvertently. The steering column also became inoperable. The vehicle would not stop and the steering column would not turn, which resulted in an accident. The vehicle was towed to the dealer, and a police report was filed; however, the vehicle was not diagnosed or repaired. The vehicle was declared a total loss by the Allstate Insurance Adjuster. The contact stated that he had previously experienced brake failure while driving the vehicle and had taken the vehicle to the dealer for servicing, but the dealer could not diagnose the failure at either visit. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 60,000.
Additional Notes:
The contact owned a 2016 Porsche Panamera. The contact stated that while driving at 2 MPH and while the contact attempted to make a right turn when the brake pedal was depressed, the brakes failed to engage inadvertently. The steering column also became inoperable. The vehicle would not stop and the steering column would not turn, which resulted in an accident. The vehicle was towed to the dealer, and a police report was filed; however, the vehicle was not diagnosed or repaired. The vehicle was declared a total loss by the Allstate Insurance Adjuster. The contact stated that he had previously experienced brake failure while driving the vehicle and had taken the vehicle to the dealer for servicing, but the dealer could not diagnose the failure at either visit. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 60,000.
Mfg Campaign: 11537362
Recall Date: Aug 9, 2023
Porsche Cars North America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owned a 2016 Porsche Panamera. The contact stated that while driving at 2 MPH and while the contact attempted to make a right turn when the brake pedal was depressed, the brakes failed to engage inadvertently. The steering column also became inoperable. The vehicle would not stop and the steering column would not turn, which resulted in an accident. The vehicle was towed to the dealer, and a police report was filed; however, the vehicle was not diagnosed or repaired. The vehicle was declared a total loss by the Allstate Insurance Adjuster. The contact stated that he had previously experienced brake failure while driving the vehicle and had taken the vehicle to the dealer for servicing, but the dealer could not diagnose the failure at either visit. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 60,000.
Corrective Action:
The contact owned a 2016 Porsche Panamera. The contact stated that while driving at 2 MPH and while the contact attempted to make a right turn when the brake pedal was depressed, the brakes failed to engage inadvertently. The steering column also became inoperable. The vehicle would not stop and the steering column would not turn, which resulted in an accident. The vehicle was towed to the dealer, and a police report was filed; however, the vehicle was not diagnosed or repaired. The vehicle was declared a total loss by the Allstate Insurance Adjuster. The contact stated that he had previously experienced brake failure while driving the vehicle and had taken the vehicle to the dealer for servicing, but the dealer could not diagnose the failure at either visit. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 60,000.
Additional Notes:
The contact owned a 2016 Porsche Panamera. The contact stated that while driving at 2 MPH and while the contact attempted to make a right turn when the brake pedal was depressed, the brakes failed to engage inadvertently. The steering column also became inoperable. The vehicle would not stop and the steering column would not turn, which resulted in an accident. The vehicle was towed to the dealer, and a police report was filed; however, the vehicle was not diagnosed or repaired. The vehicle was declared a total loss by the Allstate Insurance Adjuster. The contact stated that he had previously experienced brake failure while driving the vehicle and had taken the vehicle to the dealer for servicing, but the dealer could not diagnose the failure at either visit. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 60,000.
Mfg Campaign: 11537362
Recall Date: Aug 9, 2023
Porsche Cars North America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Porsche Panamera. The contact received a phone call and was notified of NHTSA Campaign Number: 22V656000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The dealer notified the contact of the recall and confirmed that parts were not yet available. The manufacturer was made aware of the issue and referred him to several dealers for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Porsche Panamera. The contact received a phone call and was notified of NHTSA Campaign Number: 22V656000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The dealer notified the contact of the recall and confirmed that parts were not yet available. The manufacturer was made aware of the issue and referred him to several dealers for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Porsche Panamera. The contact received a phone call and was notified of NHTSA Campaign Number: 22V656000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The dealer notified the contact of the recall and confirmed that parts were not yet available. The manufacturer was made aware of the issue and referred him to several dealers for assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11490552
Recall Date: Oct 24, 2022
Porsche Cars North America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE ALMOST COLLIDED IN SEVERAL INSTANCES DUE TO THE REAR BACKUP CAMERA. IT IS ALMOST USELESS AFTER PORSCHE AUTHORIZED DEALER REPAIR. IT IS NOW A DEFECTIVE BACK UP CAMERA. DEALER SAID WHEN THEY REPAIRED REAR OF MY VEHICLE THEY DID A SOFTWARE UPDATE AND THE REAR CAMERA UPDATE CAUSED THE VISIBILITY TO DRAMATICALLY DECREASE. THERE IS NO FIX OR RESOLUTION SO I HAVE A BACK UP CAMERA THAT IS LIMITED TO VIEWING MY LICENSE PLATE AND THE GROUND BENEATH IT. SO LIMITED AS TO BE ESSENTIALLY USELESS AND IS DANGEROUS TO OPERATE. NEAR MISSED REAR COLLISIONS DUE TO THE DEFECT. WHEN I BACK UP, I CANNOT SEE DUE TO DESIGN OF VEHICLE AND DESIGN OF BACK UP CAMERA. I CANNOT SEE THINGS IN THE REAR OF MY VEHICLE. I HAVE ALMOST MISSED OTHER CARS AND OBJECTS WHEN MOVING BACKWARD DUE TO LACK OF VISIBILITY. FAR INFERIOR VIEW TO PRIOR VIEW BEFORE I BROUGHT IT IN AS WELL AS BY COMPARISON TO OTHER VEHICLES IN SAME CLASS.
Corrective Action:
I HAVE ALMOST COLLIDED IN SEVERAL INSTANCES DUE TO THE REAR BACKUP CAMERA. IT IS ALMOST USELESS AFTER PORSCHE AUTHORIZED DEALER REPAIR. IT IS NOW A DEFECTIVE BACK UP CAMERA. DEALER SAID WHEN THEY REPAIRED REAR OF MY VEHICLE THEY DID A SOFTWARE UPDATE AND THE REAR CAMERA UPDATE CAUSED THE VISIBILITY TO DRAMATICALLY DECREASE. THERE IS NO FIX OR RESOLUTION SO I HAVE A BACK UP CAMERA THAT IS LIMITED TO VIEWING MY LICENSE PLATE AND THE GROUND BENEATH IT. SO LIMITED AS TO BE ESSENTIALLY USELESS AND IS DANGEROUS TO OPERATE. NEAR MISSED REAR COLLISIONS DUE TO THE DEFECT. WHEN I BACK UP, I CANNOT SEE DUE TO DESIGN OF VEHICLE AND DESIGN OF BACK UP CAMERA. I CANNOT SEE THINGS IN THE REAR OF MY VEHICLE. I HAVE ALMOST MISSED OTHER CARS AND OBJECTS WHEN MOVING BACKWARD DUE TO LACK OF VISIBILITY. FAR INFERIOR VIEW TO PRIOR VIEW BEFORE I BROUGHT IT IN AS WELL AS BY COMPARISON TO OTHER VEHICLES IN SAME CLASS.
Additional Notes:
I HAVE ALMOST COLLIDED IN SEVERAL INSTANCES DUE TO THE REAR BACKUP CAMERA. IT IS ALMOST USELESS AFTER PORSCHE AUTHORIZED DEALER REPAIR. IT IS NOW A DEFECTIVE BACK UP CAMERA. DEALER SAID WHEN THEY REPAIRED REAR OF MY VEHICLE THEY DID A SOFTWARE UPDATE AND THE REAR CAMERA UPDATE CAUSED THE VISIBILITY TO DRAMATICALLY DECREASE. THERE IS NO FIX OR RESOLUTION SO I HAVE A BACK UP CAMERA THAT IS LIMITED TO VIEWING MY LICENSE PLATE AND THE GROUND BENEATH IT. SO LIMITED AS TO BE ESSENTIALLY USELESS AND IS DANGEROUS TO OPERATE. NEAR MISSED REAR COLLISIONS DUE TO THE DEFECT. WHEN I BACK UP, I CANNOT SEE DUE TO DESIGN OF VEHICLE AND DESIGN OF BACK UP CAMERA. I CANNOT SEE THINGS IN THE REAR OF MY VEHICLE. I HAVE ALMOST MISSED OTHER CARS AND OBJECTS WHEN MOVING BACKWARD DUE TO LACK OF VISIBILITY. FAR INFERIOR VIEW TO PRIOR VIEW BEFORE I BROUGHT IT IN AS WELL AS BY COMPARISON TO OTHER VEHICLES IN SAME CLASS.
Mfg Campaign: 11265215
Recall Date: Sep 30, 2019
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