Complaints & Recalls
Consumer Complaints
1 ComplaintPorsche Cars North America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
1. The field component system the primary issue is stalling under normal operating conditions. The vehicle is available for inspection. It is currently at Chantilly dealership. 2. The stalling issue occurred twice under normal driving conditions, which created a significant risk of an accident. The first time I was driving alone, crossing a major freeway when it stalled the second time, my daughter was with me under the same circumstance, which could’ve led to a dangerous situation for my family as well as other vehicles. 3. The dealership have stated that they could not replicate the issue. They have not been able to reproduce the stalling or deemed further repairs necessary. 4. The vehicle has been with the dealership since November 22, 2024. They have not worked with Porsche engineering on my concern with the stalling. 5. There were no warning or lights displayed prior to the stalling issue. The stalling first appeared shortly after I purchased the vehicle and I contacted the dealership on that issue as well as software errors that stated that safety issues were currently restricted. Please note, the vehicle has been in the dealership positions more than mine the software issue they said they fixed however, this would be the second attempt I have not had a vehicle back in my possession to be able to verify that however, it is the stalling that is a safety risk, and I believe is life-threatening. We have requested from Porsche to see and understand the repairs that were conducted on my vehicle. Currently there are only codes listed and we have asked several times so we could see if the following were completed checking: fuel system check,the engine control unit, check for transmission issues, electrical malfunctions, air intake or exhaust problems, faulty auto control systems, and break-in period Complications. Currently according to your system, there are no recalls however, Porsche stated that they fixed recalls on my vehicle so I am confused.
Corrective Action:
1. The field component system the primary issue is stalling under normal operating conditions. The vehicle is available for inspection. It is currently at Chantilly dealership. 2. The stalling issue occurred twice under normal driving conditions, which created a significant risk of an accident. The first time I was driving alone, crossing a major freeway when it stalled the second time, my daughter was with me under the same circumstance, which could’ve led to a dangerous situation for my family as well as other vehicles. 3. The dealership have stated that they could not replicate the issue. They have not been able to reproduce the stalling or deemed further repairs necessary. 4. The vehicle has been with the dealership since November 22, 2024. They have not worked with Porsche engineering on my concern with the stalling. 5. There were no warning or lights displayed prior to the stalling issue. The stalling first appeared shortly after I purchased the vehicle and I contacted the dealership on that issue as well as software errors that stated that safety issues were currently restricted. Please note, the vehicle has been in the dealership positions more than mine the software issue they said they fixed however, this would be the second attempt I have not had a vehicle back in my possession to be able to verify that however, it is the stalling that is a safety risk, and I believe is life-threatening. We have requested from Porsche to see and understand the repairs that were conducted on my vehicle. Currently there are only codes listed and we have asked several times so we could see if the following were completed checking: fuel system check,the engine control unit, check for transmission issues, electrical malfunctions, air intake or exhaust problems, faulty auto control systems, and break-in period Complications. Currently according to your system, there are no recalls however, Porsche stated that they fixed recalls on my vehicle so I am confused.
Additional Notes:
1. The field component system the primary issue is stalling under normal operating conditions. The vehicle is available for inspection. It is currently at Chantilly dealership. 2. The stalling issue occurred twice under normal driving conditions, which created a significant risk of an accident. The first time I was driving alone, crossing a major freeway when it stalled the second time, my daughter was with me under the same circumstance, which could’ve led to a dangerous situation for my family as well as other vehicles. 3. The dealership have stated that they could not replicate the issue. They have not been able to reproduce the stalling or deemed further repairs necessary. 4. The vehicle has been with the dealership since November 22, 2024. They have not worked with Porsche engineering on my concern with the stalling. 5. There were no warning or lights displayed prior to the stalling issue. The stalling first appeared shortly after I purchased the vehicle and I contacted the dealership on that issue as well as software errors that stated that safety issues were currently restricted. Please note, the vehicle has been in the dealership positions more than mine the software issue they said they fixed however, this would be the second attempt I have not had a vehicle back in my possession to be able to verify that however, it is the stalling that is a safety risk, and I believe is life-threatening. We have requested from Porsche to see and understand the repairs that were conducted on my vehicle. Currently there are only codes listed and we have asked several times so we could see if the following were completed checking: fuel system check,the engine control unit, check for transmission issues, electrical malfunctions, air intake or exhaust problems, faulty auto control systems, and break-in period Complications. Currently according to your system, there are no recalls however, Porsche stated that they fixed recalls on my vehicle so I am confused.
Mfg Campaign: 11634740
Recall Date: Jan 7, 2025
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