Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRP-23
Recall Date: Nov 9, 2023
Consumer Complaints
4 ComplaintsSubaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I am reporting a potential safety-related defect involving the front suspension of my 2023 Subaru WRX. After installing aftermarket lowering springs, I began noticing loud popping, clicking, and cracking noises from the front struts during low-speed turns and uneven road surfaces. To isolate the issue, the springs were completely removed from the strut assemblies. The noise persisted when manually rotating the top hat and shaft, confirming an internal defect in the OEM strut mount bearing (Subaru part #20320FL010). This eliminates the springs as the source of the issue. The component remains installed and is available for inspection. This defect poses a safety concern, as the strut bearing appears to bind during steering input. This can compromise vehicle stability and steering responsiveness—especially during evasive maneuvers or rough road conditions. The dealership acknowledged the noise but blamed the aftermarket springs. Subaru of America (SOA) opened a formal case but backed the dealership’s position without independent verification. The failure has been reproduced and confirmed by an independent mechanic, even with the aftermarket springs removed. Despite the clear evidence of a factory component failure, SOA refused to cover the repair under warranty, stating that the presence of aftermarket parts voids the claim. This is contrary to the Magnuson-Moss Warranty Act, which requires proof that a modification caused a failure. No warning lamps or messages appeared prior to the issue. The symptoms—repetitive loud noises from the front suspension. I believe this may point to a broader defect with this OEM strut bearing and respectfully request investigation by NHTSA.
Corrective Action:
I am reporting a potential safety-related defect involving the front suspension of my 2023 Subaru WRX. After installing aftermarket lowering springs, I began noticing loud popping, clicking, and cracking noises from the front struts during low-speed turns and uneven road surfaces. To isolate the issue, the springs were completely removed from the strut assemblies. The noise persisted when manually rotating the top hat and shaft, confirming an internal defect in the OEM strut mount bearing (Subaru part #20320FL010). This eliminates the springs as the source of the issue. The component remains installed and is available for inspection. This defect poses a safety concern, as the strut bearing appears to bind during steering input. This can compromise vehicle stability and steering responsiveness—especially during evasive maneuvers or rough road conditions. The dealership acknowledged the noise but blamed the aftermarket springs. Subaru of America (SOA) opened a formal case but backed the dealership’s position without independent verification. The failure has been reproduced and confirmed by an independent mechanic, even with the aftermarket springs removed. Despite the clear evidence of a factory component failure, SOA refused to cover the repair under warranty, stating that the presence of aftermarket parts voids the claim. This is contrary to the Magnuson-Moss Warranty Act, which requires proof that a modification caused a failure. No warning lamps or messages appeared prior to the issue. The symptoms—repetitive loud noises from the front suspension. I believe this may point to a broader defect with this OEM strut bearing and respectfully request investigation by NHTSA.
Additional Notes:
I am reporting a potential safety-related defect involving the front suspension of my 2023 Subaru WRX. After installing aftermarket lowering springs, I began noticing loud popping, clicking, and cracking noises from the front struts during low-speed turns and uneven road surfaces. To isolate the issue, the springs were completely removed from the strut assemblies. The noise persisted when manually rotating the top hat and shaft, confirming an internal defect in the OEM strut mount bearing (Subaru part #20320FL010). This eliminates the springs as the source of the issue. The component remains installed and is available for inspection. This defect poses a safety concern, as the strut bearing appears to bind during steering input. This can compromise vehicle stability and steering responsiveness—especially during evasive maneuvers or rough road conditions. The dealership acknowledged the noise but blamed the aftermarket springs. Subaru of America (SOA) opened a formal case but backed the dealership’s position without independent verification. The failure has been reproduced and confirmed by an independent mechanic, even with the aftermarket springs removed. Despite the clear evidence of a factory component failure, SOA refused to cover the repair under warranty, stating that the presence of aftermarket parts voids the claim. This is contrary to the Magnuson-Moss Warranty Act, which requires proof that a modification caused a failure. No warning lamps or messages appeared prior to the issue. The symptoms—repetitive loud noises from the front suspension. I believe this may point to a broader defect with this OEM strut bearing and respectfully request investigation by NHTSA.
Mfg Campaign: 11659521
Recall Date: May 7, 2025
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Popping sound on the right side when i turn the wheel fully to either side and move slowly in either direction.
Corrective Action:
Popping sound on the right side when i turn the wheel fully to either side and move slowly in either direction.
Additional Notes:
Popping sound on the right side when i turn the wheel fully to either side and move slowly in either direction.
Mfg Campaign: 11626554
Recall Date: Nov 21, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I would just like to complain about the excess Rtv on the engine oil pan that has been demonstrated on numerous videos of people opening up the oil drain pan and finding chunks of Rtv blocking some of the engine oil pickup tube. I have not opened up my oil drain pan due to cost. This has not lead to failure as of yet but it is worrisome. Thank you
Corrective Action:
I would just like to complain about the excess Rtv on the engine oil pan that has been demonstrated on numerous videos of people opening up the oil drain pan and finding chunks of Rtv blocking some of the engine oil pickup tube. I have not opened up my oil drain pan due to cost. This has not lead to failure as of yet but it is worrisome. Thank you
Additional Notes:
I would just like to complain about the excess Rtv on the engine oil pan that has been demonstrated on numerous videos of people opening up the oil drain pan and finding chunks of Rtv blocking some of the engine oil pickup tube. I have not opened up my oil drain pan due to cost. This has not lead to failure as of yet but it is worrisome. Thank you
Mfg Campaign: 11603282
Recall Date: Jul 18, 2024
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
oil pickup tube was clogged with rtv that was over used to seal the oil pan, which causes less oil flow into the engine and can cause failure.
Corrective Action:
oil pickup tube was clogged with rtv that was over used to seal the oil pan, which causes less oil flow into the engine and can cause failure.
Additional Notes:
oil pickup tube was clogged with rtv that was over used to seal the oil pan, which causes less oil flow into the engine and can cause failure.
Mfg Campaign: 11538807
Recall Date: Aug 16, 2023
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