Complaints & Recalls
Consumer Complaints
7 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Potential Consequences:
The Drivers side mirror (LEFT) When sitting still is distorted and wavy if you look around in the mirror. It makes the earth bend or any objects in the mirror bend, the best way to put it when driving or sitting still it looks like a funhouse mirror. And once at about 40 MPH the Same mirror also vibrates while driving. The retailer I choose has replaced the mirror glass twice and the mirror housing once, it had done nothing to fix it.
Corrective Action:
The Drivers side mirror (LEFT) When sitting still is distorted and wavy if you look around in the mirror. It makes the earth bend or any objects in the mirror bend, the best way to put it when driving or sitting still it looks like a funhouse mirror. And once at about 40 MPH the Same mirror also vibrates while driving. The retailer I choose has replaced the mirror glass twice and the mirror housing once, it had done nothing to fix it.
Additional Notes:
The Drivers side mirror (LEFT) When sitting still is distorted and wavy if you look around in the mirror. It makes the earth bend or any objects in the mirror bend, the best way to put it when driving or sitting still it looks like a funhouse mirror. And once at about 40 MPH the Same mirror also vibrates while driving. The retailer I choose has replaced the mirror glass twice and the mirror housing once, it had done nothing to fix it.
Mfg Campaign: 11668710
Recall Date: Jun 23, 2025
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Driving kids home from school and while making a left hand turn through a large intersection, when shifting from 2nd to 3rd gear I heard an immediate pop and then it lost all power in third while sounding like a bag of gravel under the car. I could have easily lost power while merging on a highway instead of a lower speed turn and endangered the welfare of my two daughters. Subsequent tear down by Parkway Subaru confirmed that 3rd gear had experienced catastrophic failure with hardly any gear teeth remaining on 3rd gear. I have found the problem reported numerous times online, specifically third gear. The transmission was inspected by a Subaru of America specialist, who then denied that it was a manufacturer issue. No warnings or signs of mechanical failure prior to the incident. Shifting had been normal and routine throughout lifetime of the car (1 year 15k miles). I had to wait 2 weeks to be told they were denying warranty or good will assistance on a year old vehicle purchased new. I have been driving a rental car since the incident while my car has been sitting at the dealership. Dealer has been unable to provide specific reasoning for denial of warranty beyond stating that "they feel it is not a manufacturer or material defect". Feelings aren't empirical evidence of failure last time I checked. I have tried to reach SoA agent assigned to my case for three straight days with no communication until this afternoon (5/15) in which I missed their call and they did not respond when I called back within 5 minutes. Attached below are pictures from other consumers who experienced the same failure, as well as a picture of my own failure and are a report on subaru 2022+ wrx models and issues relating to 3rd gear specifically.
Corrective Action:
Driving kids home from school and while making a left hand turn through a large intersection, when shifting from 2nd to 3rd gear I heard an immediate pop and then it lost all power in third while sounding like a bag of gravel under the car. I could have easily lost power while merging on a highway instead of a lower speed turn and endangered the welfare of my two daughters. Subsequent tear down by Parkway Subaru confirmed that 3rd gear had experienced catastrophic failure with hardly any gear teeth remaining on 3rd gear. I have found the problem reported numerous times online, specifically third gear. The transmission was inspected by a Subaru of America specialist, who then denied that it was a manufacturer issue. No warnings or signs of mechanical failure prior to the incident. Shifting had been normal and routine throughout lifetime of the car (1 year 15k miles). I had to wait 2 weeks to be told they were denying warranty or good will assistance on a year old vehicle purchased new. I have been driving a rental car since the incident while my car has been sitting at the dealership. Dealer has been unable to provide specific reasoning for denial of warranty beyond stating that "they feel it is not a manufacturer or material defect". Feelings aren't empirical evidence of failure last time I checked. I have tried to reach SoA agent assigned to my case for three straight days with no communication until this afternoon (5/15) in which I missed their call and they did not respond when I called back within 5 minutes. Attached below are pictures from other consumers who experienced the same failure, as well as a picture of my own failure and are a report on subaru 2022+ wrx models and issues relating to 3rd gear specifically.
Additional Notes:
Driving kids home from school and while making a left hand turn through a large intersection, when shifting from 2nd to 3rd gear I heard an immediate pop and then it lost all power in third while sounding like a bag of gravel under the car. I could have easily lost power while merging on a highway instead of a lower speed turn and endangered the welfare of my two daughters. Subsequent tear down by Parkway Subaru confirmed that 3rd gear had experienced catastrophic failure with hardly any gear teeth remaining on 3rd gear. I have found the problem reported numerous times online, specifically third gear. The transmission was inspected by a Subaru of America specialist, who then denied that it was a manufacturer issue. No warnings or signs of mechanical failure prior to the incident. Shifting had been normal and routine throughout lifetime of the car (1 year 15k miles). I had to wait 2 weeks to be told they were denying warranty or good will assistance on a year old vehicle purchased new. I have been driving a rental car since the incident while my car has been sitting at the dealership. Dealer has been unable to provide specific reasoning for denial of warranty beyond stating that "they feel it is not a manufacturer or material defect". Feelings aren't empirical evidence of failure last time I checked. I have tried to reach SoA agent assigned to my case for three straight days with no communication until this afternoon (5/15) in which I missed their call and they did not respond when I called back within 5 minutes. Attached below are pictures from other consumers who experienced the same failure, as well as a picture of my own failure and are a report on subaru 2022+ wrx models and issues relating to 3rd gear specifically.
Mfg Campaign: 11660985
Recall Date: May 14, 2025
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Corrective Action:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Additional Notes:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Mfg Campaign: 11650068
Recall Date: Mar 24, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Corrective Action:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Additional Notes:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Mfg Campaign: 11650068
Recall Date: Mar 24, 2025
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Corrective Action:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Additional Notes:
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Mfg Campaign: 11650068
Recall Date: Mar 24, 2025
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2024 Subaru WRX. The contact stated while driving 45 MPH, the ABS did not function as intended. The contact stated that while merging into another lane, the ABS independently activated, and the vehicle independently stopped. Additionally, the contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150.
Corrective Action:
The contact owns a 2024 Subaru WRX. The contact stated while driving 45 MPH, the ABS did not function as intended. The contact stated that while merging into another lane, the ABS independently activated, and the vehicle independently stopped. Additionally, the contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150.
Additional Notes:
The contact owns a 2024 Subaru WRX. The contact stated while driving 45 MPH, the ABS did not function as intended. The contact stated that while merging into another lane, the ABS independently activated, and the vehicle independently stopped. Additionally, the contact stated that due to the failure, the vehicle was almost rear-ended. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 150.
Mfg Campaign: 11633973
Recall Date: Jan 3, 2025
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I’m driving with my eyes on the road and out of my peripheral vision I notice a change on my cars information screen. I instinctively respond and it’s an advertisement from Sirius XM taking up my whole screen. This of course distracted me momentarily and luckily there were no other cars close enough to cause an incident. It made my blood boil. This is completely unacceptable and unsafe. Shame on Subaru for allowing this.
Corrective Action:
I’m driving with my eyes on the road and out of my peripheral vision I notice a change on my cars information screen. I instinctively respond and it’s an advertisement from Sirius XM taking up my whole screen. This of course distracted me momentarily and luckily there were no other cars close enough to cause an incident. It made my blood boil. This is completely unacceptable and unsafe. Shame on Subaru for allowing this.
Additional Notes:
I’m driving with my eyes on the road and out of my peripheral vision I notice a change on my cars information screen. I instinctively respond and it’s an advertisement from Sirius XM taking up my whole screen. This of course distracted me momentarily and luckily there were no other cars close enough to cause an incident. It made my blood boil. This is completely unacceptable and unsafe. Shame on Subaru for allowing this.
Mfg Campaign: 11630097
Recall Date: Dec 11, 2024
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